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Arvostelut: The Biltmore Mayfair

5 out of 5
The Biltmore Mayfair
44 Grosvenor Square, London, England

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 71 kautta 109 arvostelua" "
Arvosana 8 - Hyvä. 20 kautta 109 arvostelua" "
Arvosana 6 - OK. 9 kautta 109 arvostelua" "
Arvosana 4 - Huono. 6 kautta 109 arvostelua" "
Arvosana 2 - Hirveä. 3 kautta 109 arvostelua" "

9,4/10

Siisteys

8,8/10

Henkilökunta ja palvelu

9,0/10

Palvelut/mukavuudet

9,2/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Kinda

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 5 yötä helmikuussa 2024
Edson Moreira - Director of Rooms vastasi 19.2.2024
Dear Kinda,Thank you for your great scores after staying with us recently.We are glad that you enjoyed your stay and we hope to welcoming you back soon.Regards,

10/10 Loistava

Alexandre

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä helmikuussa 2024
Edson Moreira - Director of Rooms vastasi 14.2.2024
Dear Alexandre,Thank you for giving us a 5 out of 5 stay scores.We really appreciate your support.Regards,

10/10 Loistava

david

Yöpyi 3 yötä tammikuussa 2024
Edson Moreira - Director of Rooms vastasi 31.1.2024
Dear David,Thank you for choosing to stay with us and for your great scores.We are looking forward to welcoming you back to our property.Regards,

10/10 Loistava

Alfonso

Yöpyi 2 yötä tammikuussa 2024
Edson Moreira - Director of Rooms vastasi 29.1.2024
Dear Alfonso,Thank you for your great scores after your recent stay with us.Your support is very much appreciated.Regards

10/10 Loistava

Milan

Yöpyi 2 yötä tammikuussa 2024
Edson Moreira - Director of Rooms vastasi 13.2.2024
Dear Milan,Thank you for your great scores after your recent stay with us.We really appreciate your support.Regards

8/10 Hyvä

ricardo

Yöpyi 5 yötä joulukuussa 2023
Edson Moreira - Director of Rooms vastasi 9.1.2024
Dear Ricardo,Thank you for your great scores after your recent stay.We hope to have the pleasure to welcome you soon on your next trip to London.Regards,

10/10 Loistava

Erich

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent
Amazing hotel with a great location and an absolutely amazing concierge staff. Andy, the senior concierge is top-notch one of the best I have ever worked with.
Yöpyi 2 yötä joulukuussa 2023
Edson Moreira - Director of Rooms vastasi 31.12.2023
Dear Erich,Thank you for your wonderful review after your recent stay with us.Rest assured that I will be sharing your great comments about Andy's service, he will be delighted with your feedback. We hope to have the pleasure to welcoming you back soon.Warm regards,

8/10 Hyvä

Salah, SAFAT

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The location is great and the rooms also, but I think they need to work on the bad smell of the second floor.
Yöpyi 8 yötä marraskuussa 2023
Edson Moreira - Director of Rooms vastasi 5.12.2023
Dear Salah,Thank you for choosing to stay with us at The Biltmore Mayfair and for your comments, which I will share with our management team. Your comments are very important to us so we can always improve our services and product. Best regards,

6/10 OK

Jean

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excellent staff and location. However the beds are way too stiff, pillows to slim, shower has no water pressure whatsoever and room too small for the price. Not going again.
Yöpyi 3 yötä marraskuussa 2023
Edson Moreira - Director of Rooms vastasi 13.11.2023
Dear Jean,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times and I thank you for your honest feedback so we can improve and maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

10/10 Loistava

Jorge, PUNTA DEL ESTE

Yöpyi 5 yötä lokakuussa 2023
Edson Moreira - Director of Rooms vastasi 30.11.2023
Dear Jorge,Thank you for your great scores.Your support is very much appreciated.Regards,

10/10 Loistava

Noam, san antonio

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
hotel was perfect in location, service and cleanliness.
Yöpyi 7 yötä syyskuussa 2023
Edson Moreira - Director of Rooms vastasi 14.9.2023
Dear Noam,Thank you for your wonderful review and scores after your recent stay with us.We are pleased that you enjoyed our perfect location, service and cleanliness.We are looking forward to welcoming you back to our property. Regards,

10/10 Loistava

Lucio

Hyvää: Siisteys
Yöpyi 1 yön syyskuussa 2023
Edson Moreira - Director of Rooms vastasi 5.9.2023
Dear Lucio,Thank you for your amazing scores after your recent stay with us.Your support is very much appreciated.Regards

6/10 OK

Jocelyn

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus
Beautiful hotel - disappointing accommodations.
Surprisingly uncomfortable beds at this price point. We had a double twin and the beds were like roll-away beds with mattress pads. The fire alarm went off in the middle of one of the nights due to someone smoking in their room and there was quite a bit of noise in the hallways coming through underneath the door.
Yöpyi 3 yötä elokuussa 2023
Edson Moreira - Director of Rooms vastasi 24.8.2023
Dear Jocelyn,Thank you very much for taking the time for the ratings and feedback you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team and management. Your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. Please accept our apologies for the inconvenience of the fire alarm going off during the night, unfortunately some irresponsible guests don't think about the safe and security of the others, the reason the fire alarm are in place and working. We do hope this experience won't deter you to come back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

4/10 Huono

Sara

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Staff were unprofessional and not very kind. Cleaning crew stole items from within our closed and zipped suitcases. Staff did nothing and accused my teen daughter of taking the items. Would not recommend this hotel of the many amazing hotels in London
Yöpyi 2 yötä heinäkuussa 2023
Edson Moreira - Director of Rooms vastasi 6.8.2023
Dear Sara,Thank you for your feedback and as per my previous email, we take security very serious in the hotel and we did our investigation thoroughly and if you feel more comfortable I would suggest you to report the allegedly missing items to the British authorities and we will cooperate with them. Best regards,

10/10 Loistava

Sudesh

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice hotel
Yöpyi 1 yön heinäkuussa 2023
Edson Moreira - Director of Rooms vastasi 31.7.2023
Dear Sudesh,Thank you for your great scores after your recent stay.We hope to have the pleasure to welcoming you back soon.Regards,

10/10 Loistava

Rayyan

Yöpyi 8 yötä heinäkuussa 2023
Edson Moreira - Director of Rooms vastasi 9.8.2023
Dear Rayyan,Thank you for your great scores after your recent stay with us.Your contribution is very much appreciated.Regards,

6/10 OK

Jeetan

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Great hotel in a prestigious area. Clean and pleasant, expected for the cost of the booking. brilliant bar staff all around. poor general staffing from the porter to back of parking. Unpleasant on both ends and poor checking in staff. no excitement even though stating for purpose of staying. Hotel was great but lacked an experiance purely down to attention of detail from staff, across the board. great facility, eventually for parking car on site. Would only stay again because of the neat and tidy hotel and location. I have stayed at many 5 star hotels across the mayfair and surrounding area and have never left a review, purely because I don't have time to leave one. overall was disappointing but could've been an off day.
Yöpyi 1 yön heinäkuussa 2023
Edson Moreira - Director of Rooms vastasi 17.7.2023
Dear Jeetan,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion, so please accept my sincere apologies and rest assured that I will share your scores with the hotel team.We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

4/10 Huono

Juan

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä heinäkuussa 2023
Edson Moreira - Director of Rooms vastasi 15.7.2023
Dear Juan,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regarsd,

6/10 OK

Omar

Matkusti kumppanin kanssa
Hyvää: Majoituspaikan kunto ja tilat
Meh
Yöpyi 6 yötä kesäkuussa 2023
Edson Moreira - Director of Rooms vastasi 4.7.2023
Dear Omar,Thank you for choosing to stay with us at The Biltmore Mayfair London.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Regards,

10/10 Loistava

Edward

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great location
Yöpyi 4 yötä kesäkuussa 2023
Edson Moreira - Director of Rooms vastasi 20.6.2023
Dear Edward,Thank you for your amazing support scoring us 5 out of 5.Your support is greatly appreciated and we hope to see you soon at our property.Regards,

6/10 OK

Laila

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön kesäkuussa 2023
Edson Moreira - Director of Rooms vastasi 18.6.2023
Dear Laila,Thank you very much for taking the time to share your feedback with us after your recent stay. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Regards,

10/10 Loistava

Amir

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Amazing hotel
Yöpyi 4 yötä kesäkuussa 2023
Edson Moreira - Director of Rooms vastasi 11.6.2023
Dear Amir,Thank you for your great review and scores after your recent stay with us.We are thrilled that you enjoyed your stay and we are looking forward to welcoming you back to our property.Warm regards,

2/10 Hirveä

Tsim

Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I log a compliant
Yöpyi 9 yötä huhtikuussa 2023
The Biltmore team. vastasi 1.5.2023
Dear Tsim,Thank you for your feedback and if you could kindly advise where did you log your complaint so we can follow up.Regards,

10/10 Loistava

Philip

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Just Amazing!
Yöpyi 3 yötä huhtikuussa 2023
Edson Moreira - Director of Rooms vastasi 18.4.2023
Dear Phillip,Thank you for your great scores and feedback after your recent stay with us at The Biltmore Mayfair London.We really appreciate your support.Warm regards,

10/10 Loistava

robert

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Everything you want in a luxury hotel. Large nicely appointed rooms, great service and wonderful breakfast with outstanding staff.
Edson Moreira - Director of Rooms vastasi 23.3.2023
Dear Robert,Thank you for taking the time to share your wonderful feedback with us after your recent stay at The Biltmore Mayfair.We are thrilled that you enjoyed our luxury hotel and rooms with our outstanding team.We are looking forward to welcoming you back soon.Warm regards

2/10 Hirveä

Juergen

Yöpyi 2 yötä maaliskuussa 2023
Edson Moreira - Director of Rooms vastasi 10.4.2023
Dear Juergen,Thank you for sharing your scores with us, If you would like to give us some more information about your stay, that would help us to improve our services and product.Warm regards,

4/10 Huono

martina

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent property unfortunately had an incident where my children and I encountered a half clothe couple on the couches in front of the elevator at 7 am while on our way to breakfast. Really taken aback by that.
Yöpyi 2 yötä helmikuussa 2023
Edson Moreira - Director of Rooms vastasi 6.3.2023
Dear Martina,Thank you for your feedback after your stay with us and please accept our apologies for the inconvenience encountered during your stay. Your feedback was shared with our security team.I hope this won't deter you from staying with us in the future.Best regards,

10/10 Loistava

Anastasia

Yöpyi 1 yön tammikuussa 2023
Edson Moreira - Director of Rooms vastasi 6.3.2023
Dear Anastasia,Thank you for your amazing scores, we really appreciate your support.Warm regards

10/10 Loistava

ANNETTE

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location! Comfortable beds and tasty breakfast.
Yöpyi 2 yötä tammikuussa 2023
Edson Moreira -Director of Rooms vastasi 6.3.2023
Dear Annette,Thank you for taking the time to share your 5 out of 5 review with us. We are thrilled that you enjoyed our location, comfortable beds and tasty breakfast.We are looking forward to welcoming you back to our property.Regards,

8/10 Hyvä

Abdolkarim

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Clean, friendly staff, good location

10/10 Loistava

Deniz

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Gayet güzel bir konaklama oldu Londra daki evim diye bilirim bu otele
Yöpyi 3 yötä joulukuussa 2022
Edson Moreira vastasi 3.1.2023
Dear Deziz,Thank you for your amazing feedback and scores after your recent stay.Your support is very much appreciated.Regards

10/10 Loistava

frederico, petrolina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Best location, it is a very nice hotel, great bar, restaurant, fitness center, all. I loved and I will stay again
Edson Moreira - Director of Rooms vastasi 4.11.2022
Dear frederico,Thank you for staying with us, and for your great comments and scores.We are looking forward to welcoming you back to our property.Regards

10/10 Loistava

Hang Yee

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The location is good. Quick check in and check out.
Edson Moreira - Director of Rooms vastasi 4.11.2022
Dear Yee,Thank you for staying with us, and for your great comments and scores.We are looking forward to welcoming you back to our property.Regards

2/10 Hirveä

Zoe

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä lokakuussa 2022

10/10 Loistava

HUI-TING

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
一般延遲退房是不可能的，但是飯店竟然非常大方的同意了。為門僮Peter 到行李員都非常親切而周到，bar的調酒非常好。 房間內提供的杯子是水晶杯，非常有品味
Yöpyi 4 yötä lokakuussa 2022
Edson Moreira - Director of Rooms vastasi 4.11.2022
Dear Hui-Ting,Thank you for taking the time to share your great feedback with us after your recent stay.We hope to welcome you back soonRegards

10/10 Loistava

David

Yöpyi 6 yötä lokakuussa 2022
Edson Moreira - Director of Rooms vastasi 4.11.2022
Dear David,Thank you for your great scores after your recent stay.We hope to welcome you back soon again.Regards,

8/10 Hyvä

Yurilyn, Santo Domingo

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I liked the extra services provide: concierge massage I didn’t like the food at the restaurant and didn’t like the food and beverage provided in room freidge.
Yöpyi 6 yötä syyskuussa 2022
Edson Moreira - Director of Rooms vastasi 4.11.2022
Dear Yurilyn,Thank you for taking the time to share your feedback with us. I am pleased to read that you enjoyed our extra services, especially provided from the concierge.Rest assured that I have shared your message with our team so we can improve our product and service.Best regards,

10/10 Loistava

Laila

Yöpyi 4 yötä syyskuussa 2022
Edson Moreira - Director of Rooms vastasi 4.11.2022
Dear Laila,Thank you for your great scores.We really appreciate your support.Regards,

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
hotel confortável e bem localizado
Quarto não condizente com o comprado pelo site. Havíamos escolhido um quarto espaçoso e ao chegarmos vimos que o quarto não correspondia com o escolhido(pelas fotos e metragem). Tivemos que trocar e pagar a diferença. Atendimento fraco no café da manhã. Ficávamos esperando meia hora para trazerem uma xícara de chá e uma de café. No mais o quarto em que ficamos foi muito confortável e limpo e banheiro também. Localização muito boa. Recepção tinha atendentes bem atenciosos. No geral, gostamos.
Yöpyi 3 yötä syyskuussa 2022
Edson Moreira - Director of Rooms vastasi 4.11.2022
Prezado cliente,Obrigado por ter escolhido The Biltmore Mayfair para sua estadia em Londres.Fico feliz em saber que no geral gostaram do nosso atendimento e quartos. Tambem agradeco pelos comentarios sobre o atendimento no restaurante, e o dividirei com todo o time para melhorarmos.Espero que tenhamos o prazer de reve-los em breve.Agradeco

10/10 Loistava

Dan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2022
Edson Moreira - Director of Rooms vastasi 4.11.2022
Dear Dan,Thank you for your great scores after your recent stay.We really appreciate your support.Regards,

10/10 Loistava

Marcos, The Woodlands

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room that was provided had some issues in the bathroom( things happen), but the staff was very responsive and change the room with an upgrade, that is the kind of service that you expect when you stay in a hotel like this.
Yöpyi 4 yötä syyskuussa 2022
Edson Moreira - Director of Rooms vastasi 4.11.2022
Dear Marcos,Thank you for sharing your valuable feedback with us.I am pleased to read that despite you faced an issue, our team reacted promptly and made it right.We hope to have the pleasure to welcome you back soon.Regards,

6/10 OK

Peter

Yöpyi 2 yötä syyskuussa 2022

10/10 Loistava

Bassam

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great property in beautiful, central location. The property itself was located in a stunning, peaceful, and quiet neighborhood and was a very short walk from all the best areas in London. We really enjoyed our stay here and will definitely be back.
Yöpyi 4 yötä syyskuussa 2022
Edson Moreira - Director of Rooms vastasi 4.11.2022
Dear Bassam,Thank for sharing your beautiful review after your recent stay with us at The Biltmore Mayfair. We are thrilled that you enjoyed our great property and central location.We hope to have the pleasure to welcoming you back soon. Warm regards,

10/10 Loistava

Daniel, Ottawa

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä syyskuussa 2022

10/10 Loistava

mariel Cecilia

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excelente!!
Yöpyi 2 yötä elokuussa 2022

10/10 Loistava

Cynthia

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Biltmore Mayfair-hope to return
The staff was wonderful. They were ready to answer any questions about locations and restaurants. I especially was very impressed with the servers and staff at breakfast every morning.
Yöpyi 5 yötä elokuussa 2022

4/10 Huono

T

Yöpyi 1 yön elokuussa 2022

6/10 OK

DARYL

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Poor check in and issued keys that would not work. No valet parking is unusual for a hotel of this rating in London. Comfy bed and nice quiet room
Yöpyi 1 yön elokuussa 2022

10/10 Loistava

Natalie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Sehr gepflegtes Hotel mit sehr gutem Service.
Yöpyi 4 yötä kesäkuussa 2022

8/10 Hyvä

Elizabeth, Kirkland

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful property, nice large and comfortable rooms. Cleanliness was good but I found a lot of hairs in our room/bathroom and also during my dining experience. But great otherwise.
Yöpyi 3 yötä heinäkuussa 2022