Hae hotelleja – Tulum

”Great stay, the extra perks through Expedia including the Preferred Club were worth it”

”The staff throughout the property was very classy. Always a hello with a smile. And quick Answers or directions when asked. The buffet food and servers were actually just a bit better than the ala cart restaurants and that is not an easy thing to say. Altho we did have a couple great servers in the à la cart restaurants the food was really lacking except for Oishii’s. ”

”Room was dark and very musty, beach was covered in seaweed, loud music at the large pool felt like a cheesy Club Med resort in the 1970s. ”

”The hotel was beautiful and clean. The staff was always very friendly. We found the food offerings to be pretty disappointing compared to other 4-5 star hotels we've stayed at. The TVs had limited channels and were not smart TVs. I’d say this was a lower end 4 star hotel. ”

”Yoga class with Ronaldo was a highlight and excellent. Swim up bar was wonderful, beach and water beautiful. Loud music til 11pm we could hear from our room kept me up at night. ”

”Jan was the best. He made sure he told me everything I needed to know about my stay. Including any extra things from Expedia. And Edgar was also great as a host and made our dinner for my sister personable and it made her feel special on her birthday. Thank you Jan. Thank you staff. Me, my sister, my brother in law, and my nephew enjoyed it all”

”clean”

”Amazing ”

”Room was clean, bed was comfortable. There are no elevators so you will have to climb stairs if not on first floor. Pools are on smaller size, you can take trolley to all other resorts to use amenities and restaurants. ”

”Very beautiful area, 5 minutes walk to kapen ha cenote. Good for short stays”

”The staff was polite and helpful. The pool was quiet and relaxing. The Airport shuttle was unavailable for some reason. ”

”Bellísimo hotel, sólo que su buffet es pequeño.”

”Had a wonderful time here at Akumal Bay! Beautiful view from our oceanfront room and the staff were lovely. It really did feel like a peaceful retreat compared to other AI’s. Everything was clean and the food was good. Unfortunately, there was a lot of seaweed. Not really anything the resort can do other than clean it, but this did take away from the beauty of the beach. Also the Latin dance classes! My husband and I had hoped for a couples class but it was more of a Zumba class. Would be nice...

”Enclosed parking at the rear of the property. I didn't see any CCTV coverage so cannot speak to it's overall security. The room was very clean and well presented. The bathroom was adequate. The cost per night is very reasonable. Lovely views from the rooftop restaurant. I thought the buffet style dinner and breakfast were Okay but expensive ”

” Very good for the price I paid”

”Lo bueno, lo malo y lo feo. Excelente localización y vista al mar, sobre la playa. Excelente personal: Alex, Jorge, Daniel, Gregorio y sobre todo Carla la gerente. Hacen mucho con muy poco. Malo y Pésimo todo lo que está en los reviews, tal cual; no tiene ni caso repetirlo.”