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Arvostelut: Accommodation By Willow Brook Lodge

2.5 out of 5
Accommodation By Willow Brook Lodge
Pigeon Forge, TN

Arvostelut

9,2

Upea

Arvosana 10 - Loistava. 652 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 253 kautta 1000 arvostelua" "
Arvosana 6 - OK. 57 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 28 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 10 kautta 1000 arvostelua" "

9,0/10

Siisteys

9,4/10

Henkilökunta ja palvelu

9,0/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

9,0/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Lawrence David

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
Great location.
Yöpyi 1 yön toukokuussa 2024
Donna vastasi 27.5.2024
Thank you for visiting and for sharing a review.

10/10 Loistava

Dewan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Perfect
Yöpyi 2 yötä toukokuussa 2024
Donna vastasi 27.5.2024
Thank you for visiting and for sharing a review

10/10 Loistava

My Perfect

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Es buena y muy tranquila y limpia .
Yöpyi 1 yön toukokuussa 2024
Donna vastasi 27.5.2024
Thank you for visiting and for sharing your review and comments.

10/10 Loistava

Betty

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Convenient location.
Yöpyi 2 yötä toukokuussa 2024
Donna vastasi 23.5.2024
Ms. Betty,Thank you for visiting and for sharing your review and comments. We hope you visit again soon.

10/10 Loistava

Joseph

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean
Yöpyi 1 yön toukokuussa 2024
Donna vastasi 23.5.2024
Joseph,Thank you for visiting and for sharing a review and your comments. We are happy to hear it was a great stay! Come again soon.

10/10 Loistava

Erin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The beds were very comfortable. Staff was friendly. Everything was clean. Great location. Rooms were small and a little high on the rates.
Yöpyi 2 yötä toukokuussa 2024
Steven vastasi 14.5.2024
Erin,We are thankful you chose to stay with us and glad to know you enjoyed your stay.

10/10 Loistava

Harlie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was good. The only thing I had to do was clean the shower head. It looked like it hadn’t been cleaned in a while. Other than that everything was amazing and worked well.
Yöpyi 3 yötä toukokuussa 2024
Donna vastasi 13.5.2024
Ms. Harlie,Thank you for visiting, We are happy to hear you had a great stay. We are sorry about the showerhead, we would have gladly changed it had we known it was an issue. We want you to be totally happy with your stay. Please visit again soon!

4/10 Huono

Marc

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Housekeeping didn't clean toilet, make the bed, or clean the surfaces. They just dropped off towels in the room and removed the dirty ones.
Yöpyi 3 yötä toukokuussa 2024
Donna vastasi 13.5.2024
Mr. Marc,We apologize if it was not communicated at check in or if you didn't notice the literature in your room to explain the housekeeping policy. We are happy to offer full service if a guest requests. Next time, just let us know and we are happy to do whatever you wish. Our goal is always to provide excellent service to our guests.

10/10 Loistava

Tracy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Convenient to get to Dollywood & Cades Cove. The upgrades made to the lodge were very nice! The staff was also very friendly and helpful.
Yöpyi 2 yötä huhtikuussa 2024
Donna vastasi 28.4.2024
Ms. Tracy,Thank you for booking, we are happy to hear that you enjoyed your visit to Willow Brook. We are always here to help when you return to Pigeon Forge.

8/10 Hyvä

samantha

Hyvää: Siisteys
Great locatiom
Yöpyi 2 yötä helmikuussa 2024
Donna vastasi 19.4.2024
Ms. SamanthaThank you for visiting and for sharing a Review. We appreciate our guests and your feedback is appreciated.

10/10 Loistava

nicole

Yöpyi 3 yötä huhtikuussa 2024
Steven vastasi 3.5.2024
Nicole,Thank you for you review. We truly appreciate you!

10/10 Loistava

Matthew

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff was super nice and the rooms were great. Had the option to use the outside or inside pool as well. Would definitely stay again!
Yöpyi 1 yön huhtikuussa 2024
Donna vastasi 8.4.2024
Matthew,Thank you for visiting and for sharing a 5 of 5 Review. We love to hear that we have provided another great stay for our guests. We look forward to serving you again in the future.

8/10 Hyvä

Jamie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property was very well kept. Location was perfect for what we wanted. Easy check in and out. Was disappointed with the continental breakfast. Was the same every day. Would suggest adding more fruit options and some muffin choices and maybe even donut choices throughout the week. I did think the pancake maker was convenient, would recommend getting a couple more of those machines to keep up with the busier times.
Yöpyi 6 yötä maaliskuussa 2024
Steven vastasi 6.4.2024
Jamie,Thank you for your review. We appreciate you and will definitely consider your feedback. We're glad you enjoyed your stay.

10/10 Loistava

Bill

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The place was centrally located, and it was an easy walk to just about anything we wanted.
Yöpyi 4 yötä maaliskuussa 2024
Steven vastasi 6.4.2024
Bill,We agree, our location offers a lot of opportunity to walk to attractions and stay off the bust streets of Pigeon Forge. We appreciate you staying with us and look forward to next time!

10/10 Loistava

Oliver

Everyone was nice and everything clean
Yöpyi 2 yötä huhtikuussa 2024
Steven vastasi 6.4.2024
Oliver,We appreciate your kind words and are thankful you chose to stay with us. We hope to serve you again soon!

10/10 Loistava

Kelly

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was great. My daughter loved the water slide
Yöpyi 4 yötä maaliskuussa 2024
Steven vastasi 3.4.2024
Kelly,We appreciate you and are glad you enjoyed your stay. Hope to see you again soon!

10/10 Loistava

Rhonda

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
A great stay!
Yöpyi 1 yön maaliskuussa 2024
Donna vastasi 1.4.2024
Ms. Rhonda,Thank you for the 5 of 5 Review. We are so happy to hear that you had a great stay. It's always our goal to provide a great place for our guests.

10/10 Loistava

Lacie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Steven vastasi 3.4.2024
Lacie,Thank you so much. We appreciate you taking time to review our property and thankful you enjoyed your stay. We look forward to next time.

10/10 Loistava

Laxman Rao

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Pools and slide are best
Yöpyi 1 yön maaliskuussa 2024
Donna vastasi 31.3.2024
Thank you very much for visiting. We are so happy that the weather permitted us to open the outdoor pool a little early this year for guests to enjoy. Please visit again soon.

10/10 Loistava

Angela

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Steven vastasi 27.3.2024
Angela,Thank you for your review. We are thankful for you and glad you enjoyed your time here.

10/10 Loistava

DHRUV

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Kids friendly.
Yöpyi 2 yötä maaliskuussa 2024
Steven vastasi 26.3.2024
DHRUV,We are glad you were able to make some memories with your kids at Willow Brook. If the enjoyed the indoor pool, they will really enjoy the outdoor pool. It's opening in a week or 2. Hope to see you there.

10/10 Loistava

Victoria

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice room, clean and comfortable
Yöpyi 1 yön maaliskuussa 2024
Steven vastasi 26.3.2024
Victoria,Thank you so much! We hope to see you again soon!

6/10 OK

Emily

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
This property was average at best. It definitely didn’t look near as nice as the pictures make it look. There were areas that were dirty and hadn’t been cleaned. The TV was grainy. I did like that we were right on the strip, and it was so easy to get everywhere.
Yöpyi 2 yötä maaliskuussa 2024
Steven vastasi 26.3.2024
Emily,We are truly sorry that your stay was anything but the best. We hope to have an opportunity to serve you again. If you ever have an issue with room please let a staff member know so we can make your stay as enjoyable as possible.

10/10 Loistava

Heather

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was nice. The pillows weren’t the best and the refrigerator was not clean on the top (it had food crumbs and brown liquids on it). The beds were comfy and the indoor pool was perfect for my kids.
Yöpyi 3 yötä maaliskuussa 2024
Steven vastasi 23.3.2024
Heather,We are sorry to hear you had any issue during your stay. Next time please let a staff member know if there's an issue and it will be taken care of. If your kids likee the indoor pool, they'll surely enjoy the outdoor pool and it's opening soon. Hope to serve you again soon!

8/10 Hyvä

Tara

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Right in town
Yöpyi 3 yötä maaliskuussa 2024
Donna vastasi 22.3.2024
Ms. Tara,We certainly are blessed with a great location. We are happy that you visited and hope you will come again soon!

10/10 Loistava

Andrew

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Freshly remodeled, slight musty smell in room, but would stay again, pool and hot tub great! Also no pac n plays or cribs
Yöpyi 1 yön maaliskuussa 2024
Steven vastasi 23.3.2024
Andrew, Thank you for your review. We're sorry you had any issue and if you ever do please let a member of our staff know. We are glad you enjoyed your stay. We do rent pack n plays for 8 per night just so you know. We hope to serve you again soon.

10/10 Loistava

Laura

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was great and courteous.We loved the indoor heated pool and indoor hot tub. The room was clean and the fridge was bigger than a mini fridge. There was a clean microwave. We liked the heat lamp in the bathroom. The breakfast was hot with more options than a standard continental breakfast, and there was a pancake machine our whole family enjoyed. We will come again.
Yöpyi 3 yötä maaliskuussa 2024
Steven vastasi 21.3.2024
Laura, Thank you for your kind review. These are the reviews our staff works so hard for and it's nice to know when we hit the mark. We hope to serve you again soon!

10/10 Loistava

Dayna

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great Property and close to a lot of activities!!
Yöpyi 3 yötä maaliskuussa 2024
Steven vastasi 21.3.2024
Dayna,We are thankful for you and hope to see you again soon!

10/10 Loistava

DAVID

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything is accessible
Yöpyi 1 yön maaliskuussa 2024
Donna vastasi 19.3.2024
Mr. David,We are so happy to hear that you enjoyed your visit to Willow Brook. Our goal is to always provide a great stay for all guests.

10/10 Loistava

Melissa

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved the rooms and the theme throughout the property, it felt very homey.
Yöpyi 1 yön maaliskuussa 2024
Donna vastasi 17.3.2024
Ms. Melissa,Thank you for visiting and for sharing a review. We are happy to hear that you enjoyed our property. Our goal is to provide our guests an atmosphere where they do feel at home and welcome. We appreciate you!

10/10 Loistava

David, Running Springs

Yöpyi 1 yön maaliskuussa 2024
Steven vastasi 3.4.2024
David,Thank you for your review. We are glad you enjoyed your stay and appreciate the opportunity to serve you.

4/10 Huono

Chad

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Arrived around 11 and the security guard was working the window. He couldn’t find my reservation and then told me to rebook with him. I told him it was nonrefundable. He ended up having to call someone to come in and I sat outside for 20 minutes waiting. I eventually got in and it was a decent stay. The check in process put a bad taste in my mouth
Yöpyi 1 yön maaliskuussa 2024
Donna vastasi 13.3.2024
We apologize that you had an issue at check in. Our Third Party reservations come through a separate website and since you only booked it moments before you came to the desk for check in, our Third Shift staff member had some difficulty finding it. We hope you will give us and Pigeon Forge another opportunity to serve you.

6/10 OK

Stacia

Matkusti kumppanin kanssa
The bed was comfortable and room spacious, but the facility seemed runned down.
Yöpyi 1 yön maaliskuussa 2024
Donna vastasi 6.3.2024
Thank you for visiting and for sharing your review. We appreciate our guests and your opinion is important to us. While we are an older property, we do work hard to keep it up to date.

10/10 Loistava

Zipporah

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I love it
Yöpyi 3 yötä helmikuussa 2024
Donna vastasi 28.2.2024
Zipporah,We hope you loved it enough to visit again. Thank you very much for your review and comment. We hope you had a wonderful time in Pigeon Forge.

10/10 Loistava

Ana

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We really enjoyed our stay and loved the jacuzzi in the room! The Brazilian Steakhouse near by is fantastic!
Yöpyi 2 yötä helmikuussa 2024
Donna vastasi 28.2.2024
Ms. Ana,Thank you for visiting and for sharing you review. We are happy to hear you enjoyed your stay at Willow Brook, please come again soon. We agree that the Brazilian Steakhouse is a great choice when visiting.

8/10 Hyvä

Stephanie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great stay I would come back with my kids for family vacation
Yöpyi 3 yötä helmikuussa 2024
Donna vastasi 28.2.2024
Ms. Stephanie,Thank you for visiting and for sharing your review. We certainly hope you will return and bring your family. Our outdoor pool, area will open in a few weeks and it's a big hit with kids.

10/10 Loistava

tarah

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024
Donna vastasi 28.2.2024
Ms. Tarah,Thank you for visiting and for sharing your 5 or 5 Review. We appreciate our guests and love to hear from them.

10/10 Loistava

Jennifer chatman

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2024
Donna vastasi 26.2.2024
Ms. Jennifer,Thank you for the 10 of 10 Review. We are pleased to hear you had a great stay. Please visit again soon.

10/10 Loistava

Tanya

Matkusti pienten lasten kanssa
The kids loved the indoor pool. Breakfast was great. Staff was friendly. Would definitely stay again!
Yöpyi 2 yötä helmikuussa 2024
Donna vastasi 25.2.2024
Thank you for visiting, We are happy to hear that you enjoyed the pool and breakfast and that our staff took good care of you. We look forward to serving you again soon.

8/10 Hyvä

Leslie

Yöpyi 2 yötä helmikuussa 2024
Steven vastasi 21.3.2024
Leslie,Thank you for your review. We hope to serve you again soon!

10/10 Loistava

Tyler

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great stay
Recently remodeled and still in the process of doing so. Great place and friendly staff right in the heart of all attractions.
Yöpyi 3 yötä helmikuussa 2024
Donna vastasi 24.2.2024
Thank you for visiting and for sharing your kind review. We are so happy you enjoyed your visit.

10/10 Loistava

Payton &

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My husband and I had a great stay with the Willow Brook Lodge, staff was very nice, easy check in and check out, great breakfast included. Clean and friendly! 10/10 recommend, we will definitely stay there again!
Yöpyi 2 yötä helmikuussa 2024
Steven vastasi 24.2.2024
Payton,We are thankful you chose to stay with us and we are glad you enjoyed it. We look forward to serving you again soon!

8/10 Hyvä

Larry

Yöpyi 1 yön helmikuussa 2024
Donna vastasi 24.2.2024
Thank you for visiting and for sharing your review. We are so glad you came!

10/10 Loistava

Katelynn

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Tennessee Mountain vacation
It was amazing! Our family had a great time.
Yöpyi 2 yötä helmikuussa 2024
Donna vastasi 23.2.2024
Ms. Katelynn,Thank you for such a sweet review. We love it when our guests have a great time. We are always here and look forward to hosting you again.

10/10 Loistava

Dennis

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice clean place. Close to everything. Good breakfast.
Yöpyi 1 yön helmikuussa 2024
Donna vastasi 22.2.2024
Mr. Dennis,Thank you for visiting and for sharing your review. We hope you had a great time in Pigeon Forge and will come again soon.

10/10 Loistava

April

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
All good
Yöpyi 2 yötä helmikuussa 2024
Steven vastasi 20.2.2024
April,Thank you for staying with us and taking time to review our property. We hope to serve you again and again.

8/10 Hyvä

Brian

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Wonderful hotel!
Overall, we truly enjoyed our stay at Willow Brook Lodge. The hotel was clean. Towels are changed out daily , which is rare since Covid. The location was great. The fireplace and whirlpool tub was perfect for our honeymoon. The biggest issue we had was the heating/air unit in the room. Generally, we use them to block out noise, especially at night. The units here are very quiet. And you can hear everything, including outdoor traffic off the highway, adjoining rooms, etc… My words of advice are to bring a travel fan to block out noise at night. We will definitely stay again. We enjoyed our stay!
Yöpyi 3 yötä helmikuussa 2024
Steven vastasi 20.2.2024
Brian,We are glad to know you enjoyed your time here. Sometimes we have fans available to borrow at the front desk, so always ask. Also you can request a jacuzzi room over the outdoor pool to get away from the street noise. We look forward to next time.

10/10 Loistava

Daniel

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean and great location. We were there for a gymnastics meet on the other side of the river. I will definitely book this hotel next year again
Yöpyi 3 yötä helmikuussa 2024
Donna vastasi 19.2.2024
Thank you so much for booking. We hope you had a Great Weekend and we look forward to serving you again in the future.

8/10 Hyvä

Brittany

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä helmikuussa 2024
Donna vastasi 19.2.2024
Brittany,Thank you for visiting and for sharing your review. We appreciate you and hope you enjoyed Pigeon Forge. Please visit again soon!

8/10 Hyvä

Charles

Hyvää: Majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Donna vastasi 19.2.2024
Thank you for visiting and for sharing your review and comments. We hope you had a great time in Pigeon Forge.