Dear Shogher,Thank you for sharing your experience at Timhotel Tour Montparnasse. I am deeply sorry to hear about the issues you encountered during your stay.Let me clarify the situation regarding your room. Our hotel only has a few rooms with a beautiful view of Paris and a bathtub. Unfortunately, upon your arrival, our receptionist checked the schedule and found no available rooms meeting these specific criteria.I completely understand your disappointment, and I apologize for the inconvenience caused. It is true that we encourage our guests to communicate any specific requests prior to their stay, so that we can better accommodate their needs.We take your feedback seriously and will work to improve our processes to prevent such situations from occurring in the future.Thank you for your understanding, and I hope to have the opportunity to welcome you again under more favorable circumstances in the future.Best regards,Grigor SoghomonyanAssistant Director

Dear Royce,Thank you very much for your positive feedback! We are delighted to hear that you had a pleasant stay with us at the Timhotel Tour Montparnasse.Your satisfaction is our greatest reward, and we are glad to know that our establishment met your expectations. We strive to provide our guests with a memorable experience, and we are pleased to see that we succeeded with you.We hope to have the pleasure of welcoming you back on your next visit to Paris. Please feel free to contact us if you need anything during your stay.Looking forward to seeing you again soon!Best regards,Grigor SoghomonyanAssistant Manager, Timhotel Tour Montparnasse

Estimado José Gilberto,Gracias por compartir su experiencia con nosotros. Nos complace saber que su estadía fue muy buena y que recibió una excelente atención por parte de nuestro equipo.Su calificación de 9 sobre 10 es muy apreciada y nos motiva a seguir trabajando para ofrecer un servicio de calidad y una experiencia excepcional a todos nuestros huéspedes.Esperamos tener el placer de recibirlo nuevamente en el futuro. No dude en comunicarse con nosotros si necesita alguna asistencia adicional.¡Gracias nuevamente y esperamos verlo pronto!Atentamente,Grigor SOGHMONYANAsistente Ejecutiva

Dear Jonathan,Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the issues you encountered during your stay. It's disappointing to learn that the condition of the hotel did not meet your expectations and that you experienced problems with a running toilet, paint odors, and a malfunctioning shower.Please accept our sincerest apologies for any inconvenience this may have caused. Rest assured that we take your comments seriously, and we will address these issues promptly with our maintenance team to ensure that they are resolved and do not recur in the future. Additionally, we will discuss your concerns with our staff to ensure that they provide the level of attentiveness and service that our guests deserve.We understand how important it is to provide a comfortable and enjoyable stay for our guests, and we apologize for falling short of this standard during your visit. We appreciate your valuable feedback, as it helps us identify areas for improvement and strive to deliver a better experience for all our guests.If you would like to discuss your concerns further or if there is anything else we can do to make amends, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Sincerely,