2/10 Hirveä
Tuomas
8.7.2019
Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
No sleep and terrible customer service
Location was good if you need access to Termini or Republica metro station. Otherwise long distance from any sights
Our room (number 5) was extremely small. After quick look we noticed that "the mini bar" was actually an empty unplugged fridge as in picture.
The bed was well beyond usable age and one reason for the poor night. The springs were worn out and offered only discomfort by poking into your body. The mattress had given in and you were basically sleeping in a pit with spikes. At least the sheets were clean.
There was two air-con units in the room. First one was broken and the other one broke down in middle of night. This unit run loud bubbling and splashing noise. I contacted guesthouse manager with whatsapp to notify the problem around mid night. She replied and asked me to fix the problem my self by turning some valves. Now how am i supposed to do that (see picture)? This unit had no plastic covers on it and looked like some one tried to fix it already.
After no sleep for whole night we went for breakfast, which was plain toast, yogurt and undrinkable bad coffee.
We requested for refund three times only to receive ridiculous message that we will not get money back as we had left a bad review. The manager of guesthouse is seriously incompetent in organising accommodation and providing customer service.
Do not let the price tempt you. This place is not worth staying. Take the good reviews with pint of salt.
Tuomas
Yöpyi 1 yön heinäkuussa 2019