Hotellit kohteessa River North, Chicago

"Worst hotel experience I've ever had. First, after checking in I found the previous occupant's socks next to the bed which made me question how well the room had been cleaned. Then guest in the next room had a party and yelled swear words at frequent intervals, and the party lasted until after midnight. I sent a message to the staff but never got a response. When I eventually went to the desk to leave a complaint, no one was there. After a while someone eventually came, and they said they'd send security to check the situation, but no one did anything until the party ended naturally around 3am. Needless to say I didn't get much sleep that night. I didn't get a response from the staff to my message even after checking out, they ignored me completely. Everything in the room feels flimsy and low quality - the walls are super thin and you hear all the noise around you, not only from the other rooms but from the neighborhood as well. The floors are creaky and a guest's activities in the floor above me made the bed shake in my room. The desk was wobbly and shook from the lightest touch. Even the toilet didn't flush properly. The juice machine in the lobby was advertised as operational between 6am to 9am, but on two out of four mornings it didn't work. Would recommend staying at pretty much any other place than this one."

"The hotel staff was amazing, everyone was kind and helpful and made us feel welcomed to the hotel and the city. We enjoyed walking to most places since the location of the hotel was very central, the subway stops were also very close by. I can really recommend this hotel and its staff - they really made our vacation a memorable one. "