Punta Allen Hotellit

”Hotel has great potential, but is very poorly managed. This is a very expensive hotel and does not provide a service in line with what is charged. The beach is gourgeous, but full with plastic waste that comes from the sea. All neighboring hotels and restaurants clean their beaches, this one does not. Additionally, the hotel charges disproportionate prices on everything: transfer from Cancun airport is 3x more than what we paid, a meal is 2x more than any restaurant in the village, a tour to...

”Wonderful hostess. Lovely cenote, it is slightly busy during the day as the Cenote is shared by 4 establishments. In the morning and evenings it is peaceful. The grounds and the yoga room were serene. No AC was fine in April. Lots of mosquitoes. The bed nets helps but the screened porch doe not keep them out. Keep in mind this is at the end of the hotel zone so it takes 25-45min to get here from the main intersection with the Tulum traffic. Overall if you are looking for glamping experience,...

”Un desastre al llegar... no hay quien te reciba, te mandan una clave, que a mi nunca me funciono, estuve 2 horas afuera esperanfo, como esta alejado, no hay señal, tuve que regresar al pue lo para intentar comunicarme, nunca me contestaron, el telefono que tienen esta fuera de servicio...el lugar no tenia ningun servicio y no habia nadie para resolver, afortunadamente llego una persona que nos reubivo a otro lugar, nos mandaron un tipo hostal (casa ambar) que esta mucho mucho mejor... este lugar...

”Rannalla erittäin paljon levää, minkä vuoksi hotellin alueella haisi erittäin pahalta. Suihkusta tuli suolavettä, joten peseytyminen ei ollut mahdollista. Alue on meluisa. Ilmastoinnin käyttöä on rajoitettu, joten huoneessa on välillä erittäin kuuma. ”

”Huonoa asiakaspalvelua eikä aamupala kuulunut hintaan vaikka näin väitettiin. Hotelli ei myöskään sijaisten rannalla vaikka ensimmäinen kuva näin antaakin ymmärtää. Huoneessa oli erittäin kostea ilmasto, ja olimme kaikki nenät tukossa ja kurkku kipeänä aina kun olimme huoneessa. Olikohan siellä hometta? Suihkun paine oli erittäin huono. Wifi toimi parhaillaan huonosti, suurin osa ajasta se ei toiminut laisinkaan. En suosittele tätä hotellia!”

”I will first start with they left me stranded at the airport when I made arrangements for their shuttle service. I landed at 3:45 and didn’t get to hotel til just after 6. When I arrived, there was no one to check me in. I waited another 20 minutes for someone to get me into a room. I paid for a superior room, and it was not what I received. I was told that the pictures shown on Expedia are different from what you actually receive. He said it has been an issue, but they haven’t done anything...

”La habitacion es un poco fría y estaria bien tener cobijas extras. Pero todo excelente ”

”L’emplacement de cet hotel est parfait, sa proximite de la plage (il est sur la plage) et son decor raffine. Le personnel est tres attentionne. Les serviettes de plage et celles dams le chambres de meme que les draps pourraient etre changes. Ils ne donnent pas la meilleure impression de l’etablissement. Merci Antonio, David pour votre excellent service au resto et a la plage ainsi qu’Hector a la reception.”

”The short version: Pros: On the beach Friendly staff Daily sargassum removal Centrally located in hotel district Cons:Run down Loud club next door The staff were great people, but the property itself is getting quite run down. We're regular visitors to Cuba, so I think we can say fairly confidently that we're not fussy, and this place was on par with a cuban 3-star. The AC wasn't enough to cool the room , the door was made of boards with a latch...

”I rarely leave negative reviews, but this was genuinely the worst hotel stay I’ve experienced despite extensive international travel. The biggest issue was safety and connectivity. There was essentially no Wi-Fi and almost no cellular reception, making it extremely difficult — and honestly concerning — to contact anyone, get directions, or access help when needed. For a property marketed at a higher standard, this alone is unacceptable. The room itself was far from a four-star experience:...

”What stood out was an amazing bed. Nice & firm which is good for lower back issues. The property was cleaned every day The view was beautiful as we were upper floor deluxe & we could see the turquoise sea through the leaves of the palms trees so I felt like I was in a jungle. At night all I could hear was the waves breaking on the beach. The staff were all very friendly & David was our waiter on the beach & looked after us very well. Thank you David ”

”It was a very pleasant couple days with our family in Tulum”

”Staff on beach side are rude, no service. Jungle rooms tin roof animals playing on roof all night, no sleep, open light along the edges of walls, toilet on a huge slant, can barley get into shower and the bed is on a huge pallet, plus the deck outside leading onto the rooms is a toe breaker there are holes and heaving boards everywhere finally 7 am very noisy spot. ”

”This wonderful spot and we had a fantastic time. The cabins are clean, beds and sheets are soft and the beach is spectacular. The food and service is excellent. It’s different than your typical vacation spot. By the time we left the staff and other guests felt like friends and family. And there are cats!! ”

”I loved everything about this place! If you are looking for a legit eco lodge experience, this is the place. It’s just far enough from all the hustle and bustle of Tulum. Nestled in the mangrove jungle, surrounded by exotic fauna and wildlife. The grounds are stunning and well kept and the lodge was stocked with every amenity one could think of. We will definitely return to this hidden paradise. ”

”I looked at SO many places to stay in Tulum, and was happy to find this property. It is a small hotel with exceptional staff. We were looking for a "budget" option to stay on the beach, that still offered comfortable accommodations. This does not have all the amenities of some of the larger resorts nearby; but the room was clean, the food was good, and we were happy to have a few days near the beach. ”