Baari (majoituspaikassa)
Tarkista saatavuus

Arvostelut: Dorsett Shepherds Bush

4 out of 5
Dorsett Shepherds Bush
58 Shepherds Bush Green, London, England

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 709 kautta 1584 arvostelua" "
Arvosana 8 - Hyvä. 446 kautta 1584 arvostelua" "
Arvosana 6 - OK. 219 kautta 1584 arvostelua" "
Arvosana 4 - Huono. 120 kautta 1584 arvostelua" "
Arvosana 2 - Hirveä. 90 kautta 1584 arvostelua" "

8,6/10

Siisteys

8,2/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

8,2/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Marjut

Yöpyi 6 yötä lokakuussa 2023
Erol vastasi 6.11.2023
Thank you for your rating.I am very happy that you had an overall enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dorsett London Shepherds Bush

8/10 Hyvä

Tuukka

Yöpyi 6 yötä kesäkuussa 2023
Erol vastasi 22.6.2023
Thank you for your rating.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dorsett London Shepherds Bush

10/10 Loistava

Himansu

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä toukokuussa 2023
Erol vastasi 6.6.2023
Thank you for your fantastic rating.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Erol & the team at Dorsett London Shepherds Bush

2/10 Hirveä

Teemu

Yöpyi 2 yötä toukokuussa 2023
Erol vastasi 6.6.2023
hank you very much for your review and rating. I am sorry to read that your experience did not meet your expectations. Please accept my sincerest apologies. I have shared your rating with the team now and please reach out to us as I would like to discuss this in more detail with you.I sincerely hope we will be able to welcome you back.Kind regards Erol & the team at the Dorsett London Shepherd’s Bush

8/10 Hyvä

Hemmo

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
clean and tidy services close by -we got a room with two rooms combined and you could hear the next door room noises -slow service on the desk
Yöpyi 2 yötä toukokuussa 2023
Erol vastasi 14.6.2023
Thank you for your rating and comments.I am very happy that you had an overall enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Erol & the team at Dorsett London Shepherds Bush

8/10 Hyvä

Annika

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huoneessa oli vain pienet ikkunat katonrajassa, muuten siisti ja hyvin hiljainen ja rauhallinen huone. Hyvät yhteydet nähtävyyksiin ja Heathrow lentokentälle. Aamupalan tilaustuotteet valmistuivat hitaasti ja olivat pöytään tuotaessa kylmiä. Henkilökunta monikansallista, kielitaito vaihteleva, kuitenkin ystävällinen palvelu. Matkatavarasäilytys jos tulee ennen huoneiden luovutusta. Voisin tulla uudestaan ja suositella muillekin.
Yöpyi 3 yötä toukokuussa 2023
Erol vastasi 21.5.2023
Thank you for your rating and comments.I am very happy that you had an overall enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Erol & the team at Dorsett London Shepherds Bush

8/10 Hyvä

Reija

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Tilava, siisti huone. Hyvät yhteydet metrolla keskustaan ja Heathrowlle. Westfield kauppakeskus aivan vieressä. Lisävuode on epämukava jopa lapselle ja kaikki väliovet täysin äänieristeettömät.
Yöpyi 3 yötä huhtikuussa 2023
Erol vastasi 26.4.2023
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Erol & the team at Dorsett London Shepherds Bush

10/10 Loistava

Satu

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Siisti ja hiljainen hotelli. Hyvät sängyt ja tyylikäs huone. Hyvä aamiainen, mutta hieman ahdas ravintola. Tasokas hotelli ja hyvä palvelu. Metro lähellä. Suosittelen.
Yöpyi 2 yötä maaliskuussa 2023
Erol vastasi 26.3.2023
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Erol & the team at Dorsett London Shepherds Bush

10/10 Loistava

Tenho

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Always good stay
Pleasant stay overall, friendly and helpful staff. Fourth stay at this hotel, think that says all.
Yöpyi 3 yötä helmikuussa 2023
Erol vastasi 8.2.2023
Thank you very much for this wonderful review.I am really glad to read that you had such a enjoyable stay.We are looking forward to welcome you back soon.Kind regardsErolDorsett London Shepherd's Bush

10/10 Loistava

Vesa

Yöpyi 2 yötä lokakuussa 2022
Front Office Team vastasi 29.10.2022
Dear Vesa,Thank you for reviewing your recent stay with us!We are delighted to hear you had a pleasant experience and cannot wait to welcome you back soon.Kind Regards,Dorsett Shepherds Bush Team

4/10 Huono

Sirpa

Yöpyi 3 yötä lokakuussa 2022
Front Office Team vastasi 11.11.2022
Dear Sirpa,Thanks for reviewing your recent stay with us!We appreciate your valuable feedback and understand from your score that not everything was perfect. We would be interested to know more about your score and ask that you kindly get in touch with us directly so we can address this.Kind Regards,Dorsett Shepherds Bush Team

8/10 Hyvä

Tenho

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä elokuussa 2022
Front Office Team vastasi 1.9.2022
Dear Tenho,Thank you for providing feedback for your recent stay with us! We are so pleased you had a pleasant stay and cannot wait to welcome you back soon!Kind Regards,Dorsett Shepherds Bush Team

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä kesäkuussa 2022
Front Office Team vastasi 11.6.2022
Thank you for sharing your delightful 10/10 feedback! We are so pleased that you had a comfortable stay with us and we hope to see you again in the not so distant future! Warm Regards, The Dorsett Shepherds Bush Team

10/10 Loistava

Mikko

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Henkilökunta oli erittäin ystävällinen, etenkin aamiaisella henkilökunta todella teki olon tervetulleeksi. Kuntosali, oli tyypillinen pieni kuntohuone. Hotelli siisti ja hyvä tasoinen, ainostaan ikkunat ulkopuolelta olivat likaiset eikä näkymästä puistoon päässyt nauttimaan sen takia kunnolla.
Yöpyi 5 yötä toukokuussa 2022
Front Office Team vastasi 11.6.2022
Dear Mikko, Thank you for sharing your delightful 5* feedback! We are so pleased that you had a comfortable stay with us and we hope to see you again in the not so distant future! Warm Regards, The Dorsett Shepherds Bush Team

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Siisti ja mukava hotelli, rauhallinen sijainti. Hyvät sängyt. Aamupala oli hyvä ja sillä jaksoi pitkälle päivään. Bussit kulki heti oven edestä. Metroasemat oli lähellä. Westfield ostoskeskus vieressä. 1mh Executive huone oli tilava. Muutama miinus: kahvikoneen kapseleita ja maitoa ei tuotu lisää kertaakaan 4 päivän aikana, vesipullot oli vain kahdelle, vaikka yöpyjiä oli 3. Wifi ei toiminut huoneessa kunnolla/juuri lainkaan :( Executive lounge ei ollut käytössä.
Yöpyi 4 yötä huhtikuussa 2022
Front Office Team vastasi 30.4.2022
Kiitos, että käytit aikaasi palautteen jakamiseen kanssamme! Olemme erittäin iloisia, että pidit Dorsett Shepherds Bushin mukavana hotellina ja että pidit bed and breakfastistamme. Kiitos myös palautteestasi huoneen mukavuuksista. Pyydämme vieraita laittamaan "make" -kyltin oveen joka päivä, jos he haluavat uusia tuotteita täydennettäväksi. Lämpimät terveiset Dorsett Shepherds Bush -joukkue

8/10 Hyvä

Saeed

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good
Yöpyi 5 yötä toukokuussa 2024

6/10 OK

Dario

Matkusti kumppanin kanssa
Yöpyi 3 yötä toukokuussa 2024
fz vastasi 24.5.2024
Hi Dario, only 3 out of 5 I really hope we did not let you down during your stay with us. I hope you will give us another chance to welcome you back and get a better rating this time.Sincerely, Dorsett London Shepherd’s Bush

10/10 Loistava

Courtney

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
What a lovely stay
Yöpyi 2 yötä toukokuussa 2024
Revanth vastasi 19.5.2024
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dorsett London Shepherds Bush

8/10 Hyvä

Adetola Oyinkan, London

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I had a room upgrade and free glass of wine upon arrival
Yöpyi 1 yön toukokuussa 2024
Revanth vastasi 20.5.2024
Thank you for your rating and comments.I am very happy that you had an overall enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dorsett London Shepherds Bush

10/10 Loistava

Deborah

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff were extremely helpful and very nice to talk to , very clean my only grievance was the bathroom was far to small.
Yöpyi 1 yön toukokuussa 2024
Dorsett London Shepherds Bush vastasi 17.5.2024
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards The team at Dorsett London Shepherds Bush

8/10 Hyvä

Kiire

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä toukokuussa 2024
Dorsett London Shepherds Bush vastasi 17.5.2024
Thank you for your fantastic rating.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards The team at Dorsett London Shepherds Bush

2/10 Hirveä

Natalie

Matkusti ryhmän kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Better service at the premier Inn. Bar doesn’t open until 5pm so can’t even get a glass of water, was advised there was one in our room but we couldn’t get in our room as it wasn’t ready yet. No mention of check out times or what time breakfast was. £15 for a breakfast that was un edible, tables not set up, couldn’t even have a cup of tea as no hot water left and when asking they just walked off. The rooms were very comfortable and clean but a give me your key at check out wasn’t really necessary the reception team need training on the small touches. Even the manager didn’t even greet us with with a hello or even his name when we asked to speak to him about a member of staff laughing at me when I called as the spa had closed down and I called to see if they could recommend one I wouldn’t even known he was a manager there, one thing I will say is it great if your going to the 02
Yöpyi 1 yön toukokuussa 2024
Dorsett London Shepherd’s Bush vastasi 17.5.2024
Thank you very much for your review and rating. I am sorry to read that your experience did not meet your expectations. Please accept my sincerest apologies. I have addressed your feedback with the team and some additional retraining will be provided to avoid any reoccurrence. Please reach out to us as I would like to discuss this in more detail with you.I sincerely hope we will be able to welcome you back.Kind regards The team at the Dorsett London Shepherd’s Bush

8/10 Hyvä

Victor, Abuja

Matkusti ryhmän kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was just righ for a solo traveler however, I noticed the bin in the bathroom was not emptied prior to my check-in
Yöpyi 1 yön toukokuussa 2024
Dorsett London Shepherds Bush vastasi 17.5.2024
Thank you for your rating and comments.I am very happy that you had an overall enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards The team at Dorsett London Shepherds Bush

6/10 OK

Abdul, Rozelle

Matkusti kumppanin kanssa
Huonoa: Siisteys ja henkilökunta ja palvelu
Check in was poor. I had emailed the hotel to say we would be early and accept the receptionist saying the room will be ready at 3pm. Upon re arrival at 320 we was told to wait 10 mins. At 345 no room and other people had been checked in while we waited. After complaining we was told there was a room and breakfast would be free of charge. Staff covering breakfast were stretched and tables were not cleaned up quickly. Hot food was cool temperature. The area around the hotel felt unsafe in the evening.
Yöpyi 2 yötä toukokuussa 2024
Dorsett London Shepherds Bush vastasi 17.5.2024
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards The team at Dorsett London Shepherds Bush

10/10 Loistava

Helen

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff were welcoming friendly and professional We had a fabulous stay definitely stay again
Yöpyi 1 yön toukokuussa 2024
Dorsett London Shepherds Bush vastasi 17.5.2024
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards The team at Dorsett London Shepherds Bush

10/10 Loistava

Andrew

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Siham and the team made our stay very special and memorable, thank you
Yöpyi 1 yön toukokuussa 2024
Dorsett London Shepherds Bush vastasi 17.5.2024
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards The team at Dorsett London Shepherds Bush

10/10 Loistava

Andrew

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Siham and the team made our stay truly memorable and special
Yöpyi 1 yön toukokuussa 2024
Dorsett London Shepherds Bush vastasi 17.5.2024
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards The team at Dorsett London Shepherds Bush

10/10 Loistava

Tamara

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
-
Yöpyi 5 yötä toukokuussa 2024
Dorsett London Shepherds Bush vastasi 17.5.2024
Thank you for your fantastic rating.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards The team at Dorsett London Shepherds Bush

8/10 Hyvä

Hortencia

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Goede locatie voor een stedentrip. Vanuit metrostation Shepherds Bush (5 minuten lopen) kun je alle bezienswaardigheden eenvoudig bereiken. De omgeving kan mogelijk s’avonds onveilig aanvoelen als vrouw alleen. Het hotel is schoon, prima kamer, ruime douche.
Yöpyi 3 yötä toukokuussa 2024
Dorsett London Shepherds Bush vastasi 17.5.2024
Thank you for your rating and comments.I am very happy that you had an overall enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards The team at Dorsett London Shepherds Bush

10/10 Loistava

Andrew

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Thank you to Siham for her help checking us in and upgrading us to celebrate Katie’s 50th Birthday. I always stay in Dorsett when in London. Excellent hotel and staff.
Yöpyi 1 yön toukokuussa 2024
Esther vastasi 11.5.2024
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards DSB Team

10/10 Loistava

Anthony, Joondanna

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Esther vastasi 11.5.2024
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards DSB Team

10/10 Loistava

Gwendolyn

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I booked this hotel for my birthday a queen size standard room. My room was decent but I wasn't happy with the view as it was facing another room. I made it known to the recipient after my first night and luckily enough I was given a free upgrade to a suit for the rest of my stay. Overall I enjoyed my stay and the staff were very nice.
Yöpyi 3 yötä toukokuussa 2024
Revanth vastasi 9.5.2024
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dorsett London Shepherds Bush

10/10 Loistava

Reinhardt, Wien

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Revanth vastasi 9.5.2024
Thank you for your fantastic rating.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dorsett London Shepherds Bush

6/10 OK

Jaden

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Overall very nice hotel and would stay again. Well presented throughout and staff are very attentive. The rooms itself aren’t as “well kept” as the main areas of hotel. Maybe because it’s a 4 star rating I expected a bit more of the rooms. For example the furnitures seem worn down, the TV in the room I had was very small and had limited channels made available. Tea and coffee facilities were at hand, plenty wardrobe space as well. The bathroom was very spacious but no storage for toiletries even the toothbrushes had to be kept outside the bathroom. I would also request a room away from the elevator as my room was directly in front of it and at times was quite noisy. Like I said overall a nice hotel for a short stay. :))
Yöpyi 2 yötä toukokuussa 2024
Revanth vastasi 7.5.2024
Thank you very much for your review and rating. I am sorry to read that your experience did not meet your expectations. Please accept my sincerest apologies. I have addressed your feedback with the team and some additional retraining will be provided to avoid any reoccurrence. Please reach out to us as I would like to discuss this in more detail with you.I sincerely hope we will be able to welcome you back.Kind regards Dorsett London Shepherd’s Bush

10/10 Loistava

Helmut, Wien

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Das Hotel ist einem sehr guten Zustand und das Personal war sehr großartig zu den Gästen, das Frühstück einmalig und das Hotel ist mit den Verkehrsmitteln leicht zu erreichen.
Yöpyi 5 yötä toukokuussa 2024
fz vastasi 7.5.2024
Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. I hope that you will give us another opportunity to welcome you back in the future, Many thanks again, Kind regards Dorsett London Shepherd’s Bush

2/10 Hirveä

Mandy

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024
Revanth vastasi 6.5.2024
Thank you very much for your review and rating. I am sorry to read that your experience did not meet your expectations. Please accept my sincerest apologies. I have addressed your feedback with the team and some additional retraining will be provided to avoid any reoccurrence. Please reach out to us as I would like to discuss this in more detail with you.I sincerely hope we will be able to welcome you back.Kind regards Dorsett London Shepherd’s Bush

8/10 Hyvä

Tracey Lorraine

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I loved the property, it's a converted Cinema that I used to frequent as a child growing up in the area, so it was unique for me to come back and stay here. The staff were lovely, friendly and helpful at all times, particularly the staff during breakfast service. I was in a room on the 7th floor, which on first impressions was very nice, but unfortunately it had a continuous damp smell to it as you entered. Upon entry, you placed your room key in a slot by the door, which activated the electrics in the room, which in turn meant you could adjust the temperature on the air conditioning, as it was usually set to 'warm' most of the time. I just can't sleep in a hot room as I get migraines, so this was a problem for me. It really didn't seem like the room would cool down much at all, as being on the top floor, heat rises from the rest of the hotel and also with the room key turning the electrics off and temperature back up each time I left, I was fighting a losing battle there anyway. There wasn't any ventilation in the bathroom either which wasn't helping the damp smell and so I left the door open when showering which seemed to help a little, plus the windows didn't open, due to safety reasons I guess. Overall the room was pleasant enough, the WiFi was great, the bed was comfortable except for the pillows. They were very disappointing and hard, which I was surprised by, as most hotels supply very plush soft and feathery ones and the TV pixelated constantly when it was on.
Yöpyi 10 yötä huhtikuussa 2024
Revanth vastasi 8.5.2024
Thank you so much for taking the time to share your experience with us. We're truly delighted to hear that our property holds special memories for you, and we're thrilled that you chose to stay with us for your trip down memory lane.We sincerely apologize for the inconvenience caused by the damp smell in your room and the challenges with the air conditioning. Your comfort is our top priority, and it's disheartening to learn that we fell short in providing you with the ideal sleeping environment. We've taken note of your feedback regarding the room's temperature control and ventilation, and we'll be exploring ways to address these issues to ensure a more comfortable stay for our guests.We're glad to hear that you found our staff to be lovely, friendly, and helpful, especially during breakfast service. Your kind words will be shared with the team as they serve as a great source of motivation for us to continuously deliver exceptional service.Additionally, we appreciate your feedback regarding the pillows and the TV quality. Rest assured, your comments have been noted, and we'll take steps to improve in these areas.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Kind Regards Dorsett London Shepherds Bush

2/10 Hirveä

Clare

Yöpyi 1 yön toukokuussa 2024
fz vastasi 5.5.2024
Hi Clare, only 1 out of 5 I really hope we did not let you down during your stay with us. I hope you will give us another chance to welcome you back and get a better rating this time.Sincerely, Dorsett London Shepherd’s Bush

8/10 Hyvä

Gregor

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Gut
Yöpyi 3 yötä huhtikuussa 2024
Revanth vastasi 2.5.2024
Thank you for your rating and comments.I am very happy that you had an overall enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dorsett London Shepherds Bush

8/10 Hyvä

Toby, Hillsdale

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Gym was very sparse. Only a pricey buffet available for breakfast. Otherwise nice, clean, quiet.
Yöpyi 2 yötä huhtikuussa 2024
fz vastasi 1.5.2024
Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. I hope that you will give us another opportunity to welcome you back in the future, Many thanks again, Kind regards Dorsett London Shepherd’s Bush

8/10 Hyvä

Domenico

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Ottima struttura fuori dal caos
Yöpyi 4 yötä huhtikuussa 2024
fz vastasi 30.4.2024
Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. I hope that you will give us another opportunity to welcome you back in the future, Many thanks again, Kind regards Dorsett London Shepherd’s Bush

6/10 OK

Bikai

Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Siisteys
The real let down is the cleaning service. really poor
Yöpyi 5 yötä huhtikuussa 2024
fz vastasi 30.4.2024
Thank you very much for your review and rating. I am sorry to read that your experience did not meet your expectations. Please accept my sincerest apologies. I have shared your rating with the housekeeping team now and please reach out to us as I would like to discuss this in more detail with you.I sincerely hope we will be able to welcome you back.Kind regards Dorsett London Shepherd’s Bush

8/10 Hyvä

Sean

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly staff, nice enjoyable stay, only thing wrong was two beds pushed together to make a double.
Yöpyi 3 yötä huhtikuussa 2024
fz vastasi 28.4.2024
Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. I hope that you will give us another opportunity to welcome you back in the future, Many thanks again, Kind regards Dorsett London Shepherd’s Bush

6/10 OK

BIKAI

Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
Very difficult to rate the hotel. I gave 3 stars overall rating. The staff at reception deserve a solid 4 stars. Siham and her team has been easy to talk to and reactive. But the cleaning services are well below par. They rarely pass the hoover unless they are told to do so. I left intended visible scrubs on the floor to see if they would be picked up. Not sure how long they spend in the bathroom (unless you complain about a smell like i did). I witness one guy staying less than 5 minutes. Once he left I was convinced he was going to come back. The only thing they do thoroughly is to change the bedsheet. Cherry on the Top some of them do not speak English. Once again my criticisms do not sum my stay. The reception team has been great. But the management need to put the onus on the cleaning services unless it is a conscious decision.
Yöpyi 1 yön huhtikuussa 2024
fz vastasi 28.4.2024
Thank you for sharing your thoughts about your recent stay with us. We appreciate your balanced feedback, noting both the positive experience you had with our reception team and the areas where we fell short in terms of cleaning services.We're glad to hear that Siham and her team provided excellent service and made your stay more enjoyable. We will be sure to pass on your kind words to them.However, we're sorry to hear about your dissatisfaction with our cleaning services. Your comments have been shared with our housekeeping team to address the specific concerns you raised about the thoroughness of their work. We aim to maintain high standards throughout the hotel, including cleanliness, and it seems we did not meet your expectations in this area.We will be reviewing our processes and providing additional training where necessary to ensure that our housekeeping staff can perform their duties to a higher standard. Additionally, we'll work on enhancing communication between our guests and staff, ensuring that language barriers do not impact your experience.Thank you for bringing these issues to our attention. Your feedback helps us improve our services, and we hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely,Dorsett London Shepherd’s Bush

8/10 Hyvä

Alexandra

Liikematkailija
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Friendly and helpful staff
Yöpyi 1 yön huhtikuussa 2024
fz vastasi 28.4.2024
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

10/10 Loistava

Sheila

Matkusti perheen kanssa
Hyvää: Siisteys
Wonderful place to stay
Yöpyi 1 yön huhtikuussa 2024
Esther vastasi 22.4.2024
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dorsett Shepherd's Bush Team

10/10 Loistava

Pauline

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent location if visiting Westfield Shopping Centre!
Yöpyi 2 yötä huhtikuussa 2024
Esther vastasi 22.4.2024
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dorsett Shepherd's Bush Team

10/10 Loistava

Wendy

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Dorsett London Shepherds Bush vastasi 17.5.2024
Thank you for your fantastic rating.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards The team at Dorsett London Shepherds Bush

2/10 Hirveä

Bridget

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet
We stayed at your property this last week and took an offer to upgrade our room from a studio suite to a separate bedroom and sitting room. The offer included robes, sippers, water, etc as amenities none of which we received. The room was comfortable and clean, but the stopped in one of the sinks was broken so we couldn’t use it. The hair dryer was broken (which was quickly replaced) and when I asked for additional tea bags and water which I had believed was part of the additional perks to the room, it was delivered 2 hours later. The staff were all pleasant, the breakfast was good with excellent service, and the lobby especially was very well kept. Overall the hotel was good, however if I knew the upgrade wasn’t really an upgrade, I never would have taken the offer and am very disappointed.
Yöpyi 5 yötä huhtikuussa 2024
. vastasi 21.4.2024
Thank you very much for your review and rating. I am sorry to read that your experience did not meet your expectations. Please accept my sincerest apologies. I have addressed your feedback with the team and some additional retraining will be provided to avoid any reoccurrence. Please reach out to us as I would like to discuss this in more detail with you.I sincerely hope we will be able to welcome you back.Kind regards Dorsett London Shepherd’s Bush

10/10 Loistava

heather

Yöpyi 1 yön huhtikuussa 2024
Esther vastasi 11.5.2024
Thank you for your fantastic rating.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards DSB Team