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Arvostelut: GreenTree Hotel Phoenix West

3 out of 5
GreenTree Hotel Phoenix West
1500 N 51st Ave, Phoenix, AZ

Arvostelut

7,4

Hyvä

Arvosana 10 - Loistava. 375 kautta 1007 arvostelua" "
Arvosana 8 - Hyvä. 268 kautta 1007 arvostelua" "
Arvosana 6 - OK. 158 kautta 1007 arvostelua" "
Arvosana 4 - Huono. 90 kautta 1007 arvostelua" "
Arvosana 2 - Hirveä. 116 kautta 1007 arvostelua" "

7,6/10

Siisteys

8,0/10

Henkilökunta ja palvelu

6,8/10

Palvelut/mukavuudet

7,2/10

Majoituspaikan kunto ja tilat

7,4/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Isela

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was decent and in a very central location. The rooms and everything else were clean and presentable. The reason for my rating was because you are unable to upgrade at check in time to a different room type if you book through a third party. The casinos in Las Vegas do upgrades all the time regardless of the type of booking. These can be to suites, view types, room types, and smoking preference. You leave the booking as is and of course you dont touch how the billing is but they are able to add a second routing in order to bill upgrades. I've been upgrading since the early 2000s for goodness gracious so how is it not possible to do it in todays day and age? I suggest upgrading your check in system so that way you can make more money. At the end, it is beneficial to the property since you are getting paid more.
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Evette

The area was not great. I will choose a different location next time if I choose to stay with Greentree again. I did like the room and how spacious it was but I did mot like that the door connecting the room next door did not have a single lock.
Yöpyi 1 yön huhtikuussa 2024
Lilian vastasi 25.5.2024
Dear Evette Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Loistava

Christopher, Fort Collins

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This is my second time staying at this place, and I love it. People are awesome looking. is very easy. And the amenities are just so nice. The rooms are so nice. very upscale.
Yöpyi 3 yötä toukokuussa 2024
lilian vastasi 25.5.2024
Dear Christopher Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Loistava

Jane

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Our stay was overnight only. The beds were very comfortable. We didn’t stay for breakfast. I would recommend this place to anyone.
Yöpyi 1 yön toukokuussa 2024
lilian vastasi 23.5.2024
Dear Jane Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Hyvä

James

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Liked the breakfast. Room was clean. Nice view from the upper level
Yöpyi 2 yötä maaliskuussa 2024
lilian vastasi 22.5.2024
Dear James Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Loistava

Michael

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was wonderful and I was really impressed
Yöpyi 1 yön toukokuussa 2024
lilian vastasi 22.5.2024
Dear Michael Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Hyvä

Lisa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very clean and customer service was great
Yöpyi 1 yön toukokuussa 2024
lilian vastasi 22.5.2024
Dear Lisa Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

4/10 Huono

Ariana

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Manager Lillian was rude. We call to see if we can check in early and was told there were 2 rooms available and when we get there she denied us the room until we mentioned 5 times that we were told on the phone otherwise. She had a bad attitude with an annoyed and argumentative tone in her voice after we spoke to her like regular civilized adults. I’m honestly never one to complain, it’s very hard for me to TRULY dislike a service and become unhappy, but this lady just seems like she hates her job.
Yöpyi 1 yön toukokuussa 2024
lilian vastasi 22.5.2024
Dear Ariana •Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 OK

Alejandra

Hyvää: Siisteys ja henkilökunta ja palvelu
.
Yöpyi 1 yön toukokuussa 2024
lilian vastasi 22.5.2024
Dear Alejandra Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Loistava

Sharaye

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
lilian vastasi 22.5.2024
Dear SharayeThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Loistava

Christopher, Fort Collins

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It's my second time here . Awesome quality for the price.
Yöpyi 1 yön toukokuussa 2024
lilian vastasi 22.5.2024
Dear Christopher Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

2/10 Hirveä

Christian

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The parking spots are sized for Smart cars. There is no space to maneuver anything bigger than a medium size SUV. The staff swapped my booking for a king size bed room for 2 queens and called it an upgrade. There are homeless wandering around out front. The room was not pleasant, things were fadding to a dull yellow. I wont be back. They get a point for having breakfast.
lilian vastasi 17.5.2024
Dear ChristianThank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Loistava

Jic

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2024
lilian vastasi 22.5.2024
Dear Jic Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Hyvä

Monica

Hyvää: Siisteys ja palvelut/mukavuudet
Place was clean and friendly
Yöpyi 2 yötä toukokuussa 2024
lilian vastasi 17.5.2024
Dear MonicaThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Hyvä

Summer

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
lilian vastasi 16.5.2024
Dear Sunmmer Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona

10/10 Loistava

RODOLFO

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
lilian vastasi 9.5.2024
Dear Rodolph Thank you for taking the time to share your experience and rating your overall stay a 10! We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Loistava

Dan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great
Yöpyi 1 yön toukokuussa 2024
LILIAN vastasi 8.5.2024
DEAR DAN Thank you for taking the time to share your experience and rating your overall stay. we thank you again for your feedback and hope you try us again in the near future

6/10 OK

Erick

Yöpyi 2 yötä toukokuussa 2024
lilian vastasi 9.5.2024
Dear Erick Thank you for taking the time to share your experience and rating your overall stay We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Loistava

Jose

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
The only bad thing about this hotel is the surrounding area. Gross.
Yöpyi 1 yön toukokuussa 2024
lilian vastasi 22.5.2024
Thank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

6/10 OK

francisco

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
LILIAN vastasi 8.5.2024
DEAR FRANCISCO Thank you for taking the time to share your experience and rating your overall stay. we thank you again for your feedback and hope you try us again in the near future

2/10 Hirveä

Brenda

Yöpyi 1 yön toukokuussa 2024
LILIAN vastasi 8.5.2024
DEAR BRENDA we appreciate your feedback. I would appreciate for more details of your experience during your stay referencing your rating. We look forward to you staying with us in the near future.

8/10 Hyvä

Martin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Close to fast food restaurants and the freeway
Yöpyi 1 yön huhtikuussa 2024
lilian vastasi 5.5.2024
Dear Martin Thank you for taking your time and share your experience. We hope next time your travels brings you to Arizona you consider staying with us again

2/10 Hirveä

Jane

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The carpet has stains. The sheets had hair. It was obvious that it was not replaced. Everything is old. The shower was clogged. I will never stay in this hotel again.
Yöpyi 1 yön toukokuussa 2024
Lilian vastasi 4.5.2024
Dear Jane Thank you for your review. Please accept my apologies for your experience. This does not sound like the type of experience our guests normally have here. . I am working with our housekeeping and maintenance staff to prevent this from happening in the future. We will take your comments under consideration as we continually work to improve our guest experience

8/10 Hyvä

Stephen

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
lilian vastasi 4.5.2024
Dear StephenThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Hyvä

Luis Alfonso

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
lilian vastasi 4.5.2024
Dear Luis Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Loistava

Collen

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
service delivery was excellent, and employees had awesome reception
Yöpyi 2 yötä toukokuussa 2024
lilian vastasi 9.5.2024
Dear Collen Thank you for taking the time to share your experience and rating your overall stay a 10! We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Loistava

Sebastian

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All good
Yöpyi 1 yön toukokuussa 2024
lilian vastasi 3.5.2024
Dear Sebastian Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Hyvä

Arturo

Yöpyi 1 yön toukokuussa 2024
lilian vastasi 23.5.2024
Dear ArturoThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 OK

Jane

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Lilian vastasi 3.5.2024
Dear Jane Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 OK

Shamarra

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä huhtikuussa 2024
lilian vastasi 1.5.2024
Dear Shamara Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Loistava

Jose, Moreno Valley

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Rooms was comfortable good breakfast big parking lot
Yöpyi 2 yötä huhtikuussa 2024
Lilian vastasi 3.5.2024
Dear Jose Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 OK

Chad

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was "ok". Place just needs a little TLC and updating for the price of the rooms.
Yöpyi 1 yön huhtikuussa 2024
lilian vastasi 1.5.2024
Dear Chad Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future

2/10 Hirveä

Armoni

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
staff was terrible and places wasnt to clean
Yöpyi 2 yötä huhtikuussa 2024
lilian vastasi 1.5.2024
Dear Armoni •Thank you for your review. Please accept my apologies for your experience. This does not sound like the type of experience our guests normally have here. Please reach out to me at the contact info so I can hear more about it and attempt to make it right.

8/10 Hyvä

Cesar

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
lilian vastasi 1.5.2024
Dear Cesar Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Loistava

Gina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a good stay. It has everything you need and I would stay there again.
Yöpyi 2 yötä huhtikuussa 2024
lilian vastasi 1.5.2024
Dear Gina Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Loistava

Deedra

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel was nice and beautiful when me and my family entered. Easy and fast check in. Staff was nice. Our rooms were comfortable and clean. Breakfast was good and had a nice dining area. Me and my family would definitely stay again.
Yöpyi 2 yötä huhtikuussa 2024
lilian vastasi 1.5.2024
Dear Deedra Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Hyvä

Sam

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Considering price , it was ok, room was clean but old, no hot water to shower, breakfast was ok, no restaurant no bar, surprisingly they shut lock the entrance at 9 pm, kind of feel bad
Yöpyi 2 yötä huhtikuussa 2024
lilian vastasi 1.5.2024
Dear Sam Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Loistava

Blanca E

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön huhtikuussa 2024
lilian vastasi 1.5.2024
Dear Blanca Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Loistava

Melissa Y

Yöpyi 1 yön huhtikuussa 2024
lilian vastasi 16.5.2024
Dear Melissa Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona

10/10 Loistava

Stephanie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Easy check-in very accommodating. Booked room for the wrong day and they worked woth me to get things straightened out.
Yöpyi 1 yön huhtikuussa 2024
lilian vastasi 1.5.2024
Dear Stephanie Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Hyvä

Dahlia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The hotel was ok. I did not like that there were a lot of homeless in the area.
Yöpyi 2 yötä huhtikuussa 2024
lilian vastasi 24.4.2024
Dear Dahila Thank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 Loistava

Juan

This place is very nice, the staff specifically the housekeepers they are so kind and helpful . Good breakfast It’s my second time here and I definitely ill be back soon
Yöpyi 2 yötä huhtikuussa 2024
lilian vastasi 24.4.2024
Dear Juan Thank you for taking the time to share your experience and rating your overall stay ! We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Loistava

John

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent!
Yöpyi 1 yön huhtikuussa 2024
lilian vastasi 24.4.2024
Dear JohnThank you for taking the time to share your experience and rating your overall stay! We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 OK

Haydee

Muchos indigentes afuera del Hostel y se siente muy inseguro los desayunos son muy escasos no estan ricos no tienen sazón ☹️
Yöpyi 1 yön huhtikuussa 2024
lilian vastasi 24.4.2024
Dear Hayden Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

8/10 Hyvä

Mamo

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
There are many homeless people around the hotel, and I didn't feel safe to go out particularly during the evening.
Yöpyi 2 yötä huhtikuussa 2024
lilian vastasi 21.4.2024
Dear Mamo Thank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

8/10 Hyvä

Fabian

Hyvää: Henkilökunta ja palvelu
Lotta night life around
Yöpyi 1 yön huhtikuussa 2024
lilian vastasi 19.4.2024
Dear Fabian We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

2/10 Hirveä

Frank

Matkusti perheen kanssa, Liikematkailija
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The swimming pool was not heated. As a matter of fact, if you through in a bag of ice cubes, they wouldn't melt. The spa was not working because they were waiting for parts. When you don't want to fix something, your waiting for parts. P.S. The bed is great if your greatest desire is to wake up with severs back pain.
Yöpyi 1 yön huhtikuussa 2024
lilian vastasi 19.4.2024
Dear Frank •Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 OK

Luis

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet
Lots of homeless camps
Yöpyi 1 yön huhtikuussa 2024
lilian vastasi 19.4.2024
Dear LuisThank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 Loistava

Jorge

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Lilian vastasi 19.4.2024
Dear JorgeThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Loistava

Ashley

Yöpyi 1 yön huhtikuussa 2024
LILIAN vastasi 8.5.2024
DEAR ASHLEY Thank you for taking the time to share your experience and rating your overall stay. we thank you again for your feedback and hope you try us again in the near future