Dear guest, we thank you very much for choosing to stay in our property. We do strongly apologize for having failed in delivering high service standards during your stay. We try to offer to our guests a very nice moment to remember once they leave our hotel but in this case we have totally failed. We hope that you will give us one more opportunity to better serve you in next future. Best regards, The Management

Dear guest, thank you very much for choosing our hotel for your stay in Fiumicino and for having spent your time writing your report. Your feedback is precious for us because it helps us to know where we have to intervene and in which directions. We are sorry for you for having found the room dirty, it is unacceptable. We have discussed this situation with housekeeping department and we are going to work differently in order to guarantee high standard quality service. All the rooms kept clean but this time we failed, we are sorry. We hope to welcome you back soon in our hotel in order to show you our improvements. Best regards, The Management