Matkat – Panorama City

I was really excited about staying here, but it ended up being pretty disappointing. -I booked a mountain view room. My room did have a view of the mountains, but also the street and a gas station. I think I was expecting the mountain view room to be one where you could see the pool and the mountains together. That was not it. The hotel was empty.. as stated by one of the staff. I spoke to the person at the front desk about wishing I'd had a room with a better view. She said to me "I would upgrade you to a pool & mountain view room but I don't have any right now." I asked her "isn't the hotel pretty empty right now?" She said yes, and then clarified that she can't switch my room because the others haven't been cleaned. And that was that. -The room was large, which was nice, but it looked and felt kind of dirty. The bathroom really needed to be scrubbed clean. The walls had spots and the corners had dirt and gunk. -I wish I could have requested a certain color room because the room we got had my least favorite colors -No vending machines or snack area in the hotel but there is a grocery store across that street that stays open late -The pool had a lot.. a LOT.. of dead bugs. Also, the pool temperature was slightly cooler than bath water. With that being said.. I still swam in it and enjoyed myself. The temperature didn't bother me but the bugs grossed me out. -Overall the hotel needs some upgrades and TLC.