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Arvostelut: The Knaresborough Inn - The Inn Collection Group

4 out of 5
The Knaresborough Inn - The Inn Collection Group
Bond End, Knaresborough, England

Arvostelut

9,2

Upea

Arvosana 10 - Loistava. 20 kautta 31 arvostelua" "
Arvosana 8 - Hyvä. 9 kautta 31 arvostelua" "
Arvosana 6 - OK. 2 kautta 31 arvostelua" "
Arvosana 4 - Huono. 0 kautta 31 arvostelua" "
Arvosana 2 - Hirveä. 0 kautta 31 arvostelua" "

9,8/10

Siisteys

9,0/10

Henkilökunta ja palvelu

8,8/10

Palvelut/mukavuudet

9,8/10

Majoituspaikan kunto ja tilat

8,8/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Val

Matkusti kumppanin kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
All
Yöpyi 1 yön toukokuussa 2024
Guest Experience vastasi 7.5.2024
Thank you for your feedback. We hope to see you again soon.

10/10 Loistava

Frances

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This newly-refurbished property was excellent. The staff were very friendly, and the service was great. I would thoroughly recommend staying there.
Yöpyi 4 yötä huhtikuussa 2024
Guest Experience vastasi 7.5.2024
Thank you for the review. We would love to welcome you back soon.

10/10 Loistava

Ian

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly welcome and attentive staff, after we found somewhere to park, easily. (Park around the back) The room was clean and tidy ready for 3 of us. Restaurant and bar was comfortable, food was lovely, (king prawn pizza was👌) To sum it up, when we return to knaresborough we will stay here again.
Yöpyi 1 yön huhtikuussa 2024
Guest Experience vastasi 23.4.2024
We would love to welcome you back soon. Thanks for the feedback.

10/10 Loistava

John

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
Beautiful place. Friendly staff, great service. Couldn’t ask for more. Will definitely return
Yöpyi 1 yön maaliskuussa 2024
Guest Experience vastasi 8.4.2024
We would love to welcome you back. Thank you for your kind words.

10/10 Loistava

Brian

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very large room and bathroom. Decor in rooms tasteful Staff very pleasant and helpful
Yöpyi 2 yötä maaliskuussa 2024
Guest Experience vastasi 26.3.2024
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Loistava

Jayne

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä helmikuussa 2024
Guest Experience vastasi 11.2.2024
Thank you for your rating. See you again soon.

10/10 Loistava

Paul

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Guest Experience vastasi 31.1.2024
Thank you for your rating. We would love to welcome you back.

8/10 Hyvä

Trevor

Matkusti perheen kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Newly Renobetd but Rooms Small
Newly renovated Inn with a great looking pub area but the rooms were small. Bar service was poor and the staff were a bit rude too. Dirty glasses and bottles all over the bar area.
Yöpyi 1 yön joulukuussa 2023
Guest Experience vastasi 31.1.2024
Thank you for your feedback, I am sad to hear you did not enjoy your experience with us. I will ensure your feedback is passed on to the team. We hope to see you again and give you the customer experience we pride ourselves on.

10/10 Loistava

Iain

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great Location
Very welcoming, comfortable and personable hotel. Food was really good and service with a smile.....
Yöpyi 1 yön joulukuussa 2023
Guest Experience vastasi 21.12.2023
Thank you for passing on your feedback. We could not be happier that you had a enjoyable stay with us. We hope to see you very soon.

6/10 OK

Karen

Yöpyi 1 yön joulukuussa 2023
Guest Experience vastasi 20.12.2023
Thank you for taking the time to rate us. We hope to see you again soon.

10/10 Loistava

Lucy

Yöpyi 2 yötä marraskuussa 2023
Guest Experience vastasi 20.12.2023
Thank you for taking the time to rate us.

10/10 Loistava

Mechelle

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovley country pub style restaurant and bar. It was really busy and sevice was quite slow, it felt like there should've been more staff. Several types of wine on the list were not available, but our food was great! The rooms are fresh and clean and beds comfy. Great location for the sights of Knaresborough.
Yöpyi 1 yön marraskuussa 2023
Guest Experience vastasi 20.12.2023
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.

10/10 Loistava

Sheila

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This property is massively improved since the Inn Collection group took over. WOW, brilliant. Totally refurbished . Everything was brilliant. Excellent meal , great service .
Yöpyi 1 yön marraskuussa 2023
Guest Experience vastasi 24.11.2023
Thank you for your feedback. We would love to welcome you back soon.

8/10 Hyvä

George

Yöpyi 1 yön marraskuussa 2023
Guest Experience vastasi 24.11.2023
Thank you for your rating.

8/10 Hyvä

Arwel

Yöpyi 2 yötä marraskuussa 2023
Guest Experience vastasi 24.11.2023
We appreciate you taking the time to share your rating.

8/10 Hyvä

Ian

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Knaresborough Inn a good place to stay
Everything about hotel was very good. Disappointed with room allocation, we had booked the last double room in the main building (according to the website) however, we were placed in the annexe which was a short walk from the main building. We questioned why there had been a change without being notified but did not get a reason for this only to be told that the annexe room was the equivalent standard and same price. The room was clean and tidy, however the weather was wet and windy for most of our stay and we had to wrap up and use a brolly when going for meals, etc. Apart from that the staff were very polite and pleasant. Good location with useful transport links so it was not necessary to drive anywhere. I would recommend this hotel to other travellers.
Yöpyi 2 yötä marraskuussa 2023
Guest Experience vastasi 14.11.2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

10/10 Loistava

Craig

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel was beautiful, decor was famtastic, room was excellent and bar / restaurant lovely. Staff friendly and happily answer any questions
Yöpyi 1 yön marraskuussa 2023
Guest Experience vastasi 14.11.2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 Loistava

SHELLEY

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Super clean.
Yöpyi 2 yötä lokakuussa 2023
Guest Experience vastasi 14.11.2023
Thank you for your rating. We would love to welcome you back. :)

10/10 Loistava

Graham

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Lovely hotel, great location, excellent food and wonderful staff.
Yöpyi 4 yötä lokakuussa 2023
Guest Experience vastasi 24.10.2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

6/10 OK

Brett

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Such a shame
Lovely place, great staff but my room was cold and I was a very noisy environment, freshly decorated room which was very nice but a strong smell of paint, and unfortunately an uncomfortable bed.
Yöpyi 1 yön lokakuussa 2023
Guest Experience vastasi 12.10.2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Loistava

Joe

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great service.
Yöpyi 1 yön syyskuussa 2023
Guest Experience vastasi 28.9.2023
Thank you for your rating. See you again soon.

10/10 Loistava

Rosslyn

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great 3 night stay 👌
Hotel just opened after refurbishment and was lovely and comfortable. Room was spacious and very clean as was the public areas. Few niggles with service and the inexperienced team but their efforts were appreciated seeing as it was the hottest weekend of the year and the whole of Knaresborough seemed to have turned out. Food was amazing no complaints there at all. Staff really friendly and so was the clientele especially the dogs, being a dog friendly establishment!! We did have a plumbing noise issue in our room which the manager sorted promptly and had to be moved for the last night when the door didnt lock but the receptionist was on it without no trouble and again the manager, Ian, who was very approachable was very accommodating. Issues like these can happen anywhere but its how they are dealt with matters and we have no complaints there. We will return again as it was one of the best hotels we have stayed in England and is in a beautiful part of the country.
Yöpyi 3 yötä syyskuussa 2023
Guest Experience vastasi 28.9.2023
Thank you so much for sharing your feedback. We would love to welcome you back soon.

8/10 Hyvä

Clare

Yöpyi 2 yötä syyskuussa 2023
Guest Experience vastasi 28.9.2023
Thank you for your rating. We hope to see you again soon.