Kaikki näytetyt arvostelut ovat peräisin oikeilta asiakkailta. Vain meidän kauttamme majoituksen varanneet matkailijat voivat lähettää arvostelun. Tarkistamme arvostelut ohjeidemme mukaisesti ja julkaisemme kaikki arvostelut, niin positiiviset kuin negatiiviset.LisätietojaAvautuu uuteen ikkunaan
Arvosana 10 - Loistava. 508 kautta 905 arvostelua" "
10–Loistava
508
Arvosana 8 - Hyvä. 243 kautta 905 arvostelua" "
8–Hyvä
243
Arvosana 6 - OK. 88 kautta 905 arvostelua" "
6–OK
88
Arvosana 4 - Huono. 35 kautta 905 arvostelua" "
4–Huono
35
Arvosana 2 - Hirveä. 31 kautta 905 arvostelua" "
2–Hirveä
31
8,8/10
Siisteys
8,8/10
Henkilökunta ja palvelu
8,8/10
Palvelut/mukavuudet
8,6/10
Majoituspaikan kunto ja tilat
8,4/10
Ympäristöystävällisyys
Arvostelut
10/10 Loistava
Tarkistettu asiakas
20.11.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Tarkistettu asiakas
Yöpyi 3 yötä lokakuussa 2023
Quality Manager vastasi 24.11.2023
Bonjour, Our Valued Guest!Thank you for giving us rating on Expedia. We are pleased to see we received an excellent score and we are able to craft beautiful experience for you. We look forward to your return at our resort.Sincerely,AnneQuality & Gues Experience Manager
8/10 Hyvä
Laura
2.10.2023
Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Laura
Yöpyi 5 yötä syyskuussa 2023
Quality & Guest Experience Manager vastasi 3.10.2023
Bonjour, Laura!Thank you for the positive rating you have shared with us. It fills us with joy to understand that your stay was a wonderful one and up to your expectations. We are all looking forward to your return, whenever your travel brings you back to Bali, the Island of Gods. Best Regards,AnneQuality & Guest Experience Manager
8/10 Hyvä
Tarkistettu asiakas
13.11.2017
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hotel was good, breakfast grate. Only thing what should have done better was bathroom cleaning.
Tarkistettu asiakas
Yöpyi 2 yötä marraskuussa 2017
Sylvain Pasdeloup vastasi 24.11.2017
Dear Valued Guest,
Bonjour! Selamat Siang!
Thank you for sharing your insights from your recent stay at Sofitel Bali Nusa Dua Beach Resort, we always appreciate hearing back from our guests.
Whilst we are glad that you enjoy your overall experiences with us, it is regrettable that the cleanliness of your bathroom did not meet your expectations. Please be assured that your feedback have been shared and strongly highlighted to our Director of Rooms for immediate review and follow up as this is not reflecting the standard of service we usually extend to our guests. Nonetheless, we still hope it did not fluster too much the rest of your pleasant stay with us.
We look forward to welcoming you back at our resort and serving you better in the future.
Sincerely,
Sylvain Pasdeloup
General Manager
Sofitel Bali Nusa Dua Beach Resort
6/10 OK
Tarkistettu asiakas
31.8.2017
Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Lovely beach front,
More suited for younger visitors. Rooms not very practical. Lots of glass panels in dining area , a bit unsafe.
Tarkistettu asiakas
Yöpyi 7 yötä elokuussa 2017
8/10 Hyvä
Niko, Helsinki
7.10.2015
Hyvää: Siisteys ja henkilökunta ja palvelu
Rentoa ja helppo lomailua
Kiva resort... Ystävällinen henkilökunta. Paikoittain hiukan jo kulunut vaikka hotelli on aika nuori. Huone oli hyvä joskin kaappi ja laatikko tilaa ei ollut, eli parin viikon lomalla joutuu elämään matkalaukusta!
Niko
6/10 OK
Tarkistettu asiakas
26.7.2015
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Tarkistettu asiakas
Eric vastasi 26.9.2015
Hyvä arvostetaan Vieras,
Haluaisin aluksi kiittää teitä majoittuessa Sofitel Bali Nusa Dua Beach Resort. Pahoittelemme, jos löytyisi palvelu raukeaa olet kohdannut aikana luonamme. Toivomme kokemus ei muuta luottamuksesta Sofitel Bali Nusa Dua, ja että annatte meille mahdollisuuden toivottaa sinut jälleen.
terveisin,
Sylvain PASDELOUP
toimitusjohtaja
10/10 Loistava
lisa
Matkusti kumppanin kanssa
14.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great value. Delightful staff. Check in was slow but the amenities made up for it.
lisa
Yöpyi 7 yötä toukokuussa 2024
8/10 Hyvä
ANTHONY
Matkusti perheen kanssa
7.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Breakfast was average comparing it to other resorts, service at breakfast was again average had to ask multiple times for simple things like water, napkins etc.
they had run out of butter one morning. Other than that it’s a nice resort poolside service was great, dinners were also great.
ANTHONY
Yöpyi 2 yötä toukokuussa 2024
10/10 Loistava
Brett
Matkusti perheen kanssa
3.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
.
Brett
Yöpyi 7 yötä huhtikuussa 2024
8/10 Hyvä
Sophia
Matkusti perheen kanssa
20.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful resort. Would stay again. Food however at buffet was ok. I’ve had better.
Sophia
Yöpyi 5 yötä huhtikuussa 2024
10/10 Loistava
Damar
Matkusti perheen kanssa
18.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Sofitel Nusa Dua is really great. The facilities, the ambience, the cleanliness are really top. But, most importantly, the staffs are really nice and welcoming.
The only downside is that they fold the beach bench by 8 PM. Sometimes I like to sit and walk by the beach at night.
However, overall, great experience with the Sofitel Nusa Dua
Damar
Yöpyi 5 yötä maaliskuussa 2024
Quality & Guest Experience Manager vastasi 21.3.2024
Bonjour, Damar!Thank you for the perfect score you shared with us. It warms our heart to hear that you had an amazing stay at Sofitel Bali Nusa Dua Beach Resort. What makes me more delighted is seeing that the services extended by our Ambassadors could impress your latest stay with us. We definitely look forward to your return, hopefully soon. Sincerely,AnneQuality & Guest Experience Manager
10/10 Loistava
Pravin
4.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very friendly and helpful staff and service
Pravin
Yöpyi 3 yötä helmikuussa 2024
Quality & Guest Experience Manager vastasi 21.3.2024
Bonjour, Pravin!Thank you for posting your feedback on Expedia. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager
8/10 Hyvä
Pascal
21.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
mooi resort
prachtig resort voor wie enkel van relaxen houdt. Weinig of niets te doen in onmiddellijke omgeving
Pascal
Yöpyi 3 yötä helmikuussa 2024
Quality & Guest Experience Manager vastasi 22.2.2024
Bonjour, Pascal!We really appreciate the time you sparred to rate us online. It is delightful to see your high score and understand that you had a lovely staycation with us at Sofitel Bali Nusa Dua Beach Resort. Looking forward to welcoming you back again in not so distant future. Sincerely,AnneQuality & Guest Experience Manager
8/10 Hyvä
Jerome R
14.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great staff
The hotel was good overall , little dated in some areas . Hotel was clean and pools were great . Ocean view room was a little disappointing with the extra you pay but they moved us over with better view. Breakfast was great and employees service anywhere in hotel was excellent anywhere you went . Overall we enjoyed our stay at the hotel .
Jerome R
Yöpyi 7 yötä helmikuussa 2024
Quality & Guest Experience Manager vastasi 20.2.2024
Bonjour, Jerome!It truly delights us to hear that you loved our resort and were able to feel the genuine hospitality delivered by our team. However, it saddened us to hear that your stay was flustered by the initial ocean view room that was not entirely up to your expectations, as well as the overall resort's conditions. We would really appreciate if you can share more details so we can improve in the future. Nonetheless, we really hope this did not deter you from coming back again to our Magnifique resort in the near future. Sincerely,AnneQuality & Guest Experience Manager
10/10 Loistava
David
7.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Overpriced for Bali
Overpriced for Bali. While an amazing resort and you got 5 star. I’ve stayed in other 5 star resorts and had better. Would not stay here again, but again a great experience
David
Yöpyi 2 yötä tammikuussa 2024
Quality & Guest Experience Manager vastasi 20.2.2024
Bonjour, David!Though we are glad to hear that you were satisfied with the latest stay you had in our resort, it saddened us to hear that your overall stay was flustered. Our price is accessed and set with careful considerations and comparison to our competitors in the areas, which we regret you found it not up to your expectations.At Sofitel, we take our guest’s feedback extremely seriously as we aim to create a wonderful experiences to all our guests, and I am glad you are willing to share it directly with us. Nonetheless, I hope this will not fluster your experience much nor deter you from coming back again to our resort, whenever your travel brings you back to Bali. Sincerely,AnneQuality & Guest Experience Manager
6/10 OK
Adrian
7.2.2024
Hyvää: Siisteys ja palvelut/mukavuudet
Staff overattentive and pushing for extra add ons when you are dining or by the pool. Overall resort was nice but elements like the pool had some run down sections.
Adrian
Yöpyi 3 yötä tammikuussa 2024
Quality & Guest Experience Manager vastasi 22.2.2024
Bonjour, Adrian!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. I regret to see the average score you gave us on your recent experience, which was detracted by the service attentiveness from the staff. I understand your points on this matter and please rest assured as I will be reviewing this further with the relevant team. Thank you for sharing this with us and we hope we can better serve you on your next stay with us.Regards,AnneQuality & Guest Experience Manager
8/10 Hyvä
Rory
Matkusti pienten lasten kanssa
28.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We stayed as a family of three with a toddler and were extremely happy with the main pool, kids water area, open manicured gardens and pathways in and around the resort and along the beach. Our one bedroom was large and very clean which was ideal for all sharing the same space - we loved the balcony with pool views and swinging chair.
All staff were so lovely and welcoming. A special thank you to the morning staff that were quick to assist us and our toddler at the buffet breakfast and an extra special thank you to Eka who looked after our son at the childcare and also a couple of evenings of babysitting - we felt very comfortable that our child was in good care.
The Italian restaurant and the buffet breakfast were highly enjoyable. Our only slight negative comment is that the other resort dining options were heavy on Western food (and very Mexican dish skewed) menus and the quality wasn't as good as expected.
Rory
Quality & Guest Experience Manager vastasi 20.2.2024
Bonjour, Rory!Thank you for sharing your thoughts towards Sofitel Bali Nusa Dua Beach Resort. I am glad to hear that your family staycation with us was a lovely one. It even makes me more excited to see that your family could feel the genuine service of our Ambassadors, as it is what we strive every day. Your comments related to the food options and quality have been highlighted and shared accordingly to the relevant department heads for further review and improvements. Nonetheless, we hope this did not fluster your experience much and we look forward to your return. Sincerely,AnneQuality & Guest Experience Manager
10/10 Loistava
Ian
Matkusti perheen kanssa
22.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff were amazing, which made our stay incredible.
Ian
Yöpyi 7 yötä tammikuussa 2024
Quality & Guest Experience Manager vastasi 20.2.2024
Bonjour, Ian!Thank you for posting your feedback online. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager
10/10 Loistava
Jacqueline
Matkusti kumppanin kanssa
8.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Sofitel Nusa Dua, offers so many amentias it's unbelievable. Bubble Baths, room Spritz's bike trips, yoga classes, the list goes on and on. The staff is so gracious and friendly.
Excellent Hotel
Jacqueline
Yöpyi 4 yötä tammikuussa 2024
Quality & Guest Experience Manager vastasi 20.2.2024
Bonjour, Jacqueline!Thank you for posting your feedback on Expedia. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager
2/10 Hirveä
Tarkistettu asiakas
Matkusti perheen kanssa
8.1.2024
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Worst Experience Ever
The room and the bathroom are outdated. Breakfast was bad. The worst of all, I had a horrible experience, it was on the second day of my staying. I was taking a nap, then somebody rang the doorbell and shouted check out time. When I opened the door, she said she is from frontdesk and said to me I have to check out. I said, my stay is until tomorrow, then she checked her ipad and easily said I am sorry. She pretended asking me if probably I need something. Just slammed the door in front of her face. What a very bad experience staying in 5 stars hotel with this kind of treatment. It never happens to me this kind of service ever with other hotels.
Tarkistettu asiakas
Yöpyi 1 yön tammikuussa 2024
Quality & Guest Experience Manager vastasi 22.2.2024
Bonjour, Valued Guest!Thank you for sharing your feedback on our Hotelscom. I regret to read your feedback on the recent stay you had with us as it was not something we strive for our guest experience. Please rest assured as I take your feedback seriously and I will have this discussed personally with the relevant team for our further review and necessary improvements. We thank you for letting us know on this and we hope we can serve you better in the future.Regards,AnneQuality & Guest Experience Manager
10/10 Loistava
Scott
Matkusti perheen kanssa
7.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
So beautiful & relaxing. Very friendly staff. Lovely gardens. Breakfast was amazing.
Scott
Yöpyi 4 yötä joulukuussa 2023
Quality & Guest Experience Manager vastasi 20.2.2024
Bonjour, Scott!We appreciate the feedback you shared with us online. I am filled with joy to read such an amazing review you posted on Expedia. Knowing that our valued guest could thoroughly enjoy their moments spent with us is truly rewarding for us all. Obviously, we loved having you with us and we look forward to another pleasure of welcoming you back at the resort whenever your travel brings you back to Bali.Sincerely,AnneQuality & Guest Experience Manager
4/10 Huono
Christiana
Matkusti perheen kanssa
6.1.2024
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Water flow from bathroom to the room
Christiana
Yöpyi 1 yön tammikuussa 2024
Quality & Guest Experience Manager vastasi 20.2.2024
Bonjour, Christiana!Thank you for leaving us a positive rating online. Though we are glad to see that your overall stay was a good one, I regret to hear that your stay was flustered, especially by the room condition that was not entirely up to your expectations. Rest assured as your comments have been shared accordingly to our Housekeeping Manager and the Chief Engineer for immediate actions. We hope this did not fluster your experience much nor deter you from coming back again to our resort in the near future. Sincerely,AnneQuality & Guest Experience Manager
10/10 Loistava
Bimal
Matkusti perheen kanssa
1.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property is good. The bathroom and toilet need fans so that mist doesn’t deposit on mirrors and walls. The beach is not ideal for swimming as other properties nearby.
Bimal
Yöpyi 7 yötä joulukuussa 2023
Quality & Guest Experience Manager vastasi 20.2.2024
Bonjour, Bimal!Thank you for leaving us such a perfect score through our Expedia page. Though it is delightful to see your positive comments towards our property, it saddened us to hear that your overall experience was flustered by the bathroom conditions in the room. Please rest assured as your comments have been highlighted to our management team for further review and considerations. At Sofitel, our guest's feedback is our top priority, hence, we would like to thank you for sharing your input with us. We definitely look forward to your return, in not too distant future.Sincerely,AnneQuality & Guest Experience Manager
10/10 Loistava
Nicky Andrew
Matkusti pienten lasten kanssa
30.12.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Relaxing, great friendly staff, outstanding landscaping
Nicky Andrew
Yöpyi 7 yötä joulukuussa 2023
Quality & Guest Experience Manager vastasi 20.2.2024
Bonjour, Nicky!Thank you for reviewing us online. It fills us with joy to see that your experience was something you are fond of. The team will be delighted to know that our valued guest could thoroughly enjoy the stay at the resort. We really are thankful for sharing this and we hope to see you again whenever you return to Bali.Sincerely,AnneQuality & Guest Experience Manager
6/10 OK
Paula
28.12.2023
Paula
Yöpyi 4 yötä joulukuussa 2023
Quality & Guest Experience Manager vastasi 20.2.2024
Bonjour, Paula! Thank you for leaving your rating online. I am saddened to see the low score you gave. We place an importance on hearing our guest feedback and we hope to have more details on your feedback so we could analyse and identify the areas in need of improvement. Nonetheless, we thank you for staying with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager
10/10 Loistava
Jill
Matkusti perheen kanssa, Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
27.12.2023
Hyvää: Palvelut/mukavuudet
Jill
Yöpyi 4 yötä joulukuussa 2023
Quality & Guest Experience Manager vastasi 20.2.2024
Bonjour, Jill!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager
10/10 Loistava
Rajesh A
18.12.2023
Hyvää: Henkilökunta ja palvelu
Rajesh A
Yöpyi 3 yötä joulukuussa 2023
10/10 Loistava
Ryna
Matkusti pienten lasten kanssa
18.12.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Spoilt for choice with the restaurants, reasonably priced also. Peaceful atmosphere with a wide range of activities, private beach, massage on the beach or at the spa. Kids club, 4 pools also. Stayed in the twin plunge pool room.which is stunning. Twin beds are big enough to have two people. Breakfast buffet was amazing. All different cuisines, many dishes changing everyday. A very memorable experience and highly recommend.
Ryna
Yöpyi 5 yötä joulukuussa 2023
10/10 Loistava
Russi
Matkusti kumppanin kanssa
13.12.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Russi
Yöpyi 3 yötä joulukuussa 2023
Quality Manager vastasi 17.12.2023
Bonjour, Russi!Thank you for sharing your rating online. We are delighted to understand that your experience is up to your expectations and we would be thrilled to welcome you back in the near future.Best Regards,AnneQuality & Guest Experience Manager
10/10 Loistava
Ahmet M
30.11.2023
Ahmet M
Yöpyi 4 yötä marraskuussa 2023
10/10 Loistava
Liza
29.11.2023
Liza
Yöpyi 3 yötä marraskuussa 2023
8/10 Hyvä
Takamichi
Liikematkailija
28.11.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Bonjour, Takamichi!We appreciate the feedback you shared online on Expedia. It pleases us to see how much you enjoy your stay with us. We thank you for sharing this and we hope to see you again soon at our resort.Best Regards,AnneQuality & Guest Experience Manager
6/10 OK
Salene
24.11.2023
Hyvää: Siisteys
It's a large complex with 413 rooms. I think the hotel would be more suited for an all-inclusive as it has that feel about it. The restaurants are overpriced.
The rooms are okay but a little worn in places (ie, around the faucets). There was only one USB port in the room (which was broken) and as the hotel is 10 years old, I would recommend a refurb in the next few years.
The room also needs a full length mirror in the right place and not in the closet!
Although the breakfast buffet had a good selection, the food was lukewarm/cold.
I was refused a beach towels I was informed that the beach didn't 'open' until 10:00!
Salene
Yöpyi 5 yötä marraskuussa 2023
Quality Manager vastasi 25.11.2023
Bonjour, Salene!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. I regret to understand that the stay fell below your expectations. We value all our guests feedback and I took notes on your constructive feedback related with the rooms, food at breakfast as well as the beach towels service. Please be rest assured as I will personally discuss and highlight your concern to the relevant team leaders to ensure it is reviewed and addressed appropriately.We thank you for sharing this with us and we hope to have another chance to serve you better in the future.Sincerely,AnneQuality & Guest Experience Manager
8/10 Hyvä
MASAYUKI
23.11.2023
MASAYUKI
Yöpyi 3 yötä marraskuussa 2023
Quality Manager vastasi 25.11.2023
Bonjour, Masayuki!Thank you for leaving your rating on Hotels.com. I am pleased to know that you could enjoy your stay at our hotel and could leave with many beautiful memories made at our resort. We thank you for choosing our hotel and we hope to see you again soon.Regards,AnneQuality & Guest Experience Manager
2/10 Hirveä
Arya
20.11.2023
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Arya
Yöpyi 4 yötä marraskuussa 2023
Quality Manager vastasi 24.11.2023
Bonjour, Arya!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort.I regret to see the low score you gave us following your recent stay and we wish to know more of it so we can accurately pinpoint the areas concerned.Thank you for sharing your feedback with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager
10/10 Loistava
Tanya
Matkusti kumppanin kanssa
6.11.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing service and food options
Pool and pool bar were a highlight
Tanya
Yöpyi 7 yötä lokakuussa 2023
Quality & Guest Experience Manager vastasi 7.11.2023
Bonjour, Tanya!We appreciate the feedback you shared with us online. I am filled with joy to read such an amazing review you posted on Expedia page. Knowing that our valued guest could thoroughly enjoy their moments spent with us is truly rewarding for us all. Obviously, we loved having you with us and we look forward to another pleasure of welcoming you back at the resort whenever your travel brings you back to Bali.Sincerely,AnneQuality & Guest Experience Manager
10/10 Loistava
Laura, Ryde
Matkusti perheen kanssa
1.11.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful resort in the heart of Nusa Dua. Very clean and modern rooms with excellent amenities. Staff are very friendly and helpful. Excellent selection at the buffet breakfast.
Laura
Yöpyi 4 yötä lokakuussa 2023
Quality & Guest Experience Manager vastasi 2.11.2023
Bonjour, Laura!Thank you for the perfect score and review you posted through our Expedia page. It delights us to hear that you loved staying with us and were impressed by the sumptuous breakfast selections at Kwee Zeen, as well as the genuine hospitality rendered by our team. Hope there will be a chance to serve you back again in the near future. Best Regards,AnneQuality & Guest Experience Manager
10/10 Loistava
Lilly
Matkusti pienten lasten kanssa
31.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great resort for family visit, very friendly and helpful stuff.
Lilly
Yöpyi 4 yötä lokakuussa 2023
Quality & Guest Experience Manager vastasi 1.11.2023
Bonjour, Lilly!Thank you for posting your feedback online. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager
10/10 Loistava
Maritza Perez
Matkusti kumppanin kanssa
30.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful hotel and the service is excellent. They really cater to your needs.
Maritza Perez
Yöpyi 11 yötä lokakuussa 2023
Quality & Guest Experience Manager vastasi 31.10.2023
Bonjour, Maritza!We thank you for sharing the review online. We are pleased to see the excellent score you gave which allows us to learn that your stay was up to your expectations. We are grateful to have the chance of serving you and we hope to see you again in the future.Sincerely,AnneQuality & Guest Experience Manager
10/10 Loistava
Nadine
Matkusti perheen kanssa
25.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Can ou say but an excellent stay. Food service activities. Everything exceptional
Thank you
Nadine
Yöpyi 4 yötä lokakuussa 2023
Quality & Guest Experience Manager vastasi 25.10.2023
Bonjour, Nadine!Thank you for the review you left on our online platform. We are delighted to see the perfect score you gave us following your recent experience with us. I am pleased to know that you managed to have such a wonderful time at our resort. We thank you for staying with us and look forward to welcoming you back in the future.Sincerely,AnneQuality & Guest Experience Manager
10/10 Loistava
Yunita
18.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Honeymoon trip
Amazing stay for our honeymoon at Sofitel Nusa Dua. The view is amazing, the facilities are incredible, the hospitality & services are great. Breakfast choices are great, we had a wonderful experience
Yunita
Yöpyi 2 yötä lokakuussa 2023
Quality & Guest Experience Manager vastasi 19.10.2023
Bonjour, Yunita! Thank you for such an amazing review you gave us. It warms our hear to see that we have managed to create a Magnifique honeymoon experience for you while staying at Sofitel Bali Nusa Dua Beach Resort. We are definitely look forward to your return, whenever you come back again to Bali, the Island of Paradise.Sincerely,AnneQuality & Guest Experience Manager
10/10 Loistava
Kurumi
17.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Kurumi
Yöpyi 3 yötä lokakuussa 2023
Quality & Guest Experience Manager vastasi 19.10.2023
Bonjour, Kurumi!We thank you for sharing the review online. We are pleased to see the excellent score you gave which allows us to learn that your stay was up to your expectations. We are grateful to have the chance of serving you and we hope to see you again in the future.Sincerely,AnneQuality & Guest Experience Manager
10/10 Loistava
Rachel
10.10.2023
Rachel
Yöpyi 5 yötä lokakuussa 2023
Quality & Guest Experience Manager vastasi 31.10.2023
Bonjour, Rachel!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager
8/10 Hyvä
Zivka
Matkusti perheen kanssa
9.10.2023
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Zivka
Yöpyi 7 yötä syyskuussa 2023
Quality & Guest Experience Manager vastasi 11.10.2023
Bonjour, Zivka!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager
10/10 Loistava
Gareth
Matkusti kumppanin kanssa
26.9.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had a wonderful stay at this hotel.
The staff worked very hard to give excellent service and the location and facilities are superb.
We didn't want to leave!
Gareth
Yöpyi 11 yötä syyskuussa 2023
Quality & Guest Experience Manager vastasi 27.9.2023
Bonjour, Gareth!We thank you for the perfect review you shared on Expedia page. Indeed, the team at Sofitel Bali Nusa Dua always strive to create a Magnifique journey to our guests, and I am glad to hear that our Ambassadors have once again managed to craft one for you. Looking forward to your return, whenever your travel brings you back to Bali. Best Regards,AnneQuality & Guest Experience Manager
10/10 Loistava
Lama
17.9.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Lama
Yöpyi 2 yötä syyskuussa 2023
Quality & Guest Experience Manager vastasi 18.9.2023
Bonjour, Lama!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the perfect rating and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager
10/10 Loistava
Lucy
Matkusti kumppanin kanssa
14.9.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I cannot recommend this hotel enough! My husband and I stayed for two weeks in a room with a private pool and the whole stay was beyond our wildest dreams! The hotel is absolutely stunning and immaculate. The location is paradise. So calm and peaceful. The most amazing and special thing about the hotel is the staff - they go above and beyond ! Balinese people are truly amazing and made our honeymoon something we will cherish forever.
You know how amazing your honeymoon was when you have tears leaving the hotel !!
Lucy
Yöpyi 13 yötä syyskuussa 2023
Quality & Guest Experience Manager vastasi 15.9.2023
Bonjour, Lucy!Thank you for celebrating your honeymoon with us at Sofitel Bali Nusa Dua Beach Resort. It delights us the most to see that our guests were able to enjoy their stay and could feel the warm hospitality extended by our team. We thank you once again for your recommendations and looking forward to your upcoming return, whenever your travel brings you back to Bali, the Island of Gods. Best Regards,AnneQuality & Guest Experience Manager
4/10 Huono
Nizhaat
14.9.2023
Nizhaat
Yöpyi 1 yön syyskuussa 2023
Quality & Guest Experience Manager vastasi 5.10.2023
Bonjour, Nizhaat! Thank you for leaving your rating online. I am saddened to see the low score you gave. We place an importance on hearing our guest feedback and we hope to have more details on your feedback so we could analyse and identify the areas in need of improvement. Nonetheless, we thank you for staying with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager
10/10 Loistava
Nevin
Matkusti kumppanin kanssa
12.9.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A two day wedding party was very very loud maybe a bit too loud. But everything else was perfect.
Nevin
Yöpyi 6 yötä syyskuussa 2023
Quality & Guest Experience Manager vastasi 12.9.2023
Bonjour, Nevin!Thank you for such a perfect rating you shared online. We are all delighted to see that you had a perfect stay, aside from the wedding party that flustered a little bit of your experience. We all hope you will be visiting us again in the near future, to feel a true Magnifique journey at Sofitel Bali Nusa Dua. Best Regards,AnneQuality & Guest Experience Manager
6/10 OK
Vesna Krasna Zlatar
Matkusti kumppanin kanssa
10.9.2023
Hyvää: Siisteys ja palvelut/mukavuudet
Terrible dinning options, overprice.
Vesna Krasna Zlatar
Yöpyi 4 yötä syyskuussa 2023
Quality & Guest Experience Manager vastasi 11.9.2023
Bonjour, Vesna!Thank you for choosing Sofitel Bali Nusa Dua, following your recent visit in Bali. It surprises us to hear that you found that the price we offered in the resort was not entirely up to your expectations, as we have done some competitor check before setting up prices. However, I have shared your remarks to the management team for further review.Nonetheless, we hope you will give us another chance to welcoming you back again in the future. Best Regards,AnneQuality & Guest Experience Manager