Dear Mr Juman,Thank you for your feedback after your recent stay in our property.Since we always strive to provide a good quality service, your detailed comment is highly appreciated as it gives us the opportunity to set aside time for self-reflection and to figure out what actually happened with the related departments.We would like to send you our deepest apologies if your experience with us was not up to your expectations. By the time we get back to you, we had the chance to look into your reservation details. As per your booking confirmation, you confirmed your stay in a Deluxe Room which is our standard room. We were more than happy to assign a free upgrade to a Premier room so that you might be entitled to all the relating benefits such a nicer view into our oasis. Certainly, if the room size hadn't been suitable to your needs or not specifically to your liking, it would have been a pleasure for us to consider another option like a Suite which is highly appreciated for a stunning view over our greenery or our relaxing swimming pool.If you are planning to visit the Eternal City one more time, we hope you might consider our property once again. We will be more than happy to assist you and recommend you a tailor-made solution which may guarantee a memorable experience.Warm Regards,Matteo ManciniGeneral Manager of OperationsLDC HOTELS ITALY