Riviera Maya Hotellit

”The rooms are nice and the staff friendly. The property is lovely but hard to navigate. The map is poor. Luckily you can get a golf cart to take you anywhere. Its hard to find activities at the resort. The personal concierge is only interested in getting you in to the timeshare high pressure sales pitch. The local beach is not inviting for swimming due to the concrete structures. The information about the facility does not adequately describe the fact that the only way to get to a beach where...

”Breakfast was continental. Could order protein from the menu, which we did a couple times. We also had dinner one night and everyone’s meals were fantastic. An extra shout out of thanks to the front desk for assisting in finding us an “extra” private room to destress. And another shout out to all the staff, from security to cleaning. You made a beautiful stay spectacular. THANKS”

”Had an excellent stay! Beautiful property, comfortable room, friendly staff, and a seamless experience overall. The perfect mix of comfort and luxury. Would happily return and recommend to anyone visiting.”

”The pictures were taken a longtime ago. Kitchen was barely stocked with really low quality silverware and we had to keep washing because there were very few glasses. No TV in bedroom and not enough hot water to take a shower longer than 5 minutes”

”Great accommodations! Very relaxing! ”

”J’ai séjourné dans cet établissement pendant 4 nuits. Dans l’ensemble, mon expérience a été correcte. Le lit était confortable, ce qui a rendu mon séjour agréable sur ce point, on avait accès à un atv payant aussi ce qui était plus facile pour nos déplacements. Cependant, j’ai été déçue par l’état des toilettes. Il y avait des odeurs de canalisation assez fortes et persistantes, ce qui était vraiment dérangeant au quotidien. Malheureusement, malgré notre signalement, l’hôtel n’a pas fait...

”Tämä oli toinen kerta tässä hotellissa, ja edelleen pidän tätä suosikkihotellinani koko maailmassa. Edelliskertaan verrattuna negatiivista oli, että nyt huoneistomme oli paikassa, johon kuului yöllä melua läheiseltä kadulta. Kaikkiaan tämä hotelli on aivan ihana: keskeisellä paikalla kaikkien palvelujen äärellä, todella rauhallinen, siisti, tilavat huoneistot, todella ystävällinen palvelu jne jne. Meksikolaiseen tasoon verrattuna myös sängyt ja tyynyt ovat erinomaiset, sillä muutoinhan maan...

”Erittäin kiva viihtyisä hotelli. Hyvä sijainti. Tarpeeksi tilavat huoneet, mukavat sängyt. Henkilökunta todella iloista ja avuliasta. Pieni ranta ja uima allas, mutta silti oikein mukavat. Hotellista sekä asiakkaista pidetään hyvää huolta.”

”This condo resort is an an excellent location in Playa del Carmen - right on the beach, beautiful pool and within walking distance to many restaurants. Rooms are well appointed and any issues we had were very quickly addressed by the concierge. Highly recommend this lovely spot!”

”Acter waiting an hour to check in, they took us to a dirty room. Then we were told it was 150 to park, then when we went to park, it changed to 175. The staff refused to help. After leaving because we had no other option with the car and our stuff, we tried to have expida contact them, the emailed and called with no response for a partial refund. Save your money and avoid. Worst experience we have ever had. ”

”found the door locks a challenge. Could have used a dish drying rack. TV channel selection was excellent..! When you first arrive, it is a little hard to find the front desk reception. Staff was excellent in responding to questions, as well as friendly. Great location, sound-proof, but close to 5th Ave. Very clean and well maintained. Good value. ”

”Was very upset because it said no pets yet so many dogs woke me up barking. I had to bye my own toilet paper and had to wash towels because they had no extras. And before check out my door code was no longer working. I got wet trying to walk to my room from the sprinkler in mid afternoon.”

”Everyone was very friendly. Pretty quiet for being off 5th. Very clean. We loved our stay.”