Dear Steven,Thank you very much for your kind comments and positive mark.We hope to see you soon at La Perla.

Dear Mr. DhirendraWe are very sorry for your discomfort, as we are also sorry for the discomfort of any guest who might have any problems during their stay with us.We have been more than 142 years, accommodating and attending to all the people who have wanted to spend the night in this house.Our values are the values of a century-old establishment, among others credibility, love of work, commitment to what we do, discretion, prudence and the ethical dimension.Without these values it is very difficult to get where we are. It's been five generations of a family business.And because of all this, we understand that everything he tells us, is due to a misunderstanding.We don't know what room you could expect to find, but the hotel assigned you the room you chose and finally booked, the cheapest. Room that on the page where you made the reservation, comes perfectly described and accompanied by a photograph with the window on the ceiling. On the same page, I could have chosen another room overlooking the Plaza, with its corresponding features and price. Neither we, nor Expedia in this case, are selling one thing for another.If you called the hotel, as you say, the hotel would have told you that the rooms with a view of the Plaza have a different rate, and would have recommended that you, through the page where I book the attic room, cancel it and book the room you wanted. And it's that simple.Our industry is exposed to such comments, which serve to call into question the reputation of an establishment, regardless of whether the hotel has acted correctly and as always has fulfilled its commitment. That's how our history supports it. They may not recommend us, but we are helpless not to be able not to recommend us to clients.We are truly sorry for your discomfort.A greeting from La Perla.

Apreciado Juan,Muchísimas gracias por sus comentarios tan positivos y su tiempo en valorarnos.Esperamos recibirle de nuevo pronto en La Perla

Apreciado Daniel,Muchísimas gracias por su tiempo en valorarnos.Reciba un afectuoso saludo desde La Perla

Dear Kate, Thank you very much for your kind comment and your positive mark.We hope to see you soon again at La Perla

Dear Jennifer,Thank you very much for you positive mark and your kind comment.As you said, we are located in the city center, close to the most interesting points to sightseeing and the best restaurants of the city.Best regards from La Perla.

Dear Mimi,Thank you very much for your kind remarks.We hope to see you back again at La Perla.

Thank you so much for your remarks. We wait for you.

Muchísimas gracias por su valoración.Un saludo desde La Perla.

Muchísimas gracias por su valoración.Un saludo desde La Perla.

Thank you for your remarks.We wait for you!Best regards

Muchísimas gracias por su valoración.Un saludo desde La Perla.

Thank you for your review.

Muchísimas gracias por su valoración.Un saludo desde La Perla.

Muchísimas gracias por su valoración.Un saludo desde La Perla.

Dear Mr. Brurberg, it gives us great sadness to receive your comment describing the hotel as horrible. On arrival we had a reservation for two people and he tells us on arrival that there were three. You say our staff didn't treat you well. If this was as you say, I apologize.You were allocated a room superior to the one you had booked and an extra bed was placed for the third person at a reduced price. During your stay you were apologized and on the occasion of your birthday you were given a bottle of cava.We all make mistakes in life and try to correct our mistakes and we apologize for something you didn't appreciate when you rated the hotel as horrible.We're really sorry.A greeting from La Perla

Muchísimas gracias por su evaluación.Un saludo desde La Perla

Dear Diana, your time evaluating us, your kind marks and your nice comments about our location and our staff make us happy and we are so thankful. Thank you very much! Best regards from La Perla

Muchísimas gracias por su nota. Un saludo desde La Perla

Muchas gracias por destacar a nuestro personal.Un saludo desde La Perla.

Muchas gracias por sus notas.Un saludo desde La Perla.

Muchas gracias por sus notas.Un saludo

Dear Charles,It is a pleasure for us to read such a heartfelt comment. We try to offer the best and most detailed service to each client, adapting to their needs.We hope you can visit us again soon.Best regards,La Perla

Thank you very much for your remarks.A geeting from La Perla.

Thank you very much for your kind remmarks. We hope to receive you soon.Best regards from La Perla

Thank you very much for your remarks.A geeting from La Perla.

Thank you very much for your remarks.A geeting from La Perla.

Thank you very much for your remarks.A geeting from La Perla.

Thank you very much for your kindnessReceive a greeting from La Perla

Muchísimas gracias por su valoración.

Thank you for your great recommedation.

Muchísimas gracias por su valoración.

Thank you so mucho for remarking our staff and our location.

Muchísimas gracias por sus calificaciones.

Thank you for your comments.

Thank you for your notes.

Thank you for your comments. Best regards.

Thank you so much Walter for your remarks.Best regards

Muchísimas gracias por su nota.Un saludo

Thank you so much for your remarks. We wait for you!Best regards

Estimada Lilia, Sentimos muchísimo la situación en la que se encontraron a su llegada el hotel. En primer lugar le pedimos disculpas. A continuación le explicamos nuestro protocolo para que no se dé la circunstancia que le ocurrió a su llegada.Cuando nosotros confirmamos cada reserva, eviamos las instrucciones para poder llegar hasta la puerta del hotel sin problemas. Una vez que el coche está en la puerta, descargamos el equipaje y aparcamos su coche. Cada vez que lo necesite, se lo acercamos a la puerta.cada mañana llamamos por teléfono a cada huésped, nos informamos de cómo va su viaje y le ofrecemos su ayuda para todo lo que pueda necesitar. Al realizar su reserva por el canal que la hizo, su teléfono era erróneo y no pudimos comunicarnos con usted.Gracias por su confianza en nosotros y un saludo desde La Perla.

Muchas gracias por su valoración.

Muchas gracias por si gran valoración.Un saludo

Muchísimas gracias por su nota.

Muchísimas gracias por su valoración.

Muchas gracias por su comentario.

Muchas gracias por su valoración.

Muchísimas gracias por sus comentarios sobre nuestro personal. Esperamos de nuevo su visita.