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Arvostelut: Courtyard by Marriott New York Manhattan/Upper East Side

3 out of 5

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 528 kautta 1175 arvostelua" "
Arvosana 8 - Hyvä. 336 kautta 1175 arvostelua" "
Arvosana 6 - OK. 177 kautta 1175 arvostelua" "
Arvosana 4 - Huono. 81 kautta 1175 arvostelua" "
Arvosana 2 - Hirveä. 53 kautta 1175 arvostelua" "

8,4/10

Siisteys

8,4/10

Henkilökunta ja palvelu

7,2/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

7,8/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Divya

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice neighborhood. It was Quiet, safe, and near great food and family who live in NYC.
Yöpyi 3 yötä toukokuussa 2024
Jeff vastasi 29.5.2024
Thank you very much for the wonderful feedback. We hope to see you again.

6/10 OK

Jessica

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The hotel looks nice and staff is amazing. My toilet was dirty, balcony doesn’t lock(I have a 9 year old with me), the sofa and chair are not that clean, and it took about 15-20 minutes to get checked in but they let my child pick out snack free of charge for the wait which was super nice of them.
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 27.5.2024
Jessica, thank you for recognizing our amazing team. It's wonderful to hear your child enjoyed the complimentary snack. We appreciate your feedback regarding the bathroom, balcony, and furniture and will address these areas to enhance our guests’ experience.

10/10 Loistava

Tracey

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
It was nice
Yöpyi 4 yötä toukokuussa 2024
Customer Service vastasi 26.5.2024
Tracey, thank you for your feedback! The team at Marriott Courtyard New York Manhattan/Upper East Side is delighted that you had a nice experience. We're looking forward to welcoming you back!

8/10 Hyvä

David

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great staff and a clean comfortable room.
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 26.5.2024
David, thank you for your positive feedback! The team at Marriott Courtyard New York Manhattan/Upper East Side is pleased to hear you enjoyed the comfort and cleanliness of your room. We look forward to welcoming you back soon.

10/10 Loistava

William, Raleigh

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We always stay at this Courtyard when visiting NYC. It appears they have updated the rooms. We enjoyed our stay very much.
Yöpyi 2 yötä toukokuussa 2024
Customer Service vastasi 25.5.2024
William, thank you for your kind words! The team at the Marriott Courtyard New York Manhattan/Upper East Side is thrilled that you enjoyed your stay and appreciated the room updates. We're looking forward to welcoming you back on your next visit to NYC!

10/10 Loistava

Elena

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
ALL of the staff was amazing and courteous. Very helpful and response to any issue was met immediately. We were 5 in the suite and towels were always provided. The only thing is the room needs updates and lots of improvement. Carpet super old and dingy (cannot vacuum anymore), bathroom old (but clean). Overall what I really liked the Staff for always being smiling and listened to all of our needs. 5 Stars to STAFF!
Yöpyi 2 yötä toukokuussa 2024
Customer Service vastasi 24.5.2024
Elena, thank you for your wonderful feedback about your recent stay at the Marriott Courtyard New York Manhattan/Upper East Side. The team is thrilled to hear your appreciation for their helpfulness and courteous service. Your kind words about their responsiveness and positive attitudes mean a lot. Your comments about the room updates have been noted. We're looking forward to welcoming you back soon!

6/10 OK

Shelly

Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet
Rooms good size, clean, staff a little friendly. Sparse amenities
Yöpyi 4 yötä toukokuussa 2024
Customer Service vastasi 22.5.2024
Shelly, thank you for sharing your thoughts. It’s great to know you appreciated the room size and cleanliness. We appreciate your feedback regarding the amenities and team interaction. Your comments are essential in helping us improve. We hope to have the opportunity to better serve you in the future.

10/10 Loistava

Vincent

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Really comfortable and friendly staff
Yöpyi 2 yötä toukokuussa 2024
Customer Service vastasi 20.5.2024
Vincent, thank you for your wonderful feedback about Marriott Courtyard New York Manhattan/Upper East Side. We are delighted to hear you found our accommodations comfortable and our team members friendly. We look forward to welcoming you back soon!

8/10 Hyvä

Brian

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We like New York for all the reasons we like this hotel location. The neighborhood is of interest with a variety of restaurants and good for walking as well as easy access to public transportation.
Yöpyi 3 yötä toukokuussa 2024
Customer Service vastasi 20.5.2024
Brian, the team at Marriott Courtyard New York Manhattan/Upper East Side is delighted that you enjoyed the vibrant neighborhood and convenient access to restaurants and public transportation. We're glad our location added to your positive New York experience. We hope to welcome you back for another great stay soon!

10/10 Loistava

Karen

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2024
Customer Service vastasi 20.5.2024
Karen, thank you for your positive rating of the Marriott Courtyard New York Manhattan/Upper East Side. We're delighted to know that you had a great experience. We look forward to welcoming you back soon!

10/10 Loistava

Christophe

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
loin du centre donc au calme, pas besoin de bouchons d’oreilles pour dormir… Pré du quartier huppé upper East side, metro a 7 minute. Nettoyage de qualité tous les jours, café et fontaine à eau à volonté
Yöpyi 7 yötä toukokuussa 2024
Customer Service vastasi 15.5.2024
Christophe, merci pour votre merveilleux avis sur le Marriott Courtyard New York Manhattan/Upper East Side ! Nous sommes ravis que vous ayez apprécié l'emplacement paisible et que vous ayez apprécié le ménage de haute qualité, ainsi que le café et la fontaine d'eau gratuits. C'est formidable de savoir que l'accès pratique au métro a bien fonctionné pour vous également. Nous avons hâte de vous accueillir à nouveau !

8/10 Hyvä

Jose, DeWitt

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Good hotel. Parking nearby is very expensive.
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 14.5.2024
Jose, it's wonderful to hear that you found Marriott Courtyard New York Manhattan/Upper East Side to be a good choice for your stay. Thank you for sharing your thoughts, we take note of your concern regarding the cost of nearby parking. We're looking forward to welcoming you back in the future.

10/10 Loistava

Paula

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 14.5.2024
Paula, we're thrilled you had such a fantastic experience at Marriott Courtyard New York Manhattan/Upper East Side. Your top rating is greatly appreciated. It is our pleasure to ensure guests are well-taken care of. We can't wait to welcome you back on your next visit to New York.

10/10 Loistava

Travis

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Enjoyed my stay
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 10.5.2024
Travis, it's wonderful to hear you enjoyed your stay at the Marriott Courtyard New York Manhattan/Upper East Side. Our team works hard to deliver exceptional experiences and your kind words are greatly appreciated. Looking forward to welcoming you back.

2/10 Hirveä

dragisi

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I can not comet bikose i dind stay i had to cancel bikose of the medical condition and the Marriott the don't want to acameneid my needs Thanks
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 9.5.2024
Dragisi, your review indicates that you faced some difficulties with the cancellation process due to a medical condition. Our main goal is to ensure guest satisfaction and we regret that we did not meet your expectations in this instance.

10/10 Loistava

Leilani, New York

Matkusti ryhmän kanssa, Matkusti lemmikkien kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fine.
Yöpyi 3 yötä helmikuussa 2024
Customer Service vastasi 2.5.2024
Thank you for sharing, Leilani!At Marriott Courtyard New York Manhattan/Upper East Side, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

8/10 Hyvä

Anita

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
A brief stay but comfortable.
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 29.4.2024
Anita, we're glad to hear your stay at the Marriott Courtyard New York Manhattan/Upper East Side was comfortable, even if brief. We hope to have the pleasure of welcoming you back in the future for a longer visit.

10/10 Loistava

Yvon, Quebec

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Exactement ce que nous avions vu dans la description
Yöpyi 3 yötä helmikuussa 2024
Customer Service vastasi 28.4.2024
Yvon, C'est formidable d'entendre que votre séjour au Marriott Courtyard New York Manhattan/Upper East Side était à la hauteur de vos attentes et que la description était exacte. Nous visons la transparence et la satisfaction. Nous attendons avec impatience votre prochaine visite.

2/10 Hirveä

Michael

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Pictures didn’t match the actual room. The bathtub wouldn’t drain so if you took a shower your feet were just submerged the whole time. The couch was dirty in the room. At 10am hotel security woke me up by banging on my door accusing me of smoking in my room, told me they had to come in and search the room. They didn’t find anything and I didn’t even get an apology. Terrible place. Worst Marriott I’ve stayed at
Yöpyi 4 yötä huhtikuussa 2024
Jeff vastasi 28.4.2024
Michael,We do apologize for the unsatisfactory stay that you had with us. We do pride ourselves in cleanliness and this will be addressed immediately. I would also like to extend my sincere apologies for the way you were treated by the security team.

4/10 Huono

Aloysius

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Really old and poorly maintained
Yöpyi 5 yötä huhtikuussa 2024
Customer Service vastasi 27.4.2024
Aloysius, we regret to hear your recent stay didn't meet your expectations. Our goal is to provide a well-maintained environment and it’s unfortunate it seemed otherwise during your visit. Your comments certainly give us areas to reflect upon in maintaining our property. Thank you for sharing and we hope to have the opportunity to better serve you in the future.

6/10 OK

DeLaine

Matkusti perheen kanssa
We needed to stay on the upper east side and this was the only property that fit our location needs. The staff was wonderful. The location was excellent. Dislikes were the noisy heater which didn’t seem to heat no matter what temperature we put it on. Also a very slow drain in the tub. Both these probably could have been fixed however we were in town for a funeral and didn’t want to deal with a lot of other issues.
Yöpyi 3 yötä huhtikuussa 2024
Customer Service vastasi 22.4.2024
DeLaine, it's helpful to know that our location was perfect for your needs and that you appreciated the dedication of our team members. We regret hearing about the issues with the heating unit and the bathroom drain, as we aim for a seamless stay for all guests. Next time, feel free to communicate any inconvenience no matter how small, as our team is prepared to assist with any matter promptly. We hope to have the opportunity to make your next stay more comfortable.

8/10 Hyvä

John

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Literally the *only* issue we had was that the room temp could not be set below 70F. The front desk told us the hotel's AC hadn't been turned on for the season yet. We prefer to sleep cold, so we opened the windows about an inch each, and the hotel gave us a box fan to draw in the outside air. Once we did that and shut off the room fan (with its 70F air), things cooled off quickly. But if it had been a warm or stuffy April week instead of nice and cool outside, we would have been miserable and likely had to find another hotel for our stay.
Yöpyi 4 yötä huhtikuussa 2024
Customer Service vastasi 22.4.2024
John, we appreciate your feedback on your stay at the Marriott Courtyard New York Manhattan/Upper East Side. We're glad to know the situation with the room temperature was managed effectively by improvising with the windows and fan. We completely understand that each guest has unique comfort needs. Rest assured, the timing of our air conditioning system’s activation is designed to accommodate the majority of weather expectations, and we are constantly reevaluating these measures to ensure guest satisfaction. We hope you will stay with us again and enjoy the optimal temperature you prefer.

6/10 OK

James

Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 22.4.2024
We appreciate you leaving your feedback with us, James.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Loistava

Paul

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 4 yötä huhtikuussa 2024
Customer Service vastasi 21.4.2024
Paul, it's great to see that you had a fantastic stay at the Marriott Courtyard New York Manhattan/Upper East Side. We truly appreciate your high rating on Expedia and look forward to welcoming you back for another top-notch experience in the future. Safe travels!

6/10 OK

Paulita

Matkusti perheen kanssa, Liikematkailija
Hyvää: Henkilökunta ja palvelu
The rooms were hot. Very uncomfortable at night. Can’t sleep. AC not working. Per the staff, AC is not turned on until near summer.
Yöpyi 2 yötä huhtikuussa 2024
Customer Service vastasi 19.4.2024
Paulita, your feedback is appreciated. We regret to hear that the comfort of your room did not meet expectations due to the temperature regulation. We realize a pleasant, cool environment is crucial to a good night's sleep. During certain times of the year, our climate control settings may need adjusting to suit all our guests. We will definitely record your valuable input for future improvements. Our team members are always available to assist in whatever capacity they can to improve our guests' experiences. We hope this one aspect does not deter you from considering us for future stays.

10/10 Loistava

Tiffany

Yöpyi 2 yötä huhtikuussa 2024
Customer Service vastasi 8.5.2024
Tiffany, we're extremely pleased to see your 5-star review! We're glad you had such a rewarding experience at the Marriott Courtyard New York Manhattan/Upper East Side. It's the positive feedback like yours that makes our team members strive to provide the best service possible. We eagerly await your next visit.

10/10 Loistava

Antonio

Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 7.5.2024
Antonio, thank you for choosing the Marriott Courtyard New York Manhattan/Upper East Side. It's wonderful to hear that your stay was of a high standard. We value your feedback and look forward to welcoming you back in the future.

4/10 Huono

Jane

Liikematkailija
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This facility was not very clean. The hotel has not been updated in a long time. I wouldn't recommend this Marriott.
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 15.4.2024
Jane, your feedback is noted and it's unfortunate to hear your recent visit didn't meet your expectations on our cleanliness standards and modernity. We are always working towards improving our premises to enhance guest satisfaction. Your recommendation is valuable, and it spurs us to continually better our services. We hope you grant us another chance to serve you, and exceed your expectations next time.

4/10 Huono

Odile

Matkusti kumppanin kanssa
It was located at a convenient spot for us. The room was clean although the bedding had a distinct odor. I resented having to do the valet parking through yet another machine. And the surcharge that they wanted to impose for early checking? Over $100? What the heck? Outrageous. The staff was ok, just ok. I will avoid this hotel in the future.
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 15.4.2024
Odile, we're glad to hear that the location of our establishment met your needs and that your room was maintained to a clean standard. Regarding the situation with valet parking and the early check-in fee, we strive to balance convenience with efficient services. Our team members aim to ensure all guests have a seamless experience. Based on your comments, it's clear that some aspects didn't meet your expectations. We value your feedback and will use it to improve. It's disheartening to hear you might not return and we hope to have the opportunity to provide a better experience in the future.

6/10 OK

Florette, Miami

Rooms were extremely dark with poor lighting
Yöpyi 4 yötä huhtikuussa 2024
Customer Service vastasi 14.4.2024
Florette, it's regrettable to hear about the dimly lit state of your room. Ensuring our guests have a comfortable stay is important to us. Your feedback about room lighting will be shared with the concerned team for review. We appreciate your input and hope to host you again to deliver a more satisfactory experience.

8/10 Hyvä

Marina

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 14.4.2024
Thanks for the 4/5 rating, Marina!We're happy you had such a lovely stay at Marriott Courtyard New York Manhattan/Upper East Side! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 Hyvä

Gonensin Ozan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä huhtikuussa 2024
Customer Service vastasi 9.4.2024
Gonensin, thank you for taking the time to rate Marriott Courtyard New York Manhattan/Upper East Side on Expedia. Your assessment is valuable and we always strive to exceed expectations. We look forward to hosting you again soon.

10/10 Loistava

Laurence

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Je recommande cet endroit !
Yöpyi 4 yötä huhtikuussa 2024
Customer Service vastasi 7.4.2024
Laurence, merci beaucoup! Votre recommandation fait grand honneur à Marriott Courtyard New York Manhattan/Upper East Side. Nous espérons vous revoir très bientôt.

10/10 Loistava

Anne-Marie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 11 yötä maaliskuussa 2024
Jeff vastasi 7.4.2024
Thank you very much for the wonderful review. We hope to see you again!

6/10 OK

Bernardino

Matkusti perheen kanssa
Nice property, just needs updating.
Yöpyi 4 yötä huhtikuussa 2024
Customer Service vastasi 6.4.2024
Bernardino, we appreciate your feedback. Our team is continuously striving to enhance our property's experience. We hope for another chance to impress you with the ongoing improvements.

6/10 OK

Jill

Yöpyi 8 yötä maaliskuussa 2024
Customer Service vastasi 25.4.2024
Jill, it appears you've provided a rating but didn't leave any comments. We sincerely thank you for taking the time to rate your stay. If there are any specific areas where we could improve or if there's anything that you particularly enjoyed, we would be eager to hear from you. This will greatly help us in making sure all our guests have a satisfying experience. We hope to have the opportunity to welcome you back in the future.

6/10 OK

oscar

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Poor air circulation in rooms. Had to have the air on all night. Sofa bed was broken. Place is a bit run down
Yöpyi 4 yötä maaliskuussa 2024
Customer Service vastasi 5.4.2024
Oscar, we're sorry to hear about the issues you experienced concerning room comfort and facility maintenance. It seems we missed our mark in providing the standard of stay we aim for. Remember that our team members are always ready to help and address concerns you may have during your stay. Your feedback is valuable and will be shared with our team so we can continuously improve our guest experience. We hope to get the chance to serve you better in the future.

10/10 Loistava

Yiying

Hyvää: Majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Customer Service vastasi 5.4.2024
Yiying, thank you for your perfect score! It's truly heartwarming to know you had a great stay at Marriott Courtyard New York Manhattan/Upper East Side. We hope to welcome you back soon for more memorable experiences. Safe travels!

10/10 Loistava

dorothy m

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä maaliskuussa 2024
Customer Service vastasi 4.4.2024
Thanks for the perfect rating, Dorothy! We can't wait to see you again soon for another amazing experience at Marriott Courtyard New York Manhattan/Upper East Side. Have a great day!

4/10 Huono

Chris

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Staff were most unhelpful at assisting us with transportation to the airport despite asking in advance of our need to get a taxi to the airport. Two different staff members insisted we would have no trouble hailing a taxi out the front of the hotel and that they couldn’t arrange for a taxi to collect us from the hotel. We spent 45 minutes in van trying to do so before we were advised that they have a direct phone service that we could ise ourselves to arrange a taxi. They even sent an elderly lady out the front of the hotel to hail a taxi by herself. It was only after we advised her to go back inside the hotel and get the hotel staff to help her that they provided any assistance to her. Poor performance from hotel staff with our only request from them in our 8 night stay.
Yöpyi 8 yötä maaliskuussa 2024
Customer Service vastasi 3.4.2024
Chris, it's disappointing to hear about your experience with our team members. We value your feedback regarding the transportation issue to the airport. Please know our aim is to assist all guests effectively, including in matters like securing transportation. It's unfortunate this wasn't your experience. We assure you that steps are being taken to reinforce appropriate protocols with our team. Thank you for bringing this issue to our attention and helping us to improve.

8/10 Hyvä

Melissa

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 3.4.2024
Melissa, it's fantastic to hear that you enjoyed your experience at the Marriott Courtyard New York Manhattan/Upper East Side. We hope your travels bring you back to us soon.

2/10 Hirveä

Joelle

The mattress had a huge dip on one side. The AC didn’t work, the room stayed hot and stuffy all night.
Yöpyi 1 yön maaliskuussa 2024
Customer Service vastasi 2.4.2024
Joelle, we regret to hear about the issues you encountered with the comfort of your room. Your experience isn't representative of the quality we strive to provide. We have noted your feedback about the mattress and air conditioner and will certainly address this with the relevant teams. We hope to have an opportunity in the future to provide a better experience.

4/10 Huono

Deborah

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
There was no air conditioning and our room was very hot.
Yöpyi 2 yötä maaliskuussa 2024
Customer Service vastasi 2.4.2024
Deborah, we appreciate you taking the time to share your recent experience with us. It appears you faced an issue with the temperature regulation in your room. We'd like to assure you that comfort of our guests is our top priority, and we have mechanisms in place to immediately rectify such matters. Do not hesitate to reach out to our team members for any issues during your stay. We hope we have another opportunity to host you for a more comfortable experience.

8/10 Hyvä

BERK

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Pros: Not far away from the subway q and n which are convenient, clean and new. Also close to parks nearby to enjoy the east river views. Cons: The price is quite considering there were much cheaper options with better amenities in downtown. The common spaces were quite limited.
Customer Service vastasi 29.3.2024
Berk, it's wonderful to hear you found the Marriott Courtyard New York Manhattan/Upper East Side’s location convenient and enjoyable, with easy subway access and relaxing parks nearby.Regarding your concerns about the value and available amenities compared to other locations, we constantly strive to balance competitive market rates with quality service and facilities. Your constructive feedback about the extent of our common areas has also been noted, as we always work to enhance the overall appeal of our hotel. We hope you will give us the opportunity to better serve you on your next visit.

10/10 Loistava

Yiying

Hyvää: Siisteys
Yöpyi 3 yötä maaliskuussa 2024
Customer Service vastasi 29.3.2024
Yiying, thank you for choosing the Marriott Courtyard New York Manhattan/Upper East Side. We're thrilled to see you had a great stay! We hope to have the pleasure of hosting you again in the future.

6/10 OK

Selena

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet
We were there for 15 days. The room service was okay, however, the rooms were dusty and were not vacuumed everytime we wanted service. If you want to sleep in mornings, you will get woken by slamming doors. The location was perfect because I was there for medical appointments at Lennox Hill Hospital so it was close by and wasnt exspensive by Uber. There was a full pharmacy a few blocks away and grocery store on the corner nearby if needed. I appreciated the unlimited complimentary tea, coffee, hot chocolate and infused water, a definite plus. The gym was great as well and the laundry facilities. The hotel definitely can benefit having a continental breakfast. I would definitely stay there again if needed. Minor fixes would have gotten them a 5 star from me otherwise.
Yöpyi 15 yötä maaliskuussa 2024
Customer Service vastasi 27.3.2024
Selena, thank you for sharing your stay experience. It's pleasing to hear that our location met your needs and you enjoyed amenities like the complimentary tea and coffee as well as our fitness facilities. We acknowledge your comments about the room cleanliness and noise levels and will work toward enhancing those aspects. Your suggestion about adding a continental breakfast is well-received and will be considered. We're delighted to know you'd visit us again. Looking forward to welcoming you back to Marriott Courtyard New York Manhattan/Upper East Side for an even better experience.

8/10 Hyvä

Sheryl

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
the man who checked us in was able to add our stay to my husband's Marriott points
Yöpyi 3 yötä maaliskuussa 2024
Customer Service vastasi 27.3.2024
Sheryl, it's wonderful to hear that your check-in process at Marriott Courtyard New York Manhattan/Upper East Side went smoothly and that your stay was added to your husband's Marriott points. Our colleagues always strive to ensure guest needs are taken care of. We look forward to welcoming you back in the future.

10/10 Loistava

Agatha

Yöpyi 1 yön maaliskuussa 2024
Customer Service vastasi 13.4.2024
Thank you for the amazing rating, Agatha!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Marriott Courtyard New York Manhattan/Upper East Side soon!Thanks again for leaving your feedback!

10/10 Loistava

Agatha

Room is clean Staffs are friendly That’s all I need
Yöpyi 1 yön maaliskuussa 2024
Jeff vastasi 26.3.2024
Thank you very much for the wonderful review and for staying with us! We hope to see you again soon!

10/10 Loistava

Thomas

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä maaliskuussa 2024
Customer Service vastasi 20.3.2024
Thomas, we're thrilled to see you enjoyed your stay at the Marriott Courtyard New York Manhattan/Upper East Side. Your five-star rating speaks volumes about your experience, and we want to thank you for sharing your feedback. We hope to have you with us again in the future.