Karjatilat kohteessa Riviera Maya

”Excellent service, good food and very clean and quiet place. Only the beach was a little rocky. ”

”Me encantó mi estadía en este hotel, fui con mi familia y una bebe, por lo que valoramos que tuviera buena comida, comodidad e instalaciones limpias y sobretodo excelente servicio del personal, estrellita especial a Ian y a Toño del bar que son a todo dar, desafortunadamente nos tocó sargazo pero el hotel tiene su propia limpieza y se nota el esfuerzo que realiza para mantener la playa limpia.”

”This is most beautiful hotel I have been ever, elegant, and sophisticated. The room was fantastic, big, modern, with a balcony, and clean. The service was amazing, and the meals were delicious.”

”Cenote was great and the hotel itself was fantastic and absolutely gorgeous, but the staff was very forgetting and cold. We had to call to the receptionist to come and fix out fridge, our phone and the water wasn't running. For a 5 star hotel these things are unexpectable. We felt like the staff didn't care about anything. Didn't really take my allergies seriously and were quite odd. Also if you are light sleeper don't stay here because the music from the beach clubs were extremely loud and you...

”Food was amazing. Property was beautiful. Rooms were clean and well maintained. Previ package was the way to go with beach cabanas reserved and restaurant reservations made in advance. Lobster included with every dinner meal. This is the only resort that we have stayed 4 times. That should tell how amazing it is. The price works too. Entertainment was also amazing every evening. Something to do all the time if you want. If you don’t want to plenty of space for relaxing. Lazy River area being on...

”Breakfast was delicious. Rooms were clean. Staffs were helpful and nice. Unfortunately, the seaweed overran the entire beach, which wasn't anyone's fault. It's a shame we weren't able to use the free kayaking or swim at the ocean. The swimming pool was a good substitute though. The road is horrendous though, so make sure you drive safely.”

”Encontré un par de cucarachas en la habitación”

”I had to argue with the hotel over the pet fee. According to the pet policy at the time of my booking, it stated: “Pets allowed for an extra charge of USD $20 per accommodation, per night.” However, when I checked in, the hotel tried to charge me USD $20 per pet, per night instead. It was only after I told them I would contact American Express to dispute the charge that they agreed to honor the pet policy as it was advertised. I noticed the hotel has since updated its policy to USD $50 per...

”10 out 10”