We're so sorry to hear that your stay with us was disrupted by the noise from the bar down the road. We understand that this can be a significant issue for some guests, and we're truly sorry that it ruined your stay.We want to assure you that we're doing everything we can to minimize the impact of the noise on our guests. However, we must also acknowledge that our location in the heart of the city means that some level of noise is unavoidable. Unfortunately, there was a private function on the night you stayed with us that may have contributed to the noise levels.We're grateful for your feedback and will take it into consideration as we continue to work on improving our guests' experience. While we understand that noise can be a disturbance, we want to assure you that we take all complaints seriously and are committed to providing a comfortable stay for our guests. If we had received any reports of excessive noise, we would have taken immediate action to address the issue. We dont feel as any noise level is able to shake the rooms in our bulding.Thank you for choosing to stay with us, and we hope you'll give us another chance to show you a better experience.

Thank you for your kind words Soyoo. We look forward to welcoming you back in the future.

Thank you Michael for your feedback.We are saddened to read that you have not enjoyed your recent stay with us. Here at The Castle Hotel we are a beautiful grade 2 listed building and we work very hard to keep our interior in fitting with the exterior, we like to keep in line with the traditions of "castles such as the hanging tapestries throughout the hotel. We would not class any of our bedrooms bad or grim, our team always work hard on keeping all bedrooms in a brilliant condition. As you booked a Standard Double room which is 1 out of 3 double room types we offer, our Standard Double room types are understandably our smaller room types in comparison to our Deluxe Doubles.In regard to the price you paid for your Bed & Breakfast stay, due to you booking close to your check-in date prices are naturally going to more than booking further in advance.Thank you again for providing feedback and we hope should you choose to stay with us again in the future, you have a more positive stay we strive for.

Hello Ian,We are very happy you had a great stay and ejoyed your time with us and we appreciate the feedback.We hope to welcome you again soon!Many Thanls

Hi there David,Thank you for your feedback!We are very pleased you enjoyed your stay and hope to see you stay with us again!