Hello Todd, Thank you so much for taking the time to share your thoughts on your stay. We value all types of feedback, both negative and positive, as we would love to know what we are doing right and what we should focus on.It sounds like while you valued certain features, other parts of the experience left you disappointed, for which I am truly sorry. Please know that we take all your comments on board and I have passed your feedback to all relevant departments and will use it to reflect and learn from to keep improving our services. Once again thank you for taking time to share the feedback with us and we are hoping to welcome you back one day again.Wishing you safe and happy travels ahead,Ali

Hi Joseph,Thank you so much for taking the time to tell us about your stay.No design or piece of art has ever pleased everyone and that's ok! We appreciate your feedback and we will continue to evolve our design based on the things customers like you tell us.Our rooms are small, yes. We do not hide away from this fact. Everything in our room has been ingeniously designed and filled with everything you want and need for a great night's sleep.We thank you once again for sharing your feedback and for giving citizenM a try.Safe travels,citizenAli

Hi citizen Dave,Thank you so much for taking the time to tell us about your stay! Your feedback is much appreciated as we look to improve our product and service continuously.Thanks for giving citizenM a try. We hope to see you again soon.Safe travels,citizenM team

Hello Nick,Thank you so much for choosing us and for taking time to share your thoughts from your stay - it is always valuable for us to read how our guests found it and reflect on what we can impact. It sounds like you’ve had a lovely time with us and a positive experience all around. I hope we can welcome you another time at one of the citizenM hotels. Wishing you safe and happy travels in the meantime,citizenAli

Hello citizen Simon,Thank you so much for choosing us and for taking time to share your thoughts from your stay - it is always valuable for us to read how our guests found it and reflect on what we can impact. It sounds like you’ve had a lovely time with us and a positive experience all around. I hope we can welcome you another time at one of the citizenM hotels. Wishing you safe and happy travels in the meantime,citizenAli

Hi citizen Pauline,Thank you so much for taking the time to tell us about your stay! We are happy to hear that you enjoyed our concept. Hearing feedback directly from guests such as this really makes what we do worth while. We hope to see you again sometime soon.Safe travels and all the best,citizenAli

Hi citizen Alastair,Thank you so much for choosing us and for taking time to share your thoughts.It sounds like you’ve had a lovely time with us and a positive experience all around, dare I say - you sound like you are a true mobile citizen and really connected with our concept! I hope we can welcome you another time at one of our hotels. Wishing you safe and happy travels in the meantime,citizenAli

Hi citizen James, Thank you so much for taking the time to tell us about your stay. We are glad to hear that you enjoyed our hotel and its location. We thought long and hard about the provision of kettles in the room but ultimately felt that today's mobile citizen look for a barista-style cappuccino over an instant one. We decided to invest and add value to our citizen's experience by giving a comfortable bed, rainforest shower with some good quality toiletries, Free WiFi, and a streaming service instead. With our canteenM open 24 hours you can come by and grab a great coffee any time. We do not charge our citizens for pouring hot water for them. So just bring your own tea bag then. About the space in the rooms, we also have a big drawer under the bed to be able to store your luggage or clothes.We hope to see you again sometime soon. Safe and happy travels,citizenAli

Hi citizen John,Thank you so much for taking the time to tell us about your stay! We are happy to hear that you enjoyed our concept and the experience around, hearing feedback directly from guests such as this really makes what we do worth while. Be sure I will pass your comments to the team.We hope to see you again sometime soon.Safe travels and all the best,citizenAli