Chalet't – Bulgaria

"It says all inclusive but don’t let it fool you. I knew that this place was joke when we arrived. It felt like none of the workers didn’t have slightest clue how to work in hotel. For example our passports were left unattended on counter while we took our stuff to the room. Room AC didn’t work. I also didn’t like our balcony was shared with other room. Drinks were the biggest joke. Soft drinks were completely passed, warm, disqusting. There were 3 taps of beer: one at pool bar, one at restaurant and one at sky bar. None of them had any beer during our stay. Only alcoholic drinks were random spirits mixed with the same bland warm soft drinks. I felt also that they don’t clean the glasses well. Twice the bartender just poured to dirty glass. Remarks about swimming pool: Filthy water, also dangerous for kids due to missing floor drain cover and some broken tiles. I enjoyed to swim however after hot day. The best part of the hotel is view from Sky bar. I wish though someone would have told the existence of it, we found it when it was already dark. One last thing: the drone photo shows mainly neighbour hotels premises. This got me fooled thinking that it would be bigger holiday complex.. Dinner was not horrible, about school lunch level though. Make sure to be in queue when food is served, it will run out eventually. Breakfast was very simple but passable. I’m glad our stay was just one night. I can’t believe seems like travel agencies are arranging package tours here.."

"Great location, our terrace with the view over the city was magnificent. "

"Oikein kiva hotelli. Sijainti loistava. Aamupala maukas. Ilmastointi ei ollut toiminnassa. Eivätkä laittaneet päälle pyynnöstä huolimatta, huoneessa 25-26 astetta. Allas ei ollut lämmitetty."

"Mukava henkilökunta. Kaikki kävely-etäisyyden päässä (kauppahalli,tori, Serdikan metro jne.)siisti äskettäin remontoitu hotelli. Kokeile ravintolan kalakeittoa. "

"Olimme 3 yötä panoraamasviitissä (3hlöä), oli mukavan tilavaa. Vaikka oli marraskuu, oma kattoterassi oli silti kiva. Sai tuuletettua, koska hotellissa oli 26 astetta kaikissa tiloissa, liian kuuma meidän makuun. Aamupala oli keskinkertainen, mutta kiva kun sellainen oli tarjolla. Mukava ja ystävällinen henkilökunta, hotellin sijainti erinomainen ja tilava huone - suosittelemme!"

"We were upgraded to a bigger room without a charge, and the room was nice and spacious. The valet parking is a wonderful service as parking in Sofia is not the easiest. Overall the service was great and people were nice."

"The premises require renovation and repair. Tee service attitude could be better. The hotel does not deserve four stars. "