Allasbaari

Arvostelut: Kuta Paradiso Hotel

5 out of 5
Kuta Paradiso Hotel
Jl. Kartika Plaza, South of Kuta, Tuban, Kuta, Bali

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 415 kautta 1007 arvostelua" "
Arvosana 8 - Hyvä. 367 kautta 1007 arvostelua" "
Arvosana 6 - OK. 128 kautta 1007 arvostelua" "
Arvosana 4 - Huono. 60 kautta 1007 arvostelua" "
Arvosana 2 - Hirveä. 37 kautta 1007 arvostelua" "

8,2/10

Siisteys

8,8/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

7,6/10

Majoituspaikan kunto ja tilat

7,8/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Petri

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
the reception staff were rude and passive-aggressive at times. I didn't have a good feeling about them. The cleaners and guards very friendly and also the breakfast staff was great.
Yöpyi 13 yötä tammikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 31.1.2024
Dear PetriI want to express my sincere apologies for the negative experience you encountered with our reception staff during your recent stay at our hotel. Your feedback is deeply concerning, and I assure you that we take it very seriously.Please know that we hold our staff to the highest standards of professionalism and courtesy, and it is disappointing to hear that we fell short of meeting your expectations in this regard. We will be addressing your concerns with our reception team to ensure that all interactions with our guests are conducted with the utmost respect and friendliness.On a positive note, I'm delighted to hear that you found our cleaners, guards, and breakfast staff to be friendly and attentive. Your kind words are greatly appreciated, and I will be sure to pass on your compliments to the respective teams.We are committed to providing exceptional service to all our guests, and your feedback serves as a valuable reminder of areas where we can improve. If you have any further comments or concerns, please don't hesitate to reach out to me directly.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Sincerely yours,

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 3 yötä tammikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 31.1.2024
Dear Our Value GuestThank you for taking the time to share your feedback on your recent stay at Kuta Paradiso Hotel. We appreciate your input, and we are pleased to see that overall, you had a positive experience, rating us 8 out of 10.Your feedback is important to us as it helps us understand areas where we excel and areas where we can improve. If there are any specific aspects of your stay that you feel could have been better, or if you have any suggestions for us, please feel free to share. We are committed to continuously enhancing our guest experience, and your insights play a crucial role in that process.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,

6/10 OK

Valto

Yöpyi 22 yötä marraskuussa 2022
General Manager vastasi 13.12.2022
Dear ValtoGreetings from Kuta Paradiso Hotel Thank you for taking your time to give review score on expedia. we are looking forward to welcome you here on Kuta Paradiso Hotel. Sincerely yours

10/10 Loistava

juha

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great place to stay before going home
Virallinen luokitus 5 tähteä ei vastaa huoneiden kuntoa mutta kokonaisuudessaan hyvä. Loistava sänky ja tyyny sekä uima allasalue.
Yöpyi 2 yötä tammikuussa 2020

8/10 Hyvä

Teemu

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Aamupala Todella monipuolinen ja fantastinen, hotelli ehkä vähän kulunut. Kaikenkaikkiaan hinta-laatusuhde hyvä, ja aamupala pelastaa paljon.
Yöpyi 2 yötä joulukuussa 2019

10/10 Loistava

Linda

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
A hotel I will return to
Once again a lovely stay at Kuta Paradiso Hotel. My second time here and I still loved it!
Yöpyi 2 yötä elokuussa 2019

8/10 Hyvä

Timo, Bangkok

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Toimii!
Rannan ja muun elämän läheisyydessä sijaitseva hyvätasoinen ja -hintainen hotelli. Henkilökunta on osaavaa ja valmiina palvelemaan aina. Hotelli tarjoaa hyviä palveluja sekä perheellisille, että muille matkaajille.
Yöpyi 1 yön maaliskuussa 2019

6/10 OK

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Hotellihuoneessa oli muurahaisia paljon myös sängyssä, ystävällinen respan henkilökunta antoi uuden ja paremman huoneen ilman veloitusta hyvityksenä! Hotellista näki että on jo hetken aikaa ollut olemassa ja hieman rapistunut! Henkilö kunta todella mukavaa ja palvelut hyviä! :)
Yöpyi 3 yötä maaliskuussa 2019
Marketing communication executive vastasi 20.3.2019
Dear Valued Guest, Thank you very much for the time you make to write us a kind review. I thank you for bringing this matter into my attention and please be assured that I’ve addressed it with our team to ensure high standards are met at all times. We are all looking forward to welcome you here again for the next trip to bali. Best Regards, Hanum Aprilia Handriani Marketing communication executive

6/10 OK

Youness

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Yes
Yöpyi 13 yötä toukokuussa 2024

4/10 Huono

Amanda

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
The bath was dirty, the shower overflows into the bathroom and there was a cockroach in the room. The room was dated and definitely not 5 star
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

katsuhiko

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
very good
Yöpyi 6 yötä toukokuussa 2024

8/10 Hyvä

Sugiyama

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was guided to a large room, but the water heater was damaged and I couldn't sleep because of the noise from cars and motorcycles.I changed my room, but I heard the sound of the next door and the sound of opening the door in the connecting room.
Yöpyi 4 yötä toukokuussa 2024

10/10 Loistava

Caroline

Yöpyi 4 yötä toukokuussa 2024

10/10 Loistava

MASAKO

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä toukokuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 20.5.2024
Dear MasakoThank you so much for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay at Kuta Paradiso Hotel. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next visit even better or if you have any special requests, please feel free to let us know. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,

10/10 Loistava

Kristine Claire Cula

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
The staff is very friendly
Yöpyi 4 yötä toukokuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 20.5.2024
Dear Kristine ClaireThank you so much for your perfect rating and kind words! We're thrilled to hear that you had a wonderful experience at Kuta Paradiso Hotel and that our staff's friendliness contributed to your enjoyment. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted that our team members made a positive impression on you. If there's anything else we can do to make your next visit even better or if you have any special requests, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!Warm regards,

8/10 Hyvä

Parry, Vancouver

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was amazing and nice.
Yöpyi 3 yötä huhtikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 20.5.2024
Dear ParryWe're delighted to hear that you had an amazing experience with our staff at Kuta Paradiso Hotel! Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that our team members made a positive impression on you with their kindness and professionalism. If there's anything else we can do to enhance your stay or if you have any special requests for your next visit, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay!Warm regards,

10/10 Loistava

Lai Lai

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä toukokuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 20.5.2024
Dear Lai LaiThank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay at Kuta Paradiso Hotel. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next visit even better or if you have any special requests, please feel free to let us know. We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

8/10 Hyvä

Marc van

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Not modern anymore but great value at around €65 per night including a large breakfast
Yöpyi 4 yötä toukokuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 20.5.2024
Dear Marck VanThank you for sharing your feedback with us. We're glad to hear that you found Kuta Paradiso Hotel to be great value for your money, especially with the inclusion of a large breakfast. While our property may not be the most modern, we strive to provide comfortable accommodations and excellent service to all our guests. Your satisfaction is important to us, and we're grateful for your positive review. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay!Warm regards,

10/10 Loistava

John, Las Vegas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendliness and helpfulness of the whole hotel staffs
Yöpyi 1 yön toukokuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hote vastasi 16.5.2024
Dear JohnWe're thrilled to hear that you had such a positive experience with our hotel staff! Providing friendly and helpful service is a top priority for us, and we're delighted that our team members made a positive impression on you. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay at Kuta Paradiso Hotel!Warm regards,l

10/10 Loistava

Richard

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
First time in Bali and this hotel is excellent. Just a 15 minute drive from the hotel and a bunch of Expedia VIP vouchers including return airport, 2 x 60 minute massage, £25 worth of food vouchers and 15 items of laundry. Lovely swimming and sun bathing facilities, food is good, staff are first class and just a 5 minute walk to the beach. Great shopping and dining options around the hotel. Loved it here and highly recommend. Richie, England
Yöpyi 13 yötä toukokuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 16.5.2024
Dear RichardThank you, for sharing your wonderful experience! We're thrilled that your first time in Bali was excellent and that you enjoyed the various benefits of our Expedia VIP vouchers, including the return airport transfer, massages, food vouchers, and laundry services. It's fantastic to hear that you found our swimming and sunbathing facilities lovely, our food delicious, and our staff first-class. Additionally, we're delighted that you appreciated our convenient location just a short walk from the beach, with great shopping and dining options nearby. Your recommendation means a lot to us, and we can't wait to welcome you back for another fantastic stay at Kuta Paradiso Hotel!Warm regards,

6/10 OK

Anthony Robert

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
NOT MUCH
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 14.5.2024
Dear Anthony RobertThank you for the feedback! If there's anything specific you feel we could improve on or if you have any suggestions for us, please don't hesitate to share. We're always looking for ways to enhance our guests' experience. We hope to have the opportunity to welcome you back for an even better stay in the future!Warm regards,Rio YudhaEcommerce ManagerKuta Paradiso Hotel

10/10 Loistava

Kulwinder

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä huhtikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 10.5.2024
Dear KulwinderThank you for the perfect score! We're thrilled to hear that you had an excellent experience at Kuta Paradiso Hotel. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If you have any further feedback or if there's anything else we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back for another fantastic stay!Warm regards,

8/10 Hyvä

Jozsef

Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

SUZUKI

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
施設は古いですが、全く問題ないです。クタの繁華街も徒歩圏内、プールも適度に人もいてバスケなど水中で楽しめます。朝食は値段相応ですが、種類ともに楽しめます。 相対的にコストパフォーマンスの高いホテルです。
Yöpyi 7 yötä huhtikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 6.5.2024
Dear Suzuki,Thank you for choosing to stay at Kuta Paradiso Hotel and for sharing your feedback with us. We're glad to hear that you found our hotel conveniently located within walking distance to downtown Kuta and that you enjoyed the pool facilities, including the opportunity to engage in water sports like basketball.While we appreciate your understanding regarding the age of some of our facilities, please know that we continuously strive to maintain and improve our amenities to ensure a comfortable stay for our guests.It's great to hear that you found the breakfast reasonably priced with a good variety of options, and we're pleased to know that you found our hotel to be cost-effective.We hope to have the pleasure of welcoming you back for another stay in the future.Warm regards,

2/10 Hirveä

Mark charles

Yöpyi 7 yötä huhtikuussa 2024

8/10 Hyvä

Natasha

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The pool was great!! Rooms needed some maintenance. The sink was almost falling out of the hole and the overflow drain drained onto the floor. But overall the hotel was great!
Yöpyi 1 yön toukokuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 3.5.2024
Dear NatashaThank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us.We're delighted to hear that you enjoyed our great pool facilities. However, we apologize for any inconvenience caused by the maintenance issues in your room, including the sink and overflow drain. Your feedback is important to us, and we will address these issues promptly to ensure a more comfortable stay for our guests in the future.We're glad to hear that overall, you found the hotel to be great. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay.Best regards,

2/10 Hirveä

Moldovan

Matkusti kumppanin kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
We was checked in a room with a mouldy smell and also with broken balcony door, I called the receptionist to inform about this and their response was:’I will send someone to spray air refresher in the room’, after 10m the smell was back and I went down to inform again and I was approached with a rude attitude and with the following response after: “why you didn’t informed the other people before”. The most friendly staffs is the security especially Wara, other staff they are not well informed or not prepared. Not worth the rating.
Yöpyi 3 yötä huhtikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 2.5.2024
Dear MoldovanI hope this message finds you well. I am writing to extend my deepest apologies for the unpleasant experience you encountered during your recent stay at our hotel. Your feedback is incredibly valuable to us, and I am truly sorry for the shortcomings you experienced.It deeply concerns me to learn about the issues you faced with the mouldy smell and broken balcony door in your room. Please accept my sincerest apologies for the inconvenience and discomfort this caused you. Additionally, I am truly sorry for the unsatisfactory response from our receptionist and the rude attitude you encountered. This behavior is completely unacceptable, and I assure you that it does not reflect the level of service and hospitality we strive to provide to our guests.Your feedback regarding the friendliness and preparedness of our staff is also concerning, and I assure you that we will address these issues with our team to ensure that all staff members are well-informed and prepared to provide exceptional service to our guests. I am glad to hear that you found our security staff, especially Wara, to be friendly, and I will be sure to pass on your kind words to him.Please know that we take your feedback seriously, and we are committed to making the necessary improvements to ensure that all our guests have a pleasant and comfortable stay with us. If there is anything else we can do to address your concerns or if you have any further feedback, please do not hesitate to reach out to me directly at [email address].Once again, please accept my sincerest apologies for the shortcomings you experienced during your stay. We truly value your feedback, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Sincerely yours,

8/10 Hyvä

YOSHIMASA

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
部屋は十分な広さで快適。 プールもあって過ごしやすい時間でした。 ベランダや樹々に来たリスがとても可愛かった 少し古さが目立ちました、
Yöpyi 2 yötä huhtikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 2.5.2024
Dear YoshimasaThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your feedback with us.We are delighted to hear that you found your room spacious and comfortable, and that you enjoyed spending time at our pool area. It's wonderful to know that you found the squirrels around the balcony and trees cute – they indeed add a touch of charm to our surroundings.Your comments about the room being a little old are duly noted. We are continuously working on enhancements to ensure that our guests have a comfortable and enjoyable stay.We appreciate your valuable feedback and hope to have the pleasure of welcoming you back for another wonderful experience in the future.Warm regards,

8/10 Hyvä

ROBERT, THORNBURY

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Staff were extremely good and hospitable The actual hotel needs a bit of TLC to get it up to a very good standard. Overall the amenities offered and the staff made it a good experience
Yöpyi 8 yötä huhtikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 2.5.2024
Dear RobertThank you for your recent stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us.We are delighted to hear that you found our staff to be extremely good and hospitable. Providing excellent service is one of our top priorities, and we are thrilled that our team exceeded your expectations.We also appreciate your feedback regarding the condition of the hotel. Rest assured, we continuously strive to maintain and improve our facilities to ensure that they meet the expectations of our guests.Your comments are invaluable to us as we work towards enhancing the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,

6/10 OK

Sri

Hyvää: Palvelut/mukavuudet
The building needs to be upgraded.
Yöpyi 4 yötä huhtikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 2.5.2024
Dear SriThank you for taking the time to share your feedback with us regarding your recent stay at our hotel. Your comments are invaluable to us, and we appreciate your honesty.We sincerely apologize for any inconvenience or disappointment caused by the condition of our building. Your feedback regarding the need for upgrades is duly noted, and we assure you that we are committed to making improvements to enhance the overall guest experience.Please know that we take your feedback seriously, and we will be conducting a thorough assessment of our property to identify areas for renovation and upgrade. Our aim is to ensure that our facilities meet the standards expected by our guests, and we will work diligently to address any shortcomings.We appreciate your understanding and patience as we strive to make these improvements. If there is anything else we can do to address your concerns or if you have any further feedback, please do not hesitate to reach out to us.Once again, thank you for sharing your experience with us, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Sincerely yours,

10/10 Loistava

Glenda

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 2.5.2024
Dear GlendaThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your rating with us. We're thrilled to receive a perfect score of 5 out of 5 from you!Your satisfaction is our utmost priority, and we're delighted to hear that you had an excellent experience during your stay. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know.We look forward to welcoming you back for another outstanding stay in the future.Warm regards,

10/10 Loistava

Marco, Perry

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Safe and people are really nice. Close to ATM and restaurants.
Yöpyi 7 yötä huhtikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 2.5.2024
Dear Marco,Thank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us. We're delighted to hear that you found our hotel safe and enjoyed the hospitality of our staff. It's great to know that our location near ATM and restaurants was convenient for you.Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay in the future.Best regards,

10/10 Loistava

KYEONGHO

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 2.5.2024
Dear Kyeongho,Thank you for choosing to stay at Kuta Paradiso Hotel and for sharing your rating with us. We're thrilled to receive a perfect score of 5 out of 5 from you!We're glad to know that you had a wonderful experience during your stay. If you have any additional feedback or if there's anything else we can assist you with, please feel free to reach out.We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,

2/10 Hirveä

Timothy

Matkusti ryhmän kanssa
Huonoa: Henkilökunta ja palvelu
This is a RIP OFF hotel. They claim to offer 'all-inclusive, covering meals, drinks and snacks and you buy that on good faith. They provide meal vouchers to a limited menu upon arrival and they provide one small water bottle per guest per day. They charge you for water/non alcoholic drinks for the rest of the day. This hotel has breached their agreement with both the consumer and Expedia, who have confirmed to me that the hotel is not allowed to charge for water for all-inclusive guests. They do not respond to emails, just completely ignore you. I had booked my Son in to end his 8 month long backpacking trip around the world. He had ran out of money, so I wanted him not to worry for the last few days and also the assurance as a Mum that he could eat and drink and not go short. I am furious with this hotel. Be very aware, even if you are not all-inclusive. This should raise alarm bells.
Yöpyi 3 yötä huhtikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 2.5.2024
Dear TimothyI am writing to extend my heartfelt apologies for the distressing experience you and your son encountered during your recent stay at our hotel. Your feedback is of utmost importance to us, and I am deeply sorry for the disappointment and frustration you have expressed.It is disheartening to hear that the all-inclusive package did not meet your expectations and that you encountered difficulties with our services. Please accept my sincerest apologies for any confusion or inconvenience caused by the limited meal options and the charges for water/non-alcoholic drinks, which contradict our agreement with both consumers and Expedia. This is not reflective of the level of service we strive to provide, and I assure you that we will take immediate action to rectify these issues.I am truly sorry for the lack of response to your emails. This is unacceptable, and I apologize for any additional frustration this may have caused. Please rest assured that we will investigate this matter thoroughly and take steps to ensure that all guest inquiries are addressed promptly and with the utmost care and attention.Your feedback has been taken very seriously, and I assure you that we are committed to making the necessary improvements to regain your trust and ensure that all our guests have a pleasant and comfortable stay with us. If there is anything else we can do to address your concerns or if you have any further feedback, please do not hesitate to reach out to me directly at [email address].Once again, please accept my sincerest apologies for the shortcomings you experienced during your stay. We truly value your feedback, and I hope to have the opportunity to personally welcome you back and ensure a much-improved experience in the future.Sincerely yours,

8/10 Hyvä

Hiroki

Hyvää: Siisteys ja henkilökunta ja palvelu
Staff are so good
Yöpyi 4 yötä huhtikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 23.4.2024
Dear HirokiThank you for your recent stay at Kuta Paradiso Hotel. We're thrilled to hear that our staff left a positive impression on you during your time with us.Our team takes great pride in providing exceptional service to our guests, and it's always rewarding to receive such positive feedback. We'll be sure to pass along your kind words to our staff members, as they serve as motivation to continue delivering outstanding hospitality.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,

10/10 Loistava

Lee Khek

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The room is spacious with balcony, the bathroom has both bath tub and shower. Complimentary airport shuttle is available! That saved a lot of hassle! Breakfast was decently widespread, with both Indonesian style and Western/Chinese cuisine. Nice pool area within the hotel and just less than 5 mins walk to the Kuta Beach! Plenty of food options along the streets too! Very conveniently located.
Yöpyi 3 yötä huhtikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 23.4.2024
Dear Lee KhekThank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your experience with us. We're delighted to hear that you enjoyed various aspects of your stay, from the spacious room with balcony to the convenient amenities such as the complimentary airport shuttle.It's wonderful to know that you found our breakfast offerings to your satisfaction and that you appreciated the proximity of our hotel to Kuta Beach and nearby dining options. Your positive feedback is greatly appreciated and will be shared with our team.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything more we can do to enhance your experience, please don't hesitate to reach out.Warm regards,

8/10 Hyvä

BEE KIAN

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Love this hotel so much, this was second time stayed in Paradiso Hotel, definitely it will be my fist choice in upcoming trip to Bali again.
Yöpyi 1 yön huhtikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 23.4.2024
Dear Bee Kian,Thank you for choosing Kuta Paradiso Hotel once again for your recent stay in Bali, and for sharing your positive experience with us. We're delighted to hear that you loved your stay with us so much that you've made it your first choice for future trips to Bali.Your continued support and loyalty mean a lot to us, and we're thrilled to be your preferred accommodation in Bali. We look forward to welcoming you back for many more enjoyable stays in the future.If there's anything we can do to enhance your next visit, please feel free to let us know. We're here to ensure that each stay with us is nothing short of exceptional.Warm regards,

10/10 Loistava

Patricia, Virginia Beach

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great value.
Yöpyi 2 yötä huhtikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 23.4.2024
Dear PatriciaThank you for choosing Kuta Paradiso Hotel and for sharing your feedback with us. We're pleased to hear that you found our hotel to be of great value during your stay.If you have any further comments or suggestions on how we can continue to improve, please feel free to let us know. We hope to welcome you back for another pleasant stay in the future.Best regards,

4/10 Huono

Katherine Louise

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 8 yötä huhtikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 23.4.2024
Dear Katherine LouiseThank you for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay at Kuta Paradiso Hotel.If you have any specific feedback or suggestions for us, please don't hesitate to share. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,

10/10 Loistava

Viv

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything
Yöpyi 11 yötä maaliskuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 23.4.2024
Dear VivThank you for your perfect rating! We're delighted to know that you had an exceptional experience at Kuta Paradiso Hotel.If you have any further comments or if there's anything we can assist you with, please feel free to reach out. We look forward to welcoming you back for another outstanding stay in the future.Warm regards,

8/10 Hyvä

Kamni

Yöpyi 4 yötä huhtikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 2.5.2024
Dear KamniThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your rating with us.We are pleased to hear that you had an enjoyable stay overall. Your feedback is valuable to us, and we appreciate your honesty in providing a rating of 4 out of 5.If there are any specific areas where you believe we can improve, please do not hesitate to let us know. We are always looking for ways to enhance the experience for our guests.We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,

10/10 Loistava

Joseph

Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very relaxing atmosphere and walkable
Yöpyi 7 yötä maaliskuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 23.4.2024
Dear JosephThank you for sharing your feedback. We're delighted to hear that you found our hotel to have a very relaxing atmosphere and that you appreciated its walkable location.If there's anything else we can do to enhance your experience further, please feel free to let us know. We hope to welcome you back for another relaxing stay in the future.Warm regards,

10/10 Loistava

Elena

Yöpyi 5 yötä huhtikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 2.5.2024
Dear ElenaThank you for staying at Kuta Paradiso Hotel and for sharing your feedback with us. We are delighted to receive a perfect score of 5 out of 5 from you!It's fantastic to hear that you had an exceptional experience during your stay. Your satisfaction is our priority, and we're thrilled that we could meet your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,

8/10 Hyvä

SABINA

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Spa: dirty - towel not changed after use, too expensive, cold... Noise: kids loud in the pool Kids wondering around with plates, touching food. Suggestion: prepare a note for parents with kids ( put in your hotel card) 1. To control their kids noise 2. Kids under 10 years should Not walk around food and touch everything.
Yöpyi 9 yötä maaliskuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 23.4.2024
Dear SabinaThank you for staying at Kuta Paradiso Hotel and for taking the time to share your feedback with us.We sincerely apologize for the unsatisfactory experience you had at our spa and the inconvenience caused by noise disturbances in the pool area. Your feedback regarding the cleanliness of the spa and the behavior of children in the dining area is concerning, and we take these matters seriously.Please rest assured that we will address the issues you raised with our spa and pool management teams to ensure that proper standards are maintained, and necessary improvements are implemented.Your suggestion regarding a note for parents with children is appreciated, and we will consider implementing such measures to ensure a pleasant experience for all our guests.Once again, we apologize for falling short of your expectations, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely yours,

10/10 Loistava

Melissa

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful spot!
Yöpyi 1 yön huhtikuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 23.4.2024
Dear MelissaThank you so much! We're thrilled to hear that you found our hotel to be a beautiful spot. Your appreciation means a lot to us, and we hope to welcome you back soon for another wonderful stay.Best regards,

8/10 Hyvä

Nesiba

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Hotel need definitely upgrade
Yöpyi 8 yötä maaliskuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 23.4.2024
Dear NesibaThank you for your feedback regarding your recent stay at Kuta Paradiso Hotel.We appreciate your input, and we apologize for any inconvenience caused by the need for upgrades at our hotel. Your comments are valuable to us, and we take them seriously as we continuously strive to improve our facilities and services.Please know that we are actively working on plans for renovations and upgrades to enhance the overall guest experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an improved stay.Best regards,

8/10 Hyvä

Michael

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Facility was dated and required a lot of external maintenance to fix the building. Paint, stucco fixes etc. Black mold of exterior of the building at pool bar.
Yöpyi 4 yötä maaliskuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 23.4.2024
Dear MichaelThank you for choosing Kuta Paradiso Hotel and for sharing your feedback with us.We sincerely apologize for any inconvenience caused by the dated facilities and the need for external maintenance during your stay. Your comments regarding the condition of the building, including issues such as paint and stucco fixes, as well as black mold, are concerning, and we take them very seriously.Please rest assured that we are actively addressing these maintenance issues to ensure the safety and comfort of our guests. Your feedback has been shared with our maintenance team for immediate action.We appreciate your understanding and patience in this matter, and we hope to have the opportunity to welcome you back for an improved stay in the future.Best regards,

10/10 Loistava

ANDREW

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The Paradiso although needing a little TLC is clean and comfortable. The staff are super friendly and everyone from security to the cleaners are always smiling and saying hello whenever near them. Would throughly recommend.
Yöpyi 8 yötä maaliskuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 23.4.2024
Dear Andrew Thank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us. We're delighted to hear that you found our hotel clean and comfortable, and that our staff provided you with exceptional service throughout your stay.Your recommendation means a lot to us, and we appreciate your kind words about our friendly team. We'll certainly take your feedback about the property into consideration as we strive to continuously improve our guest experience.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Loistava

Branko

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved it, after six times in Bali this was the best one
Yöpyi 4 yötä maaliskuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 28.3.2024
Dear BrankoThank you for choosing Kuta Paradiso Hotel for your recent stay in Bali, and for taking the time to share your feedback with us. We're thrilled to hear that your experience with us was the best one yet, especially after six visits to Bali.It's wonderful to know that we exceeded your expectations, and we're delighted that you loved your time with us. Your satisfaction is our top priority, and we're grateful for your continued loyalty.We look forward to welcoming you back for many more memorable stays in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Loistava

Yvonne

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff
Yöpyi 14 yötä maaliskuussa 2024
Rio Yudha Ecommerce Manager Kuta Paradiso Hotel vastasi 25.3.2024
Dear YvonneThank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us. We're thrilled to hear that you were impressed with the service provided by our staff during your stay, and we appreciate your generous rating of 5 out of 5.Your kind words will be shared with our team, as they serve as encouragement to continue delivering exceptional service to our guests.We hope to have the pleasure of welcoming you back for another outstanding experience in the future.Warm regards,