Dear Samuel,We are very sorry to hear about different issues occurred during your stay. We will take all your comments one by one and take action to not have this phenomenon happened again.

Dear Ka Man,Thank you for your recent comment, as much as there is not too much restaurant in the vicinity, we do have in house over 9 restaurants that can cater all taste buds!

Dear Jacob,Thank you for this amazing comment. We are in the quiet place of Itaewon, the best place for fun!

Dear Guest,Thank you for this comment! We are looking forward to welcome you here very soon!

Dear Min,Thanks for this kind rating. On your next visit, please tell us how we can get a full score next time.

Dear Abdulaziz,We are glad to receive this type of recognition. We look forward to seeing you very soon back!

Dear Kenta,Thank you for this great score, we are looking forward to meet you here again!

Dear Alexandra, Thank you very much for taking the time to share your experience from your recent stay at Mondrian Seoul Itaewon. We are delighted to hear that you had a fantastic stay with us and that you enjoyed the gorgeous hotel, perfect location, and the spacious rooms. At Mondrian Seoul Itaewon, we take pride in providing excellent service, and it is rewarding to know that you found the service from the reception and staff to be excellent. Our housekeeping team works diligently to maintain high standards of cleanliness, and we are glad that you found it impressive. Regarding the facilities, we are pleased that you found them impressive and clean, even though you did not have the opportunity to use them extensively. Your feedback motivates us to continue delivering exceptional experiences to all our guests. We hope you tried our Roof Top Bar Privilege and our Special dining Cleo. We appreciate your kind words and look forward to welcoming you back on your next visit. Warm regards,

Dear Pay, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay at Mondrian Seoul Itaewon. Due to government regulations, our hotel policy includes providing dental kits has to be with a fee, and we regret if this was not clearly communicated to you.As for the service standards, we strive to deliver a 5-star experience to all our guests, and we are sorry to hear that we fell short of your expectations. Rest assured, we will address the issues you mentioned with our team to ensure a consistent level of service. It is disappointing to hear about the inconvenience with the bedside socket and the misunderstanding with the chargers. We will investigate this matter further to prevent any future occurrences. Your comments regarding the housekeeping and bellman service have been noted, and we will work on improving the consistency and attentiveness of our staff. We appreciate your valuable feedback as it helps us enhance the overall guest experience. Warm regards,

Dear Luz,We hope to see you back very soon, for another Mondrian Experience!

Dear Guest,It's always nice to receive positive reviews from customers. Your feedback will be shared with all team members and will be a great support in boosting the morale of all employees as they strive to continuously provide a high level of service.Thank you again for letting us know your thoughts. We hope to provide better service in the future. Lastly, I hope that all your wishes come true and that your family be filled with happiness. Sincerely,

Dear GuestThank you very much for participating in the Mondrian Seoul Itaewon usage history survey. It's always nice to receive positive reviews from customers.Your feedback will be shared with all team members and will be a great support in boosting the morale of all employees as they strive to continuously provide a high level of service.Thank you again for letting us know your thoughts. We hope to provide better service in the future. Lastly, I hope that all your wishes come true and that your family be filled with happiness.Sincerely,

Dear, DianneFirst of all, thank you for visiting Mondrian Seoul Itaewon and taking the time to share your experience.We at Mondrian Seoul Itaewon always strive to provide the best facilities and best service for your satisfaction, but we are sorry that your stay this time did not meet your expectations.I will forward your feedback to relevant departments to make improvements. Once again, we apologize for not being able to provide you with a satisfactory experience. Lastly, if you give us the opportunity to visit again, we promise to do our best to leave you with good memories.Sincerely,

お客様へまず私たちのモンドリアンソウル梨泰院を訪れて、大切な時間を過ごしてお客様のご滞在経験を共有していただきありがとうございます。私たちのモンドリアンソウル梨泰院は、常にお客様が満足できる最高の施設と最善のサービスを提供していただくために努力していますが、今回の宿泊でお客様の期待に及ばなかった部分について申し訳ありません。申し上げた不十分な部分は、該当部署とホテル全役職員に伝達して改善できるようにします。 お客様がいただいた大切な意見一つ一つ逃さず、私たちのモンドリアンソウル梨泰院ホテルの発展に基礎となって改善されるように最善の努力を尽くします。また、私たちが気付かなかった不足している部分がある場合は、いつでも暖かいアドバイスをお願いします。

Dear, Thomas Thank you very much for participating in the Mondrian Seoul Itaewon usage history survey. It's always nice to receive positive reviews from customers.Your feedback will be shared with all team members and will be a great support in boosting the morale of all employees as they strive to continuously provide a high level of service.We hope also you tried our restaurant Cleo and Privilege our roof top bar!

고객님께 Mondrian Seoul Itaewon 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다.고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다.고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 마지막으로, 새해에도 소망하시는 모든 일들이 이루어지시길 바라며 가정에 행복이 충만하시길 기원합니다.

고객님께 Mondrian Seoul Itaewon 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다.고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다.고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 마지막으로, 새해에도 소망하시는 모든 일들이 이루어지시길 바라며 가정에 행복이 충만하시길 기원합니다. 감사합니다.Min LeeDuty Manager

Dear Dongjoo,Thank you for your great ratings. We hope you will be back with us to try not only our beds but also Cleo our restaurant and Privilege our wonderful bar!

Dear Abrahim,Thank you very much for participating in the Mondrian Seoul Itaewon usage history survey. It's always nice to receive positive reviews from customers.Your feedback will be shared with all team members and will be a great support in boosting the morale of all employees as they strive to continuously provide a high level of service.I hope you tried our bar Privilege and our restaurant Cleo!Thank you again for letting us know your thoughts. We hope to provide better service in the future. Lastly, I hope that all your wishes come true in the new year and that your family be filled with happiness.Sincerely,

Dear Guest,Thank you for your comment. We hope you could help us to give more details on the ratings. We have surely missed the ball, and this is not in line with our values.

Dear Joonsang,Thank you for your comment. We hope you could help us to give more details on how to reach a 10 :)

Dear Alvin,Thank you for your kind review! We appreciate your positive feedback. Should you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back to Mondrian Seoul Itaewon in the near future.We hope you tried Cleo our Signature restaurant and Privilege our rooftop bar above Seoul,Warm regards,Mondrian Seoul Itaewon

Thank you for your comments; we hope to see you at our hotel soon! I hope you tried our Mediterranean restaurant Cleo or our Roof top Bar Privilege!Best Regards,Hotel Management

Thank you for your comments; we hope to see you at our hotel soon! I hope you tried our Mediterranean restaurant Cleo or our Roof top Bar Privilege!Best Regards,

몬드리안 서울 이태원에 대한 피드백을 보내주셔서 감사합니다. 분위기와 서비스에 만족하셨다니 정말 기쁩니다. 몬드리안 서울 이태원은 고객에게 최상의 경험을 제공하기 위해 노력하고 있으며, 여러분께도 그렇게 할 수 있게 되어 기쁘게 생각합니다. 친절한 말씀에 감사드리며 곧 다시 찾아뵙기를 기대하겠습니다.다음에는 플래그십 레스토랑인 클레오(Cleo)나 루프탑 바 프리빌리지(Privilege)를 꼭 드셔보세요!따뜻한 안부 전해드립니다,

Thank you for your feedback on Mondrian Seoul Itaewon. We are thrilled that you liked the ambiance and service. Mondrian Seoul Itaewon strives to provide the best experience for our guests, and we are pleased to be able to do the same for you. Thank you for your kind words, and we look forward to seeing you again soon.Next time, try the flagship restaurant Cléo or the rooftop bar Privilège!Greetings,

Dear Trisha,Great ratings! Many thanks for the team. We hope you tried our roof top bar and our restaurant Cleo!

몬드리안 서울 이태원에 대한 피드백을 보내주셔서 감사합니다. 분위기와 서비스에 만족하셨다니 정말 기쁩니다. 몬드리안 서울 이태원은 고객에게 최상의 경험을 제공하기 위해 노력하고 있으며, 여러분께 도 그렇게 할 수 있게 되어 기쁘게 생각합니다. 친절한 말씀에 감사드리며 곧 다시 찾아뵙기를 기대하겠습니다.다음에는 바 프리빌리지(Privilege)를 꼭 드셔보세요!따뜻한 안부 전해드립니다,몬드리안 서울 이태원 매니지먼트

몬드리안 서울 이태원에 대한 피드백을 보내주셔서 감사합니다. 분위기와 서비스에 만족하셨다니 정말 기쁩니다. 몬드리안 서울 이태원은 고객에게 최상의 경험을 제공하기 위해 노력하고 있으며, 여러분께도 그렇게 할 수 있게 되어 기쁘게 생각합니다. 친절한 말씀에 감사드리며 곧 다시 찾아뵙기를 기대하겠습니다. 몬드리안 서울 이태원 매니지먼트

몬드리안 서울 이태원에 대한 피드백을 보내주셔서 감사합니다. 분위기와 서비스에 만족하셨다니 정말 기쁩니다. 몬드리안 서울 이태원은 고객에게 최상의 경험을 제공하기 위해 노력하고 있으며, 여러분께도 그렇게 할 수 있게 되어 기쁘게 생각합니다. 친절한 말씀에 감사드리며 곧 다시 찾아뵙기를 기대하겠습니다.다음에는 플래그십 레스토랑인 클레오(Cleo)나 루프탑 바 프리빌리지(Privilege)를 꼭 드셔보세요!따뜻한 안부 전해드립니다, 몬드리안 서울 이태원 매니지먼트

Dear Guest,Thank you for your comment, we hope that you could contact us to give us more details of your experience,Best Regards,

Dear Guest,Thank you for your nice comments. Our location is in the heart of Itaewon. Which is ideal for both resting and partying. We do have also great restaurants such as Cleo our Mediterranean cuisine and Privilege our Roof top Cocktail bar with a view on Namsan,Best regards,

Dear Guest,Thanks for this amazing comment!

Dear Guest, Thank you for this amazing comment. We hope to see you again very soon!

Dear Guest,We want to thank you for your lovely feedback. The team is working very hard to provide an excellent and enjoyable service.

We are very concerned about your average score. Please get in touch with us directly for more feedback so we can investigate the issue.

재윤님께, 시간을 내어 경험을 공유해 주셔서 감사합니다. 긍정적인 피드백과 부정적인 피드백 모두에 감사드리며, 서비스 개선 방안에 대한 인사이트를 제공해 주셔서 감사합니다. 몬드리안 서울 이태원에서는 고객 개개인의 니즈에 맞는 특별한 맞춤형 경험을 제공하기 위해 노력하고 있습니다. 수납 공간이 최우선이라는 점을 잘 알고 있으며, 모든 투숙객이 집과 같은 편안함을 느낄 수 있도록 호텔의 이러한 측면을 개선할 수 있는 방법에 대한 제안에 항상 열려 있습니다. 이번 방문이 여러분의 기대에 미치지 못했다면 사과드리며, 향후 우수한 서비스를 제공하기 위한 노력을 보여드릴 수 있도록 다시 한 번 기회를 주시길 바랍니다. 소중한 피드백을 보내주셔서 다시 한 번 감사드립니다. 진심으로, 몬드리안 서울 이태원 매니저

Dear Guest,Thank you for your nice comments. Our location is in the heart of Itaewon. Which is ideal for both resting and partying. We do have also great restaurants such as Cleo our Mediterranean cuisine and Privilege our Roof top Cocktail bar with a view on Namsan,Best regards,

Dear Guest,Thank you for your nice comments. Our location is in the heart of Itaewon. Which is ideal for both resting and partying. We do have also great restaurants such as Cleo our Mediterranean cuisine and Privilege our Roof top Cocktail bar with a view on Namsan,Best regards,

Dear Guest,Thank you for your comments. First of all, we would like to apologize for the smell from the drainage. Also, the hotel location is in the heart of Itaewon. Which is ideal for both resting and partying. We do have also great restaurants such as Cleo our Mediterranean cuisine and Privilege our Roof top Cocktail bar with a view on Namsan,Best regards,

Dear Guest,Thank you for your nice comments. Our location is in the heart of Itaewon. Which is ideal for both resting and partying. We do have also great restaurants such as Cleo our Mediterranean cuisine and Privilege our Roof top Cocktail bar with a view on Namsan,Best regards,

モンドリアンソウル梨泰院に関するフィードバックをいただきありがとうございます。雰囲気とサービスに満足していただき、うれしいです。モンドリアンソウル梨泰院は、お客様に可能な限り最高の体験を提供するよう努めており、お客様にも同じことをできることを嬉しく思います。温かいお言葉ありがとうございます、またお会いできるのを楽しみにしています。次回は、フラッグシップレストラン「クレオ」やルーフトップバー「プリビレッジ」をぜひチェックしてみてくださいね。敬具、モンドリアンソウル梨泰院管理

Dear Guest,We feel sorry for the average score. We missed something during your stay. Do not hesitate to contact us for any more information on our needs of improvement,

Dear Jun Seok,Thank you for your feedback. We are very glad that you enjoyed your stay at Mondrian Seoul Itaewon and appreciate that you took the time to share your experience. We understand your concern about the cleanliness of the coffee cups and glasses and are glad to hear that our team promptly replaced them for you. Rest assure that this is an isolate case. At Mondrian Seoul Itaewon, we strive to provide a clean and comfortable environment for our guests at all times. We will continue to do our best in making sure that all of our amenities meet our high standards of cleanliness and service. Thank you again for your valuable feedback! Sincerely,

KOJI_K様、 この度はモンドリアン・ソウル梨泰院の口コミにご協力いただき、誠にありがとうございます。 私たちはすべてのお客様に、より良い体験を提供できるよう努力しておりますので、お客様のご意見をお聞かせください。 朝食にご満足いただけなかったとのこと、申し訳ございませんでした。 モンドリアン・ソウル梨泰院では、お客様に様々なオプションをご提供できるよう努力しており、サービスとお食事の質を向上させるため、お客様のご意見を継続的に確認しています。 上の部屋からの音でご迷惑をおかけしました。 当ホテルは、お客様に静かで快適な雰囲気を提供するよう努めています。 ホテル全体の騒音レベルを常に監視し、混乱を最小限に抑えるためにあらゆる合理的な手段を講じています。 当ホテルのインテリアがスタイリッシュでファッショナブルだとお感じいただけたようで、大変嬉しく思います。 モンドリアン・ソウル梨泰院では、お客様がご自宅のようにくつろいでいただけるよう、スタイリッシュなインテリアを心がけています。 貴重なご意見ありがとうございました。 よろしくお願いします、

Dear Guest,We want to thank you for your lovely feedback. The team is working very hard to provide an excellent and enjoyable service.