Dear Valued Guest, Thank you for staying at Hugo's Boutique and for providing us with this feedback. We are glad to know that your recent visit was enjoyable and we hope to welcome you again in the future!Warm Regards,

Rakkaat vieraat, Hugo's Boutique Hotel -hotellissa on ollut ilo, että olet pysynyt kanssamme ja kiitämme teitä koko ryhmän puolesta. Arvostamme, että otimme aikaa tarkastella meitä ja ystävällinen palaute on tervetullut. Luotamme siihen, että olet saapunut kotiin turvallisesti, ja toivon, että meillä on mahdollisuus toivottaa sinut tervetulleeksi lähitulevaisuudessa. Lämpimin terveisin, Caroline Barbara Pääjohtaja

Dear Guests, Thank you for choosing to stay with us and for leaving a review. We are happy to hear that you liked the rooms and that you found our staff commendable. However, it is regrettable that the level of noise from the club negatively affected your overall satisfaction. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Again, thank you for staying and we hope you give us another chance to show you how great our hotel is. Best Regards, Caroline Barbara General Manager

​Thank you for choosing to stay with us! We appreciate your feedback and we hope to have the pleasure of welcoming you back with us in the near future. Best regards, Caroline Barbara General Manager

Dear Mark, Thank you for staying at the Hugo's Boutique Hotel and for sharing your impression. We are really sorry to see this low rating, indicating that your recent visit was not that pleasant. Even though you had mentioned some nice things about our hygiene standards, unique hotel designs and staff (which we are grateful for), it is sad to know that happenings from the area surrounding us (Paceville, entertainment district of Malta) affected your stay and overall satisfaction. Kindly be reminded that the Infinity Pool is open seasonally, from May until November, and it is currently being prepared for the new season. We can only hope to welcome you again during a less busy period in the area, so that we can offer you a more peaceful stay and a better experience!Kind Regards,

Dear daniele, Thank you for staying at the Hugo's Boutique Hotel and for providing us with this high rating. We are glad to know that you have spent some enjoyable time with us and we hope to welcome you back soon!Kind Regards,

Dear David, Thank you for staying at the Hugo's Boutique Hotel and for providing us with this good rating. The Management is glad to be part of your lovely experience and we sincerely hope to welcome you back!Best Regards,

Dear Mario, Thank you for staying with us and for sharing your rating. If there are any further details to be mentioned, please do not hesitate to contact our team directly. We hope to welcome you again in one of our hotels!Kindest Regards,

Dear Valued Guest, Thank you for staying at Hugo's Boutique Hotel and for taking the time to share your impression. We are glad to see that your stay was pleasant and we hope to welcome you again soon!Best Regards,

Dear Soren, Thank you staying at Hugo's Biutique Hotel and rating us with 5*. We are extremely pleased to know that you enjoyed your time with us and we would love to welcome you back soon!Regards,

Dear Takisha, Thank you very much for staying at Hugo's Boutique Hotel and for sharing this review with all of us. We are delighted to know that you enjoyed our hotel and our restaurants, and we are also glad to be a part of your nice memories. Our apologies for the insect in your room, please be informed that we will take additional PEST control, in order to be more cautious. Also, we would like to kindly advise you that there is DND sign in your room (a button near the electricity controller, and we are sorry if our team failed to provide you with this information on time). We really hope to welcome you back and to ensure an impeccable visit!Sincerely,

Dear MASMOUDI, Thank you for staying at Hugo's Boutique Hotel and for taking the time to post a review. We are glad to know that your overall stay was satisfactory, and we are sorry for the confusion about room cleaning procedure. Our team should have explained it more clearly from the beginning. However, your feedback will be shared with the relevant team, and we shall do our best to avoid any possible misunderstandings in the future. Thank you again, we hope to have an opportunity to welcome you back and to offer you a memorable experience!Kind Regards,

Dear Thomas, Thank you for staying at Hugo's Boutique Hotel and for taking the time to post a review. Our team is really pleased with your good feedback, we are happy to see that we met your needs and that you are interested in visiting us again. We will do our best to keep on the good work and we are looking forward to welcoming you again!Warm Regards,

Dear Martin, Thank you for staying at Hugo's Boutique Hotel and sharing your feedback with us. We are generally satisfied with your honest opinion, and with your current rating, however, our team will do their best to improve certain aspects, such as the condition of the rooms and our efficiency. On the other hand, we are also sorry about the noise, but given the fact that our location is the entertainment district, we are, unfortunately, not able to control the level of noise from the outside. We still hope to welcome you again during a quieter period in Malta, as we wish to have another opportunity to host you and to offer you more enjoyable experience. Kindest Regards,

Dear John, Thank you for staying at Hugo's Boutique and for sharing your feedback with our team. We are happy that majority of the things met your needs, especially our friendly and attentive staff. Please accept our apology for any delay in delivering some amenities, we will do our best to be more efficient and not repeat the same issue. Hopefully we will welcome you again and offer you an impeccable stay!Regards,

Dear Rose, Thank you for staying at Hugo's Boutique Hotel and for rating us. Should you decide to provide us with a further feedback, please do not hesitate to reach out to us. Kind Regards,

Dear Damian Ngwa, Thank you for staying at Hugo's Boutique and finding some time to share this feedback. We are delighted to see that your recent visit was that enjoyable, and we sincerely appreciate your compliments about our hygiene and the staff - those are the most important things when staying in a hotel. Hopefully there will be an opportunity to welcome you again in the future!Best Regards,

Dear Anton, Thank you for staying at Hugo's Boutique Hotel and sharing this feedback with us. We are delighted to see that your overall impression is satisfactory, and that our luxury designed rooms suited your taste. Please accept our apology for the technical issue with the safe, we will check with our team why it was not resolved on time and take the necessary action to prevent the same from recurring. Hopefully we will welcome you again and do our best to offer an impeccable stay!Kindest Regards,

Dear Jessie, Thank you for staying at Hugo's Boutique Hotel and providing us with this amazing rating. We are extremely pleased to know that you enjoyed your time with us and we would love to welcome you back soon!Best Regards,

Dear Anna, Thank you for staying at Hugo's Boutique and taking time to rate us. We are sorry to see that we did not meet your expectations this time, should you wish to provide us with further details on how to improve, do not hesitate to contact us. Our team would love to have an opportunity to welcome you again and offer a better experience!Warm Regards,

Dear Denise Lyra, Thank you for staying at Hugo's Boutique Hotel and for your rating. Should you wish to provide us with further feedback, please do not hesitate to contact us. Kind Regards,

Dear Chris, Thank you for staying at Hugo's Boutique and taking some time to post a review. We are really pleased to know that you enjoyed our modern and nicely furnished rooms and facilities. We honestly hope that the vibrant area around us did not affect your satisfaction a lot and it would be a pleasure to welcome you again soon!Kindest Regards,

Dear Dan, Thank you for staying at Hugo's Boutique and taking the time to rate us. We are delighted to see your satisfaction with our service, especially with our high hygiene standards and kind and attentive staff. It makes us happy to know that our effort is appreciated, and when we see it, we are even more motivated to improve and offer amazing experiences to our valued guests. Hopefully it will not be long until we welcome you back!Kindest Regards,

Dear pierre-alain, Thank you for staying at Hugo's Boutique Hotel and for your rating. Should you wish to provide us with further feedback, please do not hesitate to contact us. Kind Regards,

Dear Valued Guest, Thank you for staying at Hugo's Boutique Hotel and for your rating. Should you wish to provide us with further feedback, please do not hesitate to contact us. Kind Regards,

Dear Louisa Onyemaechi, Thank you a lot for staying at Hugo's Boutique Hotel and finding the time to write a review. We are extremely pleased to read about your nice experience and we are proud to see that some of our staff members added to it, as we always give our best to make our guests feel welcome and appreciated. It also makes us happy to know that you enjoyed the lively area we are situated in and that you were satisfied with our clean and comfortable rooms. Please be advised that we will inform the relevant department about your kind advice about the dispensers, in order to be taken into consideration. Thank you once again for your nice feedback, we really hope to welcome you again soon and create another memorable stay!Best Regards,

Dear Skye, We appreciate you staying at Hugo's Boutique Hotel and finding some time to provide us with high rating. We are delighted to see that you enjoyed your time with us and we hope to have a chance to welcome you back soon!Best Regards,

Dear Valued Guest, Thank you for staying at Hugo's Boutique and finding some time to leave a valuable review, which we will use as a guideline to improve our services. We are pleased to see that you enjoyed our new facilities and luxury furnished rooms, however, we see that there is room for improvement and we will do our best to rectify all the issues you previously mentioned. Kindly be advised that we will pay more attention to training our staff members, in order to maximize the efficiency and guests' satisfaction. We will also take into account your suggestions regarding our spa and inform our management immediately. We apologize for any possible inconvenience you may have experienced with us and we hope to have a chance to welcome you back soon and provide you with a memorable stay! Warm Regards,

Dear Hugo, Thank you for staying at Hugo's Boutique and finding the time to post such a kind review. We are pleased to see that you enjoyed your stay with us and that you were satisfied with our luxury designed rooms. It is true that the area is vibrant and we have no control of the noise coming from the outside, however, we have double glazed protection in order to minimalize the sound. Thank you again, we hope to have the chance to welcome you another time and provide you with another great experience!Warm Regards,

Dear Spencer, Thank you for staying at Hugo's Boutique and finding some time to review us. We would like to apologize for the delay in delivering some of the amenities that happened during a very busy period, please be advised that we have already taken the necessary action to prevent it from repeating. We are sorry for any inconvenience it may have caused. We also hope to get an opportunity to welcome you again and provide you with a better experience!Kindest Regards,

Dear Martin, Thank you for staying at Hugo's Boutique Hotel and providing us with high rating. We are pleased to see that you spent lovely time with us and we hope to have an opportunity to welcome you back soon and provide with an even better experience. Kind Regards,

Dear Kinga,Firstly, I would like to thank you for sharing your detailed feedback with us constructively, because it is only guests like you that give us the opportunity to improve and raise our standards. We are very sorry and concerned to hear that we did not completely meet your expectations during your recent visit to Hugo's Hotels, Malta. Rest assured that our main priority is to ensure all our guests are happy and enjoying our facilities, and your satisfaction is our goal.Regarding the 150 Euros, we are taking an authorization (deposit) on the guest's credit card upon arrival for the incidentals which will be returned upon checkout. We are definitely situated in the lively area of Paceville, surrounded by bars, nightclubs & restaurants. We do offer this information in the description.We have taken note of your other comments and will ensure that these are looked into so that we may have the opportunity of welcoming you back and change your perception. The entire team remains at your disposal for any future arrangements,Once again, we are sincerely sorry for any inconvenience that you have experienced.Have a beautiful day!With kindest regards, Andre RavanCustomer Relations Manager

Dear Lucio,Thank you for taking the time to review Hugo's Hotels.We are thrilled about your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. I am pleased that you loved so many things about your stay with us, and hopefully, this was only the first of many stays with us!Comments like yours about our staff motivate us to keep working hard and providing excellent service.We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!With kindest regards, Andre RavanCustomer Relations Manager