Rantahotellit - Playa del Carmen, Quintana Roo

”Friendly staff, great entertainment and food. The property is beautiful and lush. I like the fact it’s only 20 mins from the airport too. They serve premium alcohol and many activities. The beach is fantastic and private. Amazing place!”

”This was our 3rd visit to Mahekal and this was once my favorite getaway but will not likely return again. Had a couple of unpleasant experiences with waitstaff at Los Olas restaurant. Waiter was unfriendly, unkind and I was treated very disrespectfully, unattended to during our meal. The pool towels ran out almost daily, and the pool/hot tub hours close at 7pm-much too soon in the day to close.”

”Overall excellent stay!! We absolutely loved it”

”Excellent staff”

”Was so excited for this stay and honestly the staff had zero customer service and most were straight up rude. I don’t know if it was because we were Americans or what but that is the sole reason we won’t be coming back. The property itself is absolutely beautiful but extremely huge with no tram or anything similar to get from one side to the other. So it’s hard for elders and small children to walk all day everyday and do the walking at the parks too. Was not prepared for that. We picked an...

”Loved the hotel - unfortunately there was a large group event and some restaurants were closed but overall staff to guest ratio is amazing, great food option although a bit expensive”

”I was very pleased with the family condo I stayed in. It had everything we needed, was comfortable, complete kitchen, even a washer for the clothes. I was dissapointed when I learned at check-in that they come to clean only every 3 days and if you want clean towels outside of those days you need to pay 15 USD and order them 24 hs in advance. On top of that one of the days they were supposed to come to clean they did not come, did not replace towels, toilet paper, tissue, shampoo, ...