Ulkopuoli

Arvostelut: DoubleTree by Hilton Hotel Laurel

4 out of 5
DoubleTree by Hilton Hotel Laurel
15101 Sweitzer Lane, Laurel, MD

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 448 kautta 1004 arvostelua" "
Arvosana 8 - Hyvä. 281 kautta 1004 arvostelua" "
Arvosana 6 - OK. 143 kautta 1004 arvostelua" "
Arvosana 4 - Huono. 72 kautta 1004 arvostelua" "
Arvosana 2 - Hirveä. 60 kautta 1004 arvostelua" "

8,6/10

Siisteys

8,6/10

Henkilökunta ja palvelu

7,4/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

7,8/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Ilia

Hyvää: Majoituspaikan kunto ja tilat
The cookies were a great bonus. Clean room, terrific shower
Yöpyi 1 yön toukokuussa 2024
Manager vastasi 25.5.2024
Dear llia,We are delighted to read your review of DoubleTree by Hilton Hotel Laurel. We enjoy providing our guests with everything they need for a perfect stay, including our clean and comfortable rooms. We also appreciate knowing you were able to enjoy a freshly baked cookie that we offer to our guests. It was our pleasure hosting you, and we hope to see you again whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

8/10 Hyvä

Gbohunmi

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä toukokuussa 2024
Manager vastasi 25.5.2024
Dear Gbohunmi,Thank you for the great rating! It is great to know you enjoyed your time with us. We strive to provide everything needed for the perfect getaway, business stay, or family vacation and we are glad that we met your expectations! All of us here at DoubleTree by Hilton Hotel Laurel look forward to your next visit.Sincerely,Natacha LynDirector of Rooms

8/10 Hyvä

Robert

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
There was loud noise next door to my room most of the night (Friday 5/17).
Yöpyi 2 yötä toukokuussa 2024
Manager vastasi 20.5.2024
Dear Robert,Thank you for choosing us and for the great rating despite the noise issue from the neighboring room. We sincerely apologize for any impact on your comfort and sleep. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We are glad that you had a great stay with us overall and we hope you will consider us for a quiet and peaceful stay on your next visit to Laurel.Sincerely,Natacha LynDirector of Rooms

2/10 Hirveä

Ismail

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Manager vastasi 20.5.2024
Dear Ismail, We appreciate you choosing our hotel for your visit to Laurel. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay.Sincerely,Natacha LynDirector of Rooms

4/10 Huono

Karmen

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Carpet in the room was dirty. Lamp and refrigerator were broke. Very lackluster facility.
Yöpyi 3 yötä toukokuussa 2024
Manager vastasi 10.5.2024
Dear Karmen,Thank you for choosing us for your visit to Laurel. Please accept our apologies for the condition of your room when you arrived. We place great emphasis on maintaining fresh and clean accommodations; therefore, we regret this was not your experience. Everything we do aims to provide our guests with an outstanding stay, and we would welcome another opportunity to show you our dedication. Thank you again, and we wish you all the best with your travels.Sincerely,Natacha LynDirector of Rooms

6/10 OK

Victor

Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Portia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The toilet had trouble flushing.
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 10.5.2024
Dear Portia,Thank you for taking the time to comment on your stay. It is excellent to know you were pleased with most aspects of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing these concerns regarding your bathroom to our attention. We look forward to hosting you again the next time you are in the area.Sincerely,Natacha LynDirector of Rooms

10/10 Loistava

Ernest, FORT WORTH

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Last minute stay was just what we needed, very quiet and safe location, highly recommend
Yöpyi 1 yön huhtikuussa 2024
Manager vastasi 26.4.2024
Dear Ernest,We are delighted you chose to stay with us at DoubleTree by Hilton Hotel Laurel for your overnight stay in Laurel. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 Loistava

Derrick

Yöpyi 1 yön huhtikuussa 2024
Manager vastasi 12.5.2024
Dear Derrick, It is wonderful to know you enjoyed everything about your time at our hotel and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your fabulous rating, and we hope you host you again soonSincerely,Natacha LynDirector of Rooms

8/10 Hyvä

Sean

Matkusti kumppanin kanssa
Poor kid at front desk had bad allergies..... but he showed up! That says something.
Yöpyi 1 yön huhtikuussa 2024
Manager vastasi 16.4.2024
Dear Sean, Thank you for choosing to stay with us. We are pleased to receive your generous rating for DoubleTree by Hilton Hotel Laurel. Each delightful experience here is a testament to the dedication of our team, and we have no doubt they will take great care of you again whenever you return to the area. It was a pleasure hosting you here at DoubleTree by Hilton Hotel Laurel, and we look forward to your next visit.Sincerely,Natacha LynDirector of Rooms

10/10 Loistava

Jorge

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Muy limpia y acogedora
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 13.4.2024
Dear Jorge,We want to thank you for choosing to stay with us at DoubleTree by Hilton Hotel Laurel. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to Laurel. Have a wonderful day, and travel safely.Sincerely,Natacha LynDirector of Rooms

8/10 Hyvä

Judy

No complaints. It was comfortable but no refrigerator or microwave . I am spoiled
Yöpyi 1 yön huhtikuussa 2024
Manager vastasi 12.4.2024
Dear Judy,Thank you for being our valued guest and for posting your remarks online. We are happy to learn that you enjoyed your overall stay with us, but we are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Natacha LynDirector of Rooms

8/10 Hyvä

Daniel

Yöpyi 1 yön maaliskuussa 2024
Director of Rooms vastasi 7.4.2024
Dear Daniel, We appreciate you taking the time to leave your kind rating for DoubleTree by Hilton Hotel Laurel. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely,Natacha LynDirector of Rooms

10/10 Loistava

Carolin

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Look and feel good!
Yöpyi 1 yön maaliskuussa 2024
Director of Rooms vastasi 7.4.2024
Dear Carolin, We are delighted with your fantastic review! It's wonderful to know that you enjoyed so much about your time at DoubleTree by Hilton Hotel Laurel. We look forward to serving you again in the future.Sincerely,Natacha LynDirector of Rooms

8/10 Hyvä

Qingxin, Syosset

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
就是一家正常的快捷酒店,没有更好也没有更坏。
Yöpyi 1 yön maaliskuussa 2024
Director of Rooms vastasi 7.4.2024
Dear Qingxin, We are happy you had a lovely stay at DoubleTree by Hilton Hotel Laurel! Thank you for sharing your review with us. We look forward to hosting you again soon for an even more wonderful experience.Sincerely,Natacha LynDirector of Rooms

10/10 Loistava

Genny

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was fine, thanks..
Yöpyi 1 yön maaliskuussa 2024
Director of Rooms vastasi 7.4.2024
Dear Genny, We appreciate you taking the time to leave your kind review for DoubleTree by Hilton Hotel Laurel. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Sincerely,Natacha LynDirector of Rooms

6/10 OK

victor, lewisville

Matkusti perheen kanssa
Just an average place with fairly friendly staff
Yöpyi 4 yötä maaliskuussa 2024
Manager vastasi 4.4.2024
Dear Victor,Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you back to Laurel.Sincerely,Natacha LynDirector of Rooms

10/10 Loistava

Austin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 4.4.2024
Dear Austin,On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

10/10 Loistava

Oluwakemi

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Na
Yöpyi 2 yötä maaliskuussa 2024
Manager vastasi 1.4.2024
Dear Oluwakemi,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at DoubleTree by Hilton Hotel Laurel. We look forward to your return and wish you all the best with your future travels.Sincerely,Natacha LynDirector of Rooms

10/10 Loistava

Rene

Yöpyi 2 yötä maaliskuussa 2024
Director of Rooms vastasi 16.4.2024
Dear Rene, On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Natacha LynDirector of Rooms

10/10 Loistava

Jorge Luis

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
we received excellent service
Yöpyi 1 yön maaliskuussa 2024
NLyn vastasi 26.3.2024
Thank you

10/10 Loistava

Geno, Olney

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great checkin
Yöpyi 1 yön maaliskuussa 2024
NLyn vastasi 18.3.2024
Great-Many thanks!

10/10 Loistava

Alison, Berea

Hyvää: Henkilökunta ja palvelu
Yöpyi 1 yön maaliskuussa 2024
NLyn vastasi 18.3.2024
Great-Many thanks!

10/10 Loistava

Karen

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
N/A
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 11.3.2024
Dear Karen,We appreciate you taking the time to leave your generous rating regarding your recent visit to the DoubleTree by Hilton Hotel Laurel. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Sincerely,Natacha LynDirector of Rooms

2/10 Hirveä

MICHAEL

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Worst stay ever. Will not be going back there
Yöpyi 2 yötä maaliskuussa 2024
Manager vastasi 4.3.2024
Dear Michael,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Natacha LynDirector of Rooms

10/10 Loistava

Liza

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel ambiance is very welcoming .Friendly staff & willing to assist in anyway possible.Customer service is great & professional. The place is clean and odor free.
Yöpyi 1 yön helmikuussa 2024
Hotel Management vastasi 27.2.2024
Dear Liza, Thank you for the wonderful review of DoubleTree by Hilton Hotel Laurel. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable and that you enjoyed our ambience. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely, Natacha Lyn Director of Rooms

10/10 Loistava

Dorian

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff was always pleasant and upbeat!!!
Yöpyi 2 yötä helmikuussa 2024
Hotel Management vastasi 27.2.2024
Dear Dorian, Your kind comments and excellent rating are greatly appreciated by all of us here at DoubleTree by Hilton Hotel Laurel. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Natacha Lyn Director of Rooms

10/10 Loistava

henry

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The bed was really comfortable. I had a great nights sleep .
Yöpyi 1 yön helmikuussa 2024
Hotel Management vastasi 27.2.2024
Dear Henry, Thank you for your recent visit. We understand that when staying with us, comfort and a good night’s rest are absolutely essential, and we are truly grateful for your kind remarks regarding our comfortable beds. It is wonderful to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel and we look forward to your next visit. Sincerely, Natacha Lyn Director of Rooms

10/10 Loistava

Carolina

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön helmikuussa 2024
Hotel Management vastasi 27.2.2024
Dear Carolina, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel. We'd love to host you again someday for yet another unforgettable visit. Sincerely, Natacha Lyn Director of Rooms

10/10 Loistava

YENECk

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
Manager vastasi 18.2.2024
Dear Yeneck,On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

10/10 Loistava

tavin

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2024
Manager vastasi 18.2.2024
Dear Tavin,Thank you for the wonderful rating for DoubleTree by Hilton Hotel Laurel. We are very delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 Loistava

Joseph

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very good service and it was pretty late
Yöpyi 1 yön helmikuussa 2024
Manager vastasi 18.2.2024
Dear Joseph,Thank you for your wonderful review and for taking the time to compliment our team. We are delighted to know you received outstanding service from all of our staff. We thank you for choosing DoubleTree by Hilton Hotel Laurel, and we hope you will make us your home whenever you are in town.Sincerely,Natacha LynDirector of Rooms

2/10 Hirveä

MD AL AMIN

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Didn’t like their customer service
Yöpyi 2 yötä helmikuussa 2024
Manager vastasi 18.2.2024
Dear Al Amin,Thank you for your comments about your experience with our associates. This is certainly not typical of our service, and we apologize for not providing the welcoming hospitality you should have received. We hope you will give us another chance to show you that we take great pride in providing wonderful service to all of our guests, every day. We look forward to welcoming you back soon.Sincerely,Natacha LynDirector of Rooms

10/10 Loistava

horace

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good hotel for a decent price. Location was not the best.
Yöpyi 1 yön helmikuussa 2024
Manager vastasi 18.2.2024
Dear Horace,Thank you for staying with us. It is great to know that you loved most aspects of your stay; however, we are sorry that our location was not ideal for you. Please know in the future our knowledgeable associates are happy to recommend restaurants, shopping, and local area attractions to make your experience here the best that it can be. Thank you again; we look forward to having you back whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

6/10 OK

MW

Yöpyi 1 yön helmikuussa 2024
Manager vastasi 18.2.2024
Dear MW,Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Laurel. It was our pleasure accommodating you. We hope you will make DoubleTree by Hilton Hotel Laurel your home away from home whenever your travels bring you to our area.Sincerely,Natacha LynDirector of Rooms

8/10 Hyvä

Paris

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Those cookies from the front desk are always the best. Breakfast wasn’t the best, but it did the job. Very convinent location if you have to travel between DC & Baltimore. Nice, safe & clean.
Yöpyi 2 yötä helmikuussa 2024
Manager vastasi 12.2.2024
Dear Paris,Thank you for staying at our hotel and for posting your experience. We were pleased to read you enjoyed your overall stay with us. However, we apologize for any issues you experienced at breakfast. We will certainly share your observations with the appropriate individuals, and we hope to have another opportunity to welcome you back soon.Sincerely,Natacha LynDirector of Rooms

8/10 Hyvä

Elena

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Rooms were nice but can you a little extra TLC
Yöpyi 2 yötä helmikuussa 2024
Hotel Management vastasi 5.2.2024
Dear Elena, Thank you for your recent visit and for taking the time to share your feedback with us. We are delighted that you enjoyed our rooms, but we are also grateful to know how we can improve. We will share this with the appropriate individuals as we continue to plan for the future. We look forward to your next visit so that we may provide the five-star experience that you deserve. Sincerely, Natacha Lyn Director of Rooms

8/10 Hyvä

Joan

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
One night stay with no complaints!
Yöpyi 1 yön helmikuussa 2024
Manager vastasi 5.2.2024
Dear Joan,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at DoubleTree by Hilton Hotel Laurel; we hope to see you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 Loistava

yuhang

Hyvää: Siisteys
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 5.2.2024
Dear Yuhang,We are thrilled you had an excellent stay at DoubleTree by Hilton Hotel Laurel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Natacha LynDirector of Rooms

2/10 Hirveä

Alonzo

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
You do not care why
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 5.2.2024
Dear Alonzo,Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Natacha LynDirector of Rooms

8/10 Hyvä

Susan

Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Hotel was convenient. Just off Rt. 95.
Yöpyi 1 yön tammikuussa 2024
NLyn vastasi 30.1.2024
Thank you-

10/10 Loistava

Georgette

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Hotel Management vastasi 29.1.2024
Dear Georgette, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at DoubleTree by Hilton Hotel Laurel. We look forward to welcoming you back on your next visit! Sincerely, Natacha Lyn Director of Rooms

8/10 Hyvä

Teree'

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä tammikuussa 2024
Hotel Management vastasi 29.1.2024
Dear Teree', Thank you for your recent stay at the DoubleTree by Hilton Hotel Laurel and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Laurel. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely, Natacha Lyn Director of Rooms

4/10 Huono

Jamie

Matkusti perheen kanssa
Huonoa: Majoituspaikan kunto ja tilat
Found a cockroach in my room unfortunately.
Yöpyi 4 yötä tammikuussa 2024
Manager vastasi 25.1.2024
Dear Jamie,Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerely,Natacha LynDirector of Rooms

10/10 Loistava

Abner

Matkusti ryhmän kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 4 yötä tammikuussa 2024
Manager vastasi 25.1.2024
Dear Abner,We are pleased to receive your generous rating for DoubleTree by Hilton Hotel Laurel. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Natacha LynDirector of Rooms

10/10 Loistava

Debra

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 22.1.2024
Dear Debra,We are delighted you chose to stay with us at DoubleTree by Hilton Hotel Laurel. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 Loistava

Cassie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2024
Manager vastasi 18.1.2024
Dear Cassie,Thank you for sharing about your stay at DoubleTree by Hilton Hotel Laurel. We appreciate your generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up an enriching stay, and we are pleased to know your experience was flawless. We hope to see you again soon.Sincerely,Natacha LynDirector of Rooms

8/10 Hyvä

Sherrie

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
It was fine. Price was good; room very clean. The cost of breakfast was outrageous so I went elsewhere as I continued my travels. Consider putting in a breakfast buffet.
Yöpyi 1 yön joulukuussa 2023
Director of Rooms vastasi 9.1.2024
Dear Sherrie,We are glad to learn that overall, you had an enjoyable stay. We strive to provide a variety of breakfast options at a competitive price. Therefore, we are disappointed that we did not meet all of your expectations, and we will take your feedback into consideration. We appreciate you mentioning how much you enjoyed our fresh, comfortable accommodations and excellent value. Thank you for choosing us and taking the time to leave your comments. We hope you will stay with us again the next time you visit our city.Sincerely,Natacha Lyn,Director of Rooms

10/10 Loistava

Darryl

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Manager vastasi 4.1.2024
Darryl,Thank you for staying at DoubleTree by Hilton Hotel Laurel and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Sincerely,Natacha LynDirector of Rooms

10/10 Loistava

Santana

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä marraskuussa 2023
Manager vastasi 4.1.2024
Dear Santana,Thank you for taking the time to share that your stay at DoubleTree by Hilton Hotel Laurel was perfect in every way! We appreciate your fantastic feedback and hope we will be your home whenever you are in the area!Sincerely,Natacha LynDirector of Rooms