6/10 OK
PINIAS
3.2.2026
Hyvää: Siisteys
I stayed at this hotel for three nights. Overall, the room was clean and comfortable, and the property itself was nice. However, I had an issue during check-in regarding a points promotion called “Spin the Circle to Win.” The promotion was not mentioned to me at check-in, and I only found out about it because another guest mentioned it.
When I asked the manager (Crystal Estepa) about why it wasn’t offered, she explained that staff might forget to mention promotions because they are busy handling multiple guests. I pointed out that at the time of my check-in, it was just me, so forgetting couldn’t really be attributed to being busy. The manager then became defensive when I suggested that it may have simply been overlooked.
I raised this feedback not to complain, but to help improve the experience for future guests. I recommended that the hotel put up a sign or reminder at the front desk so staff consistently mention the promotion to every guest during check-in.
I feel it’s important for management to ensure promotions like this are communicated consistently, especially when it’s a small adjustment that would make the guest experience better. While I enjoyed my stay, this part of the check-in experience left me disappointed, and I hope it’s addressed for future guests.
PINIAS
Yöpyi 3 yötä tammikuussa 2026