Dear Anonymous, Thank you for your review. We are pleased to learn that your stay at the resort was really good. We are very sorry that we did not meet your total expectations. We hope you give us a second opportunity as your holiday destination in the future, we will be more than glad to welcome you back to Senator Puerto Plata Spa Resort and trust that you will recommend us with your family and friends. Receive a cordial greeting. Alejandro Castillo, General Director.

Estimada RuDelaniaGracias por dedicarle unos minutos de su valioso tiempo a dejarnos su reseña.Lamentamos profundamente leer que su estancia en nuestro resort no haya cumplido con sus expectativas en varios aspectos. Nos esforzamos por ofrecer una amplia variedad de opciones de entretenimiento nocturno y nos apena que no hayan sido de su agrado. En cuanto a la disponibilidad de nuestros restaurantes y bares, contamos con 13 alternativas culinarias y diversos bares abiertos para disfrutar a cualquier hora; sentimos que haya percibido una limitación al respecto.Nuestro compromiso con la limpieza y el mantenimiento es firme y constante, y nuestras instalaciones son cuidadas con detenimiento para asegurar el bienestar de nuestros huéspedes. Es decepcionante saber que su percepción ha sido diferente y tomamos nota para revisar nuestros protocolos de servicio, que están diseñados para ofrecer experiencias excepcionales.Reciba un saludo cordial,

Estimada Dayma, Gracias por dedicarle unos minutos de su valioso tiempo a dejarnos su reseña.Nos complace saber que la playa apartada y el servicio de nuestros bartenders hayan sido de su agrado, brindando momentos de disfrute durante su estancia.Sin embargo, lamentamos los inconvenientes que experimentó con el aire acondicionado y el servicio de recepción. Aunque contamos con aire acondicionado en todas nuestras habitaciones y un equipo de recepción dispuesto a asistir a nuestros huéspedes, tomamos nota de su experiencia para reforzar nuestra atención en estos aspectos. En cuanto a la calidad de la comida y el servicio de toallas, su retroalimentación es esencial para nosotros, y aunque no es la norma, su percepción nos impulsa a revisar continuamente nuestras prácticas para garantizar la satisfacción total de nuestros visitantes.Esperamos que tenga un buen día. Atentamente,Zeus Puertas, General Manager

Dear Argelia,Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Zeus Puertas, General Manager

Dear Patrick, Thank you for the feedback, your opinion is very important for us. We look forward to seeing you again having a wonderful time. Best regards, Zeus Puertas, General Manager

Muchas gracias por su positivo feedback, ha sido muy importante para nosotros.

Dear Adrian, Thank you for taking the time to review your stay.We are delighted to hear that you found our rooms modern and clean, and that our front desk and sports bar staff delivered excellent service. We aim to provide a comfortable and welcoming atmosphere, so your recognition of these aspects is greatly appreciated.However, we regret to learn of any discomfort due to the condition of some rooms and the absence of elevators in certain buildings. We also apologize if you experienced any musty odors; please be assured that we are addressing these concerns with our housekeeping team to ensure a consistently fresh environment for our guests. Concerning the challenges with food service times and reservations, we are exploring ways to enhance accessibility to our diverse dining options. We understand the importance of convenience and variety in your dining experience and are committed to improvement in this area.It pleases us to know that you enjoyed our beach, pool, ice cream, and coffee shop facilities. We are proud of these offerings and glad they contributed positively to your stay. We acknowledge that you were looking for more entertainment and activities, and we continuously work to provide a variety of engaging options for our guests to enjoy.We are looking forward to welcoming you again. All the best!Zeus Puertas , General Manager

Dear William,Thank you for taking the time to review your stay.We were disheartened to read your comments regarding the dining experience. Our buffet is designed to offer a variety of fresh options and we have strict food safety protocols in place. We are saddened that these measures may not have met your expectations on this occasion.It concerns us to learn of the issues you faced with the air conditioning in your room. We pride ourselves on providing comfortable accommodations and it is most unfortunate that we seemed to fall short in delivering this to you. Please rest assured that we do have a maintenance team dedicated to ensuring all guest rooms are functioning as expected.Your remarks about the timeshare representatives have been noted. While it is our aim to provide guests with information on exclusive opportunities within our resort, it should always be done in a manner that is respectful and unobtrusive.The presence of unwelcome wildlife is certainly not typical of the experience we wish to provide. Our housekeeping team is thorough in their duties, and we are surprised to hear of this occurrence.We also want to convey our apologies if the service at our bars did not meet the warm and attentive standard we are known for. Guest satisfaction is paramount, and it is apparent we have areas to improve upon.Lastly, we understand that the behavior of other guests can impact the experiences of those around them, and we strive to ensure a pleasant environment for all our valued guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Zeus Puertas, General Manager

Dear Jessica, We would like to thank you for this review about your recent experience in our hotel.It is uplifting to hear that the events and our event staff succeeded in making your trip memorable. We are also glad that the overall condition of our resort and the service provided by our team met your expectations.We regret to hear about the inconvenience you experienced with the elevator access and the suggestions provided did not meet your needs. Our resort aims to offer comfortable accommodations for all our guests, including those with young children, and it is disheartening when we fall short of this goal. While we have certain limitations with the elevator availability, we strive to maintain clear communication about our amenities and we are truly sorry for the oversight in relaying this information effectively to you. Furthermore, we take note of your comments regarding room cleanliness and will share them with our housekeeping team to ensure our high standards are consistently met.Thank you for your comments on our food offerings, as we aim to cater to a variety of tastes and preferences, and your insights are invaluable in our ongoing effort to enhance our culinary experience.We hope to welcome you back. Best wishes,Zeus Puertas, General Manager

Dear Carlos,Thank you for taking the time to review your stay.We deeply regret to hear that you did not find your stay relaxing and that our culinary offerings did not meet your expectations. We pride ourselves on our diverse dining options, and it is concerning to learn that this was not effectively communicated during your visit.We are similarly troubled by your remarks regarding customer service. Our team is typically known for their attentiveness and warmth, and we apologize if you felt that our service did not consistently reach this standard. Feedback such as yours is taken very seriously as we endeavor to ensure all guests feel valued and respected.Regarding the room odor you described, we wish to convey our apologies for any discomfort experienced. Cleanliness and comfort are paramount, and we apologize if your suite did not reflect our typically high standards. For the concerns about club membership and dining reservations, we aim to provide clarity and fairness in all our services, and we are regretful if this was not your impression. It is never our intention to make any guest feel less valued or prioritized. We do offer a variety of gastronomic experiences, as detailed in our descriptions, and it is disappointing to acknowledge that you felt limited in these options.Your feedback on the room amenities and overall hotel condition has been noted with the utmost concern. We strive to provide well-appointed and immaculate accommodations, and we are saddened if we fell short in delivering this for you.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Zeus Puertas, General Manager

Dear Allan,Thank you for such a great review.It brings us immense pleasure to learn that you enjoyed the beach, our pool facilities, and the vibrant atmosphere at the Sports Bar. Our team strives to provide pristine environments and top-tier amenities, so your positive remarks on room cleanliness and the overall condition of Senator Puerto Plata Spa Resort are greatly appreciated.We are also thrilled to hear that the service you experienced was to your satisfaction. Our staff is dedicated to ensuring our guests feel valued and well-cared for during their stay.Moreover, we are glad that the room amenities added to the comfort of your visit, as we endeavor to create a welcoming and restful atmosphere for our guests.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Dear Kimberly,Thank you for taking the time to share your review.We are pleased to note that you found our room cleanliness and hotel condition satisfactory, and that the service and room amenities were to your liking.However, we are disheartened to learn of the challenges you faced with dining options and reservations. While we offer a variety of a la carte restaurants alongside our buffet, we are sorry to hear that securing a reservation was a concern. Please rest assured that we strive to provide a diverse culinary experience for all our guests. Regarding the beverages, our aim is to deliver a wide selection of quality drinks and cocktails, and we regret if they did not meet your taste preferences. We value the feedback on the member's club exclusivity and will consider this in our ongoing service evaluations.We understand the importance of attention to detail in all aspects of a guest's stay, including the availability of washcloths and uninterrupted water supply. While we ensure that our guest rooms are fully stocked and all facilities are in perfect working order, it appears there was a shortfall during your visit. We apologize for any inconvenience this may have caused and appreciate you bringing these matters to our attention.We hope to be able to welcome you back for an improved stay.Kind regards,Zeus Puertas , General Manager

Dear Tony, Thank you for taking the time to review your stay.We are pleased to hear that you found our rooms to be clean and our resort's condition to meet your expectations. It's also gratifying to know that you were satisfied with the service provided by our team and the amenities offered in our rooms.However, we regret to hear that the variety of our food did not fully meet your expectations. While we offer a diverse range of culinary options across our restaurants and snack bars, we understand the importance of continuously updating our menu offerings to cater to our guests' diverse palates. We appreciate your input and will certainly consider it as we strive to provide exceptional dining experiences for all our guests.We take great pride in the positive aspects of your experience, including the attentive service and the quality of our suites. Our aim is to provide a comfortable and enjoyable stay, and we're glad to know that we succeeded in several areas during your visit.We are looking forward to welcoming you again. All the best!Zeus Puertas, General Manager

Dear Adam, Thank you for your positive feedback and having taken the time to let us know about your experience. Your comments are very important for us. Best regards, Zeus Puertas , General Manager

Gracias por sus evaluación positiva. Su opinion es muy importante para nosotros. Saludos cordiales, Zeus Puertas, General Manager

Dear Anthony,Thank you for taking the time to review your stay.We are pleased to note that you found our rooms to be immaculately clean and that the condition of our hotel met your standards. It is also gratifying to hear that the amenities in your room contributed positively to your stay.However, we are disheartened to learn about your experience with our dining options. We strive to provide a variety of culinary experiences, and it is concerning that you were unable to secure a dinner reservation. While we do not offer connecting rooms, our accommodations are thoughtfully designed to ensure guest comfort, and we regret if this was not your impression.We take pride in our resort's offerings, including our range of 13 culinary alternatives, and it is disappointing to know that we fell short of providing you with the exceptional service we aim for. Rest assured, we are devoted to creating a fair and enjoyable dining experience for all our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Zeus Puertas , General Manager

Thank you for the positive feedback. Your opinion is very important for us. Best regards, Zeus Puertas , General Manager

Thank you for the positive feedback. Your opinion is very important for usZeus Puertas, General Manager

Dear Hugo, Thank you for the feedback. Your opinion is very important for us. We are sorry that we did not met your expectation this time. We hope to see you again and give us the opportunity to assit you in our facilities. Best regards, Zeus Puertas, General Manager

Thank you for the positive feedback. Your opinion is very important for us. Best regards, Zeus Puertas, General Manager

Thank you for your positive feedback, is ver important for us

Dear Jocelyn, Thank you for the feedback. Your opinion is very important for us. We are sorry that we did not met your expectation this time. We would like to have the opportunity to see you again. Best regards, Zeus Puertas, General Manager

Dear AndriuThank you for the positive feedback. Your opinion is very important for us. Best regards, Zeus Puertas, General Manager

Dear Blasina, Thank you for reviewing your recent experience.We are delighted to hear that you found our resort beautiful. Our picturesque setting is indeed one of the aspects we are very proud of.However, we regret to hear your experience with our cleaning staff did not meet the high standards we strive to uphold. Our team is typically known for their attentive and caring service, and we are truly sorry if this was not reflected in your interaction. Regarding your dining experience, it is disappointing to learn that we were not able to accommodate your family at our restaurants as you would have wished, especially on such a special occasion as your grandson's first birthday. While we do not offer connecting rooms, we aim to ensure every guest's experience is seamless and enjoyable, and it seems we fell short in this instance.We are continuously working to improve our guests' experiences and your input is invaluable to us in this ongoing process. Rest assured, the comfort and satisfaction of our guests are our top priorities, and we are committed to making every stay memorable.We hope to welcome you back. Zeus Puertas , General Manager

Dear Alby thanks for your positive feedback we are glad you feel confortable and love the hotel.

Dear Kiev thank you for your positive feedback is very important for us, hope you enjoy everything

Estimada huésped,Muchísimas gracias por la excelente valoración que le otorgó al Senator Puerto Plata Spa Resort.Nos complace enormemente saber que la limpieza de la habitación, el estado del hotel, la calidad de nuestro servicio y las comodidades de la habitación han cumplido con sus expectativas. En Senator Puerto Plata Spa Resort, nos esforzamos por ofrecer a nuestros huéspedes una experiencia inolvidable, y comentarios como el suyo nos motivan a seguir mejorando.Estamos encantados de que haya disfrutado de las características únicas de nuestras instalaciones y esperamos seguir siendo su elección predilecta para futuras vacaciones en la hermosa República Dominicana.Zeus Puertas, General Manager

Muchas gracias, Michael por su positivo feedback, es muy importante para nosotros.

Dear Olivia, We would like to thank you for this review about your recent experience in our hotel.We are truly delighted to hear that our spa facilities and services met your expectations and provided a highlight during your stay.However, it is with regret that we learn of the challenges you encountered with your accommodations. While our rooms are designed for comfort and our housekeeping team is dedicated to maintaining the highest standards of cleanliness, it seems we missed the mark during your visit. Your concerns have given us cause for reflection on how we can improve our guest experience in this aspect.With regard to the food offerings outside of our specialty restaurants, we are constantly striving to cater to a wide array of tastes and are saddened to hear we fell short. Please be assured that our culinary team is dedicated to delivering a variety of quality dining options for our guests to enjoy.We also take note of your insights about the general upkeep of our outdoor areas. Our resort aims to provide a pristine and welcoming environment for all our guests, and we will look into ensuring that our standards are consistently met throughout the property.Although some aspects did not meet your expectations, we do take pride in our resort's amenities and the tireless efforts of our staff to provide an enjoyable experience. We are continuously working to enhance our services and facilities and hope to demonstrate the high standards we are known for should you choose to visit us again.We hope to welcome you back. Best wishes,Zeus Puertas , General Manager

Buenas noches, estimada Jennifer, lamentamos escuchar que no le ha parecido bien, nos gustaría saber como podemos ayudarle

Hi good afternoon, could you please allow me your room number

Dear José,Thank you for such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas , General Manager

Dear Cristina, We would like to thank you for this review about your recent experience in our hotel.It is delightful to know that you enjoyed our gym, shops, and the overall atmosphere at the resort. These aspects are indeed among the highlights we proudly offer to enhance our guests' experiences.We regret to hear that certain aspects of your stay did not meet your expectations, particularly concerning room cleanliness and condition. Our team is committed to maintaining high standards, and we apologize if we fell short in this regard. While we do not have carpeted rooms, as all are equipped with tile/marble flooring for a tropical environment, we understand the importance of impeccable presentation and our housekeeping team is dedicated to ensuring that all areas are up to par. As for the amenities, we strive to provide rooms that are fully equipped and comfortable; we are sorry if this was not reflected during your stay. Rest assured, we continuously work on improving our guest experience and your comments are valuable to us in this ongoing process.We are grateful that the service provided by our staff met your expectations to some extent, as we aim to offer attentive and caring hospitality. We are constantly training and developing our team to deliver the best possible service to our guests.We hope to welcome you back. Best wishes,Zeus Puertas , General Manager

Estimado huésped, Gracias por elegir Senator Puerto Plata Spa Resort para su estancia en nuestra ciudad.Muchas gracias por alojarse con nosotros y tomarse su tiempo para elaborar su reseña en esta plataforma.Nos alegra que se lleve un buen concepto de nuestro hotel después de su estancia con nosotros.Nos llama la atención, no obstante, su comentario acerca de algunos de nuestros empleados. Normalmente nuestros huéspedes quedan muy satisfechos con el servicio y el trato recibido por parte de nuestro staff. Tomamos nota de sus palabras y comprobaremos este asunto para ver qué pudo haber sucedido.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,Alejandro Castillo, General Manager

Thank you for your positive feedback is very important for us.

Estimado Jesus, Gracias por su valoracion en nuestros servicios. Su opinion es muy importante para nosotros. Esperamos volver a verlo disfruando de nuestras instalaciones. Saludos, Zeus Puertas, General Manager

Dear Griffin, Thank you for taking the time to review your stay.We are delighted to hear that you found the water at our resort to be safe and that our team was able to promptly accommodate your requests for extra waters and towels. Our staff endeavors to deliver exceptional service and it is gratifying to know that their efforts resonated with you.However, we regret to hear that our culinary offerings did not fully meet your expectations. We take pride in the variety of our buffet options and will certainly consider your feedback as we continually strive to enhance our guests' dining experiences. Regarding the situation with beach chairs, we acknowledge the inconvenience you faced and are exploring ways to manage this more efficiently. We also encourage our guests to maintain the cleanliness of our beautiful beach surroundings and provide ample waste disposal facilities for this purpose.It is heartening to learn that the excursions recommended by our office contributed positively to your experience. We are also pleased that the overall atmosphere at our resort met your expectations for a beautiful, safe, and welcoming environment. Your suggestions for improvement are invaluable to us and will be taken into consideration as we aim to perfect our guests' experiences. Thank you for your kind words about our staff and the services provided; it is always our pleasure to ensure your visit is memorable.We are looking forward to welcoming you again. All the best!Zeus Puertas , General Manager

Dear Jaclyn,Thank you for the feedback. Your opinion is very important for us. We are sorry that we did not meet your expectation this time. We would like to have the opportunity to see you again. Best regards, Zeus Puertas, General Manager

Thank you for your positive feedback is very important for us, hope to see you next time

Dear Peter, Thank you for the positive feedback. Your opinion is very important for us. We are glad to know that you have had a great experience, and you enjoy the service of our staff and the beach. We look forward to seeing you again.Best regards, Zeus Puertas , General Manager

Thank you for your positive feedback, your opinion is very important for us.Hope to see you next time.

Thankyou for you positive feedback is very important for us

Dear Ray, Thank you for the Feedback. We are very sorry that we did not fill your expectation. We expect to have the opportunity in the future if you decide to come back and provide you a personalized service. Best regards,Zeus Puertas, General Manager

Thank you for positive feedback, your opinion is very important!.

Estimada Cinthia, Gracias por dedicarle unos minutos de su valioso tiempo a dejarnos su reseña.Lamentamos profundamente que su experiencia con nosotros no haya cumplido con las expectativas en cuanto a la especificidad y agilidad de nuestras respuestas. Nos esforzamos constantemente por ofrecer un servicio excepcional y sentimos si en esta ocasión no hemos estado a la altura. Apreciamos su retroalimentación, que nos sirve para continuar mejorando en todos los aspectos de nuestro servicio al cliente. Reiteramos nuestro compromiso con la excelencia y esperamos poder demostrarle el alto estándar de calidad y atención que caracteriza a nuestro resort.Reciba un saludo cordial,Zeus Puertas, General Director

Muchas gracias po su comentario, su opinión es muy importante.

Dear Chunilall, Thank you for reviewing your recent experience.We are delighted to hear that the check-in process was efficient and that you found our rooms to be immaculately clean, reflecting our commitment to exceptional service and guest comfort.We regret to hear that you encountered an issue with the rainfall shower feature in your room. We appreciate you bringing this to our attention, and we would like to assure you that our maintenance team is dedicated to addressing such concerns promptly to ensure a fully functional and enjoyable room experience for all our guests. Regarding the buffet, our culinary team endeavors to present a variety of options to cater to a wide range of tastes, and we continuously review guest feedback for improvements in our offerings.It is a pleasure to know that the Japanese restaurant exceeded your expectations and added a delightful experience to your stay. However, we are concerned to learn that our steakhouse did not meet the same level of satisfaction. We hold our staff to the highest standards of hospitality and will reinforce our training to ensure every guest interaction is positive and memorable.We hope to welcome you back. All the best.Zeus Puertas, General Manager

Dear Peter, Thank you for taking the time to review your stay.We are delighted to hear that our staff's friendliness, alongside the quality of our culinary offerings, contributed positively to your stay. It is also gratifying to know that you found our rooms to be impeccably clean and that the condition of the hotel, our services, and room amenities met your expectations.However, we regret to hear of your experience regarding the pool and beach chairs. Please rest assured that maintaining a high standard of facilities is a priority for us, and we are continuously working to ensure all amenities are in excellent condition for our guests' comfort. We also encourage guests to report any such issues to our attentive staff to swiftly address them during their stay.We are grateful for your compliments on our resort's condition and the services provided, and it is heartening to know that these aspects of Senator Puerto Plata Spa Resort significantly enhanced your overall experience.We are looking forward to welcoming you again. All the best!Zeus Puertas, General Manager