Dear Valued Guest, Xin Chao, from SOL by Meliá Phu Quoc! Thank you for choosing our hotel and become part of your holidays during your time in the lovely island of Phu Quoc. We appreciated your time and effort to share to us about your recent experience with us. We valued your compliments with our service and facilities. Rest assured that we will be doing our utmost in providing superior guest experience. Meanwhile, we appreciated that you shared to us some information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable in order for us to serve you even better in the future. We will forward your comments to respective departments involved and we will be closely monitor this feedback. We are looking forward to welcome you again in the future and experience the innovations with our service and facilities. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager SOL by Meliá Phu Quoc

Dear Valued Guest, Xin Chao, from YOUR HOUSE ON THE BEACH! It is a big honor for all of us to have you as our guest. You cannot imagine how proud we are and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from your recent stay with us are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday! We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from Sol Beach House Phu Quoc! Thank you for taking the time to tell us about your recent experience in our hotel. I am sorry that your experience did not meet your expectations. On behalf of Sol Beach House Phu Quoc, please allow us to express our sincerest apologies. At Sol Beach House Phu Quoc, we strive to provide a superior service experience for every guests. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate that you shared your concern to us and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from YOUR HOUSE ON THE BEACH! We appreciated your time to share to us about your recent experience in our hotel. Thank you for the compliments with our free shuttle bus service going to the town, our prvate beach and our pool. We do hope that we able to MAKE YOUR HOLIDAYS FRESH while you stayed with us. On the other hand, we felt sorry for the lapses you encountered during your time with us. We do not have reservation policy for the sunbeds. It is on a "First Come, First Serve". We apologized if ever during this time, you were not able to enjoy the sunbed. Rest assured that we will be keen into implementing the rules and policy strictly in order to serve every guests better. Meanwhile, we are hoping that we will still be able to have another chance to welcome you in our hotel and serve you better in the future with our innovations. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from Sol Beach House Phu Quoc! It is a big honor for all of us to have you as our guest. You cannot imagine how proud we are and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from your recent stay with us are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday! We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from Sol Beach House Phu Quoc! It is a big honor for all of us to have you as our guest. You cannot imagine how proud we are and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from your recent stay with us are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday! We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from Sol Beach House Phu Quoc! You cannot imagine how proud we are after receiving wonderful comments from you after your recent stay in our hotel. Thank you for choosing our hotel during your stay in the lovely island of Phu Quoc. We are enormously delighted to know that overall you had a wonderful time with us. We are very grateful that we were able to meet your expectations and you were satisfied. Your superb feedback boost the whole team to excel farther in what we are doing. Rest assured that we will be continuing providing an excellent service for our guests. We truly appreciated your insights about our facilities (swimming pool, rooms) and also our breakfast. We will be extending your praises to all of our staffs and we will be motivating them farther. We do hope that we will have another chance with you to welcome you again in our hotel in the future. Do not hesitate to contact us if you need further assistance and we will be more than happy to assist you. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

Dear Sir / Madame, It is a big honor for Sol Beach House Phu Quoc to have you as our guest! You cannot imagine how proud I and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from service to food of our resort are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday! We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Sincerely Yours, Lance Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

Dear Vesku, Greeting from Sol Beach House Phu Quoc. Thank you so much for your stay in our Hotel. I hereby highly appreciate your comments and suggestions. It is a pleasure to hear from you and your constructive feedback and this is the only way for us to upgrade our facilities, to improve our service and to make sure our staffs can do better to reach your expectation. I’ll be looking forward to your next arrival in a soon future and show you our improvement and I would thank you not to hesitated to contact us if we could have any further assistance. Sincerely Yours, Lance Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

Dear Sir / Madame, It is a big honor for Sol Beach House Phu Quoc to have you as our guest! You cannot imagine how proud I and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from service to food of our resort are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday! We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Your Sincerely, Lance Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

Dear Sir / Madame, It is a big honor for Sol Beach House Phu Quoc to have you as our guest! You cannot imagine how proud I and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from service to food of our resort are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday! We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Your Sincerely, Lance Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

Dear jari pekka, Greetings from Sol Beach House Phu Quoc! On behalf of us all at Sol Beach House, we would like to thank you for choosing to stay with us and for providing feedback. Your comments are greatly appreciated and will help ensure the services provided to the highest quality. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Kind Regards, Phuong Ngo Guest Experience Sol Beach House Phu Quoc

Dear lotta, Greetings from Sol Beach House Phu Quoc! On behalf of us all at Sol Beach House, we would like to thank you for choosing to stay with us and for providing feedback. Your comments are greatly appreciated and will help ensure the services provided to the highest quality. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Kind Regards, Phuong Ngo Guest Experience Sol Beach House Phu Quoc

Dear Sir/Madam, Greetings from Sol Beach House Phu Quoc! On behalf of us all at Sol Beach House, we would like to thank you for choosing to stay with us and for providing feedback. Your comments are greatly appreciated and will help ensure the services provided to the highest quality. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Kind Regards, Phuong Ngo Guest Experience Sol Beach House Phu Quoc

Dear guest, Greetings from Sol Beach House Phu Quoc! On behalf of us all at Sol Beach House, we would like to thank you for choosing to stay with us and for providing feedback. Your comments are greatly appreciated and will help ensure the services provided to the highest quality. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Kind Regards, Phuong Ngo Guest Experience Sol Beach House Phu Quoc

Dear Essi, It is a big honor for Sol Beach House Phu Quoc to have you as our guest! You cannot imagine how proud I and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your comments on the service are most gratifying and will be shared with the whole team. We thank again for taking the time to share your experience. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Warm regards, Phuong Ngo Guest Experience

Dear Tuija, Greetings from Sol Beach House Phu Quoc! On behalf of us all at Sol Beach House, we would like to thank you for choosing to stay with us and for providing feedback. I hereby highly appreciate your comments and suggestions. It is a pleasure to hear from you and your constructive feedback and this is the way for us to upgrade our facilities, to improve our service and to make sure our staff can do better. We thank again for taking the time to share your experience. We hope to have more opportunities to serve you in your next visit with with full equipment, pleasant and amazing innovation of our resort as well as Phu Quoc in general. Warm regards, Phuong Ngo Guest Experience

Dear Ms. Lien,Thank you for sharing your experience with us. We are sorry for the inconvenience you encountered during your visit to Sol by Melia Phu Quoc. We value your good comments for the reception. Ms. Lien, please rest assured that we will be doing our utmost to provide a superior guest experience.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities. Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager

Dear Mr/Ms. TAKAHIRO,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr. Paul,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciate your time and effort to share your recent experience with us. We value your compliments on our service and facilities. Rest assured that we will be doing our utmost to provide a superior guest experience.Meanwhile, we appreciate that you shared with us some information in which you think we failed to meet your expectations and you are not satisfied enough, especially about the door of fire of house cupboard on the 6th floor. These insights will be valuable for us to serve you even better in the future. We will forward your comments to the respective departments involved and we will be closely monitoring this feedback.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Csilla,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Mr/Ms. Matthew,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Ms. Sarah, Xin Chao, from SOL by Melia Phu Quoc! I would like to express my deepest apologies for being unable to fulfill your expectations. I would also like to thank you for dedicating your valuable time to forwarding us your comments as we always strive to improve the service provided to our guests. We valued your constructive insights after your recent stay with our hotel. Thank you for the compliments you shared on those areas wherein your expectations are met, and you are satisfied enough. At SOL by Melia Phu Quoc, guests’ experience matters most to us, and we will be doing our utmost to render superior service and experience. We are very much regret that we could not meet your expectations in various areas. Please accept our sincerest apologies for those exceptional lapses which obviously do not reflect our usually high service standards which you can rightfully expect at SOL by Melia Phu Quoc. All your feedback will be taken seriously for our improvement, and we appreciated your indulgence on this matter. The company itself do spare neither expense nor effort to motivate and teach the staff about how to fulfill our guests’ expectations to offer an excellent service as the Culture of Service is one of the pillars of Melia Hotels International. I hope and trust that I can welcome you to this or any other Melia Hotels International property in the future and we will have a second chance to serve you better.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Melia Phu Quoc

Dear Valued Guest, Xin Chao, from SOL by Melia Phu Quoc! I would like to express my deepest apologies for being unable to fulfill your expectations. I would also like to thank you for dedicating your valuable time to forward to us your comments as we always strive to improve the service provided to our guests. We valued your constructive insights after your recent stay with our hotel. We apologize for the isolated and unfortunate incident that happened to you during your stay. We had several guests in the hotel during the same period as your stay and we did not receive any related nor same case you experienced with damage and discoloration swimming clothes affected by our pool water. We have daily Pool Water Testing as mandated to ensure the safety and security of our guests and the result is in normal range as standards. We are sorry that despite our kind gestures to your unforeseen incident is still far beyond what you are expecting for, we remain at your disposal. For your other concerns, we did not receive any feedback from your side. If you felt that we had lapses, we sincerely apologize. Rest assured that we are keen on safety, security, and overall experience of our guests. At SOL by Melia Phu Quoc, guests’ experience matters most to us, and we will be doing our utmost to render superior service and experience. We very much regret that we could not meet your expectations in various areas. Please accept our sincerest apologies for those exceptional lapses which obviously do not reflect our usually high service standards which you can rightfully expect at SOL by Melia Phu Quoc. All your feedback will be taken seriously for our improvement, and we appreciate your indulgence on this matter. The company itself do spare neither expense nor effort to motivate and teach the staff about how to fulfill our guests’ expectations to offer an excellent service as the Culture of Service is one of the pillars of Melia Hotels International. I hope and trust that I can welcome you to this or any other Melia Hotels International property in the future and we will have a second chance to serve you better.

Dear Mr/Ms. Sunggyun,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Mr/Ms. YOONHWAN,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Mr/Ms. Annkathrin,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Mr/Ms. Scott,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Mr/Ms. Phillip,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Mr/Ms. Unibahn,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Jang Mok,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Kang,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Jens, Xin Chao, from SOL by Melia Phu Quoc! I would like to express my deepest apologies for being unable to fulfill your expectations. I would also like to thank you for dedicating your valuable time to forwarding us your comments as we always strive to improve the service provided to our guests. We valued your constructive insights after your recent stay with our hotel. Thank you for the compliments you shared on the food and our services wherein your expectations are met, and you are satisfied enough. At SOL by Melia Phu Quoc, guests’ experience matters most to us, and we will be doing our utmost to render superior service and experience. We very much regret that we could not meet your expectations in our facilities maintainance. Please accept our sincerest apologies for those exceptional lapses which obviously do not reflect our usually high service standards which you can rightfully expect at SOL by Melia Phu Quoc. All your feedback will be taken seriously for our improvement, and we appreciate your indulgence on this matter. The company itself does spare neither expense nor effort to motivate and teach the staff about how to fulfill our guests’ expectations to offer excellent services as the Culture of Service is one of the pillars of Melia Hotels International. I hope and trust that I can welcome you to this or any other Melia Hotels International property in the future and we will have a second chance to serve you better.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Melia Phu Quoc

Dear Valued Guest,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciate your time and effort to share your recent experience with us. We value your compliments on our service and facilities. Rest assured that we will be doing our utmost to provide a superior guest experience.Meanwhile, we appreciate that you shared with us some information in which you think we failed to meet your expectations about the responsiveness of our staff. These insights will be valuable for us to serve you even better in the future. We will forward your comments to the respective departments involved and we will be closely monitoring this feedback.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr. Joshua,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciate your time and effort to share your recent experience with us. We value your compliments on our pool and beach areas. Rest assured that we will be doing our utmost to provide a superior guest experience.Meanwhile, we appreciate that you shared with us some information in which you think we failed to meet your expectations about the bed setup. These insights will be valuable for us to serve you even better in the future and we are reviewing and taking appropriate action to prevent this problem from happening again. We will forward your comments to the respective departments involved and we will be closely monitoring this feedback.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Koji,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Jeffrey LXin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Valued Guest,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Denis,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Eun Hee,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Jan Erik, Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. HUNGMI,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Lisa,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Khoi,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Mr/Ms. Emma,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Mr/Ms.Morten,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for taking the time to tell us about your recent experience in our hotel. We are sorry that your experience did not meet your expectations. On behalf of SOL by Meliá Phu Quoc, please allow us to express our sincerest apologies.At SOL by Meliá Phu Quoc, we strive to provide a superior service experience for every guest. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate that you shared your concern with us, and it is our hope that you will give us the opportunity to serve you better in the near future.Sincerely YoursThi Dang (Ms.)Guest Experience OfficerSOL by Meliá Phu Quoc

Dear Mr/Ms. Yunkang,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Kaori,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Ahmet Melih, Xin Chao, from SOL by Meliá Phu Quoc!We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the SOL by Meliá Phu Quoc. Your opinion and comments are highly valuable. On behalf of the staff and myself, I must say we were all delighted to have you back at the SOL by Meliá Phu Quoc. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. SuyoungmXin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciated your time and effort to share to us your recent experience with us. We valued your compliments on our service and facilities. Rest assured that we will be doing our utmost to provide a superior guest experience.Meanwhile, we notice that in some areas we had lapses during your stay. We would appreciate it if you could share further information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable for us to serve you even better in the future.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc