Daer Guest! First of all, allow us to thank you for sharing your valuable feedback and to earnestly apologize for the inconvenient occurred during your experience in our Grand Hotel Ortigia. We gladly accept any sincere feedback that will allow us to constantly find new ways to improve the quality of our service. Providing the highest level of hospitality is always our focal priority and we always try to make the sojourn of our guests exquisite in every aspect, we are really sorry to not have reach our goal with you, missing your expectations during your last visit in our hotel. We sincerely hope you will take into consideration our hotel for your future stay in Siracusa, giving us the chance to restore your confidence in our Hotel, in the meantime we send our best regards. Sincerely

Grazie di cuore

Many thanks, we hope to see you soon!!!

Many thanks, we hope to see you soon!!!

Many thanks, we hope to see you soon!!!

We are sorry, we hope to see you soon!

Thank you for your positive feedback! We hope to welcome you back in the future!

Thank you for your positive feedback! We hope to welcome you back in the future!

Thank you for your positive feedback! We hope to welcome you back in the future!

Many thanks!

Many thanks!!

Thank you!

Thank you!

Thank you!

Many thanks!

Many thanks Mark!

Thank you!

Grazie!

Many thanks!

Many thanks!

Dear Mark,Thanks to have chosen Grand Hotel Ortigia for your holiday in Sicily.We are sad to know your negative feedback, usually guest are very happy about our Hotel and room. Your room is the most appreciated!We did everything you asked for, always with a smile, but it seems you didn't appreciate it.Regards

Grazie!

Thank you for your positive feedback! We are glad that you enjoyed our excellent location in the heart of Siracusa's old city, Ortigia. We hope to welcome you back in the future!

Good morningYour opinion displaces us: we always receive many compliments on our Hotel and, really, we don't understand your comments.

Thank you for your feedback and for your positive comments about our hotel and staff. We apologize for any inconvenience caused by the lack of an iron in your room. Our policy might differ due to safety concerns, but we understand the frustration this caused during your dinner plans. We're glad to hear that you enjoyed the terrace, our staff's service, and the ideal location. Your input helps us improve, and we hope to welcome you back in the future for an even better experience.

Dear GuestThank you so much for your wonderful review and for the high rating!We are always very pleased to receive such positive feedback like yours!We are delighted to hear that everything was to your liking and that you appreciated our location.the service and our staff.We do hope to welcome you back soon.Best regards

Many thanks

Many thanks!

Dear Charles,Thank you very much for taking the time to share your experience with us.Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time.We hope to welcome you back in the future for another memorable stay.Kind Regards

Many thanks!

Many thanks!

Dear Charles,Thank you very much for taking the time to share your experience with us.Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time.We hope to welcome you back in the future for another memorable stay.Kind Regards

Dear Guest,Thank you very much for taking the time to share your experience with us.Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time.We hope to welcome you back in the future for another memorable stay.Kind Regards

Dear Guest,Thank you very much for taking the time to share your experience with us.We hope to welcome you back in the future for another memorable stay.Kind Regards

Dear Guest, we are sorry that our recently refurbished prestigious Hotel did not meet your personal taste.

Dear Sandra ,thank you so much for your review.We are so glad that you loved our excellent services.We are doing our best for creating a memorable experience and when we read enthusiast reviews we are really satisfied.We hope to welcome you back in the next future!Best regards

Many thanks, dear Guest.All the best

Thank you!

Thank you!

Dear Guest! Thank you for your wonderful review. We were delighted that you had such a wonderful stay and found the location to be superb. We would all be so pleased to welcome you back soon. Thank you again for the fantastic feedback. Best wishes

Grazie! A presto