Kokoustilat

Arvostelut: NH Collection Venezia Grand Hotel Dei Dogi

5 out of 5
NH Collection Venezia Grand Hotel Dei Dogi
Fondamenta Madonna Dell'Orto 3500, Venice, VE

Arvostelut

9,0

Upea

Arvosana 10 - Loistava. 240 kautta 392 arvostelua" "
Arvosana 8 - Hyvä. 94 kautta 392 arvostelua" "
Arvosana 6 - OK. 42 kautta 392 arvostelua" "
Arvosana 4 - Huono. 12 kautta 392 arvostelua" "
Arvosana 2 - Hirveä. 4 kautta 392 arvostelua" "

9,4/10

Siisteys

9,2/10

Henkilökunta ja palvelu

8,8/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

8,8/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Gilberto

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Es buena. El personal de recepción muy atento. El desayuno no es bueno para el precio y los meseros no están a la altura del resto del equipo.
Yöpyi 1 yön huhtikuussa 2024
Chiara Marangon - Guest Relations vastasi 5.5.2024
Dear Signor Gilberto,Thank you for feedback!We are delighted by your comments regarding our front office team. We regret to figure out our breakfast offer did not match your expectations.Hoping to welcome you back at the soonest, in order to show you how we care about guests' experience.Best RegardsChiara Marangon - Guest Relations

6/10 OK

Luisa, Anaheim

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel is very nice, beautiful gardens but the rooms are a bit old not looking super clean. Staff was friendly but I expected a much better experience from a 4 star hotel. Location is good if you want to be completely away from the crowds, only negative is the time it takes taking the vaporetto to San Marks area. You are a short vaporetto trip to Murano and closer to the train station. We liked that it was pretty secluded and quiet.
Yöpyi 3 yötä huhtikuussa 2024
Chiara Marangon - Guest Relations vastasi 20.4.2024
Dear Signora Luisa,Thank you for your feedback concerning your experience at Palazzo dei Dogi.We regret to figure out we did not match with your expectations: we will for sure discuss about it as our guests just deserve the best.Moreover, we are happy to understand you enjoyed our strategic location and amazing garden, that consists of the biggest historical garden of the entire city.Hoping to welcome you again at the soonest in order to show you how we care about guests'experience.Warm RegardsChiara Marangon - Guest Relations

10/10 Loistava

Mimjung

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä maaliskuussa 2024
Chiara Marangon - Guest Relations vastasi 16.4.2024
Dear Mimjung,Thank you for choosing NHC Grand Hotel Palazzo dei Dogi and for posting your lovely review!The entire team hopes to welcome you again at the soonest!!RegardsChiara Marangon - Guest Relations

8/10 Hyvä

Ross

Matkusti pienten lasten kanssa
Hyvää: Majoituspaikan kunto ja tilat
We loved staying here because it was away from the crowds and near to the first Alilaguna ⛴️ first stop from the airport. Brilliant customer service on arrival. We paid a high fee for 4 nights with child in early April 2024. Breakfast is €25 per person. We stayed in the junior suite (403). A lovely balcony top floor room. The sink in the bathroom is strange as ½ of it is enclosed under a mirror. The shower tap was broken, but usable. Very hot on demand 😃 The views are lovely as is the hotel gardens! It is a 3-minute walk from the boat station. No bottled water in the room! 😔 A bit disappointing to check out with a double bar bill; hopefully will be rectified soon.
Yöpyi 4 yötä huhtikuussa 2024
Chiara Marangon - Guest Relations vastasi 7.4.2024
Dear Ross McGill, Thank you for your review! We are happy to understand you enjoyed your venetian experience at Palazzo dei Dogi! Thank you for mentioning the professional service offered by our exquisite team. Moreover, we are happy to realize you found interesting our Junior Suite bathroom design. Then we thank you for sharing your point of view regarding water in the room. The NHC team will for sure discuss about it. Warm regards Chiara Marangon - Guest Relations

10/10 Loistava

Kirsten

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wir waren sehr zufrieden, tolles historisches Ambiente und Gartenanlage, Frühstück top, Lage perfekt,schön ruhig
Yöpyi 4 yötä helmikuussa 2024
Chiara Marangon - Guest Relations vastasi 29.2.2024
Dear Kirsten,Thank you for sharing your positive post-stay feedback!The entire NH Collection team is looking forward to welcome you again in the future!Warm Regards

6/10 OK

DAIKI

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Siisteys
良かった点 空港から水上バスで近くのターミナルまで直で行けたのでその点は楽でした。通りの雰囲気も良く朝食もかなり美味しかったです。 悪かった点 5つ星って感じはなかったです。 建物の作りや立地上仕方ないですが重たいドアをスーツケース抱えて自分で開け締めするのが大変。 シャワー室の作りが床を濡らさずに使うのは困難なものであり、部屋付きのコップの中に虫がいたりともありました。
Yöpyi 1 yön helmikuussa 2024
Chiara Marangon - Guest Relations vastasi 20.2.2024
Dear Daiki Nakazato,Thank you for sharing your post-stay feedback that will for sure help us improving our service quality.We are glad to understand you enjoyed our location and the food proposals. We regret to realize we did not match with your vision of 5 star: we will for sure discuss about it as our dear guests just deserve the best.Hoping to have the chance to welcome you again at our property.Best RegardsChiara Marangon - Guest Relations

10/10 Loistava

Chris

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wonderful Hotel. The location was convenient to restaurants shopping. We were on the opposite end of the train station.
Chiara Marangon - Guest Relations vastasi 20.2.2024
Dear Mr. Harper,Thank you for sharing your positive feedback!We are delighted by realizing you enjoyed your venetian stay at all.The entire NH Collection team looks forward to welcome you again at the soonest!Warmly

10/10 Loistava

Yitzchok

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
No words really friendly
Yöpyi 3 yötä tammikuussa 2024
Chiara Marangon - Guest Relations vastasi 24.1.2024
Dear Guest,Thank you for sharing your extremely positive feedback!The entire team hopes to welcolme you again at the soonest!Warm Regards from the unique Venice!

10/10 Loistava

Alexandra

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing beautiful property with gorgeous garden. The best value I have ever seen. Breakfast was amazing and the bartender was lovely.
Chiara Marangon - Guest Relations vastasi 24.1.2024
Dear Ms. Alexandra,Thank you for your kind feedback! The entire team is glad to realize you enjoyed your venetian experience at all!We cannot wait to welcome you again at the soonest!

10/10 Loistava

Aviran

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä tammikuussa 2024
Chiara Marangon - Guest Relations vastasi 11.2.2024
Dear Guest,Thank you for posting your precious feedback regarding your venetian experience!We really hope to welcome you again at the soonest!Best Regards

8/10 Hyvä

Jesper

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023
Chiara Marangon - Guest Relations vastasi 12.1.2024
Dear Jesper,Thank you for your positive feedback!

10/10 Loistava

Satoshi

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä joulukuussa 2023
Chiara Marangon - Guest Relations vastasi 12.1.2024
Dear Satoshi,Thank you for posting your extremely positive feeedback!We really hope to welcome you again at the soonest.Best RegardsChiara Marangon - Guest Relations

2/10 Hirveä

Song

Yöpyi 2 yötä joulukuussa 2023
Chiara Marangon - Guest Relations vastasi 12.1.2024
Dear Mr. Song,Thank you for posting your feedback.We regret to realize you did not apprecciate your venetian experience. We did not expect the low rating you insert as we did not receive any kind of complaint by your side.We really hope to have a second chance in the future.Best Regards

10/10 Loistava

David

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great location
Beautiful hotel. I picked this hotel due to its location away from the crazy crowds in the centre of Venice. This hotel sits in a beautiful spot and has fantastic amenities.
Yöpyi 3 yötä marraskuussa 2023
Chiara Marangon - Guest Relation vastasi 9.11.2023
Dear Mr. David,Thank you for your positive post stay review!Thank you for mentioning our great amenities: we really care of our guests and we really want to make them feel welcome!Hoping to welcome you again at the soonest!Warmest Regards by the Nh Collection Team

10/10 Loistava

Gaston

Yöpyi 3 yötä lokakuussa 2023
Chiara Marangon - Guest Relation vastasi 2.11.2023
Dear Gaston,Thank you for your great feedback! The entire team always does the utmost to let guests having the memorable stay they deserve. We look forward to welcome you again!

10/10 Loistava

María Soledad

Yöpyi 1 yön elokuussa 2023
Chiara Marangon - Guest Relation vastasi 29.10.2023
Dear Ms. Soledad,We are delighted of receiving your feedback: thank you so much!The entire exquisite Team looks forward to welcome you again at the soonest!Warm Regards

10/10 Loistava

Bernardo

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2023
Chiara Marangon - Guest Relation vastasi 23.10.2023
Dear Mr. Bernardo,Thank you for your extremely positive review! The entire team looks forward to welcome you again!Best Regards

8/10 Hyvä

Peggy

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent 5 star experience especially the garden. However the heat did not work and we fortunately were given a good space heater. The bfst was great
Yöpyi 3 yötä lokakuussa 2023
Chiara Marangon - Guest Relation vastasi 19.10.2023
Dear Ms. Peggy,Thank you for sharing your feedback as regard with your venetian experience!We are glad to realize you enjoyed our location and amazing garden. As regard with your heating mention, we need to inform you in Italy we are not allowed in switching that on within a certain time of the year. For that reason, we are providing guests with other solution: we really care of you!Our warmest regards

10/10 Loistava

Harumi

Yöpyi 2 yötä syyskuussa 2023
Chiara Marangon - Guest Relation vastasi 5.11.2023
Dear Harumi,Thank you for your positive feedback!The entire team looks forward to welcome you again at the soonest!

8/10 Hyvä

Luke

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä lokakuussa 2023
Chiara Marangon - Guest Relations vastasi 12.10.2023
Dear Luke,Thank you for your precious feedback about your venetian experience at the Nh Collection Grand Hotel Palazzo dei Dogi!The entire team is looking forward to welcome you again: we will make your next experience as a 10/10! Best Regards

10/10 Loistava

Vanessa

Yöpyi 1 yön lokakuussa 2023
Chiara Marangon - Guest Relation vastasi 31.10.2023
Dear Vanessa,Thank you for your extremely positive post-stay review!The entire team looks forward to welcome you again at the soonest!Warm Regards from Venice

10/10 Loistava

Gregory, Chicago

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The hotel and grounds are quite nice. The hotel is away from the hustle and bustle of San Marco and tourist district yet many, many great dining and shopping options. It is walkable to the main tourist attractions bland there is also a daily shuttle boat directly from the hotel. The room was recently renovated and done very well. The website images do not do the property justice. It is a very nice property and feels very upscale and affordable prices for Venice.
Yöpyi 3 yötä syyskuussa 2023
Chiara Marangon - Guest Relation vastasi 3.10.2023
Dear Gregory,The entire Nh Collection Team is glad of relizing you deeply enjoyed your venetian stay at our property!We thank you so much for leaving a good mention about our services and and renovation.Hopinig to welcome you again at the soonestBest RegardsChiara Marangon - Guest Relation

10/10 Loistava

Cynthia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excelente ubicación
Yöpyi 2 yötä syyskuussa 2023
Chiara Marangon - Guest Relation vastasi 3.10.2023
Dear Cynthia,Thank you for posting your positive review and mentioning our location: we are really glad you appreciated!Hoping to welcome you againBest RegardsChiara Marangon - Guest Relation

10/10 Loistava

Taylor

Yöpyi 3 yötä syyskuussa 2023
Chiara Marangon - Guest Relation vastasi 19.10.2023
Dear Taylor,Thank you for your review! The entire team is glad of realizing you enjoyed your stay at all.Warm Regards

4/10 Huono

stuart

Huonoa: Huoneen mukavuus
Yöpyi 5 yötä syyskuussa 2023
Chiara Marangon - Guest Relation vastasi 29.9.2023
Dear Mr. Stuart,Thank you for your post-stay feedback.We are sorry we did not performed as you expected: we really hope to have a second chance with you in order to demonstrate how we care about our guests' satisfaction.Best RegardsChiara Marangon - Guest Relation

10/10 Loistava

james

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Overall, it was a good hotel, but it seemed to me that they put the guest as far away from the front desk as possible
Yöpyi 2 yötä syyskuussa 2023
Chiara Marangon - Guest Relation vastasi 24.9.2023
Dear Mr. James,Thank you for posting you positive review and for defining us as a good hotel!Please note the entire Nh Collection Team is really focused on guests' satisfaction and we always do the utmost to let our customers having memorable experiences.We are sorry you felt we take guests away from front desk: honestly, we really love to share our time with our dear guests as it really help us improving our knowledge and as we are all passionate in tourism.We hope to welcome you again very soon in order to demonstrate this to you!Our warmest regards,

8/10 Hyvä

michael

Yöpyi 3 yötä syyskuussa 2023
Chiara Marangon - Guest Relation vastasi 3.10.2023
Dear Michael,Thank you for your positive review and rating.The Nh Collection Team hopes to welcome you again soon!

10/10 Loistava

Kevin

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Amazing stay at this wonderful property! Highly recommended!
Yöpyi 4 yötä elokuussa 2023
Chiara Marangon - Guest Relation vastasi 29.10.2023
Dear Kevin,Thank you so much for sharing your precious and positive feedback!Welcoming you has been a real pleasure: we cannot wait to see you again!Best Regards by the NH Collection Team

10/10 Loistava

Sanjay, Miramar

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff were very friendly and helpful with recommendations, arranging transportation and even a boat tour to Murano. Taylan was particularly exception, true hotelier. Rooms were clean large and comfortable. Only the AC gave some issues one night but otherwise an excellent property, highly-recommended!
Yöpyi 2 yötä elokuussa 2023
Chiara Marangon - Guest Relation vastasi 25.8.2023
Dear Mr. Sanjay,Thank you so much for posting your review: we are really glad to realize you enjoyed your stay at all!The entire team always does its best in order to guarantee an exquisite experience to our guests, for that reason we thank you for mentioning our positive behaviour! Our precious team member Tylan will be for sure pleased of reading your feedback!Please allow us to apologise for the AC inconvenience: as soon as we became aware of it, we activated the maintenance team!Hoping to welcoming you in a next wonderful occasion,Our warmest RegardsChiara Marangon - Guest Relation

10/10 Loistava

JAVIER

Yöpyi 2 yötä elokuussa 2023
Chiara Marangon - Guest Relation vastasi 11.9.2023
Dear Javier,Thank you so much for posting your lovely review!The entire team really hopes to welcome you again in the futureBest Regards

10/10 Loistava

Mark

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location!!
Yöpyi 3 yötä toukokuussa 2023
Chiara Marangon - Guest Relation vastasi 14.8.2023
Dear Mr. Banta,Thank you for posting your post-stay review!We're pleased to figure-out you enjoyed your stay at all and we really appreciated your great mention about our location!Hoping to counting you among our guests again soon!Our warmest regards

10/10 Loistava

MATTHEW

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä heinäkuussa 2023
Chiara Marangon - Guest Relation vastasi 24.9.2023
Dear Matthew,Thank you for posting your positive review!The entire team is really happy to realize you enjoyed your venetian experience at Nh Collection Grand Hotel Palazzo dei Dogi!Hoping to welcome you again at the soonest,Best Regards

10/10 Loistava

Sandra

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä elokuussa 2023
Chiara Marangon - Guest Relations vastasi 11.8.2023
Dear Sandra,Thank you so much for posting your extremely positve review: we're super proud of the whole team!Looking forward to welcoming you again in the next future!Warm Regards

10/10 Loistava

Janine, North Bend

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This hotel was perfect for us. It is right on one of the canals but in a quieter part of Venice. There were still plenty of restaurants and shopping to choose from, but it wasn't overly crowded like it is down by the grand canal. We took a water taxi over to the other side of the island and did St. Mark's Square, and we just walked back through town to our hotel. The staff was friendly, and the continental breakfast was good. The staff scheduled us a water taxi to the airport and a gondola ride. It was great!
Yöpyi 3 yötä heinäkuussa 2023
Chiara Marangon - Guest Relations vastasi 8.8.2023
Dear Ms. Weihe,Thank you for posting your review: we're so glad to figure out you rated us as 5 of 5!All the team does the utmost to guarantee a memorable stay to our guests: we are pleased you mentioned our behaviour remarking you higly aprecciate!We really hope to counting you among our guests soon again!Warm Regards

6/10 OK

Tarkistettu asiakas

Rooms are a bit old
Although they say rooms are renovated, they’re not. Bedding is in a bad shape
Yöpyi 3 yötä heinäkuussa 2023
Chiara Marangon - Guest Relation vastasi 31.7.2023
Dear Guest,Thank you for posting your review.After receiving your feedback as regard with bedding, we will double check with the housekeeping as our guests just deserve the best quality.We regret to figure out in your opinion we did not renovate our building : please consider our structure consists of an historical Palace, for that reason, the property decided to keep our indoor areas as comfortable as possible, but accordiing to the venetian historical style.Hoping to have the occasion of welcoming you again Best RegardsChiara Marangon - Guest Relation

6/10 OK

Jerome

Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Staff was not that attentive to my needs and did little to assist during the stay
Yöpyi 4 yötä heinäkuussa 2023
Chiara Marangon - Guest Relations vastasi 30.7.2023
Dear Mr. Jerome,Thank you for your review.We apologize for not being as attentive as you wished to. Our staff always tries to be in contact with our dear guests without being stressful: we tried to keep in touch with you during your stay and we regret our gestures have not been enough. We will for sure improve with your kind suggestion!Hoping to have a second chance with youOur warmest regardsChiara Marangon - Guest Relation

10/10 Loistava

SAM

Yöpyi 1 yön heinäkuussa 2023
Chiara Marangon - Guest Relations vastasi 18.8.2023
Dear Sam,Thank you for posting your positive feedback as regard with your stay at Nh Collection Grand Hotel Palazzo dei Dogi! Welcoming you has been a real pleasure.The team is looking forward to greet you again!Best RegardsChiara Marangon - Guest Relations

2/10 Hirveä

Raquel

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
La propiedad en descuido No funcionaba bien el aire acondicionado No funcionaban los ascensores y estábamos en el cuarto piso Está muy lejos
Yöpyi 2 yötä heinäkuussa 2023
Chiara Marangon - Guest Relation vastasi 27.7.2023
Dear Raquel,Thank you for sharing your review regarding your stay with us!Please accept our deepest apologies for the lift inconvenience: as soon as the fact happened, we immediately contact the emergency assistance, now the lift is finally working!Moreover, we proposed to our guests to use a secondary lift in order to find a quick solution for our guests.We regret to figure-out the room temperature did not satisfy your needs: unfortunately we cannot get lower than a certain temperature.Hoping to have a second chance of welcoming youOur warmest regards

4/10 Huono

Rhoda

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Out of the way. My room also smelled of sewage. They tried to fix it, but it seemed to me like the pipes backed up every night.
Yöpyi 2 yötä heinäkuussa 2023
Chiara Marangon - Guest Relation vastasi 15.7.2023
Dear Ms. Rhoda,Please accept our deepest apologies for the inconvenient happened during your stay.When we received your feedback, we promptly came to your room and we did our best to fix the problem, that seemed to be solved. Hoping to regain your trust in the future.Our warmest regards

10/10 Loistava

Humberto

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is a lovely property, in a fantastic area that is away from the crowds but super accessible. The staff was friendly and helpful. I would suggest you check that the AC in your room works, because Venice gets hot in the summer, but aside from this, everything is perfect.
Yöpyi 3 yötä kesäkuussa 2023
Chiara Marangon - Guest Relations vastasi 6.7.2023
Dear Humberto,Thank you for choosing Nh Collection Grand Hotel Palazzo dei Dogi as home during your venetian days!We are glad you aprecciated our team behaviour: all of us is really into making our guest's experience as enjoyable as they deserve.Thank you for mentioning the Air conditioning system: we always do our best to make the ambience temperature as much suitable with the current season.Hoping to welcoming you in a next time!Our warmest RegardsChiara Marangon - Guest Relations

6/10 OK

Joaquin

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
Mr Claudio was excellent .
Yöpyi 2 yötä heinäkuussa 2023
Chiara Marangon - Guest Relations vastasi 6.7.2023
Dear Joaquin, Thank you for your review and for mentioning Claudio's positive behaviour and professionality: he will for sure apprecciate your kind comment!Looking forward to welcoming you again at our hotel at the soonest,Our warmest regardsChiara Marangon - Guest Relations

4/10 Huono

Claire

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This hotel was a palace at some point. Unfortunately, it has not been updated since then. Instead of keeping up with the times it seems like they’re just keeping the profits in their pockets. old air conditioning barely works and they blamed it on the electrical shortage because of the war with Ukraine. The door in the bathroom would shut unless it was pushed and when we did that I got locked inside!!! I told staff about this and they sent someone upstairs he suggested I don’t close the door! What kind of resolution is that!?? Who uses the bathroom without closing a Door? Staff was helpful trying to arrange a ride to the airport and even walked our luggage to the water taxi area while we waited for the allylaguna. I would NOT recommend this hotel AT ALL even though it’s in beautiful Venice.
Yöpyi 2 yötä kesäkuussa 2023
Chiara Marangon - Guest Relation vastasi 15.7.2023
Dear Ms. Claire,Thank you for your review: we are really into receiving our guest feedbacks as they help us improving our services. We really regret to figure out you did not apreciate our historical building, and its unique atmosphere. Please accept our deepest apologies for the door you mentioned: when receiving your request we came to the room to check the situation in order to fix that as soon as possible, but in the meantime, we needed to ask you not to close it. Let us remark we are really sorry our services did not match with your expectations.Hoping to regain your trust in the future.Our warmest regards

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Une merveille
Yöpyi 3 yötä kesäkuussa 2023
Chiara Marangon - Guest Relations vastasi 6.7.2023
Dear Guest,Thank you for sharinig your positive review: we are really pleased you enjoyed your stay at our hotel!HopIng to welcoming you again at the soonest!With Best RegardsChiara Marangon - Guest Relations

10/10 Loistava

RICK

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The property and rooms were wonderful. Gardens and lobby were amazing. Great stay. Thank you.
Yöpyi 2 yötä kesäkuussa 2023
Chiara Marangon - Guest Relations vastasi 6.7.2023
Dear Rick,Thank you for your choosing us and for posting your positive feedback: we are really delighed of receiving our kind guests' comments about their experiences with us.Hoping to welcoming you again in the future!Our warmest RegardsChiara Marangon - Guest Relations

10/10 Loistava

rodrigo, guayaquil

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Mi tercera vez en el hotel y fue como siempre perfecta . Estaba con un familiar y tuve una suite con 1 cuarto y una sala con su sofá cama , muy espacioso y cómodo , aire acondicionado funcionando perfecto , buen black out , la localización es perfecta . Cómo sugerencia el área del la piscina y gimnasio no está a la altura de las demás instalaciones y me sentí en La Habana y no en Madrid . Volveré siempre
Yöpyi 1 yön kesäkuussa 2023
Chiara Marangon - Guest Relation vastasi 15.7.2023
Dear Rodrigo,Thank you for your kind review: we're glad you enjoyed your last stay with us!We cannot wait to welcoming you again!Our warmest regards

10/10 Loistava

Kimberly

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff went above and beyond. Our kids loved the outside garden area. We were extremely grateful for this experience.
Yöpyi 2 yötä kesäkuussa 2023
Filippo||Front office staff vastasi 10.6.2023
Dear Kimberly,Thank you for taking the time to write such a good review, we are very happy that you and your family enjoyed your stay in our hotel.We hope to see you soon again,Best regards,

10/10 Loistava

Pat

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved the historical building and the gorgeous decor...very comfortable beds, very clean and excellent breakfast!
Yöpyi 1 yön kesäkuussa 2023
Ciro - Reception Team vastasi 9.6.2023
Dear Pat, we are proud to read your review and your appreciation on our historical palace.We do hope to have the pleasure to host you again on your next trip to Venice. Kind regards,

10/10 Loistava

Alan

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Stunning hotel: location and staff
A beautiful hotel in a lovely location. Great staff, friendly and helpful
Yöpyi 3 yötä toukokuussa 2023
Ciro - Reception Team vastasi 29.5.2023
Dear Alan,thank you for choosing to stay at our NH Collection Palazzo dei Dogi for your visit of Venice and also for taking the time to share your review. We will be more than happy to host you again in the future. Best regards,

10/10 Loistava

DHANVEER

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The staff was so friendly,it’s just on the water and the garden was so beautiful.The hotel was clean and breakfast amazing.
Yöpyi 2 yötä toukokuussa 2023
Filippo vastasi 23.5.2023
Dear Dhanveer,thank you for taking the time to write such a positive review. We are very happy that you liked your stay in our hotel and we hope to see you soon again. Best regards.

10/10 Loistava

Laura

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Amazing Venice hotel
Lovely helpful friendly staff. Great location and beautiful, clean and modern hotel. Loved it!
Yöpyi 3 yötä toukokuussa 2023
Filippo vastasi 23.5.2023
Dear Laura,thank you for taking the time to write such a positive review.We are very happy that you found everything of your liking during your stay. We hope to see you again soon,Best Regards