Ilmakuva

Arvostelut: Sunway Lagoon Hotel (formerly Sunway Clio Hotel)

4 out of 5
Sunway Lagoon Hotel (formerly Sunway Clio Hotel)
Jalan PJS11/15, Off Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Selangor

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 212 kautta 419 arvostelua" "
Arvosana 8 - Hyvä. 171 kautta 419 arvostelua" "
Arvosana 6 - OK. 19 kautta 419 arvostelua" "
Arvosana 4 - Huono. 9 kautta 419 arvostelua" "
Arvosana 2 - Hirveä. 8 kautta 419 arvostelua" "

9,0/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,4/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

8,8/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Mikko, Helsinki

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Next to Sunway Pyramid mall and Sunway Lagoon park
Hotel is just next to Sunway Pyramid shopping mall and Sunway Lagoon theme park, but there is nothing else in the neighborhood. Buffet style breakfast had excellent variety all kind of food and staff were nice. Hotel is pretty new and everything feel like that. I would not choose this hotel/area without plans to visit Sunway Lagoon, but if you are going to visit then this hotel is good choise.

8/10 Hyvä

KAI YIN GABRIEL

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
good!
Yöpyi 3 yötä huhtikuussa 2024
Management of Sunway Lagoon Hotel vastasi 22.5.2024
Dear Kai Yin, Thank you for choosing Sunway Lagoon Hotel. We are pleased to learn that you enjoyed your stay and looking forward for your return soon.

10/10 Loistava

Khairul Khalil

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Stayed at this hotel for 2 nights. Very clean and refreshing, with floral scent throughout the lobby to welcome guests. Rooms and corridors extremely clean and looks new. Mall just next door, very convenient. Definitely will stay here again in the near future.
Yöpyi 2 yötä huhtikuussa 2024
Management of Sunway Lagoon Hotel vastasi 17.4.2024
Dear Khairul, Thank you so much for staying with Sunway Lagoon Hotel. We are glad that you enjoyed your stay. Indeed the location next to the mall is convenient for traveler to explore. We looking forward for your return soon!

8/10 Hyvä

Freeman

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice view
Yöpyi 1 yön huhtikuussa 2024
Karen Lee vastasi 12.4.2024
Dear Freeman, Thank you so much for sharing your wonderful family staycation experience at Sunway Lagoon Hotel! Our rooms with view of the lagoon is indeed a favorite amongst our guests and I am glad to hear that you enjoyed it as well. We look forward to welcoming you back to Sunway City in the near future!Warm regardsManagement of Sunway Lagoon Hotel

10/10 Loistava

Sai

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very good service , thank you for everything’s 🙏🙏🙏
Yöpyi 1 yön huhtikuussa 2024
Karen Lee vastasi 8.4.2024
Dear Sai, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Lagoon Hotel

10/10 Loistava

Daryl Keen Hoong

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Best thing is the hastle free & strong wifi in the entire resort (hotels, shopping mall, restaurants, theme park).
Management of Sunway Lagoon Hotel vastasi 26.3.2024
Dear Daryl, Thank you so much for staying with us. We are glad that your stay with us was pleasant and indeed the access to shopping mall, restaurants, theme park are very convenience. We looking forward to welcoming you back again soon!

8/10 Hyvä

Burhan

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean environment and good service
Yöpyi 5 yötä maaliskuussa 2024
Management of Sunway Lagoon Hotel vastasi 12.3.2024
Dear Burhan, Thank you for staying with Sunway Lagoon Hotel. We are pleased to lean that your stay with us was pleasant. we looking forward for your return soon!

10/10 Loistava

Kristin

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Underrated Hotel connected to Sunway Mall
This was the perfect mid-range priced hotel connected to the Sunway mall for us. Perhaps more expensive than others in the area of course, but you get what you pay for. The room was exceptionally large, the bed was comfortable, and all of the amenities were included! Keyed access to go to different floors of the hotel. The pool though was a disappointment (February) as it hadn't been cleaned and was rife with algae. But atleast we were able to layout and get some sunlight. The Breakfast Buffet wasn't within our budget, but we went to the local places to eat within the mall instead, which was just fine. Easy ride-share pickup. Nice staff. The place looked and smelled clean. It's nice to be able to access all of the Subway properties in one place, without having to take a taxi everywhere. You simply walk. I would definitely stay here again!
Yöpyi 4 yötä tammikuussa 2024
Management of Sunway Lagoon Hotel vastasi 29.2.2024
Dear Kristin, Thank you for staying with Sunway Lagoon Hotel. Indeed the convenience location and easy access to mall is a plus point. We noted on your feedback and the relevant departments will action on it. Looking forward to seeing you again!

8/10 Hyvä

Jia Nee

Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2024
Karen Lee vastasi 27.2.2024
Dear Jia Nee, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that you enjoyed your stay and the view outside. We hope to see you again soon.

4/10 Huono

Jia Chen

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön helmikuussa 2024
Karen Lee vastasi 27.2.2024
Dear Jia Chen, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us.We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future.We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.Best Regards,Management of Sunway Lagoon Hotel

10/10 Loistava

Junkyu

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2024
Management of Sunway Lagoon Hotel vastasi 14.2.2024
Dear Junkyu, Thank you for staying with Sunway Lagoon Hotel. we are pleased to learn that you have enjoyed your stay and looking forward to welcoming you again!

8/10 Hyvä

CHUNG LUEN

Hyvää: Siisteys ja henkilökunta ja palvelu
satisfy
Yöpyi 2 yötä tammikuussa 2024
Management of Sunway Lagoon Hotel vastasi 5.2.2024
Dear Chung Luen, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your staying experience was great! Looking forward to welcoming you back.

10/10 Loistava

TAIJI

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
beautiful room and gorgeous vew from the window
Yöpyi 1 yön tammikuussa 2024
Management of Sunway Lagoon Hotel vastasi 5.2.2024
Dear Taiji. Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that you enjoyed your stay and the view outside. We hope to see you again soon.

8/10 Hyvä

Pau

Liikematkailija
Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2024
Management of Sunway Lagoon Hotel vastasi 28.1.2024
Dear Pau, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your stay with us was good. Looking forward to welcoming you back soon.

10/10 Loistava

TAKAE

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was well cleaned and comfortable. Considering the transfer station, it was easier to travel by Grab than by bus or train.
Yöpyi 3 yötä tammikuussa 2024
Management of Sunway Lagoon Hotel vastasi 28.1.2024
Dear Takae, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your stay with us was good. Looking forward to welcoming you back soon.

10/10 Loistava

ChengKwee

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä joulukuussa 2023
Management of Sunway Lagoon Hotel vastasi 28.1.2024
Dear ChengKwee, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your stay with us was good. Looking forward to welcoming you back soon.

2/10 Hirveä

Larcee

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff are quite unperturbed and unaccomodating. Need to learn to speak English for English speaking guests. And need to smile more and be welcoming.
Yöpyi 5 yötä joulukuussa 2023
Management of Sunway Lagoon Hotel vastasi 28.1.2024
Dear Larcee, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

10/10 Loistava

David

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023
Management of Sunway Lagoon Hotel vastasi 28.1.2024
Dear David, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your stay with us was good. Looking forward to welcoming you back soon.

10/10 Loistava

Ericson

Yöpyi 2 yötä marraskuussa 2023
Management of Sunway Lagoon Hotel vastasi 24.11.2023
Dear Ericson, It is an absolute pleasure to know that you had a great stay with Sunway Lagoon Hotel and experienced the newly added features and facilities. Thank you very much for your review. Once again, thank you and we look forward to welcoming you back to Sunway Lagoon Hotel in the near future.

10/10 Loistava

Seiji

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
ショッピングモール直結で快適です。
Yöpyi 1 yön lokakuussa 2023
Management of Sunway Lagoon Hotel vastasi 22.10.2023
Dear Seiji, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

10/10 Loistava

Mohammed

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved it. Everything you want is close to you. The room is clean and comfortable. The water park is so fun and amazing The mall is soon good. Highly recommend this hotel!
Yöpyi 3 yötä lokakuussa 2023
Management of Sunway Lagoon Hotel vastasi 22.10.2023
Dear Mohammed, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

10/10 Loistava

Jacklyn

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good & comfortable stay
Yöpyi 4 yötä lokakuussa 2023
Management of Sunway Lagoon Hotel vastasi 22.10.2023
Dear Jacklyn, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

10/10 Loistava

Rina, Chino

Yöpyi 5 yötä lokakuussa 2023
Management of Sunway Resort Hotel vastasi 5.11.2023
Dear Rina, t is an absolute pleasure to know that you had a great stay with Sunway Resort Hotel and experienced the newly added features and facilities. Once again, thank you and we look forward to welcoming you back to Sunway Resort Hotel in the near future.

10/10 Loistava

Pau

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä syyskuussa 2023
Management of Sunway Lagoon Hotel vastasi 5.10.2023
Dear Pau, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

8/10 Hyvä

SOAK WAN

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Easy access to shopping mall for meals
Yöpyi 10 yötä elokuussa 2023
Management of Sunway Lagoon Hotel vastasi 12.9.2023
Dear Soak Wan, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

4/10 Huono

AHMED

Hyvää: Siisteys ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Not good
Clean hotel, not answering emails nor calls, all staff especially front desk not cooperatve at all, all staff not smiling, we reserved for honeymoon, but I think better to reserve in an other hotel,
Yöpyi 3 yötä elokuussa 2023
Management of Sunway Lagoon Hotel vastasi 11.9.2023
Dear Ahmed, Thank you for taking the time to share your recent experience at our hotel, and we truly value and appreciate your feedback. Please accept our sincere apologies for the lapse in service and rest assured that we investigated and shared the points you have highlighted with the relevant teams for a thorough review. Our team has reached out to you and looking forward for your return during your next visit.

8/10 Hyvä

Lee Kian

Yöpyi 3 yötä elokuussa 2023
Management of Sunway Lagoon Hotel vastasi 4.9.2023
Dear Lee Kian, Thank you so much for staying with Sunway Lagoon Hotel. We are pleased that your stay with us were wonderful and looking forward for your return.

10/10 Loistava

Nadia

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent location. Hotel staff friendly and accommodating. Breakfast buffet was good with a big selection of different foods. Rooms are modern and spacious. Adjacent to the mall so lots of shopping and dining options. Wifi is strong and super easy to connect. Overall I had a great stay and would stay here next time I am in KL.
Yöpyi 6 yötä heinäkuussa 2023
Management of Sunway Lagoon Hotel vastasi 2.8.2023
Dear Nadia, Thank you for choosing to stay with us again at Sunway Pyramid Hotel. It is for returned guests like yourself that the staff strive to achieve. Will share your review with the team, they will be delighted. The hotel's direct connection to the mall does indeed provide the convenience to all our guests with over 900 retail outlets and complimented by over 170 F&B outlets. We look forward to welcoming you back to Sunway City again

8/10 Hyvä

Angie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Convenient to move around tru walk shopping malls
Yöpyi 2 yötä heinäkuussa 2023
Management of Sunway Lagoon Hotel vastasi 27.7.2023
Dear Angie, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall does indeed provide the convenience to all our guests with over 900 retail outlets and complimented by over 170 F&B outlets. We look forward to welcoming you back to Sunway City again!

10/10 Loistava

MyPillow

Yöpyi 3 yötä heinäkuussa 2023
Management of Sunway Lagoon Hotel vastasi 11.8.2023
Dear MyPillow, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

8/10 Hyvä

Masitah

Yöpyi 1 yön heinäkuussa 2023
Management of Sunway Lagoon Hotel vastasi 11.8.2023
Dear Masitah, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

10/10 Loistava

Han Hong

Yöpyi 2 yötä toukokuussa 2023
Management of Sunway Lagoon Hotel vastasi 1.6.2023
Dear Han Hong, Thank you for choosing Sunway Lagoon Hotel. we are delighted to learn that you have a good staying experience here and we looking forward to welcome you back in the near future.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good centrally located hotel
The shower drainage back flowed but was quickly rectified. Location is great but the carpark is expensive.
Yöpyi 4 yötä toukokuussa 2023
Management of Sunway Lagoon Hotel vastasi 28.5.2023
Dear Guest, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel. We apologize for the inconvenient caused and glad that it was quickly resolved. We look forward to welcoming you back to Sunway City Kuala Lumpur Hotels!

10/10 Loistava

NOERU

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
部屋も広く快適でしたが、シャワーの排水溝がとても狭く、なかなか流れないため途中で水が床に溜まっていました…。シャワーの水圧も弱めでした。 その排水溝問題を除けば、ラグーンやピラミッドが隣にあってアクセス良かったですしとっても快適でした!ありがとうございました。
Yöpyi 1 yön toukokuussa 2023
Management of Sunway Lagoon Hotel vastasi 28.5.2023
Dear Noeru, Thank you for choosing to stay with Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

4/10 Huono

Ka man

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Unexpectedly bad attitude and services. No service languages at front desk nor restaurant. My package wasn’t included a breakfast and when i was walking in the restaurant they have checked their list and sent me in, so i would have expected they knew. While i was eating, 3 staffs! 3 staffs came to me at different time just to tell me my package was not including breakfast. Seriously? I have already said I knew the first time. FINE! When i was leaving the restaurant the staff stopped me rudely and commanded me to pay on spot. Never in my life of travelling all these years around the world been asked to pay for a meal with this terrible manner!! Alright, fine, i was going to pay cos I wasn’t going to go back anyway. That’s when I realised the price of the breakfast was not the same as what was mentioned on the Expedia description. So i showed the staff my booking details and wanted them to double check. And that staff just said “this is what we going to charge” and not willing to double check at all. Fine, was thinking may be the restaurant staff didn’t know how to check on that. So I paid without further discussion and got down to chat with the front desk staff. Interestingly saying, they literally told me to check with Expedia on my own because they would never charge their breakfast this price. What? So it became my responsibility that you guys didn’t communicate well on what supposed to be selling on a platform? Honestly, not recommended this hotel! That is.
Yöpyi 6 yötä toukokuussa 2023
Management of Sunway Lagoon Hotel vastasi 29.5.2023
Dear Ms. Ka Man,Greetings from Sunway Lagoon Hotel!First and foremost allow me to apologize over the delay in responding as we were investigating in detail of your highlighted concerns.Ms. Ka Man, we certainly acknowledge the inconvenience you had to go through while having breakfast. This occurrence by no means represents our high standards of service which we extend to all of our guests. All of us at Sunway Lagoon Hotel take pride in providing our guest with the highest standard in hospitality and we regret for any inconvenience caused. Thus we have noted your feedback and will focus an immediate improvement.Ms. Ka Man, although we cannot undo what had occurred, rest assured that some very valuable lesson have been learnt and we sincerely hope that you will be willing to allow us to show you the true side of Sunway hospitality. Please do not hesitate to contact us directly on your next visit and we will be most happy and appreciative to take care of your arrangements personally. Once again, please accept our sincere apologies.

6/10 OK

Lai Shan

Yöpyi 3 yötä toukokuussa 2023
Management of Sunway Lagoon Hotel vastasi 14.6.2023
Dear Lai Shan, Thank you for choosing Sunway Lagoon Hotel as you preferred hotel. We are glad that your stay was pleasant. Looking forward for your return soon.

10/10 Loistava

Tony Yi Wei

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Awesome
Nice hotel, clean and location Great next to shopping mall and resort park. Friendly staff.
Yöpyi 1 yön huhtikuussa 2023
Management of Sunway Lagoon Hotel vastasi 1.5.2023
Dear Yi Wei, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

2/10 Hirveä

Chun Ming

Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
Yöpyi 1 yön huhtikuussa 2023
Management of Sunway Lagoon Hotel vastasi 23.5.2023
Dear Chun Ming, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

10/10 Loistava

Allan

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The great staff were keen to hel ant the room and outlook were outstanding
Yöpyi 4 yötä huhtikuussa 2023
Management of Sunway Lagoon Hotel vastasi 13.4.2023
Dear Allan, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel. We look forward to welcoming you back to Sunway City!

8/10 Hyvä

Giordano

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Molto buono
Stanza ampia e pulita. Personale gentile, internet veloce. Accanto ad un immenso centro commerciale. Molto buono
Yöpyi 3 yötä maaliskuussa 2023
Management of Sunway Lagoon Hotel vastasi 13.4.2023
Dear Giordano, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Comfortable
Comfortable stay.
Yöpyi 3 yötä helmikuussa 2023
Management of Sunway Lagoon Hotel vastasi 8.3.2023
Dear guest, Thank you for choosing Sunway Lagoon Hotel as your preferred accommodation. We are glad to learn about your comfortable stay with us and looking forward for your next visit soon.

10/10 Loistava

LUE, Clovis

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The place was very clean. It’s a nice facility. However, the bell person took advantage of us with the car transfer from the hotel to our new hotel in Bukit Bintang, the Dorsett Kuala Lumpur. The staff negotiated 90 rm but Grab stated it was only 26 rm. We had not learn how to use Grab at that time. We expected the hotel staff to be fair and not take advantage of our ignorance. It was our first time in KL, Malaysia.
Yöpyi 1 yön helmikuussa 2023
Management of Sunway Lagoon Hotel vastasi 13.4.2023
Dear Lue, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä helmikuussa 2023
Management of Sunway Lagoon Hotel vastasi 8.3.2023
Dear guest, Thank you for choosing Sunway Lagoon Hotel as your preferred accommodation. We are glad to learn about your pleasant stay with us and looking forward for your next visit soon.

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Near shopping mall and restaurant. Convinient.
Yöpyi 1 yön tammikuussa 2023
Management of Sunway Lagoon Hotel vastasi 25.1.2023
Dear Guest, Thank you for choosing to stay with us again at Sunway Lagoon Hotel. The hotel's direct connection to the mall does indeed provide the convenience to all our guests with over 900 retail outlets and complimented by over 170 F&B outlets. We look forward to welcoming you back to Sunway City again!

10/10 Loistava

Abu Talib

10/10 Loistava

Eng Kheng

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat

8/10 Hyvä

Lye Soon

Yöpyi 2 yötä joulukuussa 2022
Management of Sunway Lagoon Hotel vastasi 25.1.2023
Dear guest, Thank you for choosing to stay with us again at Sunway Lagoon Hotel. We look forward to welcoming you back to Sunway City again!

8/10 Hyvä

Hanson

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Check in was easy and fast. Surprised that they do not provide complementary parking. Charge is RM15 per day.
Yöpyi 3 yötä joulukuussa 2022
Management of Sunway Lagoon Hotel vastasi 25.1.2023
Dear Guest, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel. We look forward to welcoming you back to Sunway City!

6/10 OK

KIT CHUNG

Yöpyi 2 yötä marraskuussa 2022

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
A good hotel that could be great
1. The rooms were sufficiently large for 3 adults. Had we known, we could have just booked a room instead of two. 2. The super-king bed was firm and comfortable, however, the bedding tends to be "warm" towards the early morning - it disrupts a good night rest. We had the room temp set at 17deg C, yet constantly waking up. The bedding material is perhaps unsuitable for Malaysian environment. 3. The proximity to Sunway Pyramid is a huge plus, with shops and food within close reach.
Yöpyi 6 yötä lokakuussa 2022
Management of Sunway Clio Hotel vastasi 19.10.2022
Dear Guests, Thank you for taking the time to share your stay experience at Sunway Clio Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.