Dear Jani,thank you for taking your time to share your feedback with us. We are very glad you did enjoy your stay in our property, providing the highest level of hospitality is one of our top priorities.We appreciate all your your comments and we wanted to guarantee you that they have been shared with relatives department for proper action. In regard to the pool facility, we kindly would like to outline that, our Gio Ponti's design sea-water pool, offer a service complying with health and safety of our country, nevertheless we do understand that this may cause a different level of service perception, as it differ from every country and worldwide properties. We hope to have an other chance to welcome you and offer you a memorable stay.Our Best Regards,

Gentile Utente web,Thank you for sharing your thoughts with us. We are extremely sorry that your stay in here at the Royal Continental Hotel was far from your expectations.The hotel was fully committed on the dates of your journey and in order to comply with the cleaning protocols, we were unable to anticipate the check-in time foreseen at 3.00 pm, we apologise for that. Our standards are held to guarantee the most of our guests experience, reason why we usually are glad to even upgrade rooms, othertimes we need to hold to the actual reservation.We’d like to assure you that the feedback that you have brought to our attention were taken into highest consideration and all the shortfalls listed in your comments have been shared with the relevant departments and followed up with the team.We hope to have the honour to welcome you back in the nearest future to regain your trust.Please do not hesitate to contact us for further assistance,Best Regards,

Dear Roger,Thank you for dedicating your valuable time to share your feedback with us. We greatly appreciate your kind words about our exceptional location and breathtaking views. However, we are sincerely sorry to learn that your experience fell short of your expectations. Please accept our apologies if we did not meet your standards.Rest assured, every comment you've provided has been diligently conveyed to the respective departments for appropriate action. It's disappointing to hear that our breakfast service did not meet your expectations. We typically receive consistent praise for both the quality of our offerings and the service provided. Please know that your feedback will be thoroughly examined to ensure a better service.We look forward to welcome you soon again provide you with a truly memorable stay.Best Regards,

Dear Rebecca,Thank you for your review. We are glad you enjoyed the lovely room, spectacular views, and perfect location.We lookforward to welcome you soon back again and offer you our undivided service!Guest Service Representative

Dear Malar,Thank you for taking the time to share your feedback with us. Our team strives to provide excellent service and we regret to hear that we fell short of meeting your expectations.Rest assured, that though the multiple actions to ensure you a had a comfortable stay were taken - such as room moves and support - your comments were propmtly addressed to avoid them occurring in the future. Regarding breakfast, we maintain a served buffet in compliance with health regulations and for everybody sake, replenishments and extras are always available, which may incur an additional charge like cooked to order request and room service. Looking forward to welcoming you once again in the future to offer our true level of hospitality, please do not hesitate to us directly for further assistance.Warm regards,Guest Service Representative

Gentile Ettoe,Grazie per la tua recensione positiva! Siamo contenti che tu abbia apprezzato la nostra vista mare stupenda e ci auguriamo di averti ancora con noi presto. Buona giornata!Guest Service Representative

Gentile Danilo,Grazie mille per la Sua meravigliosa recensione! Siamo felici che abbia apprezzato la Sua esperienza a Napoli con Noi!Non vediamo l'ora di riaccoglierla.A prestoGuest Service Representative

Dear Shannon,Thank you for taking your time to share your feedback regarding your recent stay at our property. We are pleased to hear that you enjoyed our beautiful location on Naples' waterfront. We take such feedback seriously, yet upon review, no specific records of inconveniences were reported during your stay. Nevertheless, we truly regret any uncomfortable perception you experienced. We are always committed to providing genuine and caring service to all our guests and rest assured that we will keep on striving to ensure that our service standards are not only met but exceeded. We hope to have the opportunity to welcome you back and demonstrate our dedication to excellent service.Warm regards,Guest Service representative

Buongiorno Stefanie!Thanks a lot for your comment! We are very happy you enjoyed your last stay with us and loved our magnificent view!We will be more than happy to see you again as soon as possibile!Guest Service Representative

Dear Karen,Thank you for your positive review! We're glad to hear that you enjoyed our beautiful location and nearby attractions. We hope to welcome you back again soon!Guest Service representative

Dear Ian,Thank you so much for your review and for choosing to stay with us. We are delighted to hear that you enjoyed the fantastic views over the bay and the gulf of Naples. We appreciate all your concerns, and we apologize that we were unable to meet and exceed your expectations, we do hope you had the chance to mention it all to the staff on-site that would have gladly assisted you.We hope to have the pleasure of welcoming you back for another memorable stay.Sincerely,Guest Service Representative

Gentile Marco,Grazie per la sua recensione e per aver scelto il nostro hotel per il suo soggiorno. Siamo felici che abbia apprezzato la posizione privilegiata dell'hotel e la vista mozzafiato sul mare dalla sua camera. La ringraziamo per tutti i complimenti e commenti che saranno condivisi con il management per per migliorare e mantenere il comfort di tutti i nostri ospiti. Vi aspettiamo nuovamente presto per un soggiorno ancora più piacevole. Cordialmente,Guest Service Representative

Dear Giovanni,Thank you so much for this beautiful positive feedback!We strive to provide the best service possible.We look forward to welcome you soon back,Guest Service Representative

Gentile Greta,Grazie mille per la meravigliosa recensione! Siamo felici che abbiate apprezzato la nostra location e speriamo di rivedervi presto.Guest Service Representative!

Gentile Emanuela,Grazie per aver dedicato il suo tempo a condividere la Sua ultima esperienza con noi. Ci impegniamo costantemente per garantire servizi di qualità e attenzione e siamo dispiaciuti in questo caso non sia stato pienamente all’altezza delle aspettative.Ci teniamo a precisare che le nostre ventole di aereazione sono silenziose nell'ottica di garantire il massimo del comfort. Le assicuriamo comunque che tutte sue note sono state prontamente condivise per le giuste valutazioni.Ci auguriamo di avere l'opportunità di ospitarla nuovamente in futuro e garantirle un soggiorno al di là delle Sue aspettative.A presto,Guest Service Representative.

Dear James,thank you for sharing your positive experience regarding your last experience. We are delighted to be your reference while staying in Naples. We hope to welcome you back soon!Warm RegardsGuest Service Representative

Dear Terry,Thank you for taking your time to share your personal comment for your recent visit with us. Our Beaufiful property overlooking one of the most famous bay of the world, is born over the ancient "Grand Hotel Royal des Etrangers " and though all our rooms and suites and public areas have been recently completely refurbished, the style remains elegantely traditional.We will be pleased to have the chance to welcoming you back on the occasion of any future stay in Naples and offer you a memorable stay!Guest Service Representative

Dear Simona,Thank you for staying with us! We are delighted to hear that you enjoyed your stay, especially on your special day. Our team takes great pride in providing excellent service. We hope to have the pleasure of welcoming you back soon.Guest Service representative

Gentile Barbara,Grazie mille per la sua gentile recensione! Siamo felici che abbia apprezzato la nostra colazione di alta qualità e il servizio impeccabile del nostro staff.Speriamo vivamente di averla nuovamente con noi in futuro. A presto!Guest Service Representative

Dear Carine,Thank you very much for your feedback. We are pleased that you enjoyed the beautiful view of the sea and the bay, the breakfast service and our staff professionalism. We hope to see you again soon for another pleasant experience at our hotel. Thank you again for staying with us!Guest Service Representative

Gentile Eleonora,Grazie mille per aver dedicato il Suo tempo a condividere la sua esperienza con noi. Ci scusiamo sinceramente per l'esperienza che ha avuto durante il suo soggiorno presso il nostro hotel. Come comunicato anche personalmente dal nostro staff, vogliamo rassicurarla che le sue osservazioni sono state prese in considerazione per le giuste azioni correttive. La soddisfazione dei nostri ospiti è di fondamentale importanza per noi e ci dispiace sinceramente di non aver soddisfatto le sue aspettative.Speriamo comunque che l'attenzione dimostrata dal management, ed il gesto commerciale offerto, siano stati apprezzati e possano contribuire a riacquistare la Sua fiducia.Cordialmente,

Gentile Santo,Grazie per il gentile feedback. Siamo lieti che abbia apprezzato la struttura e che abbiate trascorso un piacevole soggiorno presso di noi. Speriamo di darLe il benvenuto nuovamente in futuro,A presto,

Dear Albert,Thank you so much for choosing to stay with us at Royal Continental Hotel and for taking the time to leave your review. We are so pleased to hear you had a lovely time with us and we very much hope to welcome you back again one day.Sending you our best wishes,

Dear Sarah,Thank you so much for choosing to stay with us at royal Continental Hotel and for taking the time to leave your review. It brings us immense joy to learn that you had a delightful experience during your time with us. We sincerely hope to have the pleasure of welcoming you back in the future.Sending you our best wishes,

Gentile Paola,La ringraziamo per aver condiviso il suo feedback sulla sua recente esperienza presso il nostro hotel.Siamo sinceramente dispiaciuti di apprendere circa gli inconvenienti che ha riscontrato. La pulizia è una priorità assoluta per noi e ci scusiamo sinceramente, nonostante questo non sia il nostro solito standard, le assicuriamo che il suo commento è stato condiviso per garantire che tali inconvenienti non si ripetano in futuro.Ci auguriamo che il resto del suo soggiorno sia stato piacevole e che possiamo avere l'opportunità di accoglierla nuovamente per offrirle un'esperienza indimenticabile.Cordiali saluti,

Dear Elena,Thank you to dedicate your time to share your comment for your recent visit to Naples.We are sorry to learn that your stay was not up to your expectations, please accept our deepest apologies. We hope you could have seek for assistance to our on-site staff for a more comfortable option for you, nontheless we would like to assure you that your comments have been shared with the whole staff in order to mantain, improve and exeed our levels of quality and serviceWe truly hope that you will provide us with a second chance to enjoy our usual standard level.Sincerely,

Gentile Federica,Desideriamo esprimere la nostra più sincera gratitudine per la sua lusinghiera recensione riguardante la nostra proprietà.Siamo estremamente felici di apprendere che ha apprezzato l'armoniosa fusione tra la storia della nostra struttura e gli elementi moderni e innovativi che offriamo. È un grande onore per noi sapere che la nostra posizione privilegiata, la comodità della posizione ed i nostri servizi siano stati di Suo gradimento.Saremo entusiasti di poterla accogliere nuovamente presto in futuro.Con i migliori saluti,

Buongiorno Valerie!Thanks a lot for your comment! We are very happy to have satisfied all your expectations. We work hard every day to make your stays unforgettable.We will be more than happy to see you again as soon as possibile!

Dear Luis,Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our wonderful location and breathtaking views. However, we sincerely apologize that your experience did not meet your expectations. Your satisfaction is of utmost importance to us, and we regret any disappointment you may have experienced.Please be assured that we have shared your valuable comments with the relevant departments for further review and improvement. Regarding our eco-sustainability policy, we apologize if there was any misunderstanding regarding the operation of the A/C system, which functions properly only when the balcony doors are tightly closed.We hope that you had the opportunity to seek for assistance from our on-site staff during your stay, as they are always available to assist with any concerns or queries you may have.We sincerely hope to have the opportunity to welcome you back in the future, regain your trust, and provide you with a truly memorable experience.Best Regards,

Dear MasaoThank you so much for choosing to stay with us at royal Contnental Hotel and for taking the time to leave your review. We are so pleased to hear you had a lovely time with us and we very much hope to welcome you back again one day.Sending you our best wishes,

Gentile Adele,Grazie per aver condiviso la Sua esperienza presso il nostro albergo. Siamo lieti di sapere che ha apprezzato la nostra colazione ed i nostri comfort, nonché la professionalità del nostro staff. Speriamo di darle il benvenuto nuovamente in futuro e di offrirle un'altra piacevole esperienza.Cordiali saluti,