2/10 Hirveä
pamela J.
1.1.2025
Never got to stay due to poor communication
Finally I can submit this review after getting my money back. We were to stay here in October but the host was delinquent in getting access codes to us to get in to the property. I reached out 3 times prior to arriving to get the codes and didn’t get an answer back. When we arrived, we tried to call and was hung up on. We then got an email from the host saying the property is no longer available on VRBO and the reservation will not be covered by the Book With Confidence Guarantee. They did send directions To access the apartment 5 hours after check in time. We had already by then checked in to a hotel so we couldn’t Get our money back from there. Shame on VRBO as well for not keeping their word on what they promised us as well. Took 8 weeks but finally got my money back via my credit card.
pamela J.
Yöpyi 2 yötä lokakuussa 2024