Casa de los Balcones: Opastetut kierrokset ja aktiviteetit

Beau bâtiment et belles prestations dans notre suite. Nous avons réellement apprécié notre séjour et notre hôte était très réactif et serviable sur nos demandes via les messages whatsApp

Really enjoyed my stay here overall. The staff were lovely, friendly and very accommodating throughout. They were especially helpful when I got stuck in a random Tenerife and couldn’t get an Uber. I asked reception for help and they happily called a taxi for me, which arrived within about 10 minutes. Really appreciated that. Breakfast was brilliant with loads of choice, and the spa was also a big plus. I had a deep tissue massage which was excellent and definitely one of the highlights of the stay. A couple of small negatives though. The hotel could really do with better signage. It was surprisingly difficult to find certain things, especially when you first arrive. There didn’t seem to be any signs showing where breakfast was, and I also struggled to work out how to get to places like the sauna. The air conditioning in my room also could have been better. I had it set to 18°C, but it definitely didn’t feel like 18°C in the room. There was a ceiling fan too, but I couldn’t get that to work, so the room was warmer than I would have liked. Food at the hotel was also quite expensive. I paid around €39 for patatas bravas and six croquettes, which felt pretty steep for what it was. That said, the positives definitely outweighed the negatives. The staff were outstanding, breakfast was great and I really enjoyed the spa. I’d happily stay again, but better signage, stronger air conditioning and slightly more reasonable food prices would improve things a lot.