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Arvostelut: Copthorne Hotel Newcastle

4 out of 5
Copthorne Hotel Newcastle
The Close, Quayside, Newcastle-upon-Tyne, England

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 812 kautta 1550 arvostelua" "
Arvosana 8 - Hyvä. 495 kautta 1550 arvostelua" "
Arvosana 6 - OK. 168 kautta 1550 arvostelua" "
Arvosana 4 - Huono. 52 kautta 1550 arvostelua" "
Arvosana 2 - Hirveä. 23 kautta 1550 arvostelua" "

8,8/10

Siisteys

9,0/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

8,0/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Paul

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Very good !
Yöpyi 1 yön toukokuussa 2024
Nicolas Nasser vastasi 27.5.2024
Many thanks for your valued feedback which is greatly appreciated. Kind regards Nicolas Nasser Operations Manager

6/10 OK

Mark

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff were nice, room was reasonable, and stay was all that we required for the evening we were there. Food was quick and hot and everything was amenable. However, to be open, honest and transparent in this review, the room looked set for one person rather than a couple. (one packet of biscuits with the tea service, only one towel laid out in the bathroom (Had to source the other from the wardrobe) and the light only working on one side of the bed. The toilet is also so low that it feels like sitting on the floor using it. The bath was also so shallow that it barely covered the top of legs when full, and the soaps fixed to the wall were so far out of reach that they were not usable in the bath. (Had our own toiletries to compensate). The worst thing was that, when the cold water tap was on, it was so tight that it wouldn't turn off, and we nearly flooded the room before achieving this. Then, once turned off, it was effectively locked off and unusable again. I forgot to report this to the team on departure, so hopefully this review will assist. In summary. The room service teams do need to QC their own work, but the staff were solid, efficient, and helpful. The place just needs some TLC in order to support the team effort and energy.
Yöpyi 1 yön toukokuussa 2024
Nicolas Nasser vastasi 27.5.2024
Many thanks for your valued feedback which is greatly appreciated. Kind regards Nicolas Nasser Operations Manager

10/10 Loistava

Christine

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great hotel lovely friendly staff
Yöpyi 1 yön toukokuussa 2024
Nicolas Nasser vastasi 21.5.2024
Many thanks for your valued feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Loistava

John

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great Quayside location, close to all you need.
Yöpyi 2 yötä toukokuussa 2024
Ken vastasi 20.5.2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Loistava

Marie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff were lovely and friendly, the male cleaner working on the rooms when we checked in was so friendly and helpful also. The room was great.
Yöpyi 1 yön toukokuussa 2024
Nicolas Nasser vastasi 16.5.2024
Many thanks for your valued feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Hyvä

Anthony

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä toukokuussa 2024
Nicolas Nasser vastasi 9.5.2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

8/10 Hyvä

Susan

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 3 yötä toukokuussa 2024
Nicolas Nasser vastasi 9.5.2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

8/10 Hyvä

Zsolt

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Riverside location. Quiet, clean and tidy - comfortable.
Yöpyi 1 yön huhtikuussa 2024
Ken vastasi 6.5.2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 OK

Muhammad

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Service was ok most of the things are help yourself like no one to take your bags and no room service. Location is good but hotel itself feels old with old decor.
Yöpyi 1 yön huhtikuussa 2024
Ken vastasi 6.5.2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Hyvä

Sharon

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Nicolas Nasser vastasi 29.4.2024
Many thanks for your lovely which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Hyvä

Rosalie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The plus was free parking, within walking distance of city centre, provided you ordered and paid for breakfast the night before, it provided good value for money, and quality bathroom towels. Hotel is aged and rooms would benefit from a 'face lift'. Happy to recommend.
Yöpyi 4 yötä huhtikuussa 2024
Nicolas Nasser vastasi 28.4.2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Hyvä

STEADY

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice hotel just a bit too noisy probably other rooms are fine but mine was overlooking the bins and on the busy railway line side.
Yöpyi 1 yön huhtikuussa 2024
Nicolas Nasser vastasi 23.4.2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Loistava

Richard, Cleveland

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
it was very nice
Yöpyi 1 yön huhtikuussa 2024
Ken vastasi 16.4.2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Loistava

Roger

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Nicolas Nasser vastasi 16.4.2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Hyvä

Joud

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
Old but nice. The parking situation should be better explained
Yöpyi 2 yötä huhtikuussa 2024
Nicolas Nasser vastasi 11.4.2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Hyvä

Edward

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Noice of trains
Yöpyi 3 yötä huhtikuussa 2024
Nicolas Nasser vastasi 9.4.2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Hyvä

Kirsty

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Nicolas Nasser vastasi 11.4.2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Hyvä

Colin

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
It was a good stay, but the rooms are in need of an update.
Yöpyi 1 yön maaliskuussa 2024
Ken vastasi 8.4.2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Hyvä

Chris

Yöpyi 1 yön huhtikuussa 2024
Nicolas Nasser vastasi 25.4.2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Loistava

Henry

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent stay. Nice comfortable room.
Yöpyi 1 yön huhtikuussa 2024
Ken vastasi 5.4.2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Hyvä

Linda

Matkusti kumppanin kanssa
Loved being on the water
Yöpyi 7 yötä maaliskuussa 2024
Ken vastasi 5.4.2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 OK

Marina

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
The only good thing is the location of this hotel. It's a four stars hotel but the person at reception didn't even ask me my name or welcome me when we arrived, simply told me it wasn't time to check in (which I knew) and made it seem like a favour to leave our bags at the hotel until check in (a service I knew they provided but was not offered until I asked). Then basically we had no other conversations with the staff. Checked in online giving them information they should already have from the booking via expedia and even got a check out link!! So basically it's expensive and there's 0 service. The location is the only reason to stay at this hotel. Waking up with the sun and seeing the river was amazing.
Yöpyi 2 yötä maaliskuussa 2024
Nicolas Nasser vastasi 1.4.2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

6/10 OK

Chung Yin

Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
In desperate need of refurbishment.
Yöpyi 2 yötä maaliskuussa 2024
Nicolas Nasser vastasi 1.4.2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Hyvä

Gillian

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location on the Quayside. Parking onsite & good price for city centre. Staff attentive & friendly. We had club room located on 5th floor. Views of the river. Great size room and very comfy bed. Very clean & eveything you need for some time away. Furniture a bit dated but other than that a lovely stay. Have stayed in a few hotels in Newcastle & this has been best for location & parking. Would visit again.
Yöpyi 1 yön maaliskuussa 2024
Nicolas Nasser vastasi 28.3.2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Loistava

Susan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great spot along the river, with excellent views from the room.
Yöpyi 2 yötä maaliskuussa 2024
Nicolas Nasser vastasi 28.3.2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Loistava

Graham

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Stayed for one night as attending an event in Newcastle. Particularly impressed with all the staff we met. Great hotel and will be back.
Nicolas Nasser vastasi 25.3.2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regardsNicolas Nasser Operations Manager

10/10 Loistava

Kay

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Nicolas Nasser vastasi 25.3.2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regardsNicolas Nasser Operations Manager

8/10 Hyvä

Alison

Yöpyi 2 yötä maaliskuussa 2024
Ken vastasi 8.4.2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Loistava

Georgia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Friendly, helpful staff. Comfortable room. Lovely view of the riverside from the room. Convenient for centre.
Yöpyi 1 yön maaliskuussa 2024
Nicolas Nasser vastasi 18.3.2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

6/10 OK

Paul

Matkusti kumppanin kanssa
Huonoa: Majoituspaikan kunto ja tilat
Great location hotel property requires refurbishment
Yöpyi 1 yön maaliskuussa 2024
Nicolas Nasser vastasi 18.3.2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

10/10 Loistava

Paul

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We enjoyed our Saturday night stay. The room was large and clean with a nice view of the river. Parking was really convenient (£10) and the breakfast was excellent. Only a 10-15 min walk to the utilita arena. This our go to hotel at Newcastle.
Yöpyi 1 yön maaliskuussa 2024
Nicolas Nasser vastasi 18.3.2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

10/10 Loistava

Caroline

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Nicolas Nasser vastasi 18.3.2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

10/10 Loistava

Lindsay

Yöpyi 1 yön maaliskuussa 2024
Ken vastasi 8.4.2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Loistava

Scott

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything Superb hotel extremely comfortable Staff amazing
Yöpyi 1 yön maaliskuussa 2024
Nicolas Nasser vastasi 18.3.2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

8/10 Hyvä

Craig

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
VIP services good
Yöpyi 1 yön maaliskuussa 2024
Ken vastasi 14.3.2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Hyvä

Marie

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet
The room on arrival was very clean. Lovely views. The pillows not the comfiest. It was a bit dated in the bathroom however nice hot water for a bath and shower. The hairdryer did not work, which did cause us a problem. Good facilities, such as tea/coffee, with refrigerator. Tv is a good size and quality.
Yöpyi 1 yön maaliskuussa 2024
Ken vastasi 11.3.2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Loistava

Zoe

Matkusti kumppanin kanssa
Great location and walking distance to everything , great views from our room , super clean with all you need for an overnight stay . Staff extremely helpful will be by back .
Yöpyi 1 yön maaliskuussa 2024
Ken vastasi 11.3.2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Loistava

Kathryn

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good location close to amenities good service has a car park! Nice breakfast x
Yöpyi 1 yön maaliskuussa 2024
Ken vastasi 11.3.2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 OK

Sarah

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu
Breakfast was lovely however room really cold despite having a small heater on and carpet very tired looking.
Yöpyi 1 yön maaliskuussa 2024
Ken vastasi 11.3.2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Loistava

Marie

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Can’t wait to stay again - lovely hotel.
Yöpyi 1 yön maaliskuussa 2024
Ken vastasi 11.3.2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 OK

Linda

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön maaliskuussa 2024
Ken vastasi 11.3.2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Loistava

Stephen

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great hotel and location
Yöpyi 1 yön maaliskuussa 2024
Ken vastasi 11.3.2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 OK

Rachel

Liikematkailija
Hyvää: Siisteys
Most staff good, some less so. Rooms and decor are rather tired, clean but tired.
Yöpyi 2 yötä helmikuussa 2024
Nicolas Nasser vastasi 4.3.2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser

10/10 Loistava

Paul

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Good check in. Friendly check in staff Bar staff not so much. Breakfast very good.
Yöpyi 1 yön maaliskuussa 2024
Nicolas Nasser vastasi 4.3.2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser

6/10 OK

Roy, Basingstoke

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Staff lovely and breakfast was good, but various parts of the hotel looking tired. Waste bin in the room hadn't been emptied from the previous occupant. The bath was pathetic. After an early start, a long drive and a long day I was looking forward to bath to relax. The bath was so shallow that when I got in with the water level near to the overflow, I was only partly submerged. I'm 6ft 2 and 16st, so on the larger side, but never had a problem with a bath like this before. It was like trying to have a bath on a tray. I ended up having a shower instead rather than the "soak" I wanted...
Yöpyi 1 yön helmikuussa 2024
Nicolas Nasser vastasi 4.3.2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser

6/10 OK

Elizabeth

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Comfortable stay. Disappointing breakfast (as add on to our stay). No labelling of milk eg, whole, skimmed, yoghurt also not labelled and no option for fat free. No option for poached eggs or alternative hot breakfast to traditional full English. Underwhelming breakfast and labelling would benefit. I would stay again but room only.
Yöpyi 1 yön helmikuussa 2024
Ken vastasi 1.3.2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Loistava

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Weekend break
Very enjoyable.
Yöpyi 1 yön helmikuussa 2024
Ken vastasi 1.3.2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Dated hotel
Nice stay, but the hotel is like something from the 90’s. All good except the breakfast which is a very poor offering.
Yöpyi 1 yön helmikuussa 2024
Nicolas Nasser vastasi 27.2.2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Dated hotel but nice staff
Its a very dated hotel, but free parking for Hotels.com gold members. The only really bad thing is that the cooked breakfast offer is poor. It looks that depressing that i didnt even try it.
Yöpyi 1 yön helmikuussa 2024
Nicolas Nasser vastasi 27.2.2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

10/10 Loistava

Chris

Yöpyi 1 yön helmikuussa 2024
Nicolas Nasser vastasi 20.3.2024
Many thanks for your lovely review which is greatly appreciated. We look forward to welcoming you back very soon .Kind regardsNicolas NasserOperations Manager