Pöytätennispöytä, musiikkikirjasto

Arvostelut: Grand Riviera Princess - All Inclusive

4.5 out of 5
Grand Riviera Princess - All Inclusive
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 1190 kautta 2676 arvostelua" "
Arvosana 8 - Hyvä. 696 kautta 2676 arvostelua" "
Arvosana 6 - OK. 373 kautta 2676 arvostelua" "
Arvosana 4 - Huono. 212 kautta 2676 arvostelua" "
Arvosana 2 - Hirveä. 205 kautta 2676 arvostelua" "

8,6/10

Siisteys

8,0/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

8,4/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Pasi

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Kiva allasalue ja ranta sekä mainiot ala carte -ravintolat. Buffet oli kaaos liian vähän henkilökuntaa. Astiat jäivät vain pöydille yms. Rakennukset huonosti suunniteltu sadetta ajatellen. Vettä kaikkialla. Eivät suostuneet antamaan VIP-access kylpyläkäyntiä huoneen korotuksesta puhumattakaan
Yöpyi 6 yötä marraskuussa 2021
Alfredo Lezama vastasi 20.11.2021
Hei Pasi, kiitos, että jaoit kommenttisi kanssamme; Vieraidemme mielipide on meille erittäin tärkeä, palaute auttaa meitä parantamaan palveluamme edelleen. Jaamme mielipiteesi vastaaville alueille vastaavien optimointien suorittamiseksi. Kiitos ja toivomme, että palaat pian. Terveisiä.

8/10 Hyvä

Ielyzaveta

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great hotel. I will definitely come back and recommend to my family & friends.
Yöpyi 7 yötä toukokuussa 2024

8/10 Hyvä

Ricardo Rojas, Tlalnepantla de Baz

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fue placentera la habitación, los restaurantes, la atención, sin embargo medio dia no se contó con servicio de agua.
Yöpyi 4 yötä toukokuussa 2024

10/10 Loistava

Roberto

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Everything was great! Great service from all the staff members
Yöpyi 4 yötä toukokuussa 2024

8/10 Hyvä

Denise

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
great trip! lots of friendly smiles from staff. shout out to Luisa at check-in - awesome service from her. would avoid concierge after check-in if you want to go straight to your room and enjoy the resort.
Yöpyi 5 yötä toukokuussa 2024
Michelle vastasi 25.5.2024
Hello dear DeniseWe are extremely grateful that our collaborator will provide you with quality service at all times, we will love to send her this extremely positive comment, we know that she will be very happy like us.We appreciate the preference!kind regards

10/10 Loistava

Norma

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excelente servicio. Es nuestra treceava visita a este resort. Somos clientes VIP. Un agradecimiento especial al señor Jesús Villegas del área de concierge, un empleado ejemplar, quien siempre está al pendiente de todo lo que necesitamos para hacer de nuestras vacaciones un evento especial. Nos encanta que haya mucha fauna de la zona y que estén libres en la propiedad. El personal es muy atento. Las bebidas premium son muy buenas. Los espectáculos nocturnos y la animación son un area de oportunidad que puede mejorar, pero están trabajando en ello.
Yöpyi 6 yötä toukokuussa 2024
Michelle vastasi 25.5.2024
Hola querida NormaEstamos muy felices y agradecidos de tu preferencia con nosotros. En Princess nos encanta consentirte y hacerte sentir bienvenido en todo momento haciéndonos parte de unas vacaciones sumamente divertidas eh inolvidables para ti y tu familia. es un honos para el equipo princess verte de nuevo y regalarte momentos, experiencias y sentimientos inolvidables. ¡esteremos muy felices de verte de nuevo!Saludos cordiales

6/10 OK

Quaaja

Yöpyi 4 yötä toukokuussa 2024

10/10 Loistava

Jennilda

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2024

6/10 OK

Angela

Matkusti pienten lasten kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We did not have a good experience on our recent trip here. Check in was difficult and time consuming. We booked the riviera side and ended up staying on the sunset side which was fine. However, our ceiling was leaking from the A/c and there was obvious water damage. The shower did not drain properly which flooded the bathroom, and the toilet wasn’t flushing at first. They do have a shuttle the runs around the resort, but at check in when we asked if there was anyone who could take us and our luggage to our room we were told they did not offer anything like that. So we made the 10-15 minute walk with our bags and kids in tow in the heat. The lay out of the resort is confusing, and the signs aren’t much help. When we had a glass break in the room, we called for a broom to clean it up or someone to come by and sweep it up. We were told someone would be right there. It took over 4 hours to get someone there. All of the shuttle drivers were friendly. Food wasn’t bad for an all-inclusive. The beach was very rocky, and with a few minutes of being there I got stabbed in the foot with a tooth pick next to the chair. We were also told in the booking that our couch pulled out but upon arrival it did not. I spoke to someone prior to arrival about getting a crib in the room and was told one would be in there, but there wasn’t which was fine however it’s took awhile to get ahold of anyone to get a crib in the room.
Yöpyi 4 yötä toukokuussa 2024

10/10 Loistava

Jonathan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The best
Yöpyi 4 yötä toukokuussa 2024
Michelle vastasi 24.5.2024
Hello dear JonathanWe are very grateful for your satisfactory rating and your great mention of us labeling us as the best. We would have loved to know more about your stay with us, which in turn will help us understand how we can continue to improve the service we offer. ¡we hope to see you soon!Kind regards

10/10 Loistava

Jimmy,

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was always ready help whenever you approached them with most request and etc.
Yöpyi 6 yötä toukokuussa 2024
Michelle vastasi 24.5.2024
Hello dear JimmyThank you for sharing an extremely positive review about our services provided, we are happy that your stay was wonderful. We appreciate the preference, as well as telling us that our collaborators will provide you with a unique service and that they were attentive to your request at all times.Kind regards

10/10 Loistava

Lyndsey

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 8 yötä helmikuussa 2024
Michelle vastasi 25.5.2024
Hello dear LyndeseyWe are very grateful for your satisfactory rating. We would love to hear more about your stay with us, which in turn will help us understand how we can continue to improve the service we offer. we hope to see you soon!Kind regards

10/10 Loistava

Bruce

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Absolutely love it
Yöpyi 7 yötä toukokuussa 2024
Michelle vastasi 24.5.2024
Hello dear BruceWe are very grateful for the satisfactory rating. We would like to know if he enjoyed his stay with us. This would help us, as suggestions, to know how we can further improve the service we provide to our guests every day.We hope to see you soon!kind regards

8/10 Hyvä

Emilio

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Goof
Yöpyi 3 yötä toukokuussa 2024
Michelle vastasi 24.5.2024
Hello dear EmilioWe are grateful for your satisfactory rating. We would love to hear more about your stay with us, which in turn will help us understand how we can continue to improve the service we offer. we hope to see you soon!Kind regards

8/10 Hyvä

Francesca

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The property was beautiful. The food was not so good. The only good food at the buffet was the breakfast. Restaurants booked up fast so it was hard to get a reservation for dinner time. We had the Platinum Package so we had a blank and white dinner. This was worse than the buffet! The taco truck was the only thing that got us through!
Yöpyi 5 yötä toukokuussa 2024
Michelle vastasi 24.5.2024
Hello dear FrsncescaWe are very grateful for your positive rating, we regret the situations that arose during your stay with us, your comment helps us improve our service, we will send this information to the corresponding department so that this situation does not arise again.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Kind regards

10/10 Loistava

Janet, Chicago

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved everything about this resort. The rooms were clean, very comfortable and the staff was amazing. I’ll be definitely going back.
Yöpyi 3 yötä toukokuussa 2024
Michelle vastasi 23.5.2024
Hello dear JanetWe are extremely happy to have provided you with exceptional service from our collaborators. At Princess we are always prepared for unforeseen events where we give the extra that characterizes us as great hosts. We create unforgettable moments, emotions and memories. Thank you for choosing us. We hope to see you soon on your next visit to Rivera Maya.Kind regards

8/10 Hyvä

Mary James

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I really enjoyed the hotel. We have been there 3 times I was disappointed in our room We always get a swim up and this room has smaller and very steep steps out by the pool...unlike the rest of them
Yöpyi 6 yötä toukokuussa 2024
Michelle vastasi 23.5.2024
Hello dear MaryWe are extremely happy and honored to be part of an unforgettable vacation for you and your loved ones. We appreciate the aforementioned observations where we will take the respective preventive measures, and we will also communicate it to the respective areas to provide a solution as soon as possible.We are waiting for you very soon!Kind regards

10/10 Loistava

Kellie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great Resort for the price! Sometimes it can be a lot of walking to go to meals
Yöpyi 4 yötä toukokuussa 2024
Michelle vastasi 23.5.2024
Hello dear KellieWe are grateful for your visit to the Princess hotel. We are very happy that the entire team has made you feel welcome, as well as the satisfaction of our spaces. We hope to serve you soon in the future!Kind regards

8/10 Hyvä

Tomas

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I enjoyed the property facilities, loved natural resources around, and their quality of service & friendly staff. The quality of food needs to improve. Breakfast was good, but I can't say the same about dinner. I liked their paying-restaurant Chill-Out, but the ones included lack the extra quality. Yet, I would recommend this hotel for families with children.
Yöpyi 6 yötä toukokuussa 2024
Michelle vastasi 23.5.2024
hello dear TomasAt Princess we love that you can enjoy the unique 100% natural views that characterize our region and our Resort, we are extremely grateful for your extremely positive comment, we love knowing that our staff made you welcome at all times and our facilities made you feel at home. at home.We hope to see you very soon!Kind regards

10/10 Loistava

Deja

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was amazing but the food wasn’t too good and the restaurants were booked every single day upon check in so we only got to eat at the buffet
Yöpyi 4 yötä toukokuussa 2024
Michelle vastasi 22.5.2024
Hello dear DejaWe are extremely happy and honored to be part of an unforgettable vacation for you and your loved ones. We appreciate the aforementioned observations where we will take the respective measures to solve these situations and improve the services we provide.We appreciate your extremely honest comment!Kind regards

8/10 Hyvä

Dale

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a beautiful resort. We had the swim our family club room. It was great for our young children and access to all the family club amenities. I am not basing our vacation off of this. It was excellent after this however our check in was a bit rocky with a room that hadn’t been cleaned(mold in the sinks), fridge didn’t work, tv and phone was broken. I just don’t think the room was used for a while. The resort and reception worker got us a new room which was up to par and perfect and no hesitation. All the restaurants were great, especially Mama Mia. All the staff there was great, we had Jose and Rakiel(sorry spelling) Steak house was fantastic too. Overall we really enjoyed the resort and staff. I only put the check in the review because it’s good for them to know and on top of it they fixed the issue no problem
Yöpyi 7 yötä toukokuussa 2024
Michelle vastasi 22.5.2024
Hello dear DaleThank you for your detailed review of our Princess hotel. It means a lot to us that you took the time to share your experience with the rest of our community and with us. At Princess we love to pamper you and make you feel welcome at all times, we are happy that you tasted our special dishes and drinks for you, we will take into account the observations you have given us, to improve the service we provide. We are extremely grateful and honored to know that your stay with us was extremely pleasant and satisfactory. This motivates us to continue developing as great hosts, which is why we stand out.

10/10 Loistava

Karen

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property looks large and is intimidating, but it was close to all the pools and beach. I enjoyed the pools and the beach. Not a foodie so i cant comment on the food. I like what i like (fruits and veggies). Well, people were eating the food:)
Yöpyi 4 yötä toukokuussa 2024
Michelle vastasi 22.5.2024
Hello dear karenAt Princess we love that you feel special at all times because brilliant guests like you deserve unforgettable vacations. We appreciate the mentions of our facilities and your positive rating.We hope to see you soon on your next visit!kind regards

2/10 Hirveä

MARIANA

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
EL PEOR PERSONAL, SIN CAPACITACIÓN , GROSEROS , MAL EDUCADOS, EMPEZANDO POR EL DIRECTOR QUE NO SE APARECIÓ PARA ATENDER LAS MÚLTIPLES QUEJAS QUE TENÍAMOS LOS HUÉSPEDES !!! EL PEOR SERVICIO ,ÁREAS SUCIAS PRINCIPALMENTE LOS BAÑOS EN LOBBY , ALBERCAS Y PLAYA … EN LOS BUFETES SE ACABABA LA CÓMIDA , NO HABÍA PLATOS, VASOS, CAFÉ , JUGOS … NADIE RECOGE LOS PLATOS SUCIOS , PUEDES TENER LLENA LA MESA …MESEROS CON MALOS MODOS !!! NADIE ESTÁ CAPACITADO, EN LA RECEPCIÓN LOS PEORES!!!!!!!
Yöpyi 5 yötä toukokuussa 2024
Michelle vastasi 22.5.2024
Hola querida Mariana Gracias por su detallada reseña de nuestro hotel Princess. Significa mucho para nosotros que te y hayas tomado el tiempo de compartir tu experiencia con nosotros. en Princess nos encanta consentirte y hacerte sentir bienvenido en todo momento, por lo cual entendemos tu descontento y lamentamos que tu experiencia con nosotros no fuera la mejor. Sin embargo, tus comentarios nos dan la oportunidad de realizar mejoras. Así mismo nos damos la tarea de buscar nuevas formas de evitar que esto suceda en el futuro mejorando la calidad en nuestro servicio, les haremos llegar esta información a nuestro departamento responsable para que tenga solución lo antes posible y nuestros huéspedes experimenten una estadía única.Esperamos que en un futuro no muy lejano nos permita cambiar su perspectiva y hacer que su estancia sea mejor que ésta

10/10 Loistava

Jessica

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was friendly. I liked that they had multiple pools. Each had a pool side bar, which was great. Lots of activities, there was a foam party and a slient dicso when i was there. The mini bar came stocked with water that they replenished daily. Multiple buffet restaurants around the resort. I only ate at one place that required a reservation but it was delicious. The beach had plenty of chairs. They have an app for the resort with a map which was helpful. I'd definitely come back.
Yöpyi 3 yötä toukokuussa 2024
Michelle vastasi 22.5.2024
Hello dear JessicaThank you for your detailed review of our Princess hotel. It means a lot to us that you took the time to share your experience with the rest of our community and with us. At Princess we love to pamper you and make you feel welcome at all times, we are happy that you enjoyed our facilities and our activities at the hotel. We are extremely grateful and honored that you have chosen us for an unforgettable vacation for which we have characterized ourselves by developing ourselves as great hosts. Have a great day, we hope to see you soon on your next visit to the Riviera Maya.

6/10 OK

Lleny

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Property is just ok, rooms are outdated. We had a room with swim up Pool had a lot of leaves in it and was not cleaned daily. Restaurants were not great and buffet isn’t either, although servers were. I wouldn’t stay here again.
Yöpyi 3 yötä toukokuussa 2024
Michelle vastasi 22.5.2024
Hello dear LlenyWe are sorry that your stay with us was not entirely satisfactory. However, your comments give us the opportunity to make improvements. Likewise, we give ourselves the task of looking for new ways to prevent this from happening in the future to continue improving day by day.We hope to see you very soon!kind regards

10/10 Loistava

Leslie Michelle Ceballos

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
Def recommend this resort if you want great food, great vibes, and a well maintained resort. It is very big amd you do get tired of walking depending on where you’re going but they offer a shuttle service that passes quite often.
Yöpyi 5 yötä toukokuussa 2024
Michelle vastasi 22.5.2024
Hello dear LeslieWe appreciate that our team always welcomes you and we are also very happy that you enjoy our quality food, which we prepare every day with the delicacy they deserve, because we love providing you with quality service. Your comment made us very happy. We hope to see you soon on your next visit to the Riviera Maya.kind regards

10/10 Loistava

Majde

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
One of the best resorts. This is our second time and ill go again. Great staff and very helpful
Yöpyi 4 yötä toukokuussa 2024
Michelle vastasi 22.5.2024
Hello dear MajdeThank you for sharing your positive review about our services provided by our collaborators. Comments like yours are highly valued by our team members and motivate us to continue developing as the great hosts for which we have characterized ourselves. We hope to see you very soon!

8/10 Hyvä

CINDY PAOLA MARROQUIN DEL

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä toukokuussa 2024
Michelle vastasi 23.5.2024
Hello dear CindyWe are extremely grateful for a satisfactory rating. We would have loved to know how your stay with us was, this would help us as feedback to know how we can continue improving the service we provide. Likewise, we hope to see you very soon!Kind regards

10/10 Loistava

Melitza

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff was interactive and helpful, there was plenty to do
Yöpyi 4 yötä toukokuussa 2024
Michelle vastasi 22.5.2024
Hello dear MelitzaAt Princess we love that you feel special at all times because brilliant guests like you deserve unforgettable vacations. We appreciate the mentions to our collaborators for the exceptional service they provided during their stay.We hope to see you soon on your next visit!

6/10 OK

Nick

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The beach was lovely. Taco and burger stands were fantastic. Rooms were nice and landscaping was great. Food was awful. Buffets were tasteless and some restaurants (las olas) were inedible. Others (la fleur and la hacienda) had some decent options.
Yöpyi 4 yötä toukokuussa 2024
Luis Rivera vastasi 21.5.2024
Hello dear Nick. We appreciate your kind review and for taking the time to provide us with your valuable opinion. We are pleased to know that you enjoyed the beach, the rooms, and the landscape, those small details make the difference at Princess. We are sorry that the buffets were not to your liking, your opinion is very important to us, so we will present a report to the corresponding area.

10/10 Loistava

Ginger

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff awesome.. especially Martin the shuttle driver and Victor the server. Really all of the staff was amazing and the property was so quiet. I cannot believe there were bad reviews on this property. Cant wait to return
Yöpyi 5 yötä toukokuussa 2024
Luis Rivera vastasi 21.5.2024
Hello dear Ginger, we are happy and motivated to know that you enjoyed your vacation at Princess. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests and we can be sure that we will pass on your kind comments to our colleagues Martín and Víctor so that they continue to feel motivated to continue providing great service. Thank you very much for your preference, we hope to see you soon.

10/10 Loistava

Shareese

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was beautiful, the food was good & the service was awesome!
Yöpyi 3 yötä toukokuussa 2024
Michelle vastasi 23.5.2024
Hello dear ShareeseWe are grateful that our team has made you feel welcome at all times, just as we are extremely pleased that you enjoyed our quality food that we prepare every day with the delicacy that you deserve because we love to provide quality service in our services that we offer. for you and those you love most. Your comment made us very happy. We hope to see you soon on your next visit to the Riviera Maya. Kind regards

10/10 Loistava

Rachel

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We were just here for our honeymoon and had an amazing time! Staff was very attentive, the food was amazing, the restaurants were beautiful, and there were plenty of activities and lots of fun wildlife to see. Highly recommend and will definitely come back!
Yöpyi 7 yötä toukokuussa 2024
Yareny Bretón vastasi 21.5.2024
Hello Rachel! Thank you for your recognition of our team, the warm treatment and attention to small details is what makes the difference for us. Thank you very much for your appreciation of our gastronomic proposal. We hope to have you back soon at Princess.

2/10 Hirveä

Victoria Eugenia Hoffmann

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
THE WORST SERVICE , ALL THE STAFF AND PERSONAL WAS RUDE !!! I WILL NEVER COME BACK !!!!!
Yöpyi 3 yötä toukokuussa 2024
Dani Santizo vastasi 21.5.2024
Hello dear Victoria, thank you very much for taking your valuable time to tell us about your experience with us.We would have loved for her to share with us in more detail the inconveniences she experienced during her stay.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Loistava

Zahraa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good place to visit
Yöpyi 3 yötä toukokuussa 2024
Michelle vastasi 22.5.2024
Hello dear ZahraaWe are very grateful for your satisfactory rating. We would love to hear more about your stay with us, which in turn will help us understand how we can continue to improve the service we offer. Again, we hope to see you soon!

10/10 Loistava

Marina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We enjoyed our stay
Yöpyi 4 yötä toukokuussa 2024
Yareny Bretón vastasi 21.5.2024
Hello dear Marina, thank you very much for your excellent rating and for taking your valuable time to tell us that you had a pleasant stay with us. We are happy and motivated to know that you enjoyed your vacation in a very special way.We hope to have you back soon at Princess.

8/10 Hyvä

Sorin Eghia, PT CHARLOTTE

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Every defining aspect of this property was well above average: rooms, amenities, dining options, beach, entertainment, shopping. Special mention to Karla Palacios, a passionate mixologist. Her thought out, hard labored drinks were amazing.
Yöpyi 7 yötä toukokuussa 2024
Michelle vastasi 21.5.2024
Hello dear Sorin EghiaAt Princess we love that you feel special at all times because brilliant guests like you deserve unforgettable vacations. We appreciate the mentions to our collaborators for their exceptional service they provided during their stay, making the moment more special.We hope to see you soon on your next visit!Kind regards

4/10 Huono

Chrissy

Yöpyi 3 yötä toukokuussa 2024
Dani Santizo vastasi 21.5.2024
Hello dear Chrissy. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

10/10 Loistava

Destiny

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My boyfriend and I stayed here for my birthday trip and had an amazing time! My favorite part was our swim out hotel room. We were outside in the pool everyday. Another thing I'd like to acknowledge is the outstanding staff. Every single person we encountered was so nice and willing to help.
Yöpyi 5 yötä toukokuussa 2024
Michelle vastasi 20.5.2024
Hello Dear DestinyWe are glad that you felt welcome among our extremely professional staff, we are honored that you made us part of a celebration that is extremely special for you and your loved ones, we are very happy that this birthday trip was unforgettable. At Princess we love to offer a unique, personal and quality service that will give you the best experience in the Mayan Riviera. We hope to see you again soon and continue creating unparalleled moments! .Kind regards

8/10 Hyvä

KEVIN HABER

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Family-friendly resort with beautiful beaches accesible via a short walk from the Platinum suites.
Yöpyi 4 yötä toukokuussa 2024
Michelle vastasi 20.5.2024
Hello dear KevinWe are extremely grateful to know that your stay with us was extremely pleasant and satisfactory. This motivates us to continue developing as great hosts, which is why we stand out. We are honored to have chosen us as your hosts for an unforgettable vacation.kind regards

8/10 Hyvä

Arianna

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall rating: 4/5 Pros: - Lots to do (many bars, restaurants, activities) - App to book a la carte online - Great food at a La carte restaurants - Spa circuit hydrotherapy was a great experience - Shuttle template del Carmen ($4 USD each way) - Outdoor taco stand was amazing - Clean resorts and rooms - Service was great (daily complete room service) and staff friendly and funny - Very fun nightlife for adults and kids - Hotel is updated Cons: - buffet food was not great compared to what we expected - lots of walking to get around resort (but there is a shuttle bus) - Drinks were average, nothing special (?seemed watered down) - Expensive transportation to/from airport - Lots of extra charges for things that we expected to be included (I.e. ice cream shop, tequila tasting, outdoor dining experience)
Yöpyi 7 yötä toukokuussa 2024
Michelle vastasi 20.5.2024
Hello dear Arianna Thank you for your detailed review of our Princess hotel. It means a lot to us that you took the time to share your experience with the rest of our community and with us. At Princess we love to pamper you and make you feel welcome at all times, we are happy that you had the great Princess experience, we will take into account the observations that you have given us, to improve our seasoning and freshness of the food and the quality of our drinks that we offer, This motivates us to improve and continue developing as great hosts, which is why we stand out.kind regards

8/10 Hyvä

Reyes Palafox

The place is good
Yöpyi 4 yötä toukokuussa 2024
Michelle vastasi 20.5.2024
Hello dear Reyes PalafoxWe are extremely grateful for a satisfactory rating. We would have loved to know a little more about your stay with us, this would help us as feedback to know how we can continue improving the service we provide. Likewise, we hope to see you very soon!

10/10 Loistava

Janet, Grayson

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Really nice hotel, staff was friendly and property offers a lot. Upgrade was for bracket to use platinum level amenities. Room remained the same. Overall, great stay.
Yöpyi 4 yötä huhtikuussa 2024
Michelle vastasi 20.5.2024
Hi darling JanetWe are happy to provide you with quality care that you deserve. At Princess we love to take care of the details in the services we offer so that your experience in our complex is unmatched. We hope to see you very soon and continue sharing unforgettable moments

8/10 Hyvä

Jana

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
There were no sit down community bars to meet people at. 10:30 is very late for the disco to open.
Yöpyi 5 yötä toukokuussa 2024
Michelle vastasi 20.5.2024
Hi darling JanaWe are grateful for your visit to the Princess Hotel. We fully appreciate your observations about the areas of opportunity where we have to work to obtain better for our entertainment and the areas for it.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.

8/10 Hyvä

lyle, Sheboygan

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Yöpyi 4 yötä toukokuussa 2024
Michelle vastasi 20.5.2024
Hello dear LyleWe are extremely grateful for a satisfactory rating. We would have loved to know how your stay with us was, this would help us as feedback to know how we can continue improving the service we provide. Likewise, we hope to see you very soon!Kind regards

10/10 Loistava

Jennifer

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Family friendly. And adults only friendly. Very accommodating.
Yöpyi 3 yötä toukokuussa 2024
Michelle vastasi 20.5.2024
Hello dear JenniferIt is great for us to know that you have had a positive experience at our Princess hotel. It is a pleasure for us to serve our guests as brilliant as you.We hope to see you back soon!

8/10 Hyvä

Naziha

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Lobby bar very rude,
Yöpyi 7 yötä toukokuussa 2024
Michelle vastasi 20.5.2024
Hello dear NazihaWe deeply regret that our staff did not meet our service standards. We appreciate that you let us know this information, which is extremely important to us. We will take the necessary measures so that this situation does not occur again in the future.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.

10/10 Loistava

Cedric

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excelente en todos los aspectos
Yöpyi 1 yön toukokuussa 2024
Michelle vastasi 20.5.2024
Hello dear CedricWe are very grateful for your satisfactory rating. We would love to hear more about your stay with us, which in turn will help us understand how we can continue to improve the service we offer. Again, we hope to see you soon!

10/10 Loistava

Abbey

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
After many stays in different All-inclusives , this one exceeded expectations! We decided to upgrade to platinum for this vacation (we usually always stick with a standard room) but the platinum services here were WELL worth it. The beach area always had spots to relax with drink services, its own private pool, 24hour room service, air-conditioned lounge with snacks and a full bar, etc. We will definitely come back to Princess Riviera!
Yöpyi 8 yötä toukokuussa 2024
Michelle vastasi 18.5.2024
Hello dear AbbeyWe are happy that you felt welcomed by our extremely professional collaborators in what they do, as well as making us part of such an important celebration for you, where we enjoy seeing you very happy on your day. At Princess we love to provide a unique, personal and quality service, offering you the best experience in the Mayan Rivera.We hope to see you again in the near future!kind regards

8/10 Hyvä

Lyne

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2024
Michelle vastasi 20.5.2024
Hello dear LyneWe are very grateful for the satisfactory rating. We would have liked to share with us what her stay with us was like. This would help us, as feedback, to continue improving the service and experiences at the brilliant princess hotel. We also hope to see you soon! of.