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Arvostelut: The Midland - Manchester

4 out of 5
The Midland - Manchester
16 Peter Street, Manchester, England

Arvostelut

8,4

Erittäin hyvä

Arvosana 10 - Loistava. 758 kautta 1355 arvostelua" "
Arvosana 8 - Hyvä. 294 kautta 1355 arvostelua" "
Arvosana 6 - OK. 155 kautta 1355 arvostelua" "
Arvosana 4 - Huono. 93 kautta 1355 arvostelua" "
Arvosana 2 - Hirveä. 55 kautta 1355 arvostelua" "

8,8/10

Siisteys

8,6/10

Henkilökunta ja palvelu

8,4/10

Palvelut/mukavuudet

8,4/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Pekka

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Serious housekeeping issues
My first room had a broken safe and pubic hair on the bathroom floor. They gave me a new room that was ok. The next day there was no cleaning at all. When coming back to the hotel at six pm, I asked them to do it. Reluctantly, they told me that "they will do their best". Their best was that the bed was made and towels delivered, but there was no water, the trashbins had been not emptied, and no liquid soap had been replenished. The hotel corridors were littered and carpets stained. Nonetheless, the staff was really friendly.
Yöpyi 3 yötä helmikuussa 2022
Anthony vastasi 25.4.2022
Hi Pekka, Please accept my apologies for the delay, we have been unable to respond direct due to system issues. Apologies things in your room were not up to scratch. Your comments have been sent to the housekeeping team for important review. Many thanks

8/10 Hyvä

Jari

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Historiallinen helmi ystävällisellä palvelulla
Erittäin siisti hotelli mukavalla huoneella (2h twin) ja erittäin ystävällisellä palvelulla. Huonepalvelu oli tukossa suuren tapahtuman johdosta joten siitä ei saatu kokemuksia. Toisaalta eipä huoneessa ollut huonepalvelun ruokalistaakaan. Minibaari olisi ollut plussa.
Yöpyi 2 yötä marraskuussa 2021

10/10 Loistava

Meghan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was wonderful. Thank you !
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Matt

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä toukokuussa 2024

6/10 OK

Sasha

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Gunnar

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

Carolyn

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful upmarket hotel steeped in history. Attractive decor, welcoming staff. Our king size deluxe roomand bathroom were lovely and spacious but unfortunately the view out the windows was of a small inner roof and other inward looking toom windows. The breakfast was good with plenty of choices. Busy lifts at check out time meant we had to wait at least 5 min for a space in one. The hotel was very convenient for the city centre and for the whole tram network.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Tara

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful hotel
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Denis

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It has an old fashioned classic feeling - in a good way! Staff are superb. Location excellent.
Yöpyi 2 yötä toukokuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 14.5.2024
Dear Denis,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Loistava

Joe

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel is fantastic and great location
Yöpyi 1 yön huhtikuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 11.5.2024
Dear Joe,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Hyvä

Lutz

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good business hotel. I little bit noosy due to the direct proximity to the tram!
Yöpyi 3 yötä toukokuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 11.5.2024
Dear Lutz ,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.I do apologize for any inconveniences caused by external noises. Due to our iconic and central location of our city centre hotel, external noise is out of our control, unfortunately. The Midland is a Grade II listed building and our interference in terms of the infrastructure and insulation of the windows is very limited. Looking forward to having you over again,

10/10 Loistava

Claudia

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Super lief personeel, uitstekend ontbijt. Lekkere kamers
Yöpyi 2 yötä toukokuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 11.5.2024
Dear Claudia,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Loistava

Philip

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat
Couldn’t fault anything Staff and facilities excellent
Yöpyi 1 yön toukokuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 11.5.2024
Dear Philip,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Loistava

Ivan Miguel

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 11.5.2024
Dear Ivan Miguel,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Hyvä

Grace

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 11.5.2024
Dear Grace,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Loistava

Asim

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautifully decorated Hotel. The Suites are sizeable and the staff do try hard to please. Breakfast buffet has plenty of variety and tasty! The Spa itself is cozy but splendid and the treatments are definitely some of the best to be had.
Yöpyi 3 yötä huhtikuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 11.5.2024
Dear Asim ,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Loistava

Gavin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excellent location. Lovely building and attentive staff
Yöpyi 1 yön helmikuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 11.5.2024
Dear Gavin,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Loistava

jason

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I loved the timeless sense of grandeur and history of the hotel. The first impressions of the walk-in to reception were impressive. The young university students on reception were incredibly engaging and helpful.
Yöpyi 1 yön huhtikuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 1.5.2024
Dear jason,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Loistava

lloyd

Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Daniel

Yöpyi 2 yötä huhtikuussa 2024

8/10 Hyvä

Stuart

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 1.5.2024
Dear Stuart ,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Hyvä

David

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I always stay in the Midland - great location
Yöpyi 2 yötä huhtikuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 26.4.2024
Dear David,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Loistava

Marie Noel

Yöpyi 6 yötä huhtikuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 14.5.2024
Dear Marie Noel,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Hyvä

Holly

Yöpyi 2 yötä huhtikuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 12.5.2024
Dear Holly,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Loistava

Adam

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 22.4.2024
Dear Adam,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Hyvä

Brian

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Breakfast was not great
Yöpyi 2 yötä huhtikuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 22.4.2024
Dear Brian,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Loistava

Michael

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved the look of the hotel inside and out. Extremely comfortable bed
Yöpyi 1 yön huhtikuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 22.4.2024
Dear Michael,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

2/10 Hirveä

Michael

Dimitris Gioldasis, Guest Relations Manager vastasi 11.5.2024
Dear Michael,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

6/10 OK

Christian

Matkusti pienten lasten kanssa
Hyvää: Siisteys
It was OK.
Yöpyi 2 yötä huhtikuussa 2024
Kieran Leggett Guest Relations vastasi 16.4.2024
Dear Christain,Thank you for your review of your most recent stay at The Midland Manchester Hotel! We have taken the feedback on board relevant to the areas you have highlighted and we will do our best to improve.If you wish to further discuss your thoughts with us, please contact our Guest Relations team on midlandhotelguestrelations@leonardohotels.com and we will be happy to assist.Kindest regards,

10/10 Loistava

Julie

Yöpyi 1 yön huhtikuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 11.5.2024
Dear Julie ,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Loistava

Pamela

Yöpyi 2 yötä huhtikuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 11.5.2024
Dear Pamela,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Loistava

Thomas

Hyvää: Siisteys ja henkilökunta ja palvelu
A great stay as always in a lovely hotel. Staff helpful and friendly and hotel was clean.
Yöpyi 1 yön huhtikuussa 2024
Kieran Leggett Guest Relations vastasi 16.4.2024
Dear Thomas,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Kindest regards,

6/10 OK

Robin

Liikematkailija
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I think this property needs work and attention to be classed as VIP/4-5 Star. The main thing for me was cleanliness and attention to detail. Within my room, there was black mould on the shower head. In the spa, the “thermal” shower head was coated in black mould as well and that made me question the entire cleanliness of the spa such as the sauna and steam room - they also do not provide any robes nor slippers to cover your body/feet. The hallways, doors, and bathrooms within the hotel are very dated and the carpets are all dirty and aged. The lobby feels like you are entering a prestigious hotel, but there is a lack of attention to the guest experience and ensuring comfort. Personally, I cannot stay in a hotel where the cleanliness is an issue.
Yöpyi 1 yön huhtikuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 10.4.2024
Dear Robin,Thank you for taking the time to share your feedback for your most recent stay at The Midland Manchester Hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I do apologize for the issues in your room and Spa public areas. I have passed your feedback on to our Housekeeping and Maintenance Managers, so that they make sure those issues do not come up again. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Should your travels ever find you in If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours Sincerely,

10/10 Loistava

Lisa

Yöpyi 2 yötä huhtikuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 10.4.2024
Dear Lisa,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Hyvä

Judy

Yöpyi 6 yötä huhtikuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 10.4.2024
Dear Judy,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Hyvä

Marie

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Having experienced a few issues the hotel management spoke to me and I must say I was very impressed with how they handled things. Some people stood out especially the concierge, Bev in the breakfast room. Abdul on the night shift, Tom and Holly on the management team.
Yöpyi 1 yön huhtikuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 8.4.2024
Dear Marie,Thank you for your review of your most recent stay at The Midland Manchester Hotel! We have taken the feedback on board relevant to the areas you have highlighted and we will do our best to improve.I am very glad to hear that the issues you faced were rectified promptly and resulted to a great experience for you.Looking forward to having you over again,

10/10 Loistava

Nick

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wonderful stay as always at the Midland but be aware! Receptionist in the spa insisted that you must book to use the pool or gym! Although we are post COVID I’ve never had to book to use the leisure facilities but they were adamant. Checked on the website and nothing is mentioned about having to book to use the pool. Hotel reception check in and out was exceptional as were the bar and restaurant staff who couldn’t do enough for you….sadly let down on the experience in the spa but will be back.
Yöpyi 1 yön huhtikuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 8.4.2024
Dear Nick,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.In terms of the Spa access, that is only available after your check in time. Every guest is eligible for a 1-hour complimentary access to the Rena Spa facilities, subject to their availability. Guaranteed time in the Spa is only secured if part of Spa packages. This is a service used by both external and hotel guests and its availability can be very limited on busy days, which is why it is available for 1 hour and only after you check in. I do apologize if this was not communicated effectively by my colleagues whilst you were being served on the day and I shall definitely share this with their Manager so that they issue further training.Looking forward to having you over again,

8/10 Hyvä

Gavin, Miami

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 8.4.2024
Dear Gavin,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Hyvä

Lynda

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Lovely 5 star hotel. Awesome breakfast and posh looking room. My single bed and the chairs not soft though. No extractor or loo brush in bathroom. Double yellows outside not east to drop off luggage, guests. Suggest a Drop off zone, like other posh hotels have. Very helpful staff. Overall would stay again.
Yöpyi 3 yötä maaliskuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 8.4.2024
Dear Lynda,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Loistava

Lee

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great hotel would stay again
Yöpyi 3 yötä maaliskuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 8.4.2024
Dear Lee,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Loistava

Marie-Claire

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A beautiful hotel situated right in the heart of the city.
Yöpyi 1 yön maaliskuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 8.4.2024
Dear Marie-Claire,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

6/10 OK

WENDY

Yöpyi 1 yön maaliskuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 22.4.2024
Dear WENDY,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Hyvä

Gayle

Yöpyi 4 yötä maaliskuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 18.4.2024
Dear Gayle,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Loistava

Kathy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was the first visit for us. Everything was lovely, the hotel and staff were excellent. Would defintely recommend.
Yöpyi 1 yön maaliskuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 30.3.2024
Dear Kathy,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

6/10 OK

alan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The receptin area was good The staff were excellent The breakfast was good The entertainment was good the reception room was good also. Our room 505 was very small decor tired bath room excellent, The room was very noisy all night long.Partly due to the air conditioning Mainly noise from outside.
Yöpyi 1 yön maaliskuussa 2024
Dimitris Gioldasis, Guest Relations Manager vastasi 30.3.2024
Dear Alan,Thank you for your review of your most recent stay at The Midland Manchester Hotel! We have taken the feedback on board relevant to the areas you have highlighted and we will do our best to improve.Looking forward to having you over again,

4/10 Huono

Pam

Matkusti kumppanin kanssa
Huonoa: Siisteys
Even though it has recently been refurbished there was mould all over the bathroom and the shower tray didn’t drain. The Elmiss products were nice though. The net curtains were filthy and the room was dusty although it was well stocked. The bed was comfy but communication off the staff wasn’t great so we missed breakfast. When I rang for room service I was told I was to have put my request in via door hanger before 2. I told him I wasn’t told that even though I mentioned I wanted breakfast to my room when I checked in. He said it was explained on the welcome letter, It wasn’t! We were overall disappointed with our stay and won’t choose The Midland again.
Yöpyi 1 yön maaliskuussa 2024
Anna and Guest Relations vastasi 31.3.2024
Dear Pam, Thank you for taking the time to share your feedback for your most recent stay at The Midland Manchester Hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please be aware our Reception Manager has been passed along your feedback in order for us to improve.Warmest regards,

10/10 Loistava

Ilja

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä maaliskuussa 2024
Kieran Leggett Guest Relations vastasi 16.4.2024
Dear llja,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Kindest regards,

10/10 Loistava

Niall

Yöpyi 2 yötä maaliskuussa 2024
Kieran Leggett Guest Relations vastasi 16.4.2024
Dear Niall,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Warmest regards,

10/10 Loistava

Demi

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was excellent!
Yöpyi 1 yön tammikuussa 2024
Guest Relations vastasi 22.3.2024
Dear Demi,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Dimitris GioldasisGuest Relations Manager

4/10 Huono

Farah

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
I booked this hotel on a Friday for a Saturday night. When it was check in time we got told the spa was fully booked for the day and we could not use the facilities. This should be stated before booking the hotel as we solely booked to stay here for the spa
Guest Relations vastasi 22.3.2024
Dear Farah,I understand the frustration with the Spa access. Unfortunately, this is a service used by both external and hotel guests and its availability can be very limited on busy days, which is why it is available for 1 hour and only after you check in. Specific packages and reservations made directly for Rena Spa, may come under different arrangements.I do apologize if this was not communicated effectively by my colleagues whilst you were being served on the day and I shall definitely share this with their Manager so that they issue further training. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours Sincerely,Dimitris GioldasisGuest Relations Manager