Thank you Erin for being a valued guest and thank you for this feedback. We can't wait to have you come and see us again!

Thank you for your comments. Your feedback is valued to help make our Hotel and better stay for all.

Dear Hermenia, Thank you for rating your recent stay. Our goal is to provide every guest with a delightful stay. Therefore, we sincerely apologize for any difficulties you may have experienced while being with us. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.Best regards,Chris BourquardezGeneral Manager

Dear Javier, Thank you for including Anaheim Portofino Inn & Suites in your vacation plans! We believe our proximity to Disneyland makes us such a great choice, and we are glad that you agree! We appreciate your generous feedback, and we enjoyed having you as our guest. We hope to have the pleasure of hosting all your future visits to Anaheim.Best regards,Chris BourquardezGeneral Manager

Thank you for your review and we certainly appreciate your feedback. Our Hotel has begun steps to start our remodel and tho it will take some time we will get this right! We value our hotel and make sure we are clean, so that you for pointing that out. We hope you will see us again!

Thank you for your feedback. If you have any further info you would love to share with us I'd like to hear more.Thank you for being a valued customer and we hope to see you again!

Thank you Amy for your score! We hope to see you again!

Dear Richard, We're delighted to read that you enjoyed your stay at Anaheim Portofino Inn & Suites. Thank you for mentioning our convenient location within walking distance of the Downtown Disney District and various dining options. Your feedback regarding the refrigerator issue is valuable to us, and we apologize for any inconvenience it caused. It's encouraging to know that our team went above and beyond to ensure your medication remained safe during your stay. We're committed to providing exceptional customer service and appreciate your recognition of our efforts. We'd be honored to welcome you back for another stay in the near future.Best regards,Chris BourquardezGeneral Manager

Gracias! Ven a vernos de nuevo!

Thank you Katie for your score! We hope to see you again!

Thank you for your score, Patricia.

Thank you for sharing your feedback with us and we are happy you enjoyed your stay. We look forward to seeing you again.

Thank you Michele for your feedback. I love our location too!

Dear M. Mireless, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Best regards,Chris Bourquardez,General Manager

Dear Guest, Thank you for letting us know your visit to Anaheim Portofino Inn & Suites was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon. Best regards, Chris Bourquardez General Manager

Thank you for the great feedback and we appreciate you staying with us.

I am sorry to hear you had a negativity experience with us. I will pass on your feedback to ensure we avoid similar issues in the future. We appreciate your loyalty.

I am happy to hear you had a good experience and thank you for the feedback on our great staff. We look forward to seeing you again.

Thank you for your review of your stay with us. We hope you come and see us again!

Dear Rachael, Thanks for the great review! It's wonderful you enjoyed so much about your stay at Anaheim Portofino Inn & Suites. We strive for excellence, so we are thrilled you appreciated our seamless check-out service and great location. Your praise lets us know we're doing our job! We cannot wait to host you again soon for another fantastic experience.Best regards,Chris Bourquardez,General Manager

Dear Alberto, Thank you for the positive review and for taking the time to recognize Anaheim Portofino Inn & Suites. We are delighted to know how much you enjoyed our convenient location and the excellent service provided by our staff. Thank you again for being our guest, and we look forward to welcoming you back to Anaheim.Best regards,Chris BourquardezGeneral Manager

Thank you for your feedback and score! We hope to see again!

Dear Kimberly, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Best regards,Chris Bourquardez,General Manager

Thank you for your feedback. I have addressed all your concerns with out Hotel staff to get these issues resolved! We hope to see you again!

Dear Todd, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Anaheim Portofino Inn & Suites. We hope to have the pleasure of doing so again on your next visit.Best regards,Chris Bourquardez,General Manager

Sorry to hear. I also don't have any notes on your reservation that you made any contact to the FD. I wish we could have done better for you.

Thank you for your feedback! We hope you will see us agian!

AWESOME review! Come see us again! Congrats on the wedding and THANK YOU for choosing us for your Honeymoon!!

Dear Tatjana, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Anaheim Portofino Inn & Suites. We look forward to welcoming you back on your next visit.Best regards,Chris Bourquardez,General Manager

Thank you for your score.

Dear Elena, Thank you for sharing that your stay at Anaheim Portofino Inn & Suites was perfect in every way. We appreciate your fantastic feedback and hope we will be your home whenever you are in the area.Best regards,Chris BourquardezGeneral Manager

Dear Oscar, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Best regards,Chris Bourquardez,General Manager

Dear Delilah, Thank you for taking the time to share about your stay with us. We are sorry to read that the bathroom you were in did not meet your expectations. We will evaluate the instances you mentioned as we are committed to offering exceptional experience for our guests. In the future, please know our front desk staff is always available to help, including relocation whenever possible. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospitality experience you deserve.Best regards,Chris Bourquardez,General Manager

Thank you for sharing this with the hotel. We appreciate your feedback as it helps us to have a better future!

Dear Heather, Thank you for choosing to stay with us. We believe our proximity to Disneyland makes us such a great choice, and we are glad that you agree! However, we sincerely apologize for the oversights made when servicing your room. Your feedback is essential to improving our guest experience, and our housekeeping team will take the appropriate action to ensure this is not repeated. We hope you will revisit, as we would welcome another opportunity to make your next stay exceptional.Best regards,Chris Bourquardez,General Manager

Dear Cynthia, Thank you for taking the time to share your review with us. We are delighted to read you loved our rooms. However, we are sorry for the issues you had in your bathroom and regret any inconvenience this caused. We will certainly share your concerns with our housekeeping team to take corrective action. Thank you once again; it will be our pleasure to welcome you back on your next visit.Best regards,Chris Bourquardez,General Manager

Thank you !!!! You are a rockstar!

Thank you for your valuable feedback!

Thank you for your score!

Thank you for your valuable feedback!

Dear Ashley, We want to thank you for choosing us and taking the time to post your review. We sincerely apologize for any oversights in regard to the crib. Your feedback is essential to improving our guest experience, and we will take the appropriate action with our housekeeping staff to ensure this is not repeated. We also want our guests to have a comfortable stay and get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We hope you and your family will revisit, as we would welcome another opportunity to make your next stay exceptional.Best regards,Chris Bourquardez,General Manager

Dear Victor, Thank you for taking the time to share your review with us. We are pleased to see your nice rating of your visit to Anaheim Portofino Inn & Suites. We sincerely apologize for not meeting your expectations. Our standards are high in maintaining the overall look and feel of our hotel. We will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will consider us again the next time you are in the area.Best regards,Chris Bourquardez,General Manager

Dear Annie, Thank you for including Anaheim Portofino Inn & Suites in your vacation plans! We believe our proximity to many places of interest makes us such a great choice, and we are glad that you agree! We appreciate your generous feedback, and we enjoyed having you as our guest. We value your comments regarding the parking and bathroom sink and have taken note of them. We hope to have the pleasure of hosting all your future visits to Anaheim.Best regards,Chris BourquardezGeneral Manager

Dear Nancy, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Best regards,Chris Bourquardez,General Manager

Dear Sandra, Thank you for taking the time to share your review with us. We are pleased to read you loved our convenient location. However, we are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. We do hope you will consider us again the next time you are in the area.Best regards,Chris Bourquardez,General Manager

Dear Jessica, Thank you for taking the time to share your review with us. We are pleased to read you had an enjoyable time at Anaheim Portofino Inn & Suites. However, we were sorry to read your stay was compromised by our service. Your feedback is important to us as it helps to improve our guest experience going forward. We look forward to hosting you again the next time you're in town!Best regards,Chris Bourquardez,General Manager

Dear Oscar, Thank you for choosing Anaheim Portofino Inn & Suites. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best regards,Chris Bourquardez,General Manager

THANK YOU for your review of your stay with us. We hope you come and see us again!

Thank you for your Feedback.

Thank you for your feedback. I will address with our Team right away and get to the bottom of this. I am really sorry you dealt with this.