Thank you for taking a moment to share your experience. I am very pleased to hear that overall you enjoyed your stay with us. Your feedback on the review is important to us, and it is through customer feedback that we can improve guest experience. We look forward to welcoming you back to our hotel in the not too distant future.Kind regardsHilton London Paddington

Dear Armand,Thank you for taking the time to share your review. I am sorry to hear you were not entirely happy with your stay. In regards with the fire alarm evacuation that took place during the start of your stay it is our priority and procedure to evacuate the entire building and I believe our team followed the correct procedure and we made sure all our guests and staff were safely out of the building. These incidents can be very long and exhausting I am very sorry for this. However it is something that we cannot risk nor rush as it is impediment we keep everyone safe.Please accept my apologies for any inconveniences this may have caused to your stay. We have considered your comments and we will continually work to improve our guest experience. I personally hope to have the opportunity to welcome you back for a smoother and more enjoyable experience. Kind regards,Keyla AguilarDuty Manager

Dear Mr. Luke. Thank you for taking a moment to share your experience. I am pleased to hear that you liked the room and the facilities. We apologize we were not able to provide you with the quality of services you deserve on this occasion and felt that the team were not helpful. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Please accept our apologies for all the highlighted issues encountered. This is certainly not the lasting impression we wish to leave with our valued guests, we would like to assure you that your feedback is important to us and thus will be actioned accordingly. We sincerely hope to have the opportunity to welcome you back in the near future.