Vastaanotto
Tarkista saatavuus

Arvostelut: Malmaison London

4 out of 5
Malmaison London
18-21 Charterhouse Square, London, England

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 505 kautta 1001 arvostelua" "
Arvosana 8 - Hyvä. 323 kautta 1001 arvostelua" "
Arvosana 6 - OK. 112 kautta 1001 arvostelua" "
Arvosana 4 - Huono. 40 kautta 1001 arvostelua" "
Arvosana 2 - Hirveä. 21 kautta 1001 arvostelua" "

9,0/10

Siisteys

8,6/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Sakari

Liikematkailija
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
8
Nice unique feel, overall positive experience
Yöpyi 2 yötä joulukuussa 2021
Marie vastasi 19.4.2022
Dear Sakari, Thank you very much for taking the time to share your review regarding your latest stay with us. The team and I are delighted to read that you enjoyed your experience with us and we look forward to welcoming you again in the near future. Kind regards,

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys
Yöpyi 2 yötä tammikuussa 2020
Marie vastasi 7.2.2020
Dear Anonymous, Thanks for staying with us. We appreciate your feedback! Kind regards,

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice, spacious room, very clean. Comfortable bed. Minibar was not cold so that was a small minus. Continental breakfast was good, home made granola and fresh croissants + good coffee. Extra points fort the candy buffet at the lobby!
Yöpyi 2 yötä toukokuussa 2019
Marie vastasi 5.6.2019
Dear guest, Thanks for staying with us. We appreciate your feedback! Kind regards,

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
4/5 of a hotel
A pleasant stay in Malmaison London. The room was clean & comfortable. People at work were nice & helpful. We got our room early (asked about this beforehand via email) which was super nice after a tiring flight. The breakfast was good but it’s the only thing that could have been a slightly better. But all in all a great stay! Had good metro connections from the hotel as well! Would recommend!
Yöpyi 3 yötä huhtikuussa 2019
Mal team vastasi 7.5.2019
Dear Valued Guest, Thank you for taking the time to write your feedback about your recent stay with us at Malmaison London. Your feedback helps monitor and improve our service and we do hope to have the opportunity of welcoming you back in the near future. Regards, Mal London Team

8/10 Hyvä

John

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Mal vastasi 22.5.2024
Hello John,We appreciate you feedback and is important to us. We are pleased you have enjoyed your stay and hope to see you again soon.Kind regards,Malmaison London

8/10 Hyvä

Colleen

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Perfect location for financial district. Greenery and Charterhouse square lovely. Great service! Close amenities and cafes
Yöpyi 3 yötä toukokuussa 2024
Mal vastasi 17.5.2024
Hello Colleen,We appreciate your feedback and is important to us. We are pleased you enjoyed your stay and look forward to your next visit with us.Kind regards,Malmaison London

10/10 Loistava

Ade

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice hotel… Only one person on check in which made it slow
Yöpyi 1 yön toukokuussa 2024
mal vastasi 7.5.2024
Hello Ade,We are pleased that you enjoyed your stay with us. We will be passing on your commet to our senoir management team for review.Kind regards,Malmaison London

10/10 Loistava

Cassandra

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean modern and great location.
Yöpyi 3 yötä huhtikuussa 2024
mal vastasi 7.5.2024
Hello Cassandra,We appreciate your feedback and is important to us. We are pleased you enjoyed your stay and look forward to your next visit with us.Kind regards,Malmaison London

6/10 OK

Ieuaf

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Check in was impersonal and felt like a chore for the staff Cocktails were good in the bar in the evening Breakfast service was nothing special but food was good
Yöpyi 1 yön huhtikuussa 2024
mal vastasi 7.5.2024
Hello Leuaf,We appreciate your feedback and is important to us. We apologise that we did not meet your expections on check in. We will be investigating as to why this has happened to ensure it does not happen again.Kind regards,Malmaison London

10/10 Loistava

tim

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
mal vastasi 30.4.2024
Hello Tim,We appreciate you feedback and is important to us. We are pleased you enjoyed your stay and look forward to your next visit.Kind regards,Malmaison London

10/10 Loistava

Simon

Matkusti kumppanin kanssa
Very quiet
Yöpyi 1 yön huhtikuussa 2024
mal vastasi 28.4.2024
Hello Simon,We thank you for your feedback as it important to us. We look forward to your next visit with us.Kind regards,Malmaison London

10/10 Loistava

Alistair

Hyvää: Palvelut/mukavuudet
Convenient for what we planned to do
Yöpyi 1 yön huhtikuussa 2024
Mal vastasi 17.4.2024
Hello Alistair,Thank you for your score. It is important to us and are pleased you enjoyed your stay.We look forward to your next visit.Kind regards,Malmaison London

10/10 Loistava

Nicholas

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great hotel, friendly staff, great location and a brilliant breakfast!
Yöpyi 1 yön huhtikuussa 2024
Mal vastasi 11.4.2024
Hello, Thank you for your score. We look forward to your next visit. Kind regards,Malmaison London

6/10 OK

Fernando

Yöpyi 2 yötä maaliskuussa 2024
Mal vastasi 3.4.2024
Hello Fernando,We thank you for your feedback as it is important to us. If you could let us know the reason for your score, it will help us improve.Kind regards,Malmaison London

10/10 Loistava

Aashdeep

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Mal vastasi 5.4.2024
Hello Aashdeep,We appreciate your feedback and thank you for your score. We look forward to your next visit with us.Kind regards,Malmaison London

10/10 Loistava

Andrew

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Mal vastasi 5.4.2024
Hello Andrew,Thank you for your score and we are pleased you enjoyed your time with us. We look forward to your next visit.Kind regards,Malmaison London

10/10 Loistava

shelley

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä maaliskuussa 2024
Malmaison London vastasi 23.3.2024
Thanks for staying with us. We appreciate your feedback!

8/10 Hyvä

Anne

Yöpyi 2 yötä maaliskuussa 2024
Mal vastasi 8.4.2024
Hello Anne,Thank you for taking the time to give us your feedback. We appreciate this and will let all the staff know.We look forward to you next visit.Kind regards,Malmaison London

10/10 Loistava

Stephen

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great location and breakfast choice. Rooms are a decent size but felt they have crammed to much in so little room around the bed
Yöpyi 2 yötä maaliskuussa 2024

8/10 Hyvä

Kenneth

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Was lovely stay.
Yöpyi 1 yön maaliskuussa 2024
Mal vastasi 12.3.2024
Hello Kenneth, Thank you for your feedback! We are glad you enjoyed your stay and hope to welcome you back in the future. Kind regards, Malmaison London

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good family hotel
Nice hotel, friendly staff. Very comfortable rooms.
Yöpyi 1 yön joulukuussa 2023
Mal vastasi 25.2.2024
Hello, Thank you for your review. If you could kindly take some time to give us a detailed feedback we would greatly appreciate it. Kind regards, Malmaison London

10/10 Loistava

Amy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Victor was really helpful and friendly. Even upgraded our room free of charge! Thanks for making our stay more of a treat.
Yöpyi 1 yön helmikuussa 2024
Mal vastasi 20.2.2024
Hello Amy,We thank you for your comments and will pass this on to Victor and are pleased he was such a help to you. We look forward to your next visit.Kind regards,Malmaison London

10/10 Loistava

Maurice

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The setting was excellent, well connected to the underground. The staff where excellent. The room and bathroon were spacious, the bed comfortable with crisp linen.
Yöpyi 2 yötä helmikuussa 2024
Mal vastasi 19.2.2024
Hello Maurice, Thank you for taking the time to leave a feedback! We are glad you enjoyed your stay and hope to see you again. Kind regards, Malmaison London

10/10 Loistava

Martin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I'm a fan of Malmaison and this on doesn't disappoint. Close to the Elizabeth line so easy to get about London.
Yöpyi 1 yön helmikuussa 2024
Mal vastasi 17.2.2024
Hello Martin,Thank you for your rating. We are glad you enjoyed your stay with us.Kind regards, Malmaison London

10/10 Loistava

Timothy

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Brief overnight in London
Malmaison in Charterhouse Square is a quiet backwater in the middle of London. The room was well appointed, the bed large and room immaculately clean. There are plenty places nearby to get food and drink and the hotel,has its own cocktail bar. Farringdon Station is 5 minute flat walk away.
Yöpyi 1 yön helmikuussa 2024
Mal vastasi 16.2.2024
Hello Timothy,We are pleased that you enjoyed your stay. If there was anyone in particular that was outstanding to you, we would love to hear. We hope to see you again soon.Kind regards,Malmaison London

8/10 Hyvä

Jeremy

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Outstanding location. Friendly and efficient staff. Rooms are quirky but comfortable.
Yöpyi 5 yötä helmikuussa 2024
Mal vastasi 9.2.2024
Hello Jeremy,Thank you for the rating and feedback. We are glad you enjoyed your stay with us. Kind regards, Malmaison London

10/10 Loistava

Kirsty

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent hotel for location, service and friendly
From check in to check out the service was excellent. The lady on reception was a little stressed as I think it had been a busy morning. We left our bags as we arrived early. We had booked for 2 nights but under separate bookings. On check in the lady was very helpful and for an additional £10 we were able to keep the same room for both nights. The room is one of the best we’ve stayed in at Malmaison as it was in a quiet area and we didn’t hear anything. Breakfast was lovely with a great choice. Look forward to visiting again
Yöpyi 1 yön tammikuussa 2024
Mal vastasi 8.2.2024
Hello Kirsty, Thank you for your rating and taking the time to give a feedback. We are glad you enjoyed your stay with us and found everything to your liking. We look forward to having you stay with us again. Kind regards, Malmaison London

8/10 Hyvä

Liz

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful setting , quiet but short walk to lovely bars and restaurants
Yöpyi 2 yötä tammikuussa 2024
Mal vastasi 7.2.2024
Hello Liz, Thank you for the rating and feedback. We are glad you enjoyed your stay with us. Kind regards, Malmaison London

8/10 Hyvä

Jimmy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good stay.
Yöpyi 1 yön tammikuussa 2024
Mal vastasi 7.2.2024
Hello Jimmy, Thank you for your rating. If you have sometime to give us a feedback we would be able to pass it onto the team. Kind regards, Malmaison London

10/10 Loistava

Emer

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great price, great location, great stay!
Victor was there to greet us, a pure joy! Friendly, professional and very quick checking us in. The standout for me in the room was the shower. AMAZING! I will be staying again even just for that. The bed was very comfortable and the room had all the amenities you’d want. It was also very quiet which was perfect! The breakfast was lovely. Great choice and thed breakfast was great too. Overall, great price, great location, great stay!
Yöpyi 1 yön tammikuussa 2024
Mal vastasi 11.1.2024
Hello Emer, Thank you for the rating and taking the time to give us a feedback! We are extremely happy to hear that you enjoyed your stay with us and we hope to welcome you again Kind regards,Malmaison London

10/10 Loistava

John

Yöpyi 1 yön joulukuussa 2023
Mal vastasi 7.2.2024
Hello John, Thank you for your rating. If you have some time to let us know the reason for your rating, we will be able to pass it on to our teamsKind regards, Malmaison London

8/10 Hyvä

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Good option
Good location near Farringdon station. Spacious rooms by London standards, and a reasonable value for an upscale hotel. Front desk staff seemed inattentive and disinterested but we didn’t require any help.
Yöpyi 1 yön joulukuussa 2023
Mal vastasi 6.1.2024
Hello, Thank you for your feedback! We are glad you enjoyed your stay and apologize for the front desk staff. It will be taken up with our senior management. Thank you, Malmaison London

6/10 OK

Jolie

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Overrated
Yöpyi 1 yön joulukuussa 2023
Mal vastasi 6.1.2024
Hi Jolie,We are sorry to hear that. If you have some time to let us know what it was specifically so we can pass this on to our teams, it would be greatly appreciated. Kind regards, Malmaison London

6/10 OK

Patricia

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice hotel/Sloppy lazy welcome!
Nice hotel clean comfy & well designed! Adrienne was polite & professional only issue sloppy lazy welcome from lady at front desk! Hotel stay was fine but treated much better @ other hotels! Fix your front of desk staff!
Yöpyi 1 yön joulukuussa 2023
Mal vastasi 6.1.2024
Hello Patricia, We are glad you enjoyed our hotel and apologize for the front desk staff. This will be passed onto to our senior management team. Kind regards, Malmaison London

10/10 Loistava

Derek

Hyvää: Majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023
Mal vastasi 1.1.2024
Hello Peter, Thank you for your rating! We are happy you enjoyed your stay. If you have some time to let us know anything specific that we can pass on to our teams, it will be greatly appreciated.Kind regards,Malmaison London

10/10 Loistava

Martin

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was an enjoyable experience as it always seems to be. My preference if I am staying in town
Yöpyi 1 yön joulukuussa 2023
Mal vastasi 1.1.2024
Hello Martin, Thank you for your feedback! We would love to see you again and are glad you enjoyed your stay.Kind regards,Malmaison London

2/10 Hirveä

rita

Yöpyi 1 yön joulukuussa 2023
Mal vastasi 11.1.2024
Hi Rita,We are sorry that you did not enjoy your stay with us. If you have some time to let us know the reason for your rating, we will be able to pass it on to our teams. Kind regards,Malmaison London

6/10 OK

D G J

Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus
Disappointed!
It was good but very disappointed that the hotel did not offer us a couple of free drinks after proposing to my girlfriend where other hotels would offer a couple of free glasses of champagne! Put me off going back!
Yöpyi 2 yötä joulukuussa 2023
Malmaison London vastasi 17.12.2023
Hello Mr Murphy,Firstly, I would like to congratulate you on your proposal. However, I am sorry to hear that you may had negative experience during your stay with us.After reviewing the notes and message on your reservation, I was unable to find any indications about this special event you mentioned. At Malmaison our goal us to make every guest's stay special. If we had been aware of the proposal, we would have been delighted to provide complimentary drinks and other amenities to make your experience more memorable.If you choose to stay with us again, please let us know in advance so that we can make arrangements to ensure that your stay is unforgettable. As a gesture of goodwill, we would like to offer you two complimentary drinks. You can inform us of your next stay by sending messages through Expedia or by giving us a call.I hope that everything else with the room and stay was satisfactory. Malmaison London wishes you a Merry Christmas and Happy Holidays.Best regards,Malmaison London wish you a Merry Christmas and happy holidays.Best wishes,

6/10 OK

Jill

Hyvää: Siisteys
Friendly and helpful reception staff. Bed and pillows very uncomfortable. The snack I had as room service was appaling.
Yöpyi 1 yön joulukuussa 2023
Mal vastasi 1.1.2024
Hello Jill, Thank you for your feedback. We are pleased to hear that our reception staff left a positive impression. However, we are truly sorry to hear that the pillows and bed were uncomfortable and wish we were informed about this during your stay as our team would have been happy to assist. Kind regards, Malmaison London

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Mal vastasi 1.1.2024
HelloThank you for your rating! If there is anything specific that we can get feedback on, that would be greatly appreciated. Kind regards,Malmaison London

10/10 Loistava

peter

Hyvää: Majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Mal vastasi 5.12.2023
Hello Peter, Thank you for your rating! We are happy you enjoyed your stay. If you have some time to let us know anything specific that we can pass on to our teams, it will be greatly appreciated.Kind regards,Malmaison London

8/10 Hyvä

Raymond

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
As above
Yöpyi 2 yötä marraskuussa 2023
Mal vastasi 28.11.2023
Hello Raymond,We thank you for your rating. If there was anything specific you enjoyed with us, please let us know so we can pass this on to our teams.Kind regards,Malmaison London

10/10 Loistava

Chris

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice hotel, friendly staff at check-in / out. All good.
Yöpyi 2 yötä marraskuussa 2023
Mal vastasi 28.11.2023
Dear Chris, thank you for taking the time to rate your stay with us. We are glad you enjoyed your stay and we look forward to seeing you again soon.Kind regards,Malmaison London

8/10 Hyvä

Sean

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2023
Mal vastasi 1.1.2024
Hi Sean, Thank you for your feedback! We would appreciate it if you could let us know anything specific.Kind regards,Malmaison London

6/10 OK

Emma

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Noisy
We asked for a quieter room as when we stayed last time we was in a room in the front of the hotel and very noisy due to the bars down the road. Our room was actually at the front again and closer to the bars so again very noisy.
Yöpyi 2 yötä marraskuussa 2023
mal vastasi 21.11.2023
Hello, We are sorry that this has happened. We will look into why and let our senior management know for review. We do have double glazing on our windows to reduce the noise that we have but appreciate your feedback.Kind regards,Malmaison London

6/10 OK

Adam

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön marraskuussa 2023
mal vastasi 21.11.2023
Hello Adam,We appreciate your feedback. If you can let us know the reasons of your score it will be greatly appreciated. This will help us improve anything that was not to your liking.Kind regards,Malmaison London

10/10 Loistava

Isaac

Yöpyi 1 yön marraskuussa 2023
Mal vastasi 1.1.2024
Hello Isaac,Thank you for your rating! We are glad you enjoyed your stay with us. If there is anything specific that we can get feedback on, that would be greatly appreciated. Kind regards,Malmaison London

8/10 Hyvä

Andrew

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Hotel is nice , parking easy if your get in the square early. Rooms a lot smaller than they appear in photos - even delicate club rooms.
Yöpyi 1 yön marraskuussa 2023
Mal vastasi 13.11.2023
Hello Andrew, Thank you for your review. We will pass your feedback to the senior management. We are glad you enjoyed your stay.Kind Regards, Malmaison London

10/10 Loistava

Vanessa

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Mal vastasi 11.11.2023
Hello Vanessa,We are so pleased you enjoyed your stay and appreciate the score. If you have some time to let us know anything specific that we can pass on to our teams, it will be greatly appreciated.Kind regards,Malmaison London

10/10 Loistava

Mark

Yöpyi 1 yön marraskuussa 2023
Mal vastasi 11.11.2023
Hello Mark,Thank you for your score. We are pleased you enjoyed. If there was anything specific that we can pass on to our teams, please let us know.Kind regards,Malmaison London