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Arvostelut: Hilton Garden Inn New York Times Square South

3 out of 5

Arvostelut

9,0

Upea

Arvosana 10 - Loistava. 1948 kautta 3003 arvostelua" "
Arvosana 8 - Hyvä. 670 kautta 3003 arvostelua" "
Arvosana 6 - OK. 207 kautta 3003 arvostelua" "
Arvosana 4 - Huono. 76 kautta 3003 arvostelua" "
Arvosana 2 - Hirveä. 102 kautta 3003 arvostelua" "

9,2/10

Siisteys

9,2/10

Henkilökunta ja palvelu

8,4/10

Palvelut/mukavuudet

9,0/10

Majoituspaikan kunto ja tilat

8,8/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Patrick

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Over all just fantastic all together Mirjam was so great 🙏 Thank u we will come back 👩‍❤️‍👨
Yöpyi 6 yötä helmikuussa 2024
Customer Service vastasi 24.2.2024
Patrick, we appreciate the warm praise for Hilton Garden Inn New York Times Square South. It's splendid to hear you had an exceptional time and found Mirjam to be truly valuable. We eagerly look forward to welcoming you back in the future.

10/10 Loistava

Jari

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
NEW YORK
Gtrat Place
Yöpyi 1 yön tammikuussa 2024
Customer Service vastasi 9.1.2024
Jari, it's delightful to know that you had a fantastic stay at Hilton Garden Inn New York Times Square South. We hope to welcome you back whenever your travels bring you to New York.

10/10 Loistava

Samantha

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Okay
Yöpyi 1 yön helmikuussa 2024
Customer Service vastasi 28.5.2024
Samantha, thank you for sharing your feedback. We're delighted to hear you had a pleasant stay at the Hilton Garden Inn New York Times Square South. We hope to welcome you back soon!

10/10 Loistava

Cherise

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room view was great.
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 28.5.2024
Cherise, thank you for your positive feedback! The team at Hilton Garden Inn New York Times Square South is pleased to know you enjoyed the room view. We're looking forward to welcoming you back.

10/10 Loistava

Coralee

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice clean room. Fast check in. Lots of restaurants and shopping near by. Subway close by.
Yöpyi 5 yötä helmikuussa 2024
Customer Service vastasi 28.5.2024
Coralee, thank you for choosing Hilton Garden Inn New York Times Square South! We're delighted to hear that you appreciated the clean room, swift check-in, and convenient location near restaurants, shopping, and the subway. We look forward to welcoming you back on your next visit!

10/10 Loistava

Jens

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wir haben uns sehr wohl gefühlt. Zimmer war wie beschrieben. Klimaanlage lies sich gut einstellen und war kaum zu hören. Zweite Bettdecke haben wir auf Wunsch unverzüglich erhalten. Wir hatten ein Zimmer mit Balkon, haben die Aussicht sehr genossen und die Möglichkeit mal lüften zu können. In der Umgebung gibt es viele Läden und Lokale, um sich versorgen zu können. Allerdings sind auch viele Drogenabhängige und Obdachlose in der Straße. Wir wurden nie angesprochen, haben uns aber am frühen Morgen oder späten Abend schon ein wenig unwohl gefühlt, wenn nicht so viele Passanten unterwegs sind. Dennoch würden wir die Unterkunft immer wieder buchen.
Yöpyi 5 yötä toukokuussa 2024
Customer Service vastasi 28.5.2024
Jens, vielen Dank, dass Sie Ihre Erfahrungen im Hilton Garden Inn New York Times Square South mit uns geteilt haben. Es ist wunderbar zu hören, dass Ihnen das komfortable Zimmer, die regulierbare Klimaanlage und der schnelle Service gefallen haben. Wir freuen uns, dass Ihnen der Balkon und die nahe gelegenen Annehmlichkeiten gefallen haben. Wir nehmen Ihre Beobachtungen zur Umgebung zur Kenntnis und danken Ihnen für Ihr Verständnis. Wir freuen uns, Sie für einen weiteren Aufenthalt wieder bei uns begrüßen zu dürfen.

10/10 Loistava

Tijuana

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Had awesome experience - No complaints.
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 28.5.2024
Tijuana,Thank you for your kind words and for choosing Hilton Garden Inn New York Times Square South. The team is thrilled to hear that you had an excellent stay. We look forward to welcoming you back in the future!

8/10 Hyvä

Xiomara

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Convenient.
Yöpyi 2 yötä toukokuussa 2024
Customer Service vastasi 27.5.2024
Xiomara, thank you for sharing your feedback. The team at Hilton Garden Inn New York Times Square South is pleased to hear you found our location convenient. We’re looking forward to welcoming you back again soon!

10/10 Loistava

Juan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Todo perfecto!
Yöpyi 6 yötä helmikuussa 2024
Customer Service vastasi 27.5.2024
Juan, gracias por tus amables palabras! El equipo de Hilton Garden Inn New York Times Square South está encantado de saber que todo estuvo perfecto durante su estadía. ¡Esperamos darle la bienvenida pronto!

8/10 Hyvä

hilton

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The hotel is in a central location. However, there is constant drug use in broad daylight by the homeless and addicts. Major drawback.
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 27.5.2024
Hilton, thank you for highlighting our central location. The safety and comfort of our guests are incredibly important to us. While external elements can sometimes be challenging, our team remains committed to providing a welcoming environment. We appreciate your feedback and hope to have the opportunity to improve your experience on a future visit.

6/10 OK

Daniela

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Homeless people that make you feel a little unsafe
Yöpyi 2 yötä toukokuussa 2024
Customer Service vastasi 28.5.2024
Daniela, thank you for sharing your concerns. We strive to maintain a comfortable environment for all our guests. Your feedback is valuable, and we are committed to continually improving. We hope to have another opportunity to exceed your expectations in the future.

8/10 Hyvä

Vareesha

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It is a good property in a central location. Rooms are clean and have all necessary amenities. The street felt a little unsafe.
Yöpyi 2 yötä toukokuussa 2024
Customer Service vastasi 28.5.2024
Vareesha, thank you for sharing your positive feedback about the Hilton Garden Inn New York Times Square South. We're pleased you found our location convenient and the rooms well-equipped. Your note regarding the street has been acknowledged. We strive to ensure all our guests feel comfortable. We hope to welcome you back soon.

10/10 Loistava

Kimberly

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Love this hotel! Getting a balcony in NYC is priceless!!! Great property great staff!
Yöpyi 2 yötä toukokuussa 2024
Customer Service vastasi 26.5.2024
Kimberly, the team at the Hilton Garden Inn New York Times Square South is thrilled to hear you enjoyed your stay! We're delighted that you appreciated the balcony and found our property and team members to be wonderful. We look forward to welcoming you back!

8/10 Hyvä

Tamara

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Unfortunately, i didnt notice anything unique or standout with this property. However, it is in a good location for getting around and seeing sights. The lack of onsite dining is very inconvenient
Yöpyi 4 yötä toukokuussa 2024
Customer Service vastasi 26.5.2024
Tamara, thank you for sharing your feedback. It’s great to hear you found the location convenient for sightseeing. We appreciate your input regarding the onsite dining options and hope to improve in this aspect. Safe travels!

8/10 Hyvä

Haruna

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
電子レンジと冷蔵庫が備え付けで便利でした。フロントスタッフはフレンドリーで親切でした。主要な駅から徒歩圏内で大きな荷物を持っていてもアクセスしやすく助かりました。ホテルから通りに出るまでの道は少し清潔感に欠けますが、特にトラブルなく通行することができたので許容範囲内です。次回もまた利用することを検討したいです。
Yöpyi 5 yötä toukokuussa 2024
Customer Service vastasi 26.5.2024
ハルナ様、ヒルトン ガーデン イン ニューヨーク タイムズ スクエア サウスのスタッフ一同、客室内のアメニティが便利で、スタッフもフレンドリーで親切だったとお褒めいただき、大変嬉しく思っております。立地が便利だったと伺い、大変嬉しく思います。周辺エリアに関するご意見は大変ありがたく、改善のために検討させていただきます。またのお越しを心よりお待ちしております。

8/10 Hyvä

Jennifer

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The surroundings had a lot of homeless people sleeping on that block. If you came back late which i did, it was a bit scary.
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Divya

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I liked the walkable distance to all the attractions from here. The staff was extremely polite and helpful. I only wished that there was better in room services for complimentary coffee. The coffee machine seems to have been broken. Other than that it was a overall good experience
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 26.5.2024
Divya, thank you for your feedback. The team members at the Hilton Garden Inn New York Times Square South are pleased to hear you appreciated the convenient location and their courteous service. We regret that you experienced an issue with the in-room coffee amenities. Your input is valuable, and we're glad it didn't overshadow your overall positive experience. We're looking forward to welcoming you back.

10/10 Loistava

Deborah

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The check in desk Maria was a gem, so helpful and friendly . Also the manager David was always so available and helpful when we had questions about getting around the city. Rooms were spotless, quiet, small but big enough for the 3 of us ! Had everything we needed. My only concern is that we thought it would be closer to Times Square than it was.
Yöpyi 3 yötä toukokuussa 2024
Customer Service vastasi 26.5.2024
Deborah, thank you for your glowing review of the Hilton Garden Inn New York Times Square South. Maria and David will be thrilled to hear your kind words. It's great to hear the room met your needs and you found it spotlessly clean and quiet. We appreciate your feedback about the location and hope it didn't detract from your overall experience. We're looking forward to welcoming you back soon!

10/10 Loistava

Jess

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Area a bit sketchy
Yöpyi 3 yötä huhtikuussa 2024
Customer Service vastasi 26.5.2024
Jess, thank you for your feedback. We're delighted to hear you enjoyed your stay at the Hilton Garden Inn New York Times Square South. The surrounding area is bustling, and we strive to ensure our guests feel comfortable. We hope to welcome you back soon!

10/10 Loistava

Abhishek

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good and comfortable stay, neat and clean room and common area. Located conveniently near times square and penn station.
Yöpyi 2 yötä toukokuussa 2024
Customer Service vastasi 26.5.2024
Abhishek, thank you for sharing your experience at the Hilton Garden Inn New York Times Square South. We're delighted you found the room and common areas neat and clean and appreciated our convenient location. We're glad you had a comfortable stay and look forward to welcoming you back in the future!

6/10 OK

Natalia

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Siisteys
When we turned down our bedding for the night we found blood and hair in our sheets. Maintenance came to swap bedding.
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 26.5.2024
Natalia, thank you for sharing your feedback. We're disheartened to hear about the condition you encountered with your bedding. Our team promptly addressed the issue. We hope the rest of your stay met your expectations.

10/10 Loistava

Christie

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was incredibly welcoming and kind
Yöpyi 4 yötä toukokuussa 2024
Customer Service vastasi 25.5.2024
Christie, thank you for your kind words! The team at Hilton Garden Inn New York Times Square South is thrilled to hear you felt welcomed and appreciated. We're looking forward to your next visit!

10/10 Loistava

Jayne, Langley

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff at this hotel were exceptionally helpful, kind and friendly always taking an extra step!!
Yöpyi 4 yötä toukokuussa 2024
Customer Service vastasi 25.5.2024
Jayne, thank you for your kind words. The team at Hilton Garden Inn New York Times Square South is delighted to know you found them exceptionally helpful and friendly. We're glad you enjoyed your stay and look forward to welcoming you back again!

4/10 Huono

Mark

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Hotel was fine. Clean, convenient, etc. Elevators were fast. Baggage check was great. Staff was great. Only downside was that the registration desk had only one Hilton clerk handling all incoming customers at 3pm on a weekday - and the customer in front of me in line wanted adjoining rooms and then got into a debate with the clerk about Hilton loyalty points - which meant I had to wait for about 20 min in line behind him to get the key to my pre-paid room - which took maybe 2 min total when my turn finally came - while lots of other Hilton folks wandered around behind the counter but did not help. They looked at me but seemed to be saying “not my job”. I had just walked 25 blocks on a hot day after a long train ride and was exhausted and it took all my strength to resist the urge to scream at the Hilton staff.
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 26.5.2024
Mark, Hilton Garden Inn New York Times Square South appreciates your feedback. We're pleased you found the hotel clean and convenient, and that you enjoyed the fast elevators and efficient baggage check. It's great to hear our team members made a positive impression on you.However, your experience at the registration desk was clearly frustrating. We understand how important it is to streamline check-in processes, especially after a long journey. We aim to ensure such experiences are minimized in the future.We value your insights and hope to have the chance to offer you a smoother experience next time.

10/10 Loistava

Caleb

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff were friendly, my room was very nice and everything was clean. Great place !
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 24.5.2024
Caleb, thank you for your wonderful feedback! The team at Hilton Garden Inn New York Times Square South is delighted to hear that you enjoyed your stay and found everything to your satisfaction. We hope to have the pleasure of welcoming you back soon!

10/10 Loistava

Anh

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice hotel in a good location. Staff is very friendly and helpful. We checked in at almost midnight. The doors to lobby are locked and accessible only with key card. We were checking in and had no card key and the street hotel located on has shady people around that time. No bell/buzzer to alert the front desk someone was there. We got lucky some guests were entering and let us in. There is no parking at the hotel. Public garage with discounted parking rates for hotel guests available but closes by midnight or earlier if full. Overall, we had a pleasant stay and wouldn’t mind staying here again.
Yöpyi 2 yötä toukokuussa 2024
Customer Service vastasi 24.5.2024
Anh,Thank you for your thoughtful review. We're delighted that you appreciated the location and found our team members to be friendly and helpful. Your feedback regarding late-night access and parking options is valuable and will be taken into consideration. It's wonderful to hear that you had a pleasant stay overall. Hilton Garden Inn New York Times Square South looks forward to welcoming you back on your next visit.

10/10 Loistava

Amy, ventura

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I stayed here for one Saturday night. The employees were very nice and the property was nice. The room was a very good size with a nice view! (Paid extra for that of course) Snacks and drinks at the front desk for purchase were great! It is a very convenient location to everything in NYC! Very walkable! Thank you Hilton!
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 23.5.2024
Amy, thank you for your wonderful feedback! The Hilton Garden Inn New York Times Square South is delighted to hear that our team members and convenient location made your stay enjoyable. We're glad you appreciated the extra amenities and the lovely view from your room. We look forward to welcoming you back for another great stay!

10/10 Loistava

Victoria

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel was amazing, very close to everything. You just need to be mindful of the sidewalks close to the hotel at night and even in the afternoons.
Yöpyi 2 yötä toukokuussa 2024
Customer Service vastasi 22.5.2024
Victoria, thank you for your fantastic feedback. Hilton Garden Inn New York Times Square South is indeed conveniently located near many attractions. We appreciate your observation about the surroundings and hope it didn't impact your overall experience. We're looking forward to welcoming you back!

8/10 Hyvä

Catharine zettler

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
Nice hotel. Small rooms and housekeeping every other day which is new for me. However, extra towels and pillows supplied upon request. Nice clean bright lobby and great happy staff
Yöpyi 4 yötä toukokuussa 2024
Customer Service vastasi 22.5.2024
Catharine,Thank you for sharing your experience at Hilton Garden Inn New York Times Square South. It was wonderful to hear that you appreciated our clean, bright lobby and the friendly team members. We're glad you found the additional towels and pillows helpful. We hope to welcome you back soon for another enjoyable stay.

10/10 Loistava

Dante

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It is a great option for tourist or visitors to stay at on vacation. Great staff and hospitality as well as many dining and shopping options and ease of transportation.
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 21.5.2024
Dante, thank you for your wonderful feedback. The team members at Hilton Garden Inn New York Times Square South are delighted to hear that you enjoyed the hospitality and found the location convenient for dining, shopping, and transportation. We're looking forward to your next visit!

10/10 Loistava

Christine

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Personnel accueillant, très bien situé.
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 22.5.2024
Christine, le Hilton Garden Inn New York Times Square South est ravi d'apprendre que vous avez trouvé notre équipe sympathique et l'emplacement excellent. Nous espérons vous accueillir à nouveau lors d'une prochaine visite !

10/10 Loistava

Pearl Ann Gorriceta

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
.
Yöpyi 3 yötä toukokuussa 2024
Customer Service vastasi 21.5.2024
Pearl Ann,Thank you for your review! The Hilton Garden Inn New York Times Square South team is delighted to know you had a great stay. We hope to welcome you back soon!

10/10 Loistava

Gerika

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I traveled with my daughter and it was 15 mins walking from the Times Square, a lot of restaurants and the lobby and the room looks very descent. Helpful staff as well. Make sure you choose south. Since there is another Hilton garden and people on the street look scary. We were there by mistake around 4pm and cannot imagine that street at night.
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 21.5.2024
Gerika, thank you for sharing your experience at Hilton Garden Inn New York Times Square South. It is wonderful to hear that you and your daughter enjoyed the convenient location and found the surroundings to be pleasant. We're glad our attentive team members contributed positively to your stay. Thank you for highlighting the importance of choosing our location, and we hope to welcome you back for another enjoyable visit.

10/10 Loistava

Royers

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful told place and safe for families
Yöpyi 2 yötä tammikuussa 2024
Customer Service vastasi 21.5.2024
Royers, thank you for your kind words! The team at Hilton Garden Inn New York Times Square South is delighted to hear that you enjoyed your stay and felt safe with your family. We look forward to welcoming you back on your next visit!

8/10 Hyvä

Caitlin

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good
Yöpyi 4 yötä toukokuussa 2024
Customer Service vastasi 21.5.2024
Caitlin, thank you for your positive feedback! The team at Hilton Garden Inn New York Times Square South is pleased you had a good experience. We're looking forward to welcoming you back for an even better stay!

10/10 Loistava

Carlos

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 21.5.2024
Carlos, thank you for your excellent rating! The team at Hilton Garden Inn New York Times Square South is thrilled to hear you had a positive experience. We look forward to welcoming you back soon!

10/10 Loistava

Joyce

It’s midtown NY City which has become a nightmare to navigate both on foot and by car. I was born, raised, and educated in Brooklyn NY and spent a lot of time midtown and near Times Square. As much as I love my hometown, I wouldn’t come back if I didn’t have to!
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 20.5.2024
Joyce, thank you for sharing your thoughts. Moving around midtown Manhattan can indeed be challenging. Despite these external challenges, the Hilton Garden Inn New York Times Square South appreciates your stay. We hope to see you again under better circumstances.

10/10 Loistava

Leanna

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was clean and staff was so friendly. A quality place to stay in Mid-Town.
Yöpyi 3 yötä toukokuussa 2024
Customer Service vastasi 20.5.2024
Leanna, thank you for your lovely feedback! The team at Hilton Garden Inn New York Times Square South is thrilled to hear you enjoyed your stay and found the location convenient. We look forward to welcoming you back on your next visit.

10/10 Loistava

Dianeishka

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excelente service and friendly
Yöpyi 3 yötä helmikuussa 2024
Customer Service vastasi 20.5.2024
Dianeishka, thank you for your wonderful feedback! The team at Hilton Garden Inn New York Times Square South is delighted to hear you enjoyed the excellent service and friendliness. We look forward to welcoming you back soon!

10/10 Loistava

Tammy

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
There was a group that were just to the right of the hotel as you started to walk to the corner of the street. It was nasty, they were smoking weed, every time, the area was dirty and the smell, the smell was atrocious and the men made us feel very uncomfortable, so much so we would go out of our way to walk up another street and come down the opposite way. I know the hotel cannot help what they do, but it has made my friends and I not want to stay on that block, in any of those hotels on that block, due to that group of people. The hotel itself was amazing though and the staff was very helpful.
Yöpyi 4 yötä toukokuussa 2024
Customer Service vastasi 20.5.2024
Tammy,Thank you for sharing your experience. It is unfortunate that the surrounding area detracted from your stay. Please know that the comfort and safety of our guests are our top priorities. It is wonderful to hear that you found the Hilton Garden Inn New York Times Square South and our team members amazing and helpful. We hope you'll consider visiting us again in the future, as we strive to provide a pleasant stay despite external factors.Safe travels!

10/10 Loistava

Hung

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice and clean
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 20.5.2024
Hung, thank you for your wonderful feedback! The team at Hilton Garden Inn New York Times Square South is thrilled to hear that you found the accommodations nice and clean. We're looking forward to welcoming you back for another enjoyable stay.

6/10 OK

GUILLERMO

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It seemed unbelievable that did not make the beds every day but every other day. That makes it not worthy for a long stay as I had
Yöpyi 4 yötä toukokuussa 2024
Customer Service vastasi 19.5.2024
GUILLERMO, thank you for taking the time to share your feedback. The frequency of housekeeping services can vary, and we understand it may have not suited your expectations. Your input helps us improve, and we hope you’ll consider staying with us again.

8/10 Hyvä

Igor

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel was really nice however hotels restaurant is not available since COVID-19. Also, there are a lot of homeless people doing drugs around the hotel. Needless to say there’s significant police presence so we didn’t feel unsafe.
Yöpyi 2 yötä toukokuussa 2024
Customer Service vastasi 19.5.2024
Igor, thank you for sharing your feedback. Hilton Garden Inn New York Times Square South values your positive comments about the hotel itself. The hotel is sorry to hear about your concerns regarding the surrounding area and the restaurant. The hotel's team is always working to enhance the guest experience. They hope to welcome you back again soon.

8/10 Hyvä

Glen

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good property overall, just i an area thats a little dirty with quite a bit of construction close by.. but overall good hotel..
Yöpyi 3 yötä toukokuussa 2024
Customer Service vastasi 26.5.2024
Glen, thank you for sharing your thoughts. It's great to know you enjoyed your stay at the Hilton Garden Inn New York Times Square South. The nearby construction and surrounding area are outside our control, but we appreciate your understanding. We look forward to welcoming you back in the future.

8/10 Hyvä

Swapnil

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
NA
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 19.5.2024
Swapnil, thank you for choosing Hilton Garden Inn New York Times Square South. We're delighted to see you had a pleasant experience and look forward to welcoming you back on your next visit to New York City!

2/10 Hirveä

Tinh Le

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
On March 10, 2024, I booked the hotel located at 326 W 37th St, New York, NY 10018, Hilton Garden Inn NY Times Square, room 706. Initially, my family and I immensely enjoyed our moment here, but right after I checked out and left the hotel. They charged me $54 with the reason “ dog stay in.” HOW FUNNY. I don’t even have a dog! After all, I tried to contact the front desk and realized how rude they were, impatient, and “racist.” I just wanted to talk with the manager, but they seemed afraid to solve my problem and never showed up, either “in the meeting, busy or already left.” No take any responsibility at all! After a while, the front desk woman told me to contact the “Hilton” and immediately hung up my phone. Where? How can I contact? No even give me a phone number. Anyway, they ruined my trip. I wonder if this hotel has a lousy service like that, how long can they survive?
Yöpyi 3 yötä maaliskuussa 2024
Customer Service vastasi 22.5.2024
Tinh Le, your feedback is important, and it's concerning to hear about the difficulty you encountered with the charge and subsequent interactions. The experiences you described do not meet the standards we aim for. We take guest concerns seriously and would like to address this matter further. Please contact our customer service team directly for assistance. Thank you for bringing this to our attention.

10/10 Loistava

Jairo

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Customer Service vastasi 18.5.2024
Thank you for the fantastic rating, Jairo!It's outstanding you had such a wonderful experience at Hilton Garden Inn New York Times Square South. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Loistava

Mellissa

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I went along be and felt pretty safe, staff was great rooms are very clean.
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 17.5.2024
Mellissa, thank you for sharing your positive experience at the Hilton Garden Inn New York Times Square South. It's wonderful to hear that you felt safe and were pleased with the cleanliness of the rooms. We're delighted our team members contributed to your enjoyable stay. We look forward to welcoming you back in the future!

8/10 Hyvä

Oscar

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
good for the price and good customer service!
Yöpyi 2 yötä toukokuussa 2024
Customer Service vastasi 17.5.2024
Oscar, thank you for your positive feedback! The team members at Hilton Garden Inn New York Times Square South are delighted to hear you enjoyed your stay and appreciated the value and service provided. We're looking forward to welcoming you back in the future.

10/10 Loistava

Allen George

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great location, staff and hotel were great.
Yöpyi 5 yötä toukokuussa 2024
Customer Service vastasi 17.5.2024
Allen, thank you for your kind words about the Hilton Garden Inn New York Times Square South. The team is delighted to hear you enjoyed the location and had a pleasant stay. We're looking forward to welcoming you back!