8/10 Hyvä
Tarkistettu asiakas
24.9.2019
Hyvää: Huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Ok hotel with bad service
What I expect from hotel is good service, safety and feeling that everything goes easily. This wasn't anything like that.
I send email that we are going to be at the hotel 30 minutes after the check in closes at 23.00. We were there 23.15 and nobody was there. We tried to call the phone number of the hotel and get to know that the number is not working and there is not any other number where we can call. Not the nicest start for the vacation when you arrive after long day of traveling and stand there in dark street with your suitcase.
Luckily there was still someone in the downstairs ramen restaurant after closing and she called to someone from Nora hotel. Finally some lady came and she didn't apology at all of the situation. Unbelievable.
Then we got told that our room is under construction and we can get the suite - but only for 1 night. So we had to change the room after that. Suite was nice but quite small and shower door was broken and there was no hairdryer in the room (next room we had - small things but still).
Best parts: good location, quiet and big rooms in 5th floor, nice decoration and comfortable bed.
Bad parts: Bad service, the hallway is open that anyone can walk in and there is no safety boxes, we had problems with key cards, only roof window in our room and no curtains (if you like to sleep in the dark) and massive pillows.
Tarkistettu asiakas
Yöpyi 4 yötä syyskuussa 2019