No. 20, Jalan Aru, Tanjung Aru, Kota Kinabalu, Sabah
Arvostelut
9,0
Upea
Kaikki näytetyt arvostelut ovat peräisin oikeilta asiakkailta. Vain meidän kauttamme majoituksen varanneet matkailijat voivat lähettää arvostelun. Tarkistamme arvostelut ohjeidemme mukaisesti ja julkaisemme kaikki arvostelut, niin positiiviset kuin negatiiviset.LisätietojaAvautuu uuteen ikkunaan
Arvosana 10 - Loistava. 661 kautta 1000 arvostelua" "
10–Loistava
661
Arvosana 8 - Hyvä. 224 kautta 1000 arvostelua" "
8–Hyvä
224
Arvosana 6 - OK. 61 kautta 1000 arvostelua" "
6–OK
61
Arvosana 4 - Huono. 24 kautta 1000 arvostelua" "
4–Huono
24
Arvosana 2 - Hirveä. 30 kautta 1000 arvostelua" "
2–Hirveä
30
9,0/10
Siisteys
9,0/10
Henkilökunta ja palvelu
9,0/10
Palvelut/mukavuudet
8,8/10
Majoituspaikan kunto ja tilat
9,2/10
Ympäristöystävällisyys
Arvostelut
10/10 Loistava
Michelle
Matkusti perheen kanssa
24.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fabulous stay in a wonderful resort
Michelle
Yöpyi 2 yötä toukokuussa 2024
10/10 Loistava
Sung Keu
23.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
룸컨디션 조식 리조트주변산책 등 좋으나 시내권과 떨어져있어 그랩이용이동을 자주하셔야합니다
Sung Keu
Yöpyi 4 yötä toukokuussa 2024
8/10 Hyvä
Man Chiu
Matkusti perheen kanssa
21.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good environment and close to airport, very convenient. No shuttle bus services.
Man Chiu
Yöpyi 4 yötä toukokuussa 2024
10/10 Loistava
Soobin
Matkusti perheen kanssa
11.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
깔끔하고 정갈하고 조용한 곳. 너무너무너무 좋았어요. 직원 분들도 하나같이 모두 친절하세요! 다음에 무조건 또 방문하고 싶어요.
Soobin
Yöpyi 1 yön toukokuussa 2024
10/10 Loistava
JUNG HO
Matkusti pienten lasten kanssa
10.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
좋아요
근데 주변에 상권이 없어서 무조건 나갔다가 들어올때 필요 물품 다 사가지고 들어와야되요
JUNG HO
Yöpyi 3 yötä toukokuussa 2024
8/10 Hyvä
Jassica Jane
Matkusti perheen kanssa
5.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
clogged sink in my room at the Kinabalu View wing
Jassica Jane
Yöpyi 1 yön toukokuussa 2024
10/10 Loistava
NORIKO
24.4.2024
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
NORIKO
Yöpyi 3 yötä maaliskuussa 2024
10/10 Loistava
marika
Matkusti pienten lasten kanssa
15.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place. Kids had a blast in the pool and water slides. Good breakfast spread as well.
Ashutosh
Yöpyi 3 yötä maaliskuussa 2024
10/10 Loistava
SEUNGAE
29.3.2024
SEUNGAE
Yöpyi 2 yötä maaliskuussa 2024
10/10 Loistava
Michael
Matkusti kumppanin kanssa
28.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent from start to finish, all the staff were friendly polite and kind, we will be going back soon
Michael
Yöpyi 13 yötä maaliskuussa 2024
10/10 Loistava
???
26.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
???
Yöpyi 2 yötä maaliskuussa 2024
10/10 Loistava
Edward
26.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff are very helpful
Edward
Yöpyi 2 yötä maaliskuussa 2024
10/10 Loistava
Adam
Matkusti perheen kanssa
26.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Had an amazing time. The staff are great! Very friendly, welcoming and helpful. I would happily visit Shangri-La Tanjung Aru again.
Adam
Yöpyi 13 yötä maaliskuussa 2024
8/10 Hyvä
jaewon
24.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
jaewon
Yöpyi 3 yötä maaliskuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear jaewon, Thank you so much for taking the time to leave us rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
10/10 Loistava
Inoue
11.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Dear Inoue, Thank you very much for taking the time to write this review of the resort.Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately.If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
6/10 OK
??
2.3.2024
Hyvää: Siisteys
??
Yöpyi 2 yötä helmikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear Sir/Madam, Thank you for taking the time to share your feedback, although we're sorry to hear that your experience fell short of your expectations. We strive to provide exceptional service to all our customers, and we regret that we didn't meet that standard for you on this occasion. If there's anything specific, you'd like to discuss or any way we can make things right, please feel free to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to improve based on your feedback. We hope to have the chance to better serve you in the future.
10/10 Loistava
Jassica Jane
2.3.2024
Jassica Jane
Yöpyi 1 yön maaliskuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear Jessica Jane, Thank you so much for taking the time to leave us a 5-5 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
10/10 Loistava
SNGKN
24.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
SNGKN
Yöpyi 1 yön helmikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear SNGKN, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
10/10 Loistava
HYEYUN
24.2.2024
HYEYUN
Yöpyi 2 yötä helmikuussa 2024
Azam Kamarudin vastasi 25.2.2024
We would like to say thank you so much for the positive feedback given for your stay with us. We sincerely hope that you had the most amazing time during your stay with us, and we are very much looking forward to welcoming you again for your future stays with us.
6/10 OK
Hyunmi
24.2.2024
Hyvää: Siisteys
Hyunmi
Yöpyi 3 yötä helmikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear Hyunmi, Thank you for taking the time to share your feedback, although we're sorry to hear that your experience fell short of your expectations. We strive to provide exceptional service to all our customers, and we regret that we didn't meet that standard for you on this occasion. If there's anything specific, you'd like to discuss or any way we can make things right, please feel free to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to improve based on your feedback. We hope to have the chance to better serve you in the future.
10/10 Loistava
KEUNHOE
22.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
KEUNHOE
Yöpyi 2 yötä helmikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear KEUNHOE, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
8/10 Hyvä
ERIKO
Matkusti pienten lasten kanssa
22.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Dear ERIKO, Thank you Sam for sharing your experience with us through this review. We look forward to having you and your family here with us again. Till then, safe travels!
10/10 Loistava
Tarkistettu asiakas
20.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
코타키 탄장아루
시내나 밖에 나가기 애매한 위치입니다. 하지만, 편히 쉬기에는 완벽한 숙소입니다. 야외 수영장도 크게 잘 되어 있고 가든과 산책길도 훌륭합니다. 나는 이곳의 선셋에 감동하였습니다. 조식 코너도 다양하고 맛있었습니다.
Tarkistettu asiakas
Yöpyi 2 yötä helmikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear Sir/Madam, Thank you so much for this amazing review of the resort. We are both humbled and honoured!Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms!Until we meet again, safe travels always.
10/10 Loistava
Sangheui
Matkusti perheen kanssa
20.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
다시 방문하고 싶은 코타키나발루 최고의 호텔
너무 청결하고, 자연친화적이며 한적해서 좋았어요. 직원들 모두 친절하고, 매일 다양한 프로그램(액티비티)이 준비되어 있어서 시간 가는 줄 모릅니다. 수영장과 슬라이드, 물풍선던지기 등 다양한 어트랙션도 있고, 게임룸을 이용해도 아이들이 너무 좋아합니다. 같은 장소, 같은 호텔 두 번 방문하는 거 좋아하지 않지만 이 곳은 꼭 다시 방문할 의사 있습니다.
Sangheui
Yöpyi 2 yötä helmikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear Sangheui, Thank you so much for this amazing review of the resort. We are both humbled and honoured!Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms!Until we meet again, safe travels always.
8/10 Hyvä
Emmies
Matkusti perheen kanssa
18.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Dear Emmies, It was our pleasure to have you with us during your recent visit. Do visit us again as we look forward to welcoming you and your family.
10/10 Loistava
Tarkistettu asiakas
Matkusti perheen kanssa
16.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Tarkistettu asiakas
Yöpyi 3 yötä helmikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear Sir/Madam,Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
10/10 Loistava
Simon
16.2.2024
Simon
Yöpyi 2 yötä helmikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear Simon, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
8/10 Hyvä
so hyun
Matkusti perheen kanssa
15.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
so hyun
Yöpyi 2 yötä helmikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear so hyun, Thank you for taking the time to share your feedback, although we're sorry to hear that your experience fell short of your expectations. We strive to provide exceptional service to all our customers, and we regret that we didn't meet that standard for you on this occasion. If there's anything specific, you'd like to discuss or any way we can make things right, please feel free to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to improve based on your feedback. We hope to have the chance to better serve you in the future.
10/10 Loistava
TingChen
Matkusti perheen kanssa
15.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Dear TingChen, Thank you very much for making us a part of your Kota Kinabalu adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms!Until we meet again, safe travels always.
10/10 Loistava
Hoi Yung
Matkusti perheen kanssa
13.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hoi Yung
Yöpyi 4 yötä helmikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear Hoi Yung, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
10/10 Loistava
Laura
Matkusti perheen kanssa
12.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Amazing
Laura
Yöpyi 5 yötä helmikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear Laura, Thank you very much for making us a part of your Kota Kinabalu adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms!Until we meet again, safe travels always.
10/10 Loistava
Siti Nursalwana
Matkusti pienten lasten kanssa
12.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Love the place! staff was accommodating to change our room at the last minute. Overall, a nice experience for a short stay.
Siti Nursalwana
Yöpyi 1 yön helmikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear Siti Nursalwana, It was our utmost pleasure and we do our best to meet our guests’ needs. Please do come back again in the near future as we will be very happy to have you here again!
8/10 Hyvä
Tejesh
11.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
조식을 빼고는 다 괜찮은편임
비용대비 리조트 컨디션은 아주 좋은 편은 아님
중국사람 짱많음
Tejesh
Yöpyi 2 yötä helmikuussa 2024
Mia vastasi 11.2.2024
Thank you for your feedback. The feedback has been relayed to the respective departments for review and improvement.
8/10 Hyvä
jonghoon
Matkusti perheen kanssa
11.2.2024
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
구정 때는 피해야 될 장소
구정이 끼여서 그런지 시내 식당이 문 닫은 곳이 있어 열린 곳은 아주 붐볐으며 위생이 깨끗하지 않은 것 같았음
호텔 숙박은 괜찮았으나 두 룸다 sea side가 아니고 저층 배정으로 호텔 닷컴에 실망했음. 호텔내 식당은 부킹이 어려웠음, 마사지도 부킹이 어려워 낮 시간에 했음
jonghoon
Yöpyi 4 yötä helmikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear jonghoon, Thank you so much for taking time to share this review with us and for making us a part of your Kota Kinabalu adventures. Your feedback and comments are well noted and we will do our best to improve our service. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
10/10 Loistava
Joshua
Matkusti perheen kanssa
9.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Joshua
Yöpyi 4 yötä helmikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear Joshua, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
8/10 Hyvä
Patrick
7.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
A little lustre lost from this previous jewel
We spent eight days at the Tanjung Aru in January. This was to be a bit of a nostalgia trip for me as I had last stayed here 30 years ago. First the positives. The attentiveness and friendliness of the staff were fantastic - special mentions have to go to Adie who served us at breakfast and James the head concierge. The view across to the islands is as beautiful as I remember and the different swimming pools are large enough to accommodate a lot of people and they are well segregated, with children in mind.
I was however, disappointed with the standard of upkeep and maintenance. Paint was chipping in some areas and there was a lot of dust in places which should have been cleaned. Food was good although not as varied as I remember. There is a good Chinese restaurant but no European specialties. More variety would have been nice.
Overall we enjoyed our holiday but some of the lustre of years ago has gone. Staff management is great but more attention needs to be paid to the fabric.
Patrick
Yöpyi 6 yötä tammikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear Patrick, Thank you very much for taking the time to write this review of the resort.Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately.If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
10/10 Loistava
JUNG TAEK
Matkusti perheen kanssa
7.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
JUNG TAEK
Yöpyi 3 yötä helmikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear JUNG TAEK, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
10/10 Loistava
sung sook
Matkusti perheen kanssa
7.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
sung sook
Yöpyi 2 yötä tammikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear sung sook, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
10/10 Loistava
JUNGHO
Matkusti perheen kanssa
7.2.2024
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
JUNGHO
Yöpyi 3 yötä helmikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear JUNGHO, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
10/10 Loistava
jungwon
5.2.2024
jungwon
Yöpyi 3 yötä tammikuussa 2024
Biha vastasi 7.2.2024
Dear Jungwon,I hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent glowing review of our hotel.Knowing that we were able to meet your expectations and provide you with a memorable experience fills us with immense pride. Your feedback serves as a constant reminder of why we do what we do – to ensure that every guest feels welcomed, valued, and cared for.Your positive review not only motivates us to continue delivering exceptional service but also helps future guests in their decision-making process. Your endorsement means the world to us, and we are truly grateful for your support.Thank you once again for choosing Shangri-La Tanjung Aru and for taking the time to share your feedback. It was an absolute pleasure to have you as our guest, and we look forward to welcoming you back in the near future.
10/10 Loistava
Jinhyun
Matkusti perheen kanssa
5.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Jinhyun
Yöpyi 4 yötä tammikuussa 2024
Havilah vastasi 6.2.2024
Dear Valued Guest,Greetings from Shangri-La Group!Thank you for your kind words. We are thrilled that you enjoyed your stay at our hotel and look forward to welcoming you back in the near future.In the meantime, take care and stay safe!Best regards,Shangri-La Tanjung Aru, Kota Kinabalu
10/10 Loistava
Tarkistettu asiakas
Matkusti perheen kanssa
5.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Tarkistettu asiakas
Yöpyi 5 yötä tammikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear Sir/Madam, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
10/10 Loistava
Juhee
Matkusti perheen kanssa
4.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
모든게 편안했어요
수영장과 에어컨디셔너 상태가 좋았습니다.
조식은 종류는 많았는데 맛은 조금 아쉬웠어요
Juhee
Yöpyi 3 yötä tammikuussa 2024
Mia vastasi 5.2.2024
Dear Valued Guest, Thank you for your rating and compliment. We will share your feedback with the respective departments for review and improvement. I look forward to welcoming you again and until then, take care of yourself and stay healthy!
10/10 Loistava
Jung Eun
4.2.2024
Jung Eun
Yöpyi 2 yötä helmikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear Jung Eun, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
6/10 OK
SUNG HYE
Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
26.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
late check-in
We weren't able to check in at the hotel until after 4 p.m
SUNG HYE
Yöpyi 3 yötä joulukuussa 2023
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear SUNG HYE,I read this review with much concern. While we strive to delight every guest who walk into our resort, it seems we have failed to do so in this case.Please accept our sincere apologies for these shortfalls. We will take a close hard look into the processes involved and will work on rectifying the weaknesses immediately. Thank you for taking the time to point these out to us. We are very grateful for these feedback.
8/10 Hyvä
KANGHO
Matkusti perheen kanssa
26.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
KANGHO
Yöpyi 2 yötä tammikuussa 2024
Daphne Liau, Marketing Manager vastasi 26.3.2024
Dear KANGHO, Thank you for taking the time to share your feedback, although we're sorry to hear that your experience fell short of your expectations. We strive to provide exceptional service to all our customers, and we regret that we didn't meet that standard for you on this occasion. If there's anything specific, you'd like to discuss or any way we can make things right, please feel free to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to improve based on your feedback. We hope to have the chance to better serve you in the future.
8/10 Hyvä
Miyon
Matkusti perheen kanssa, Matkusti pienten lasten kanssa
25.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
노후되었지만 친절해요
Miyon
Yöpyi 5 yötä joulukuussa 2023
10/10 Loistava
SEONG HONG
Matkusti perheen kanssa
24.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
SEONG HONG
Yöpyi 2 yötä tammikuussa 2024
10/10 Loistava
Yusung
Matkusti kumppanin kanssa
23.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat