New River Hotellit

”Accommodations and service is OUTSTANDING!”

”Just average in terms of quality. We had issues with the shower working properly. It would seem poor maintenance standards. The shower head was extremely low pressure and to regulate water temperature took an engineering degree. ”

”The pull-out bed was in very poor condition—sunken in the middle and lacking proper support—making it unsuitable for sleeping. Additionally, the staff at the Hacienda restaurant were unhelpful and came across as rude. I also had to contact the Privado front desk three separate times to obtain basic information about the gym schedule, which was frustrating. Given the price of the stay, the overall experience did not meet expectations. It may be worth noting that staying during a holiday week or...

”Perfect location for attending spring training games.”

”Poor room cleanliness upon arrival. Booked Mountain View room but looked at parking lot. There 3 day and received NO services, No clean towels, finally after multiple asks, had to go to reception 2 times to get towels. Room never cleaned/touched up despite 3 night stay. Just very poor customer service overall. Breakfast buffet was a joke. No cups in room for coffee maker. Bad experience. ”

”Quiet and clean.”

”Everyone i met at the front desk were lovely people and very helpful. I texted Shelley during the night because loud music and they said it would be checked. Amanda was very sweet and helpful as well. ”

”Love the Marriott brand! Always clean and consistent! The bed was amazingly comfortable this stay! Wow! Only a few lil hiccups like our room keys only worked intermittently and the paid parking (which is ridiculous at 20 bucks a day) didn’t work consistently and having children in the hotub doesn’t exactly spell relaxation especially the diapered ones! Yes we are that old! ”

”Breakfast was great. The suite layout was good for family. Kids really enjoyed the pool and hot tub, although the water was cloudy. We would stay here again.”

”Staff is friendly and welcoming!”

”Canyon Pool bar and grill didn't open at the time advertised. There is not 2 restaurants on site, only the Canyon Grill, which is at the pool and has limited hours. Prices were quite high too. The room was supposed to have a main kitchen and 2nd bedroom have a small kitchen area, it didn't have any type of kitchen in 2nd bedroom. Master bedroom had 2 tubes of used toothpaste on counter, fork in dishwasher and coffee spill in kitchen sink.Communication to/from property was ignored. I sent emails...

”Excellent ”

”Fabulous pool. Probably will need new chair cushions for 2027.”

”Very clean. Staff was kind and helpful. Breakfast was good. Really enjoyed our stay.”

”Was clean and staff very helpful. Would stay there again. ”

”N/A on the BUSINESS amenities...Gym was very adequate..Room was very nice, except for there were NO instructions on how to use the microwave....”

”Yes”