Dear Johanna,Thank you for taking the time to share your thoughts about your recent stay at ARIA. We appreciate your feedback and are deeply sorry to hear that we fell short of meeting your expectations during your visit. We apologize for the inconsistencies you encountered with your guestroom and for any inconvenience caused by the service shortfall in fulfilling your request for a view of the strip. It is important to note that while we make every effort to accommodate all requests, room types are subject to availability upon check-in and may not always be guaranteed. We regret that your experience did not align with the high standards of product and service that we aim to deliver. Your feedback is invaluable to us as we continuously strive to improve the overall experience for our guests. We sincerely hope that this isolated incident will not deter you from giving us another opportunity to serve you in the future.

Dear Renee,Thank you for taking the time to share your feedback regarding your recent stay at ARIA. We sincerely apologize for any aspects of your experience that did not meet your expectations. Your thorough feedback is invaluable to us as it helps us identify areas for improvement. While we are pleased to hear that your encounter with our casino staff was positive, we regret any disappointments you experienced with your assigned guestroom and any oversights by our housekeeping team. Please accept our sincere apologies for any inconveniences these may have caused during your stay. We truly appreciate you voicing your concerns with us. Your insights are essential for us to learn and grow as a hospitality establishment. If you have any further concerns or would like to provide additional feedback, please don't hesitate to reach out. We hope for the opportunity to serve you better in the future.