There were several issues, the WiFi didn't work well even in the common areas, the lights stopped working in the room we reported it in the morning when we went out and the maintenance man had just come from the room after 4 upon our return, the breakfast is limited, couldn't get an extra pillow and when inquired about it, the receptionist told me they were busy so housekeeping didn't get to do it and they have left for the day. The phone in the room never worked even after reporting it no one ever came. You have to pay 20 dollars to get a pool towel. The chefs at breakfast were accommodating and Jada at reception was friendly.