Residenssit – Vietnam

"Ihana ja kauniisti sisustettu hotelli Hanoin vanhassa kaupungissa. Ystävällinen henkilökunta, joka auttoi retkien, taxien yms varauksissa."

"Henkilökunta aivan mahtava! Erityinen kiitos lounge tiimille Ms. Xuân, Ms. Đào and Ms. Yến, Ms Kim Hang: heidän tiimi oli aidosti välittävä, lämmin ja ammattimainen. Kiitos myös aulassa työskentelevalle Happy nimiselle miehelle erinomaisesta palvelusta. Siivous tiimi toiminut erinomaisesti. Hotelli hiukan kauempana keskuksesta, joudu käyttämään taksia, mutta hotellissa on myös oma ilmainen pikkubussi kuljetus keskustaan. Huoneissa oli kosteus, onneksi ei kauhean häiritsevästi. Koko henkilökunnan palvelut tuntuneet aidon ystävälliselle ja hienovaraiselle, koska he eivät oikeasti odottaneet/vaatineet teippiä niin kuin toisessa hotellissa missä olimme. "

"We had booked transportation from the airport to the hotel, but the experience did not meet the expectations set by the advertisement. The service was provided by a different company, not the hotel itself. As token of good will hotel organized properly the return to airport without cost. The service overall felt bit disorganized, likely caused by having quite many employees and too much chaos. It’s understandable to prepare for Christmas season with extra staff but good to stop and see how it shows to customers. Restaurant was really positive highlight - well done! As well as Skylar staff was great! Location wise great - just at beach. With some attention to minor details this hotel could be best in class. "

"It felt that the hotel staff were only just trying to learn how to offer quality service to international customers in every aspect. It did not feel like a four star hotel, maybe 3. For example, the doormen (exept for one young gentleman, the polite and friendly guy with the good english and the eyeglasses) were tired, lazy and bored-looking. It almost seemed that opening the door to hotel customers was too much trouble for them. The staff at the breakfast were very uncertain and slow, and the quality of the service varied (for example, some mornings we were first escorted to the table and immediately asked if we would like to have some coffee, and some mornings these things did not happen at all). It did not feel like customers were appreciated. Breakfast was ok, but nothing special. The whiskey-sour drinks at the hotel bar were not good at all and they cost almost the same as in Europe. On the positive side, the hotel was near good shopping areas and restaurants. We also enjoyed our room. All in all, we had a great time in Vietnam."