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Arvostelut: Fox Connaught

3 out of 5
Fox Connaught
Lynx Way, London, England

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 203 kautta 539 arvostelua" "
Arvosana 8 - Hyvä. 224 kautta 539 arvostelua" "
Arvosana 6 - OK. 68 kautta 539 arvostelua" "
Arvosana 4 - Huono. 29 kautta 539 arvostelua" "
Arvosana 2 - Hirveä. 15 kautta 539 arvostelua" "

8,6/10

Siisteys

8,6/10

Henkilökunta ja palvelu

6,6/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

7,0/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2023

10/10 Loistava

Jyrki

Tosi kätevä sijainti ExCel -Centerin ja London City Airportin vieressä, 10 minuutin kävelymatka molempiin. Viktoriaaninen rakennus modernien toimistojen ja hotellien keskellä. Ravintolassa paikallisten suosimaa pubiruokaa. Suosittelen.
Yöpyi 1 yön marraskuussa 2018
CHH Team vastasi 29.11.2018
Thanks for staying with us!

6/10 OK

Tarkistettu asiakas

Huonoa: Huoneen mukavuus

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent!
Very modern hotel, lot of effort has been used for the rooms and key systems etc. Pub downstairs is a great asset serving delicious food and breakfast and overall we loved the fact that it was an old English building instead of modern glass giant. Connections to centre are good but of course do take a bit of time, about 30-40 mins. Staff was also very friendly. I would recommend this hotel.

10/10 Loistava

Christine

Hyvää: Palvelut/mukavuudet
Good value and clean.
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Katie

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön toukokuussa 2024

6/10 OK

Morin

Hyvää: Majoituspaikan kunto ja tilat
Yöpyi 4 yötä toukokuussa 2024
Management vastasi 22.5.2024
Thank you for your feedback, we hope that we can improve on this. RegardsManagement

6/10 OK

David

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Lovely people, quiet, functional and cheap, just a bit dated
Yöpyi 1 yön toukokuussa 2024
Management vastasi 22.5.2024
Thank you for your feedback, we hope that we can improve on this. We will be doing some improvements.RegardsManagement

4/10 Huono

Kerry

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
The rooom was nice and clean but lack of bedding and the service was absolutely awful, seriously rude and unhelpful staff
Yöpyi 1 yön toukokuussa 2024
Management vastasi 22.5.2024
Dear KerryWe are disappointed that you feel that there was issues while you stayed at our venue, we will look into your issues raised. We will deal with this asap.RegardsManagement

8/10 Hyvä

Rebeca

Liikematkailija
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
When I arrived there was old trash in the bin. and during the days of my stay they only came by one day to do the cleaning, the room was occupied and they did not return
Yöpyi 1 yön huhtikuussa 2024
Management vastasi 22.5.2024
Dear RebeccaWe are disappointed that there was issues with the hotel, we have spoken to our hotel staff to ensure this never happens again, thank you for bringing this to our attention.RegardsManagement

8/10 Hyvä

Rebeca

Liikematkailija
Huonoa: Siisteys ja palvelut/mukavuudet
The only thing was that I stayed 3 nights. And they didn’t clean the room, make the bed… I knew it was like an small hotel with no lift…
Yöpyi 3 yötä huhtikuussa 2024
Management vastasi 22.5.2024
Thank you for your feedback, we hope that we can improve on this. We have spoken to our hotel staff to ensure this never happens again.RegardsManagement

6/10 OK

Victoria

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
This was a great place to stay in terms of convenience for the ExCel. Was unable to contact the property (either via Expedia booking contact property function or using their phone number) ahead of time regarding a late check in which was frustrating. Bathroom wasn't completely clean and in poor condition.
Yöpyi 2 yötä huhtikuussa 2024
Management vastasi 22.5.2024
Dear VictoriaThank you for your feedback, we hope that we can improve on this. RegardsManagement

8/10 Hyvä

Helen

Hyvää: Siisteys ja henkilökunta ja palvelu
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Yöpyi 2 yötä huhtikuussa 2024
Management vastasi 22.5.2024
Thank you for your rating, we hope to improve on this.RegardsManagement

8/10 Hyvä

John

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Things I liked: Good atmosphere, friendly staff, comfortable room, great location, good price. Things I disliked: No breakfast included in stay. Sink was full of water in my room, with bits floating in it. Bedside telephone had gunk stuck between the keys. Check in time was not 24h.
Yöpyi 1 yön huhtikuussa 2024
Management vastasi 22.5.2024
Hi JohnThank you for your feedback, we hope that we can improve on this. RegardsManagement

4/10 Huono

Rob

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä huhtikuussa 2024
Management vastasi 22.5.2024
Hi RobThank you for your feedback, we will definitely improve on this. RegardsManagement

8/10 Hyvä

Julie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
Management vastasi 22.5.2024
Hi JulieThank you for your rating, we hope that we can improve on this. RegardsManagement

8/10 Hyvä

Eva-Maria

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Gute Zeit gehabt
Yöpyi 5 yötä maaliskuussa 2024
Management vastasi 22.5.2024
Hi Eva-MariaThank you for your rating, we will definitely improve on this. RegardsManagement

8/10 Hyvä

Andy

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Lovely room. Very clean and comfortable.
Yöpyi 1 yön maaliskuussa 2024
Management vastasi 17.3.2024
Hi AndyThank you for your feedback, we do appreciate it.RegardsPoli

10/10 Loistava

Rachael

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing night, clean and comfortable. Breakfast was lovely and nice pub with stunning food.
Yöpyi 1 yön maaliskuussa 2024
Management vastasi 17.3.2024
Hi RachaelThank you for your feedback, we do appreciate it.Look forward to seeing you again.RegardsPoli

6/10 OK

Elisabeth

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu
El cuarto era grande y espacioso pero el techo tenía humedad, la persona de la recepción muy poco amable.
Yöpyi 3 yötä helmikuussa 2024
Deputy Manager vastasi 9.4.2024
Thank you for your review! All feedback is extremely appreciated here.We are sorry to hear that you had an unfriendly encounter, we will do all that we can rectify this! Hopefully we can welcome you again!

4/10 Huono

Tarkistettu asiakas

Matkusti perheen kanssa
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
The Staff were pleasant when we arrived and helpful when asked any questions. However, there was a very strong smell of alcohol and weed around the building. Our neighbours next door constantly fought and where very loud at a late time. The shower leaked and did not run any hot water. In Addition to this there where 3 radiators in the room but only one small portable one in the room worked meaning the room was cold in the night. Finally one of the things I was assured is, we would get the continental breakfast at 7.30am. But, after checking if the breakfast was open all the way up till 8.30am- it had still not been open. there where no staff in the building and everything was still locked up so we couldn’t have the breakfast we were promised upon paying for the room.
Yöpyi 1 yön helmikuussa 2024
Management vastasi 3.4.2024
HiFirst of all please accept our apologies for your uncomfortable experience. We take all feedback seriously. We dealt with the issue of your neighbours. The shower and heaters are now fully up to standard. We are sorry for the issue with the breakfast and we will look into this as soon as possible. Once again please accept our sincere apologies.RegardsPaulina

4/10 Huono

James

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
The room was very clean, the shower was cold and leaked all the time. Staff were pleasant. However, the hallways smelt of weed. We were told breakfast would be ready at 7.30 am ....we waited until 8.45 a.m., and the shutters or the building had not opened, no staff, no breakfast.
Yöpyi 1 yön helmikuussa 2024

4/10 Huono

Louise, Walsall

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Deputy Manager vastasi 9.4.2024
Thank you for your review. We are sorry to hear that we did not meet your standards. Please feel free to email us so we can do what we can to rectify this.

10/10 Loistava

Andrew

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Solo concert stay
Easy to find, good distance from tube, pleasant bar with good food reasonable priced,nice room, lovely an warm on arrival, very clean, good decor, comfortable double, good size shower,20 % off food and drinks with stay,free breakfast,an establishment that got everything correct would definitely stay again and have no problem in highly recommending.
Yöpyi 1 yön helmikuussa 2024
Management vastasi 25.2.2024
Andrew, We highly appreciate your review and are happy that you enjoyed your stay with us!Hopefully, we will see you again soon!

8/10 Hyvä

Jitendrakumar

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
Deputy Manager vastasi 9.4.2024
Thank you for your review. We are so happy that you are pleased with your stay! We look forward to meeting you again.

6/10 OK

Carlo

Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Ok for a one night stay, bathroom very tired, double room very small. Evening meal was good, friendly staff.
Yöpyi 1 yön helmikuussa 2024
Management vastasi 25.2.2024
Your review is very much appreciated. Thank You! We hope to welcome you again.

8/10 Hyvä

Anthony

Hyvää: Siisteys ja henkilökunta ja palvelu
Nice little economical hotel
Great little economical hotel with free safe parking... great for the Exhibition centre which is a 10 minute walk to Custom House. Continental breakfast had lots of choice.. nice croissants and pane au chocolate. Basic, but okay
Yöpyi 1 yön helmikuussa 2024
Management vastasi 25.2.2024
Anthony, Thanks for the review! We appreciate all feedback. We hope to see you again!

6/10 OK

Marta

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
Personale molto gentile e disponibile; bello il pub ma la stanza era decisamente datata e aveva un cattivo odore.
Yöpyi 2 yötä helmikuussa 2024
Management vastasi 8.3.2024
Hi MartaThank you for your feedback we will look into this. We are pleased that you was happy with everything else.RegardsPaulinaRegards

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very very very disappointing
I recently stayed at Fox Connaught for two nights, and I felt compelled to share my experience. Firstly, I was disappointed to find that the included breakfast was not available on both days of my stay, without any prior notice or compensation offered. Additionally, the condition of the room was not as advertised. I encountered issues with dampness in the toilet, including widespread mold, which raised concerns about the overall cleanliness and maintenance of the facilities. This experience did not meet my expectations based on the hotel's descriptions and promises. I hope this feedback is taken constructively to improve future guest experiences. I'll NOT recommend any paying customer to stay at this hotel.
Yöpyi 2 yötä helmikuussa 2024
Deputy Manager vastasi 9.4.2024
Thank you for your review. We appreciate all feedback, to help improve our service! I’m sorry to hear that things were not your standard, this should not have been the case. Please feel free to email us, we will do what we can to rectify this.

8/10 Hyvä

Andtea

It was very relaxed and good value for money
Yöpyi 1 yön helmikuussa 2024
Management vastasi 25.2.2024
Thank You for your review!We highly appreciate your feedback.

8/10 Hyvä

Olivia

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Nice hotel
Nice hotel for the price, room was adequate. A bit dated/worn but bed was comfortable and room was big enough. Would stay again, breakfast included was a nice touch. 5 min walk to DLR/buses and close by to airport
Yöpyi 1 yön helmikuussa 2024
Management vastasi 25.2.2024
Olivia, Many thanks for your review! We appreciate all feedback here at Fox Connaught. Please do come again!

10/10 Loistava

Pontus

Yöpyi 2 yötä helmikuussa 2024
Management vastasi 12.2.2024
Hi PontusThank you for your great score. We look forward to seeing you again.RegardsPaulina

2/10 Hirveä

John

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Booked to watch a show in London. Arrived at hotel and left cases in room. During the show my father in law suffered a severe medical emergency back home in Kent. We rushed back to the hotel and left straight away to return home. The hotel manager was sympathetic and said he would contact us and discuss a full or partial refund. I have heard nothing and the money has been taken out of my account. At the time the money was not important but the principal of the matter is in my opinion shocking. As I booked this through Expedia i assume it must have been a joint decision but it seems a very unprofessional and heartless way to conduct business

8/10 Hyvä

Graeme

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
This was a great place to stay for an event at the Excel, and the food and staff were lovely. Although the rooms were a bit dated in decor and furnishings, it was fine for my needs. The en-suite was overlooked by the neighbouring hotel which was a little worrying! The bathroom was showing some signs of wear and tear, rusty bin and peeling paint. Staff were lovely, especially the lady who was doing the breakfast buffet in the morning!
Yöpyi 2 yötä tammikuussa 2024
Manager vastasi 12.2.2024
Hi GraemeThank you for your feedback. We are looking into updating our hotel. Hopefully we will see you again in the future.RegardsPaulina

6/10 OK

Ferat

Liikematkailija
Hyvää: Siisteys
Yöpyi 4 yötä tammikuussa 2024
Management vastasi 12.2.2024
Hi FeratThank you for your score.RegardsPaulina

10/10 Loistava

Alan

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Great for the money
Not the best hotel in London but definitely the best for the money. Great staff and perfect for a bed for the night whilst away with work. Food and drink in the attached bar was good. Room was quiet and comfortable. Hotel is undergoing renovation but not such a massive overhaul that areas are blocked off. Looking forward to stopping there again in June and getting the docklands train into the city. Thank you to the lady member of staff who met us at breakfast and dispelled the mith about all southerners being rude and off hand.
Yöpyi 1 yön tammikuussa 2024
Management vastasi 12.2.2024
Hi AlanThank you for your feedback.We look forward to seeing you soon.RegardsPaulina

10/10 Loistava

Andrew

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Friendly welcome and nice spacious room
Yöpyi 1 yön tammikuussa 2024
Management vastasi 12.2.2024
Hi AndrewThank you for your feedback.RegardsPaulina

6/10 OK

Anthony

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Ok if you get it cheap
Hotel was quite cheap and it was obvious why when staying. Very cold room, storage heater took all night to heat the room so had to wear clothes in bed as could see my breath it was that cold and there was a massive water stain on the wall. Breakfast was pastries, toast and cereal (no gluten free options so I skipped it but it looked ok)
Yöpyi 1 yön tammikuussa 2024
Management vastasi 12.2.2024
Hi AnthonyThank you for your feedback. We will take onboard your comments.RegardsPaulina

6/10 OK

Malene

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Not clean
Very kind and helpful staff. Offered to help with getting our luggage up the stairs. The room was very dirty. Huge water stains tyrned ornage/brown on the walls. Dusty and food/drink stains on the walls. Didnt even wanna take a shower, dont think I've been to a hotel this dirty in my life. We were only there one night, so we didnt care. Wouldn't stay there again because of lack of cleanliness.
Yöpyi 1 yön tammikuussa 2024
Management vastasi 12.2.2024
Hi MaleneSorry to hear that you had a bad experience with us. We will definitely take your comments onboard. RegardsPaulina

2/10 Hirveä

Olusegun

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
On arrival at the building, we were hit by unpleasant stale smell from the entrance and walking through to the reception where the room key was handed over. On getting to the room, it was freezing, switched on the small heater mounted on lower part of wall which wasn't doing much. There was permanent stain around edges in shower tray. I went downstairs and asked the receptionist about the heating and was told it takess about 10 minutes to heat up the room. The didn't properly warm up until later i the evening, having checked in around 3pm, so had to stay in a cold room. The mattress was terribly uncomfortable that both my partner and I had body ache. I was informed by one of the ladies at the bar that breakfast starts at 7.30am and finishes at about 10am. We went downstairs for breakfast just before 9am but the bar area was closed and there was no one to ask for information. Breakfast was included in booking but wasn't provided, so we checked out just past 9am. I will not be coming back to this place and definitely will not be recommending it to anyone.
Yöpyi 1 yön tammikuussa 2024

6/10 OK

David K

Hyvää: Siisteys
Yöpyi 1 yön joulukuussa 2023
Management vastasi 12.2.2024
Hi DavidThank you for your score. We look forwarding to seeing you soon.RegardsPaulina

6/10 OK

Kiyotaka

Matkusti perheen kanssa
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
クルーは親切
Wi-Fiが弱過ぎ。トイレの取手は取れていた。寒い。
Yöpyi 2 yötä joulukuussa 2023
Management vastasi 12.2.2024
Hi KiyotakaThank you for your score. RegardsPaulina

6/10 OK

Chris

Yöpyi 1 yön joulukuussa 2023
Management. vastasi 30.12.2023
Thank you!We appreciate all feedback!Hope to see you again soon.

10/10 Loistava

Jazmine Ashanti

Yöpyi 2 yötä joulukuussa 2023
Management vastasi 12.2.2024
Hi JazmineThank you for your score. We look forward to seeing you soon.RegardPaulina

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023
Management. vastasi 30.12.2023
Thank you for your review! We appreciate all feedback here at Fox @ Connaught. Hope to see you again soon!

10/10 Loistava

Michael

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great
Another brilliant stay here. Really liked the room I was in, which was in good condition. There was an issue with my room when I checked in, but it was sorted out. The bar downstairs is also really good. I will keep coming back when I need to get a hotel in the area.
Yöpyi 3 yötä joulukuussa 2023
Management. vastasi 30.12.2023
Thank You for your review! We appreciate all feedback here at Fox @ Connaught. We are extremely glad that you enjoyed your stay with us. Hope to see you again Soon!

8/10 Hyvä

Paulo

Hyvää: Henkilökunta ja palvelu
Yöpyi 4 yötä joulukuussa 2023
Management vastasi 11.12.2023
Thank you for your Review!We are happy you enjoyed your stay, and look forward to meeting you again next time!

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The staff are friendly. The room is wider than expected. I can have quick breakfast in the restaurant area so its good for trips with tight schedules. P.s. I heard some sound from running DLR but it’s not loud. If you’re not sensitive to a low level sound during sleep it will be a good choice for stay.
Yöpyi 1 yön joulukuussa 2023
Management vastasi 9.12.2023
Thank You for your review! We are glad that you enjoyed your stay! All feedback is appreciated here at Fox, Connaught. We Look forward to meeting you again.

8/10 Hyvä

Michael

Hyvää: Siisteys ja henkilökunta ja palvelu
Had a decent stay in room 1.....bed was comfortable though the room and shower are looking a bit dated and tired...but for the price it was what i expected.
Yöpyi 1 yön joulukuussa 2023
Management vastasi 9.12.2023
Thank You for your review! We are glad that you enjoyed your stay! All feedback is appreciated here at Fox, Connaught. We hope to see you again!

8/10 Hyvä

Michaela

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Ok för priset
Ligger lite avsides. Bekväm säng. Trevlig personal. Heltäckningsmatta i rummen, lite mögel i badrummet. Helt ok vistelse, gå av vid prince regent, tar ca fem minuter att ta sig därifrån till hotellet. Frukosten va sådär, men bättre än ingen frukost alls.
Yöpyi 1 yön joulukuussa 2023
Management vastasi 9.12.2023
Thank You for your review! We are glad that you enjoyed your stay! All feedback is appreciated here at Fox, Connaught. We Look forward to meeting you again.