Upon arrival, we opened the car door and were overwhelmed with an awful smell. The staff met us, they were warm and welcoming. The chef had made a wonderful dinner, however, the house was very hot and humid. The head housekeeper showed us each room, the rooms were air conditioned and the doors were kept shut. The house was nicely decorated. Some of the fixtures did need replacing, such as our sink handle in our bedroom bathroom, it was no longer attached, rusted and wobbly. We contacted manager about the lack of air conditioning in the main areas of the house, he said that he would talk to the staff and have this addressed. The house was kept colder after this, however, the staff would shut off most of the air conditioners in the main areas in the evening, so it was quite warm in the morning and the night; you could not leave your door open. I had a hard time with this, because I did not want to have our door shut, and the kids doors shut, in a new place, in case they needed me. The next morning, with the light of day, we discovered what the terrible smell was. It was Sargassum. This seaweed was full of garbage from the ocean (plastics), it was piled up all down the shoreline, in the water and on the beach. The smell outside and wafting into the house was putrid. We were unable to use the beach or go into the water. The smell woke us up every night, several times. Being in the outside area, was not very pleasant. This was very disappointing, because we paid for beachfront access, and we planned to be able to stay at the house to relax, eat, swim, snorkel and kayak. Instead, we had to leave every day to find beaches and restaurants, that did not have the seaweed or smell, which of course was an additional cost. We did have some meals at the house, because the chef was amazing, and we did not want the staff to feel bad in any way. The staff were very dedicated, the house was kept very clean, our laundry was done for us, they were always available to help. We made every attempt to first handle our concerns that we had with the seaweed, with the owner of this property. We told the owner that other beaches that had the seaweed, did not smell, as long as the seaweed was removed. We told the owner, that we should have been told beforehand, so that we could have made a choice about coming, they told us that they do not tell people about the seaweed, or they would not come. The owner stopped replying to us and would not give us any refund.
